CSG NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

CSG

Marketing or Exec? Claim Your Free Account

CSG

Rate this Brand

About CSG's Brand

We help the top companies in entertainment, sports, cable & satellite, and communications innovate by providing market-leading software solutions and support. Among its major competitors, CSG is ranked in 3rd place for NPS while Ericsson is 1st, and Amdocs is 2nd.Their current market cap is $1.50B

Brand at a Glance

87%

Customer Loyalty

3.5/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

CSG Ranking

^#3 / 4 of its competitors

CSG NPS

CSG's Net Promoter Score (NPS) is a 14 with 51% Promoters, 12% Passives, and 37% Detractors. Net Promoter Score tracks whether CSG's customers would recommend using the product based on a scale of -100 to 100.

CSG Overall NPS

NPS

51%	Promoters
12%	Passives
37%	Detractors

CSG NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 8	Jan 2023	8
Feb 2023 11	Feb 2023	11
May 2023 13	May 2023	13
Jul 2023 17	Jul 2023	17
Aug 2023 18	Aug 2023	18
Sep 2023 12	Sep 2023	12
Oct 2023 14	Oct 2023	14
Feb 2024 16	Feb 2024	16
Mar 2024 13	Mar 2024	13
May 2024 14	May 2024	14
Jun 2025 9	Jun 2025	9
Jan 2026 15	Jan 2026	15

How Other Brands Compare

CSG is ranked third for NPS among its competitors. Ericsson and Amdocs come in first and second, with NetCracker Technology coming in at #4. Among those competitors, it is the lowest valued company behind Ericsson.

	CSG	Ericsson	Amdocs	NetCracker Technology
Global Ranking	#-	#272	#529	#-
NPS	14	34	15	7
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$1.50B	$40.52B	$9.49B	$14.39B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

CSG NPS by Gender

CSG's NPS was rated 0 by Male customers on Comparably.

Male

CSG's NPS was rated by Male customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

Female

N/A

CSG's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

CSG NPS by Ethnicity

CSG's NPS was rated -25 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -25	Caucasian	-25

CSG NPS by Usage

CSG's NPS was rated -34 points by customers who have used CSG's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -34	1 to 2 Years	-34

CSG NPS vs. Competitors

Compared to its competitors, CSG's NPS is rated right above NetCracker Technology, and is preceded by Amdocs.

COMPANY		NPS Score
	Ericsson	34
	Amdocs	15
	CSG	14
	NetCracker Technology	7
	Amdocs Limited	N/A
	netcracker	-100

CSG Customer Reviews

CSG Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of CSG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

87%

13%

CSG Customer Loyalty Score by Gender

CSG's Customer Loyalty score was rated 100 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CSG.

Male

100%

Yes

Female

N/A

Yes

CSG Customer Loyalty Score by Ethnicity

CSG's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CSG.

100

out of 100

Caucasian

CSG Customer Loyalty Score by Usage

CSG's Customer Loyalty score was rated 100% by customers who have used CSG's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

1 to 2 Years	100%

CSG Customer Loyalty Score by Industry

CSG's Customer Loyalty score was rated 100% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%

CSG Customer Loyalty vs. Competitors

Compared to its competitors, CSG's Customer Loyalty score is rated right above Ericsson.

COMPANY		Customer Loyalty Score
	CSG	87%
	Ericsson	79%
	Amdocs	77%
	NetCracker Technology	73%
	netcracker	N/A
	Amdocs Limited	N/A

Unlock CSG Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full CSG Customer Loyalty vs. Competitors data and gain insights into your customers today.

CSG Product Quality

3.5/5

CSG has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock CSG's overall Product Quality score rated by its users and customers.

CSG Product Information

CSG’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CSG's product the highest.

Website: http://www.csgi.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Business Services

On Demand

SaaS

Quick Insights into CSG Product Quality

CSG's Product Quality score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked CSG's Product Quality.

Ranked CSG Product Quality the Highest

Male	3.4
Caucasian	3.2
1 to 2 Years	3

CSG Product Quality Score by Gender

CSG's Product Quality score was rated 3.4 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CSG.

Male

3.4/5

Female

N/A

CSG Product Quality Score by Ethnicity

CSG's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CSG.

Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2

CSG Product Quality Score by Usage

CSG's Product Quality score was rated 3 stars by customers who have used CSG's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

1 to 2 Years	3

CSG Product Quality Score by Industry

CSG's Product Quality score was rated 2.5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.5

CSG Product Quality vs. Competitors

Compared to its competitors, CSG's Product Quality score is rated right above NetCracker Technology, and is preceded by Amdocs.

COMPANY		Product Quality Score
	Ericsson	4.1/5
	Amdocs	3.9/5
	CSG	3.5/5
	NetCracker Technology	3.4/5
	netcracker	2.5/5
	Amdocs Limited	N/A

Unlock CSG Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full CSG Product Quality vs. Competitors data and gain insights into your customers today.

CSG Pricing

CSG ROI & Value For Money

3.8/5

CSG has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock CSG's overall ROI score rated by its users and customers.

CSG Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into CSG ROI

CSG's ROI score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked CSG's ROI score.

Ranked CSG ROI the Highest

Male	3.7
1 to 2 Years	3.5
Caucasian	3.5

CSG ROI Score by Gender

CSG's ROI score was rated 3.7 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of CSG.

Male

3.7/5

Female

N/A

CSG ROI Score by Ethnicity

CSG's ROI score was rated 3.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CSG.

Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

CSG ROI Score by Usage

CSG's ROI score was rated 3.5 stars by customers who have used CSG's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

1 to 2 Years	3.5

CSG ROI Score by Industry

CSG's ROI score was rated 2.8 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2.8

CSG Pricing vs. Competitors

Compared to its competitors, CSG's ROI score is rated right above Amdocs, and is preceded by Ericsson.

COMPANY		Pricing Score
	netcracker	4.5/5
	Ericsson	4/5
	CSG	3.8/5
	Amdocs	3.7/5
	NetCracker Technology	3.5/5
	Amdocs Limited	N/A

Unlock CSG ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full CSG ROI vs. Competitors data and gain insights into your customers today.

CSG Customer Satisfaction (CSAT)

CSG Customer Satisfaction (CSAT) Score

65 / 100

CSG has an overall Customer Satisfaction score of 65 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	27%
Satisfied	38%
Neither Satisfied nor Dissatisfied	23%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

27%

Satisfied

38%

Neither Satisfied nor Dissatisfied

23%

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into CSG Customer Satisfaction

CSG's Customer Satisfaction score was rated highest by customers who have used CSG's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked CSG's Customer Satisfaction.

Ranked CSG Customer Satisfaction the Highest

1 to 2 Years	67%
Male	60%
Caucasian	50%

CSG Customer Satisfaction Score by Gender

CSG's Customer Satisfaction score was rated 60 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CSG.

60 / 100

Male

	Very Satisfied	20%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	40%
	Dissatisfied	0%
	Very Dissatisfied	0%

CSG Customer Satisfaction Score by Ethnicity

Caucasian
50%

CSAT according to Caucasian

CSG's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CSG.

50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

CSG Customer Satisfaction Score by Usage

CSG's Customer Satisfaction score was rated 67 points by customers who have used CSG's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

1 to 2 Years	67

CSG Customer Satisfaction Score by Industry

CSG's Customer Satisfaction score was rated 33 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "CSG Customer Satisfaction Score by Industry",
	"text": "CSG's Customer Satisfaction score was rated 33 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "CSG's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
		}
	]
}

Tech	33

CSG Customer Satisfaction vs. Competitors

Compared to its competitors, CSG's Customer Satisfaction score is rated right above netcracker, and is preceded by NetCracker Technology.

COMPANY		Customer Satisfaction (CSAT) Score
	Ericsson	75%
	Amdocs	74%
	NetCracker Technology	68%
	CSG	65%
	netcracker	0%
	Amdocs Limited	0%

Unlock CSG Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full CSG Customer Satisfaction vs. Competitors data and gain insights into your customers today.

CSG Customer Service

3.9/5

CSG has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock CSG's overall Customer Service score rated by its users and customers.

About CSG's Customer Service

Address

Granite Place at Village Center, Denver, CO 80111

Website

http://www.csgi.com/

CSG's Social Links

Quick Insights into CSG Customer Service

CSG's Customer Service score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked CSG's Customer Service score.

Ranked CSG Customer Service the Highest

Male	3.6
Caucasian	3.4
1 to 2 Years	3.3

CSG Customer Service Score by Gender

CSG's Customer Service score was rated 3.6 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CSG.

Male

3.6/5

Female

N/A

CSG Customer Service Score by Ethnicity

CSG's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CSG.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.4	Caucasian	3.4

CSG Customer Service Score by Usage

CSG's Customer Service score was rated 3.3 stars by customers who have used CSG's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

1 to 2 Years	3.3

CSG Customer Service Score by Industry

CSG's Customer Service score was rated 2.6 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.6

CSG Customer Service vs. Competitors

Compared to its competitors, CSG's Customer Service score is rated right above Amdocs, and is preceded by Ericsson.

COMPANY		Customer Service Score
	Ericsson	4.1/5
	CSG	3.9/5
	Amdocs	3.7/5
	NetCracker Technology	3.5/5
	netcracker	3/5
	Amdocs Limited	N/A

Unlock CSG Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full CSG Customer Service vs. Competitors data and gain insights into your customers today.

CSG as an Employer

4.5/5

CSG has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of CSG

Brian Shepherd

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

CSG scored a 14 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of CSG would recommend the brand to a friend. ENPS measures how likely CSG employees would recommend working at CSG to a friend.

Net Promoter Score

NPS Score

51%	Promoters
12%	Passive
37%	Detractors

Employee Net Promoter Score

eNPS Score

52%	Promoters
21%	Passive
27%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail