LogicMonitor NPS & Customer Reviews

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LogicMonitor

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LogicMonitor

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About LogicMonitor's Brand

LogicMonitor’s SaaS-based unified observability and IT operations data collaboration platform helps ITOps, developers, MSPs and business leaders gain visibility into and predictability across the technologies that modern organizations depend on to deliver extraordinary employee and customer experiences. LogicMonitor seamlessly monitors everything from networks to applications to the cloud, empowering companies to focus less on troubleshooting and more on innovation. Among its major competitors, LogicMonitor is ranked in 1st place for NPS while SolarWinds is 2nd, and Dynatrace is 3rd.

Brand at a Glance

67%

Customer Loyalty

4.1/5

Product Quality

4.3/5

Pricing

3.9/5

Customer Service

LogicMonitor CMO

Ryan Kam

As Chief Marketing Officer of LogicMonitor, Ryan is responsible for all aspects of the company’s global marketing efforts, including strategy, demand generation, creative and communications. Ryan brings more than 20 years of public and pre-IPO hyper-growth B2B experience to the company. Prior to joining LogicMonitor, Ryan was Chief Marketing Officer at Five9, the leading provider of cloud contact center software, and held the role of Chief Digital & Creative Officer at AppDynamics. He also previously held a range of roles at Salesforce, including head of digital marketing and creative director for their flagship Dreamforce conference. Ryan lives in the Bay Area with his wife and son and enjoys spending the weekends playing tennis or attending Little League games.

LogicMonitor Ranking

^#1 / 4 of its competitors

LogicMonitor NPS

LogicMonitor's Net Promoter Score (NPS) is a 53 with 70% Promoters, 13% Passives, and 17% Detractors. Net Promoter Score tracks whether LogicMonitor's customers would recommend using the product based on a scale of -100 to 100.

LogicMonitor Overall NPS

NPS

70%	Promoters
13%	Passives
17%	Detractors

LogicMonitor NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2022 62	Sep 2022	62
Oct 2022 62	Oct 2022	62
Jan 2023 62	Jan 2023	62
Feb 2023 62	Feb 2023	62
Apr 2023 57	Apr 2023	57
May 2023 53	May 2023	53
Oct 2023 53	Oct 2023	53
Mar 2024 54	Mar 2024	54
Apr 2024 54	Apr 2024	54
Aug 2024 56	Aug 2024	56
Sep 2024 52	Sep 2024	52
Nov 2024 53	Nov 2024	53

How Other Brands Compare

LogicMonitor is ranked first for NPS among its competitors. SolarWinds and Dynatrace come in second and third, with Datadog coming in at #4.

	LogicMonitor	Dynatrace	Datadog	SolarWinds
Global Ranking	#-	#474	#699	#-
NPS	53	37	29	40
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	-	$19.33B	$5.60B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

LogicMonitor NPS by Gender

Male customers rated LogicMonitor's NPS 90 points higher than Female customers.

Male

LogicMonitor's NPS was rated 40 by Male customers on Comparably.

60%

Promoters

20%

Passives

20%

Detractors

Female

-50

LogicMonitor's NPS was rated -50 by Female customers on Comparably.

25%

Promoters

Passives

75%

Detractors

LogicMonitor NPS by Ethnicity

LogicMonitor's NPS was rated -14 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -14	Caucasian	-14

LogicMonitor NPS by Age

LogicMonitor's NPS was rated 0 points by customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

36-40

33%

34%

33%

LogicMonitor NPS by Usage

LogicMonitor's NPS was rated the highest by customers who have used LogicMonitor's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 67	Less than 1 Year	67
1 to 2 Years -1	1 to 2 Years	-1
2 to 5 Years 49	2 to 5 Years	49

LogicMonitor NPS vs. Competitors

Compared to its competitors, LogicMonitor's NPS is rated right above SolarWinds.

COMPANY		NPS Score
	LogicMonitor	53
	SolarWinds	40
	Dynatrace	37
	ScienceLogic	35
	Datadog	29

LogicMonitor Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of LogicMonitor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

67%

33%

LogicMonitor Customer Loyalty Score by Gender

Male customers rated LogicMonitor's Customer Loyalty score 31% higher than Female customers.

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Male

64%

Yes

Female

33%

Yes

LogicMonitor Customer Loyalty Score by Ethnicity

LogicMonitor's Customer Loyalty score was rated 49% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

LogicMonitor Customer Loyalty Score by Age

LogicMonitor's Customer Loyalty score was rated 40% by customers ages 36-40 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
36-40 40%	36-40	40%

LogicMonitor Customer Loyalty Score by Usage

LogicMonitor's Customer Loyalty score was rated 28% by customers who have used LogicMonitor's products/services for 1 to 2 Years.

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1 to 2 Years	28%

LogicMonitor Customer Loyalty Score by Industry

LogicMonitor's Customer Loyalty score was rated 66% by Tech industry customers.

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Tech	66%

LogicMonitor Customer Loyalty vs. Competitors

Compared to its competitors, LogicMonitor's Customer Loyalty score is rated right above SolarWinds, and is preceded by Datadog.

COMPANY		Customer Loyalty Score
	ScienceLogic	92%
	Dynatrace	84%
	Datadog	78%
	LogicMonitor	67%
	SolarWinds	62%

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LogicMonitor Product Quality

4.1/5

LogicMonitor has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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LogicMonitor Product Information

LogicMonitor serves markets in the United States, Europe, Australia, Canada, India, and United Kingdom. LogicMonitor supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

LogicMonitor’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LogicMonitor's product the highest. Reviewers from the Telecommunications industry rated LogicMonitor the lowest at 3.

Website: http://www.logicmonitor.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Enterprise

Hardware and Devices

SaaS

Languages Supported

English

Product Type

Website Monitoring Software

Application Monitoring & Performance Software

Development Tools Software

System Administration Software

IT, Server & Network Monitoring Software

Dashboard Software

Reporting Software

Cloud Integration Software

Network Monitoring Software

Managed Service Providers (MSP) Software

IaaS Software

Quick Insights into LogicMonitor Product Quality

LogicMonitor's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked LogicMonitor Product Quality the Highest

Male	4.8
1 to 2 Years	4.1
36-40	4.1

Ranked LogicMonitor Product Quality the Lowest

2 to 5 Years	3.5
Telecommunications	3
Female	2.6

LogicMonitor Product Quality Score by Gender

Male customers rated LogicMonitor's Product Quality score 2.2 stars higher than Female customers.

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Male

4.8/5

Female

2.6/5

LogicMonitor Product Quality Score by Ethnicity

LogicMonitor's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

LogicMonitor Product Quality Score by Age

LogicMonitor's Product Quality score was rated 4.1 stars by customers ages 36-40 on Comparably.

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Summary	Age	Score
36-40 4.1	36-40	4.1

LogicMonitor Product Quality Score by Usage

LogicMonitor's Product Quality score was rated the highest by customers who have used LogicMonitor's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	4.1
2 to 5 Years	3.5

LogicMonitor Product Quality Score by Industry

LogicMonitor's Product Quality score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.

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Tech	4.1
Mechanical, Civil or Industrial Engineering	3.5
Telecommunications	3

LogicMonitor Product Quality vs. Competitors

Compared to its competitors, LogicMonitor's Product Quality score is rated right above ScienceLogic, and is preceded by Datadog.

COMPANY		Product Quality Score
	Dynatrace	4.4/5
	Datadog	4.1/5
	LogicMonitor	4.1/5
	ScienceLogic	3.9/5
	SolarWinds	3.8/5

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LogicMonitor Pricing

LogicMonitor ROI & Value For Money

4.3/5

LogicMonitor has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.

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LogicMonitor Pricing Plans

LogicMonitor has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from LogicMonitor.

Who Uses LogicMonitor?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into LogicMonitor ROI

LogicMonitor's ROI score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked LogicMonitor ROI the Highest

Male	4.7
36-40	4.6
Education	4.3

Ranked LogicMonitor ROI the Lowest

Tech	4
Female	2.7

LogicMonitor ROI Score by Gender

Male customers rated LogicMonitor's ROI score 2 stars higher than Female customers.

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Male

4.7/5

Female

2.7/5

LogicMonitor ROI Score by Ethnicity

LogicMonitor's ROI score was rated 3.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

LogicMonitor ROI Score by Age

LogicMonitor's ROI score was rated 4.6 stars by customers ages 36-40 on Comparably.

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Summary	Age	Score
36-40 4.6	36-40	4.6

LogicMonitor ROI Score by Usage

LogicMonitor's ROI score was rated 3.9 stars by customers who have used LogicMonitor's products/services for 1 to 2 Years.

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1 to 2 Years	3.9

LogicMonitor ROI Score by Industry

LogicMonitor's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	4
Education	4.3

LogicMonitor Pricing vs. Competitors

Compared to its competitors, LogicMonitor's ROI score is rated right above Dynatrace.

COMPANY		Pricing Score
	LogicMonitor	4.3/5
	Dynatrace	4.3/5
	Datadog	4.1/5
	ScienceLogic	4/5
	SolarWinds	3.8/5

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LogicMonitor Customer Satisfaction (CSAT)

LogicMonitor Customer Satisfaction (CSAT) Score

71 / 100

LogicMonitor has an overall Customer Satisfaction score of 71 rated by its users and customers.

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Very Satisfied	57%
Satisfied	14%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	5%
Very Dissatisfied	10%

Very Satisfied

57%

Satisfied

14%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into LogicMonitor Customer Satisfaction

LogicMonitor's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked LogicMonitor Customer Satisfaction the Highest

Male	100%
Tech	76%
36-40	67%

Ranked LogicMonitor Customer Satisfaction the Lowest

Female	25%

LogicMonitor Customer Satisfaction Score by Gender

Male customers rated LogicMonitor's Customer Satisfaction score 75 points higher than Female customers.

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100 / 100

Male

	Very Satisfied	80%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

25 / 100

Female

	Very Satisfied	25%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	50%
	Dissatisfied	0%
	Very Dissatisfied	25%

LogicMonitor Customer Satisfaction Score by Ethnicity

Caucasian
57%

CSAT according to Caucasian

LogicMonitor's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.

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57 / 100

Very Satisfied	43%
Satisfied	14%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

43%

Satisfied

14%

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

Very Dissatisfied

14%

LogicMonitor Customer Satisfaction Score by Age

LogicMonitor's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.

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100

Breakdown

Age

Score

36-40

67%

LogicMonitor Customer Satisfaction Score by Usage

LogicMonitor's Customer Satisfaction score was rated 60 points by customers who have used LogicMonitor's products/services for 1 to 2 Years.

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1 to 2 Years	60

LogicMonitor Customer Satisfaction Score by Industry

LogicMonitor's Customer Satisfaction score was rated 76 points by Tech industry customers.

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Tech	76

LogicMonitor Customer Satisfaction vs. Competitors

Compared to its competitors, LogicMonitor's Customer Satisfaction score is rated right above SolarWinds, and is preceded by Datadog.

COMPANY		Customer Satisfaction (CSAT) Score
	ScienceLogic	92%
	Dynatrace	75%
	Datadog	74%
	LogicMonitor	71%
	SolarWinds	52%

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LogicMonitor Customer Service

3.9/5

LogicMonitor has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About LogicMonitor's Customer Service

Address

820 State Street, Santa Barbara, CA 93101

Website

http://www.logicmonitor.com

Phone Number

8884146442

LogicMonitor's Social Links

Quick Insights into LogicMonitor Customer Service

LogicMonitor's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked LogicMonitor Customer Service the Highest

Male	4.5
36-40	4
1 to 2 Years	3.7

Ranked LogicMonitor Customer Service the Lowest

Female	2.4

LogicMonitor Customer Service Score by Gender

Male customers rated LogicMonitor's Customer Service score 2.1 stars higher than Female customers.

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Male

4.5/5

Female

2.4/5

LogicMonitor Customer Service Score by Ethnicity

LogicMonitor's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1

LogicMonitor Customer Service Score by Age

LogicMonitor's Customer Service score was rated 4 stars by customers ages 36-40 on Comparably.

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100

Summary	Age	Customer Service Score
36-40 4	36-40	4

LogicMonitor Customer Service Score by Usage

LogicMonitor's Customer Service score was rated 3.7 stars by customers who have used LogicMonitor's products/services for 1 to 2 Years.

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1 to 2 Years	3.7

LogicMonitor Customer Service Score by Industry

LogicMonitor's Customer Service score was rated 3.7 stars by Tech industry customers.

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Tech	3.7

LogicMonitor Customer Service vs. Competitors

Compared to its competitors, LogicMonitor's Customer Service score is rated right above SolarWinds, and is preceded by ScienceLogic.

COMPANY		Customer Service Score
	Dynatrace	4.2/5
	Datadog	4.1/5
	ScienceLogic	4/5
	LogicMonitor	3.9/5
	SolarWinds	3.1/5

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LogicMonitor as an Employer

3.0/5

LogicMonitor has a 3.0/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of LogicMonitor

Christina Kosmowski

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

LogicMonitor scored a 53 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of LogicMonitor would recommend the brand to a friend. ENPS measures how likely LogicMonitor employees would recommend working at LogicMonitor to a friend.

Net Promoter Score

NPS Score

70%	Promoters
13%	Passive
17%	Detractors

Employee Net Promoter Score

-11

eNPS Score

37%	Promoters
15%	Passive
48%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail