42
NPS
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New Relic is ranked #198 in Tech Brands
New Relic is ranked #198 in Tech Brands
About New Relic's Brand
New Relic is a software analytics firm that provides cloud based application performance management solutions. New Relic’s brand is ranked #592 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of New Relic. When compared to other organizations within the Tech industry, New Relic is ranked #198. Among its major competitors, New Relic is ranked in 2nd place for NPS while Splunk is 1st, and Dynatrace is 3rd. Overall, New Relic has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.99B
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
New Relic CMO
Robson Grieve
Robson Grieve serves as the Chief Marketing Officer of New Relic, Inc.. Robson started at New Relic, Inc. in November of 2015. Robson currently resides in San Francisco Bay Area.
New Relic Ranking
- #198 in Tech
- #2 / 4 of its competitors
New Relic NPS
New Relic's Net Promoter Score (NPS) is a 42 with 60% Promoters, 22% Passives, and 18% Detractors. Net Promoter Score tracks whether New Relic's customers would recommend using the product based on a scale of -100 to 100.
New Relic Overall NPS
| 60% | Promoters |
|---|---|
| 22% | Passives |
| 18% | Detractors |
New Relic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 43 | Jan 2023 | 43 |
Mar 2023 42 | Mar 2023 | 42 |
May 2023 42 | May 2023 | 42 |
Jul 2023 43 | Jul 2023 | 43 |
Aug 2023 43 | Aug 2023 | 43 |
Sep 2023 41 | Sep 2023 | 41 |
Mar 2024 41 | Mar 2024 | 41 |
Apr 2024 39 | Apr 2024 | 39 |
May 2024 39 | May 2024 | 39 |
Jul 2024 41 | Jul 2024 | 41 |
Nov 2024 40 | Nov 2024 | 40 |
Jul 2025 42 | Jul 2025 | 42 |
How Other Brands Compare
New Relic is ranked second for NPS among its competitors. Splunk and Dynatrace come in first and third, with AppDynamics coming in at #4. Among those competitors, it is the second most valued company behind AppDynamics.
 New Relic |  Splunk |  Dynatrace |  AppDynamics | |
| Global Ranking | #592 | #458 | #474 | #549 |
| NPS | 42 | 45 | 37 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $3.99B | $22.65B | - | $222.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New Relic NPS by Gender
New Relic's NPS was rated 39 by Male customers on Comparably.
Male
39
New Relic's NPS was rated 39 by Male customers on Comparably.
54%
Promoters
31%
Passives
15%
Detractors
Female
N/A
New Relic's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
New Relic NPS by Ethnicity
New Relic's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 36 | Caucasian | 36 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
New Relic NPS by Age
New Relic's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
New Relic NPS by Usage
New Relic's NPS was rated the highest by customers who have used New Relic's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 39 | 2 to 5 Years | 39 |
New Relic NPS vs. Competitors
Compared to its competitors, New Relic's NPS is rated right above Dynatrace, and is preceded by Splunk.
| COMPANY | NPS Score | |
|---|---|---|
| Splunk | 45 |
| New Relic | 42 |
| Dynatrace | 37 |
 | Riverbed Technology | 33 |
| AppDynamics | 22 |
 | CA Technologies | -33 |
 | Meltwater | -65 |
 | Compuware | -100 |
New Relic Customer Reviews
Out of the 3 New Relic customer reviews 3 were positive and 0 were constructive. New Relic customer reviews reflect that all customers have a favorable experience using the products/services of the company.
New Relic Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of New Relic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New Relic Customer Loyalty Score by Gender
New Relic's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
New Relic Customer Loyalty Score by Ethnicity
New Relic's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of New Relic.
100
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
New Relic Customer Loyalty Score by Age
New Relic's Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
New Relic Customer Loyalty Score by Usage
New Relic's Customer Loyalty score was rated the highest by customers who have used New Relic's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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New Relic Customer Loyalty Score by Industry
New Relic's Customer Loyalty score was rated 93% by Tech industry customers.
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New Relic Customer Loyalty vs. Competitors
Compared to its competitors, New Relic's Customer Loyalty score is rated right above Riverbed Technology, and is preceded by AppDynamics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dynatrace | 84% |
| Splunk | 83% |
| AppDynamics | 80% |
| New Relic | 78% |
| Riverbed Technology | 69% |
| CA Technologies | 69% |
| Meltwater | 60% |
| Compuware | 10% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, New Relic's Customer Loyalty score is rated right below Peloton.
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New Relic Product Quality
4.1/5
New Relic has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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New Relic Product Information
New Relic serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. New Relic supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
New Relic’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated New Relic's product the highest. Reviewers from the Accounting industry rated New Relic the lowest at 2.3.
- Website
- http://newrelic.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Big Data
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Website Monitoring Software
Application Monitoring & Performance Software
Development Tools Software
System Administration Software
IaaS Software
Quick Insights into New Relic Product Quality
New Relic's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Accounting industry.
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Ranked New Relic Product Quality the Highest
Ranked New Relic Product Quality the Lowest
New Relic Product Quality Score by Gender
New Relic's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
New Relic Product Quality Score by Ethnicity
New Relic's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of New Relic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
New Relic Product Quality Score by Age
New Relic's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of New Relic.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
36-40 4.7 | 36-40 | 4.7 |
New Relic Product Quality Score by Usage
New Relic's Product Quality score was rated the highest by customers who have used New Relic's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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New Relic Product Quality Score by Industry
New Relic's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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New Relic Product Quality vs. Competitors
Compared to its competitors, New Relic's Product Quality score is rated right above AppDynamics, and is preceded by Splunk.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dynatrace | 4.4/5 |
| Splunk | 4.2/5 |
| New Relic | 4.1/5 |
| AppDynamics | 4/5 |
| Riverbed Technology | 3.7/5 |
| Meltwater | 3.7/5 |
| CA Technologies | 3.4/5 |
| Compuware | 2.5/5 |
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Product Quality for Other Tech Brands
In the Tech industry, New Relic's Product Quality score is rated right above Peloton, and is preceded by Google.
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New Relic Pricing
New Relic ROI & Value For Money
3.8/5
New Relic has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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New Relic Pricing Plans
New Relic has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses New Relic?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into New Relic ROI
New Relic's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used New Relic's products/services for 2 to 5 Years.
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Ranked New Relic ROI the Highest
Ranked New Relic ROI the Lowest
New Relic ROI Score by Gender
New Relic's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
New Relic ROI Score by Ethnicity
New Relic's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
New Relic ROI Score by Age
New Relic's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
36-40 4.6 | 36-40 | 4.6 |
New Relic ROI Score by Usage
New Relic's ROI score was rated the highest by customers who have used New Relic's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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New Relic ROI Score by Industry
New Relic's ROI score was rated 4 stars by Tech industry customers.
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New Relic Pricing vs. Competitors
Compared to its competitors, New Relic's ROI score is rated right above CA Technologies, and is preceded by AppDynamics.
| COMPANY | Pricing Score | |
|---|---|---|
| Dynatrace | 4.3/5 |
| Splunk | 4.1/5 |
| AppDynamics | 4/5 |
| New Relic | 3.8/5 |
| CA Technologies | 3.5/5 |
| Riverbed Technology | 3.5/5 |
| Meltwater | 3.4/5 |
| Compuware | 1.5/5 |
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ROI for Other Tech Brands
In the Tech industry, New Relic's ROI score is rated right above ROBLOX, and is preceded by Apple.
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New Relic Customer Satisfaction (CSAT)
New Relic Customer Satisfaction (CSAT) Score
87 / 100
New Relic has an overall Customer Satisfaction score of 87 rated by its users and customers.
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Very Satisfied
60%
Satisfied
27%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into New Relic Customer Satisfaction
New Relic's Customer Satisfaction score was rated highest by customers who have used New Relic's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked New Relic Customer Satisfaction the Highest
Ranked New Relic Customer Satisfaction the Lowest
New Relic Customer Satisfaction Score by Gender
New Relic's Customer Satisfaction score was rated 91 by Male customers on Comparably.
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91 / 100
MaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 0% |
New Relic Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
New Relic's Customer Satisfaction (CSAT) score was rated 88% according to Caucasian users and customers.
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88 / 100
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
New Relic's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
New Relic Customer Satisfaction Score by Age
New Relic's Customer Satisfaction score was rated 100 points by customers ages 26-30 and customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 36-40 | 100% |
New Relic Customer Satisfaction Score by Usage
New Relic's Customer Satisfaction score was rated 100 points by customers who have used New Relic's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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New Relic Customer Satisfaction Score by Industry
New Relic's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}New Relic Customer Satisfaction vs. Competitors
Compared to its competitors, New Relic's Customer Satisfaction score is rated right above Splunk, and is preceded by Compuware.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Compuware | 100% |
| New Relic | 87% |
| Splunk | 78% |
| Dynatrace | 75% |
| Riverbed Technology | 75% |
| AppDynamics | 74% |
| Meltwater | 29% |
| CA Technologies | 20% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, New Relic's Customer Satisfaction score is rated right above Netflix, and is preceded by Nintendo.
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New Relic Customer Service
3.9/5
New Relic has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About New Relic's Customer Service
Address
188 Spear Street, San Francisco, CA 94105
Website
http://newrelic.com/
Phone Number
1-650-777-7600
Quick Insights into New Relic Customer Service
New Relic's Customer Service score was rated highest by customers who have used New Relic's products/services for 1 to 2 Years, and rated lowest by customers who have used New Relic's products/services for 2 to 5 Years.
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Ranked New Relic Customer Service the Highest
Ranked New Relic Customer Service the Lowest
New Relic Customer Service Score by Gender
New Relic's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
New Relic Customer Service Score by Ethnicity
New Relic's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
New Relic Customer Service Score by Age
New Relic's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
36-40 4.1 | 36-40 | 4.1 |
New Relic Customer Service Score by Usage
New Relic's Customer Service score was rated the highest by customers who have used New Relic's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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New Relic Customer Service Score by Industry
New Relic's Customer Service score was rated 4.1 stars by Tech industry customers.
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New Relic Customer Service vs. Competitors
Compared to its competitors, New Relic's Customer Service score is rated right above Riverbed Technology, and is preceded by Splunk.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dynatrace | 4.2/5 |
| Splunk | 4.1/5 |
| New Relic | 3.9/5 |
| Riverbed Technology | 3.9/5 |
| AppDynamics | 3.7/5 |
| Meltwater | 3.7/5 |
| CA Technologies | 3.5/5 |
| Compuware | 1.5/5 |
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Customer Service for Other Tech Brands
In the Tech industry, New Relic's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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Consumer vs. Employees
New Relic scored a 42 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of New Relic would recommend the brand to a friend. ENPS measures how likely New Relic employees would recommend working at New Relic to a friend.
Net Promoter Score
42
NPS Score
| 60% | Promoters |
|---|---|
| 22% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 38% | Promoters |
|---|---|
| 23% | Passive |
| 39% | Detractors |
Global Ranking Snapshot
New Relic is ranked #592 in the Global Top 100 Brands. It ranks just behind U.S. Cellular and just ahead of Kelly.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
590 |  | Hobby Lobby |  | David Green | Retail |
591 |  | U.S. Cellular |  | Laurent Therivel | Tech |
592 | | New Relic |  | Lew Cirne | Tech |
593 |  | Kelly |  | Peter Quigley | Business and Consumer Services |
594 |  | GitLab |  | Bill Staples | Tech |
595 |  | ESPN |  | James Pitaro | Media and Entertainment |
596 |  | B&H Photo |  | Retail |
Tech Ranking Snapshot
New Relic is ranked #198 in the Tech Industry. It ranks just behind U.S. Cellular and just ahead of GitLab.
| RANK | COMPANY | Location | |
|---|---|---|---|
196 |  | Booking.com | Amsterdam |
197 | | U.S. Cellular | Chicago, IL |
198 | | New Relic | San Francisco, CA |
199 | | GitLab | San Francisco, CA |
200 |  | ASUS | The Lakes, NV |
201 |  | BuzzFeed | New York City, NY |
202 |  | Schlumberger |
