17
NPS
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Micro Focus
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About Micro Focus' Brand
Micro Focus is a global software company with 40 years of experience in delivering and supporting enterprise software solutions. Among its major competitors, Micro Focus is ranked in 4th place for NPS while Visure Solutions is 1st, and Splunk is 2nd. Overall, Micro Focus has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $2.58M
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Micro Focus Ranking
- #3 / 4 of its competitors
Micro Focus NPS
Micro Focus's Net Promoter Score (NPS) is a 17 with 51% Promoters, 15% Passives, and 34% Detractors. Net Promoter Score tracks whether Micro Focus's customers would recommend using the product based on a scale of -100 to 100.
Micro Focus Overall NPS
| 51% | Promoters |
|---|---|
| 15% | Passives |
| 34% | Detractors |
Micro Focus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 13 | Jun 2022 | 13 |
Jul 2022 16 | Jul 2022 | 16 |
Aug 2022 17 | Aug 2022 | 17 |
Oct 2022 22 | Oct 2022 | 22 |
Dec 2022 27 | Dec 2022 | 27 |
Jan 2023 22 | Jan 2023 | 22 |
Apr 2023 26 | Apr 2023 | 26 |
May 2023 25 | May 2023 | 25 |
Jun 2023 20 | Jun 2023 | 20 |
Jul 2023 18 | Jul 2023 | 18 |
Aug 2023 20 | Aug 2023 | 20 |
Oct 2023 17 | Oct 2023 | 17 |
How Other Brands Compare
Micro Focus is ranked third for NPS among its competitors. Splunk and SAP come in first and second, with CSG coming in at #4. Among those competitors, it is the lowest valued company behind SAP.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Micro Focus NPS by Gender
Micro Focus's NPS was rated 12 by Male customers on Comparably.
Male
12
Micro Focus's NPS was rated 12 by Male customers on Comparably.
56%
Promoters
0%
Passives
44%
Detractors
Female
N/A
Micro Focus's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Micro Focus NPS by Ethnicity
Micro Focus's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Micro Focus NPS by Age
Micro Focus's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Micro Focus NPS by Usage
Micro Focus's NPS was rated the highest by customers who have used Micro Focus's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Micro Focus NPS vs. Competitors
Compared to its competitors, Micro Focus's NPS is rated right above CSG, and is preceded by SAP.
| COMPANY | NPS Score | |
|---|---|---|
 | Visure Solutions | 96 |
 | Splunk | 45 |
 | SAP | 34 |
| Micro Focus | 17 |
 | CSG | 14 |
 | AspenTech | 2 |
 | Solutions30 | N/A |
 | CA Technologies | -33 |
Micro Focus Customer Reviews
Out of the 2 Micro Focus customer reviews 2 were positive and 0 were constructive. Micro Focus customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Micro Focus Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Micro Focus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Micro Focus Customer Loyalty Score by Gender
Micro Focus's Customer Loyalty score was rated 90 by Male customers on Comparably.
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Male
90%
Yes
Female
N/A
Yes
Micro Focus Customer Loyalty Score by Ethnicity
Micro Focus's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Micro Focus.
100
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
Micro Focus Customer Loyalty Score by Age
Micro Focus's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
51-55 100% | 51-55 | 100% |
Micro Focus Customer Loyalty Score by Usage
Micro Focus's Customer Loyalty score was rated the highest by customers who have used Micro Focus's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Micro Focus Customer Loyalty Score by Industry
Micro Focus's Customer Loyalty score was rated 78% by Tech industry customers.
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Micro Focus Customer Loyalty vs. Competitors
Compared to its competitors, Micro Focus's Customer Loyalty score is rated right above CA Technologies, and is preceded by SAP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CSG | 87% |
| Splunk | 83% |
| SAP | 80% |
| Micro Focus | 78% |
| CA Technologies | 69% |
| AspenTech | 56% |
| Visure Solutions | N/A |
| Solutions30 | N/A |
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Micro Focus Product Quality
3.7/5
Micro Focus has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Micro Focus Product Information
Micro Focus serves markets in the United States, Europe, Japan, Australia, Canada, United Kingdom, Latin America, and Germany. Micro Focus supports Web devices and offers products for small, medium, and large sized businesses.
Micro Focus’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Micro Focus's product the highest.
- Website
- http://microfocus.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
French
German
Indonesian
Portuguese
Spanish
Japanese
Russian
Product Type
System Administration Software
Customer Service Software
IT Service Management (ITSM) Software
Quick Insights into Micro Focus Product Quality
Micro Focus's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.
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Ranked Micro Focus Product Quality the Highest
Ranked Micro Focus Product Quality the Lowest
Micro Focus Product Quality Score by Gender
Micro Focus's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Micro Focus Product Quality Score by Ethnicity
Micro Focus's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Micro Focus Product Quality Score by Age
Micro Focus's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
41-45 5 | 41-45 | 5 |
51-55 1.5 | 51-55 | 1.5 |
Micro Focus Product Quality Score by Usage
Micro Focus's Product Quality score was rated the highest by customers who have used Micro Focus's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Micro Focus Product Quality Score by Industry
Micro Focus's Product Quality score was rated 4.5 stars by Tech industry customers.
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Micro Focus Product Quality vs. Competitors
Compared to its competitors, Micro Focus's Product Quality score is rated right above CSG, and is preceded by SAP.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visure Solutions | 4.4/5 |
| Splunk | 4.2/5 |
| SAP | 4.1/5 |
| Micro Focus | 3.7/5 |
| CSG | 3.5/5 |
| AspenTech | 3.5/5 |
| CA Technologies | 3.4/5 |
| Solutions30 | N/A |
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Micro Focus Pricing
Micro Focus ROI & Value For Money
3.9/5
Micro Focus has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Micro Focus Pricing Plans
Micro Focus has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Micro Focus?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Micro Focus ROI
Micro Focus's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.
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Ranked Micro Focus ROI the Highest
Ranked Micro Focus ROI the Lowest
Micro Focus ROI Score by Gender
Micro Focus's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Micro Focus ROI Score by Ethnicity
Micro Focus's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Micro Focus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Micro Focus ROI Score by Age
Micro Focus's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Micro Focus.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
41-45 5 | 41-45 | 5 |
51-55 1.8 | 51-55 | 1.8 |
Micro Focus ROI Score by Usage
Micro Focus's ROI score was rated the highest by customers who have used Micro Focus's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Micro Focus ROI Score by Industry
Micro Focus's ROI score was rated 4.4 stars by Tech industry customers.
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Micro Focus Pricing vs. Competitors
Compared to its competitors, Micro Focus's ROI score is rated right above CSG, and is preceded by SAP.
| COMPANY | Pricing Score | |
|---|---|---|
| Visure Solutions | 4.1/5 |
| Splunk | 4.1/5 |
| SAP | 3.9/5 |
| Micro Focus | 3.9/5 |
| CSG | 3.8/5 |
| CA Technologies | 3.5/5 |
| AspenTech | 3.3/5 |
| Solutions30 | N/A |
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Micro Focus Customer Satisfaction (CSAT)
Micro Focus Customer Satisfaction (CSAT) Score
56 / 100
Micro Focus has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
48%
Satisfied
8%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Micro Focus Customer Satisfaction
Micro Focus's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Micro Focus Customer Satisfaction the Highest
Ranked Micro Focus Customer Satisfaction the Lowest
Micro Focus Customer Satisfaction Score by Gender
Micro Focus's Customer Satisfaction score was rated 63 by Male customers on Comparably.
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63 / 100
MaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
Micro Focus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Micro Focus' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Micro Focus' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
Micro Focus Customer Satisfaction Score by Age
Micro Focus's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Micro Focus Customer Satisfaction Score by Usage
Micro Focus's Customer Satisfaction score was rated 75 points by customers who have used Micro Focus's products/services for 1 to 2 Years.
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Micro Focus Customer Satisfaction Score by Industry
Micro Focus's Customer Satisfaction score was rated 83 points by Tech industry customers.
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"label": "Tech",
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}Micro Focus Customer Satisfaction vs. Competitors
Compared to its competitors, Micro Focus's Customer Satisfaction score is rated right above CA Technologies, and is preceded by AspenTech.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAP | 82% |
| Splunk | 78% |
| CSG | 65% |
| AspenTech | 60% |
| Micro Focus | 57% |
| CA Technologies | 20% |
| Visure Solutions | 0% |
| Solutions30 | 0% |
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Micro Focus Customer Service
3.8/5
Micro Focus has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Micro Focus's Customer Service
Address
22-30 Old Bath Road, Newbury Berkshire, Berkshire, MA RG14 1QN
Website
http://microfocus.com
Phone Number
+44 (0) 1635 565200
Micro Focus's Social Links
Quick Insights into Micro Focus Customer Service
Micro Focus's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.
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Ranked Micro Focus Customer Service the Highest
Ranked Micro Focus Customer Service the Lowest
Micro Focus Customer Service Score by Gender
Micro Focus's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Micro Focus Customer Service Score by Ethnicity
Micro Focus's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Micro Focus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Micro Focus Customer Service Score by Age
Micro Focus's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
41-45 4.6 | 41-45 | 4.6 |
51-55 1.5 | 51-55 | 1.5 |
Micro Focus Customer Service Score by Usage
Micro Focus's Customer Service score was rated the highest by customers who have used Micro Focus's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Micro Focus Customer Service Score by Industry
Micro Focus's Customer Service score was rated 4.5 stars by Tech industry customers.
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Micro Focus Customer Service vs. Competitors
Compared to its competitors, Micro Focus's Customer Service score is rated right above CA Technologies, and is preceded by CSG.
| COMPANY | Customer Service Score | |
|---|---|---|
| Visure Solutions | 5/5 |
| Splunk | 4.1/5 |
| SAP | 4/5 |
| CSG | 3.9/5 |
| Micro Focus | 3.8/5 |
| CA Technologies | 3.5/5 |
| AspenTech | 3.3/5 |
| Solutions30 | N/A |
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Micro Focus as an Employer
4.1/5
Micro Focus has a 4.1/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Micro Focus scored a 17 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Micro Focus would recommend the brand to a friend. ENPS measures how likely Micro Focus employees would recommend working at Micro Focus to a friend.
Net Promoter Score
17
NPS Score
| 51% | Promoters |
|---|---|
| 15% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 39% | Promoters |
|---|---|
| 23% | Passive |
| 38% | Detractors |
