15
NPS
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Amdocs is ranked #169 in Tech Brands
Amdocs is ranked #169 in Tech Brands
About Amdocs' Brand
Amdocs is a developer and provider of customer experience systems for communications, media, and entertainment industries. Amdocs’s brand is ranked #529 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Amdocs. When compared to other organizations within the Tech industry, Amdocs is ranked #169. Among its major competitors, Amdocs is ranked in 7th place for NPS while Cisco is 1st, and Ericsson is 2nd.Their current market cap is $9.49B
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Amdocs Ranking
- #529 in Global Best Brands
- #169 in Tech
- #4 / 4 of its competitors
Amdocs NPS
Amdocs's Net Promoter Score (NPS) is a 15 with 48% Promoters, 19% Passives, and 33% Detractors. Net Promoter Score tracks whether Amdocs's customers would recommend using the product based on a scale of -100 to 100.
Amdocs Overall NPS
| 48% | Promoters |
|---|---|
| 19% | Passives |
| 33% | Detractors |
Amdocs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 17 | Apr 2024 | 17 |
May 2024 14 | May 2024 | 14 |
Aug 2024 12 | Aug 2024 | 12 |
Sep 2024 12 | Sep 2024 | 12 |
Oct 2024 12 | Oct 2024 | 12 |
Nov 2024 14 | Nov 2024 | 14 |
Apr 2025 14 | Apr 2025 | 14 |
Jul 2025 14 | Jul 2025 | 14 |
Aug 2025 14 | Aug 2025 | 14 |
Nov 2025 14 | Nov 2025 | 14 |
Dec 2025 16 | Dec 2025 | 16 |
Jan 2026 14 | Jan 2026 | 14 |
How Other Brands Compare
Amdocs is ranked #4 for NPS among its competitors. Cisco and IBM come in first and second, with Accenture coming in at third. Among those competitors, it is the lowest valued company behind Cisco.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amdocs NPS by Gender
Female customers rated Amdocs's NPS 24 points higher than Male customers.
Male
43
Amdocs's NPS was rated 43 by Male customers on Comparably.
64%
Promoters
15%
Passives
21%
Detractors
Female
67
Amdocs's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Amdocs NPS by Ethnicity
Amdocs's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 67 | African American/Black | 67 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Other 83 | Other | 83 |
Amdocs NPS by Age
Amdocs's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Amdocs NPS by Usage
Amdocs's NPS was rated the highest by customers who have used Amdocs's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
Over 10 Years 100 | Over 10 Years | 100 |
Amdocs Customer Reviews
Out of the 4 Amdocs customer reviews 4 were positive and 0 were constructive. Amdocs customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Amdocs Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Amdocs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Amdocs Customer Loyalty Score by Gender
Male customers rated Amdocs's Customer Loyalty score 23% higher than Female customers.
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Male
93%
Yes
Female
70%
Yes
Amdocs Customer Loyalty Score by Ethnicity
Amdocs's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
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40
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Amdocs Customer Loyalty Score by Age
Amdocs's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
51-55 78% | 51-55 | 78% |
Amdocs Customer Loyalty Score by Usage
Amdocs's Customer Loyalty score was rated the highest by customers who have used Amdocs's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Amdocs Customer Loyalty Score by Industry
Amdocs's Customer Loyalty score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Amdocs Customer Loyalty vs. Competitors
Compared to its competitors, Amdocs's Customer Loyalty score is rated right above Accenture, and is preceded by IBM.
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Customer Loyalty for Other Tech Brands
In the Tech industry, Amdocs's Customer Loyalty score is rated right below Peloton.
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Amdocs Product Quality
3.9/5
Amdocs has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Amdocs Product Information
Amdocs’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Amdocs's product the highest. Reviewers from the Tech industry rated Amdocs the lowest at 4.5.
- Website
- http://www.amdocs.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Content
Media
Quick Insights into Amdocs Product Quality
Amdocs's Product Quality score was rated highest by customers who have used Amdocs's products/services for Over 10 Years, and rated lowest by customers who have used Amdocs's products/services for 5 to 10 Years.
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Ranked Amdocs Product Quality the Highest
Ranked Amdocs Product Quality the Lowest
Amdocs Product Quality Score by Gender
Male customers rated Amdocs's Product Quality score 0.5 stars higher than Female customers.
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Male
4.8/5
Female
4.3/5
Amdocs Product Quality Score by Ethnicity
Amdocs's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 4.6 | Other | 4.6 |
Amdocs Product Quality Score by Age
Amdocs's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
41-45 4.7 | 41-45 | 4.7 |
46-50 4.7 | 46-50 | 4.7 |
51-55 4.7 | 51-55 | 4.7 |
Amdocs Product Quality Score by Usage
Amdocs's Product Quality score was rated the highest by customers who have used Amdocs's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Amdocs Product Quality Score by Industry
Amdocs's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Amdocs Product Quality vs. Competitors
Compared to its competitors, Amdocs's Product Quality score is rated right above IBM, and is preceded by Ericsson.
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Product Quality for Other Tech Brands
In the Tech industry, Amdocs's Product Quality score is rated right below ROBLOX.
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Amdocs Pricing
Amdocs ROI & Value For Money
3.7/5
Amdocs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Amdocs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Tech industry think that they had the lowest ROI from Amdocs.
Quick Insights into Amdocs ROI
Amdocs's ROI score was rated highest by customers who have used Amdocs's products/services for Over 10 Years, and rated lowest by African American/Black customers.
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Ranked Amdocs ROI the Highest
Ranked Amdocs ROI the Lowest
Amdocs ROI Score by Gender
Male customers rated Amdocs's ROI score 1.4 stars higher than Female customers.
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Male
4.5/5
Female
3.1/5
Amdocs ROI Score by Ethnicity
Amdocs's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.1 | Other | 4.1 |
Amdocs ROI Score by Age
Amdocs's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4.9 | 46-50 | 4.9 |
51-55 4 | 51-55 | 4 |
Amdocs ROI Score by Usage
Amdocs's ROI score was rated the highest by customers who have used Amdocs's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Amdocs ROI Score by Industry
Amdocs's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Amdocs Pricing vs. Competitors
Compared to its competitors, Amdocs's ROI score is rated right above Accenture, and is preceded by Infosys.
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ROI for Other Tech Brands
In the Tech industry, Amdocs's ROI score is rated right below ROBLOX.
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Amdocs Customer Satisfaction (CSAT)
Amdocs Customer Satisfaction (CSAT) Score
74 / 100
Amdocs has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
38%
Satisfied
36%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
3%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amdocs Customer Satisfaction
Amdocs's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Amdocs's products/services for 1 to 2 Years.
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Ranked Amdocs Customer Satisfaction the Highest
Ranked Amdocs Customer Satisfaction the Lowest
Amdocs Customer Satisfaction Score by Gender
Female customers rated Amdocs's Customer Satisfaction score 17 points higher than Male customers.
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83 / 100
MaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Amdocs Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Amdocs' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Amdocs' Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to Other
Amdocs' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Amdocs Customer Satisfaction Score by Age
Amdocs's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 75% |
Amdocs Customer Satisfaction Score by Usage
Amdocs's Customer Satisfaction score was rated the highest by customers who have used Amdocs's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Amdocs Customer Satisfaction Score by Industry
Amdocs's Customer Satisfaction score was rated 100 points by both Tech and Telecommunications industry customers.
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}Amdocs Customer Satisfaction vs. Competitors
Compared to its competitors, Amdocs's Customer Satisfaction score is rated right above Nexient, and is preceded by Accenture.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Amdocs's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
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Amdocs Customer Service
3.7/5
Amdocs has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Amdocs's Customer Service
Address
625 Maryville Centre Dr, Saint Louis, MO 63141
Website
http://www.amdocs.com
Amdocs's Social Links
Quick Insights into Amdocs Customer Service
Amdocs's Customer Service score was rated highest by customers who have used Amdocs's products/services for Over 10 Years, and rated lowest by customers who have used Amdocs's products/services for 5 to 10 Years.
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Ranked Amdocs Customer Service the Highest
Ranked Amdocs Customer Service the Lowest
Amdocs Customer Service Score by Gender
Male customers rated Amdocs's Customer Service score 0.4 stars higher than Female customers.
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Male
4.6/5
Female
4.2/5
Amdocs Customer Service Score by Ethnicity
Amdocs's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 4.2 | Other | 4.2 |
Amdocs Customer Service Score by Age
Amdocs's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
41-45 4.5 | 41-45 | 4.5 |
46-50 4.7 | 46-50 | 4.7 |
51-55 4.4 | 51-55 | 4.4 |
Amdocs Customer Service Score by Usage
Amdocs's Customer Service score was rated the highest by customers who have used Amdocs's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Amdocs Customer Service Score by Industry
Amdocs's Customer Service score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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Amdocs Customer Service vs. Competitors
Compared to its competitors, Amdocs's Customer Service score is rated right above Nexient, and is preceded by Infosys.
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Customer Service for Other Tech Brands
In the Tech industry, Amdocs's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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Amdocs as an Employer
4.5/5
Amdocs has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Amdocs scored a 15 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Amdocs would recommend the brand to a friend. ENPS measures how likely Amdocs employees would recommend working at Amdocs to a friend.
Net Promoter Score
15
NPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Global Ranking Snapshot
Amdocs is ranked #529 in the Global Top 100 Brands. It ranks just behind Bloomin' Brands and just ahead of Reebok.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
527 |  | Activision Blizzard |  | Bobby Kotick | Media and Entertainment |
528 |  | Bloomin' Brands |  | David Deno | Food and Beverages |
529 | | Amdocs | | Shuky Sheffer | Tech |
530 |  | Reebok |  | Matt O'Toole | Retail |
531 |  | CarGurus |  | Jason Trevisan | Tech |
532 |  | Fred Meyer |  | Joe Grieshaber | Retail |
533 |  | Levy Restaurants |  | Andrew Lansing | Food and Beverages |
Tech Ranking Snapshot
Amdocs is ranked #169 in the Tech Industry. It ranks just behind Activision Blizzard and just ahead of CarGurus.
| RANK | COMPANY | Location | |
|---|---|---|---|
167 |  | ZipRecruiter | Santa Monica, CA |
168 | | Activision Blizzard | Santa Monica, CA |
169 | | Amdocs | Saint Louis, MO |
170 | | CarGurus | Boston, MA |
171 |  | Sprinklr | New York City, NY |
172 |  | MongoDB, Inc. | York, NY |
173 |  | Skullcandy | Park City, UT |
