35
NPS
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ScienceLogic
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About ScienceLogic's Brand
Context infused AIOps platform for IT monitoring Among its major competitors, ScienceLogic is ranked in 4th place for NPS while Zenoss is 1st, and LogicMonitor is 2nd.Their current valuation is $250.00M
Brand at a Glance
92%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
ScienceLogic CMO
ScienceLogic Ranking
- #2 / 4 of its competitors
ScienceLogic NPS
ScienceLogic's Net Promoter Score (NPS) is a 35 with 64% Promoters, 7% Passives, and 29% Detractors. Net Promoter Score tracks whether ScienceLogic's customers would recommend using the product based on a scale of -100 to 100.
ScienceLogic Overall NPS
| 64% | Promoters |
|---|---|
| 7% | Passives |
| 29% | Detractors |
ScienceLogic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 20 | Aug 2022 | 20 |
Nov 2022 17 | Nov 2022 | 17 |
Feb 2023 29 | Feb 2023 | 29 |
Aug 2023 13 | Aug 2023 | 13 |
Oct 2023 22 | Oct 2023 | 22 |
Nov 2023 10 | Nov 2023 | 10 |
Feb 2024 25 | Feb 2024 | 25 |
May 2025 30 | May 2025 | 30 |
Dec 2025 36 | Dec 2025 | 36 |
How Other Brands Compare
ScienceLogic is ranked second for NPS among its competitors. Moogsoft and Datadog come in first and third, with SevOne coming in at #4. Among those competitors, it is the lowest valued company behind Datadog.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ScienceLogic NPS by Gender
ScienceLogic's NPS was rated 50 by Male customers on Comparably.
Male
50
ScienceLogic's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
ScienceLogic's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ScienceLogic NPS vs. Competitors
Compared to its competitors, ScienceLogic's NPS is rated right above Datadog, and is preceded by Moogsoft.
| COMPANY | NPS Score | |
|---|---|---|
 | Zenoss | 61 |
 | LogicMonitor | 53 |
 | Moogsoft | 37 |
| ScienceLogic | 35 |
 | Datadog | 29 |
 | Fluid | N/A |
 | Goodman Networks | N/A |
 | Computer Associates | N/A |
 | SevOne | -34 |
ScienceLogic Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of ScienceLogic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ScienceLogic Customer Loyalty Score by Gender
ScienceLogic's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
ScienceLogic Customer Loyalty vs. Competitors
Compared to its competitors, ScienceLogic's Customer Loyalty score is rated right above Moogsoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ScienceLogic | 92% |
| Moogsoft | 85% |
| Datadog | 78% |
| Zenoss | 76% |
| SevOne | 68% |
| LogicMonitor | 67% |
| Fluid | N/A |
| Goodman Networks | N/A |
| Computer Associates | N/A |
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ScienceLogic Product Quality
3.9/5
ScienceLogic has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ScienceLogic Product Information
ScienceLogic serves markets in the United States, Europe, Australia, and United Kingdom. ScienceLogic offers products for medium and large sized businesses.
ScienceLogic’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ScienceLogic's product the highest.
- Website
- http://www.sciencelogic.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Product Type
System Administration Software
IT, Server & Network Monitoring Software
Quick Insights into ScienceLogic Product Quality
ScienceLogic's Product Quality score was rated highest by customers from the Tech industry.
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Ranked ScienceLogic Product Quality the Highest
ScienceLogic Product Quality Score by Gender
ScienceLogic's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
ScienceLogic Product Quality Score by Industry
ScienceLogic's Product Quality score was rated 4.7 stars by Tech industry customers.
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ScienceLogic Product Quality vs. Competitors
Compared to its competitors, ScienceLogic's Product Quality score is rated right above Fluid, and is preceded by SevOne.
| COMPANY | Product Quality Score | |
|---|---|---|
| Datadog | 4.1/5 |
| LogicMonitor | 4.1/5 |
| Moogsoft | 4.1/5 |
| Zenoss | 4/5 |
| SevOne | 4/5 |
| ScienceLogic | 3.9/5 |
| Fluid | N/A |
| Goodman Networks | N/A |
| Computer Associates | N/A |
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ScienceLogic Pricing
ScienceLogic ROI & Value For Money
4/5
ScienceLogic has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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ScienceLogic Pricing Plans
ScienceLogic has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses ScienceLogic?
Medium Businesses
Large Enterprises
Quick Insights into ScienceLogic ROI
ScienceLogic's ROI score was rated highest by Male customers.
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Ranked ScienceLogic ROI the Highest
ScienceLogic ROI Score by Gender
ScienceLogic's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
ScienceLogic ROI Score by Industry
ScienceLogic's ROI score was rated 4.5 stars by Tech industry customers.
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ScienceLogic Pricing vs. Competitors
Compared to its competitors, ScienceLogic's ROI score is rated right above SevOne, and is preceded by Datadog.
| COMPANY | Pricing Score | |
|---|---|---|
| LogicMonitor | 4.3/5 |
| Datadog | 4.1/5 |
| ScienceLogic | 4/5 |
| SevOne | 4/5 |
| Zenoss | 3.9/5 |
| Moogsoft | 3.7/5 |
| Fluid | N/A |
| Goodman Networks | N/A |
| Computer Associates | N/A |
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ScienceLogic Customer Satisfaction (CSAT)
ScienceLogic Customer Satisfaction (CSAT) Score
92 / 100
ScienceLogic has an overall Customer Satisfaction score of 92 rated by its users and customers.
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Very Satisfied
50%
Satisfied
42%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ScienceLogic Customer Satisfaction
ScienceLogic's Customer Satisfaction score was rated highest by Male customers.
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Ranked ScienceLogic Customer Satisfaction the Highest
ScienceLogic Customer Satisfaction Score by Gender
ScienceLogic's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ScienceLogic Customer Satisfaction vs. Competitors
Compared to its competitors, ScienceLogic's Customer Satisfaction score is rated right above Zenoss, and is preceded by Moogsoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Moogsoft | 100% |
| ScienceLogic | 92% |
| Zenoss | 83% |
| Datadog | 74% |
| LogicMonitor | 71% |
| SevOne | 66% |
| Fluid | 0% |
| Goodman Networks | 0% |
| Computer Associates | 0% |
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ScienceLogic Customer Service
4/5
ScienceLogic has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About ScienceLogic's Customer Service
Address
10700 Parkridge Blvd, Suite 150, Reston, VA 20191
Website
http://www.sciencelogic.com
Phone Number
1.800.724.5644
Quick Insights into ScienceLogic Customer Service
ScienceLogic's Customer Service score was rated highest by Male customers.
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Ranked ScienceLogic Customer Service the Highest
ScienceLogic Customer Service Score by Gender
ScienceLogic's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
ScienceLogic Customer Service vs. Competitors
Compared to its competitors, ScienceLogic's Customer Service score is rated right above SevOne, and is preceded by Datadog.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zenoss | 4.1/5 |
| Datadog | 4.1/5 |
| ScienceLogic | 4/5 |
| SevOne | 4/5 |
| LogicMonitor | 3.9/5 |
| Moogsoft | 3.7/5 |
| Fluid | N/A |
| Goodman Networks | N/A |
| Computer Associates | N/A |
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ScienceLogic as an Employer
4.5/5
ScienceLogic has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ScienceLogic scored a 35 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ScienceLogic would recommend the brand to a friend. ENPS measures how likely ScienceLogic employees would recommend working at ScienceLogic to a friend.
Net Promoter Score
35
NPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
