37
NPS
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Moogsoft
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About Moogsoft's Brand
Moogsoft is the AI-driven observability leader that provides intelligent monitoring solutions for smart DevOps. Moogsoft delivers the most advanced cloud-native, self-service platform for software engineers, developers and operators to instantly see everything, know what’s wrong and fix things faster. Founded in 2012, Moogsoft has more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media. It has established strategic partnerships with leading managed service providers and outsourcing organizations including AWS, Cisco, HCL Technologies, TCS and Wipro. Among its major competitors, Moogsoft is ranked in 4th place for NPS while Splunk is 1st, and New Relic is 2nd.Their current valuation is $250.00M
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Moogsoft Ranking
- #4 / 4 of its competitors
Moogsoft NPS
Moogsoft's Net Promoter Score (NPS) is a 37 with 37% Promoters, 63% Passives, and 0% Detractors. Net Promoter Score tracks whether Moogsoft's customers would recommend using the product based on a scale of -100 to 100.
Moogsoft Overall NPS
| 37% | Promoters |
|---|---|
| 63% | Passives |
| 0% | Detractors |
Moogsoft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
May 2021 0 | May 2021 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Nov 2021 25 | Nov 2021 | 25 |
Nov 2022 40 | Nov 2022 | 40 |
Jul 2023 50 | Jul 2023 | 50 |
Oct 2024 42 | Oct 2024 | 42 |
Nov 2024 37 | Nov 2024 | 37 |
How Other Brands Compare
Moogsoft is ranked #4 for NPS among its competitors. Splunk and New Relic come in first and second, with Dynatrace coming in at third. Among those competitors, it is the lowest valued company behind Splunk.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moogsoft Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Moogsoft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Moogsoft Customer Loyalty vs. Competitors
Compared to its competitors, Moogsoft's Customer Loyalty score is rated right above Dynatrace.
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Moogsoft Product Quality
4.1/5
Moogsoft has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Moogsoft Product Information
Moogsoft’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://moogsoft.com/
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Productivity
SaaS
Moogsoft Product Quality vs. Competitors
Compared to its competitors, Moogsoft's Product Quality score is rated right above Micro Focus, and is preceded by New Relic.
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Moogsoft Pricing
Moogsoft ROI & Value For Money
3.7/5
Moogsoft has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Moogsoft Pricing vs. Competitors
Compared to its competitors, Moogsoft's ROI score is rated right above BigPanda, and is preceded by New Relic.
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Moogsoft Customer Satisfaction (CSAT)
Moogsoft Customer Satisfaction (CSAT) Score
100 / 100
Moogsoft has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Moogsoft Customer Satisfaction vs. Competitors
Compared to its competitors, Moogsoft's Customer Satisfaction score is rated right above New Relic.
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Moogsoft Customer Service
3.7/5
Moogsoft has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Moogsoft's Customer Service
Address
1265 Battery Street, San Francisco, CA 94111
Website
http://moogsoft.com/
Phone Number
+1 415 738 2299
Moogsoft's Social Links
Moogsoft Customer Service vs. Competitors
Compared to its competitors, Moogsoft's Customer Service score is rated right above BigPanda, and is preceded by Micro Focus.
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Consumer vs. Employees
Moogsoft scored a 37 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of Moogsoft would recommend the brand to a friend. ENPS measures how likely Moogsoft employees would recommend working at Moogsoft to a friend.
Net Promoter Score
37
NPS Score
| 37% | Promoters |
|---|---|
| 63% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 84% | Promoters |
|---|---|
| 11% | Passive |
| 5% | Detractors |
