40
NPS
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Finisar
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About Finisar's Brand
Finisar Corporation is a technology leader for fiber optic subsystems and network performance test systems.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Finisar NPS
Finisar's Net Promoter Score (NPS) is a 40 with 40% Promoters, 60% Passives, and 0% Detractors. Net Promoter Score tracks whether Finisar's customers would recommend using the product based on a scale of -100 to 100.
Finisar Overall NPS
| 40% | Promoters |
|---|---|
| 60% | Passives |
| 0% | Detractors |
Finisar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Jun 2024 66 | Jun 2024 | 66 |
Mar 2025 50 | Mar 2025 | 50 |
Oct 2025 40 | Oct 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Finisar Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Finisar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Finisar Product Quality
4.5/5
Finisar has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Finisar's overall Product Quality score rated by its users and customers.
Finisar Product Information
Finisar’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.finisar.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Finisar Pricing
Finisar ROI & Value For Money
4.7/5
Finisar has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Finisar's overall ROI score rated by its users and customers.
Finisar Customer Satisfaction (CSAT)
Finisar Customer Satisfaction (CSAT) Score
50 / 100
Finisar has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Finisar Customer Service
4.7/5
Finisar has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Finisar's overall Customer Service score rated by its users and customers.
About Finisar's Customer Service
Address
1389 Moffett Park Drive, Sunnyvale, CA
Website
http://www.finisar.com
Phone Number
4085430083
Finisar as an Employer
2.9/5
Finisar has a 2.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Finisar scored a 40 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Finisar would recommend the brand to a friend. ENPS measures how likely Finisar employees would recommend working at Finisar to a friend.
Net Promoter Score
40
NPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
