-19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Fred Meyer is ranked #89 in Retail Brands
Fred Meyer is ranked #89 in Retail Brands
About Fred Meyer's Brand
Fred Meyer, Inc., is a chain of superstores founded in 1922 in Portland, Oregon. Fred Meyer’s brand is ranked #532 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Fred Meyer. When compared to other organizations within the Retail industry, Fred Meyer is ranked #89. Among its major competitors, Fred Meyer is ranked in 4th place for NPS while Walmart is 1st, and Kroger is 2nd.Their current valuation is $33.18B
Brand at a Glance
82%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Fred Meyer Ranking
- #89 in Retail
- #4 / 4 of its competitors
Fred Meyer NPS
Fred Meyer's Net Promoter Score (NPS) is a -19 with 32% Promoters, 17% Passives, and 51% Detractors. Net Promoter Score tracks whether Fred Meyer's customers would recommend using the product based on a scale of -100 to 100.
Fred Meyer Overall NPS
| 32% | Promoters |
|---|---|
| 17% | Passives |
| 51% | Detractors |
Fred Meyer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -18 | Oct 2024 | -18 |
Nov 2024 -19 | Nov 2024 | -19 |
Dec 2024 -21 | Dec 2024 | -21 |
Feb 2025 -21 | Feb 2025 | -21 |
Mar 2025 -19 | Mar 2025 | -19 |
Apr 2025 -19 | Apr 2025 | -19 |
May 2025 -19 | May 2025 | -19 |
Jun 2025 -19 | Jun 2025 | -19 |
Jul 2025 -19 | Jul 2025 | -19 |
Sep 2025 -19 | Sep 2025 | -19 |
Nov 2025 -19 | Nov 2025 | -19 |
Jan 2026 -19 | Jan 2026 | -19 |
How Other Brands Compare
Fred Meyer is ranked #4 for NPS among its competitors. Walmart and Kroger come in first and second, with Shop Your Way coming in at third. Among those competitors, it is the lowest valued company behind Walmart.
 Fred Meyer |  Walmart |  Kroger |  Shop Your Way | |
| Global Ranking | #532 | #104 | #151 | #- |
| NPS | -19 | 7 | 0 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $33.18B | $382.64B | $27.03B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fred Meyer NPS by Gender
Female customers rated Fred Meyer's NPS 9 points higher than Male customers.
Male
-34
Fred Meyer's NPS was rated -34 by Male customers on Comparably.
23%
Promoters
20%
Passives
57%
Detractors
Female
-25
Fred Meyer's NPS was rated -25 by Female customers on Comparably.
32%
Promoters
11%
Passives
57%
Detractors
Fred Meyer NPS by Ethnicity
Fred Meyer's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Hispanic or Latino -33 | Hispanic or Latino | -33 |
African American/Black -13 | African American/Black | -13 |
Asian or Pacific Islander 13 | Asian or Pacific Islander | 13 |
Other -35 | Other | -35 |
Fred Meyer NPS by Age
Fred Meyer's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Fred Meyer NPS by Usage
Fred Meyer's NPS was rated the highest by customers who have used Fred Meyer's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 23 | 2 to 5 Years | 23 |
5 to 10 Years -54 | 5 to 10 Years | -54 |
Over 10 Years -32 | Over 10 Years | -32 |
Fred Meyer NPS vs. Competitors
Compared to its competitors, Fred Meyer's NPS is rated right above Safeway, and is preceded by Quality Food Centers.
| COMPANY | NPS Score | |
|---|---|---|
| Walmart | 7 |
| Kroger | 0 |
| Shop Your Way | 0 |
 | Quality Food Centers | N/A |
| Fred Meyer | -19 |
 | Safeway | -41 |
Fred Meyer NPS vs Companies in Retail
In the Retail industry, Fred Meyer's NPS is rated right below Chipotle.
| COMPANY | NPS Score | |
|---|---|---|
 | REI | 53 |
 | Costco | 50 |
 | Amazon | 49 |
 | Trader Joe's | 46 |
 | American Eagle Outfitters | 44 |
 | Bath & Body Works | 38 |
 | Target | 36 |
 | Chipotle | 16 |
| Fred Meyer | -19 |
Fred Meyer Customer Reviews
Out of the 22 Fred Meyer customer reviews 11 were positive and 11 were constructive. Fred Meyer customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Fred Meyer Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Fred Meyer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fred Meyer Customer Loyalty Score by Gender
Fred Meyer's Customer Loyalty score was rated 86 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fred Meyer.
Male
86%
Yes
Female
86%
Yes
Fred Meyer Customer Loyalty Score by Ethnicity
Fred Meyer's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fred Meyer.
88
out of 100
Caucasian
70
out of 100
Hispanic or Latino
89
out of 100
African American/Black
87
out of 100
Asian or Pacific Islander
91
out of 100
Other
Fred Meyer Customer Loyalty Score by Age
Fred Meyer's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fred Meyer.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 78% | 26-30 | 78% |
31-35 100% | 31-35 | 100% |
36-40 92% | 36-40 | 92% |
41-45 86% | 41-45 | 86% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
56-60 82% | 56-60 | 82% |
61-65 93% | 61-65 | 93% |
66+ 90% | 66+ | 90% |
Fred Meyer Customer Loyalty Score by Usage
Fred Meyer's Customer Loyalty score was rated the highest by customers who have used Fred Meyer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fred Meyer Customer Loyalty Score by Industry
Fred Meyer's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Fred Meyer Customer Loyalty vs. Competitors
Compared to its competitors, Fred Meyer's Customer Loyalty score is rated right above Safeway.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fred Meyer | 82% |
| Safeway | 80% |
| Kroger | 79% |
| Walmart | 76% |
| Shop Your Way | N/A |
| Quality Food Centers | N/A |
Unlock Fred Meyer Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fred Meyer Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Retail Brands
In the Retail industry, Fred Meyer's Customer Loyalty score is rated right above Target, and is preceded by Trader Joe's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| REI | 87% |
| American Eagle Outfitters | 87% |
| Bath & Body Works | 87% |
| Trader Joe's | 86% |
| Fred Meyer | 82% |
| Target | 82% |
| Chipotle | 76% |
Unlock Fred Meyer Customer Loyalty vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Fred Meyer Customer Loyalty vs. Companies in Retail data and gain insights into your customers today.
Fred Meyer Product Quality
3.1/5
Fred Meyer has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Fred Meyer's overall Product Quality score rated by its users and customers.
Fred Meyer Product Information
Fred Meyer’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Fred Meyer's product the highest. Reviewers from the Arts and Entertainment industry rated Fred Meyer the lowest at 2.5.
- Website
- https://www.fredmeyer.com/
- Company Size
- 10,000+ Employees
Industry
Food and Beverages
Quick Insights into Fred Meyer Product Quality
Fred Meyer's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Fred Meyer's Product Quality.
Ranked Fred Meyer Product Quality the Highest
Ranked Fred Meyer Product Quality the Lowest
Fred Meyer Product Quality Score by Gender
Female customers rated Fred Meyer's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fred Meyer.
Male
2.8/5
Female
2.9/5
Fred Meyer Product Quality Score by Ethnicity
Fred Meyer's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fred Meyer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2.6 | Other | 2.6 |
Fred Meyer Product Quality Score by Age
Fred Meyer's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fred Meyer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.3 | 36-40 | 2.3 |
41-45 3.4 | 41-45 | 3.4 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.8 | 61-65 | 2.8 |
66+ 3 | 66+ | 3 |
Fred Meyer Product Quality Score by Usage
Fred Meyer's Product Quality score was rated the highest by customers who have used Fred Meyer's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fred Meyer Product Quality Score by Industry
Fred Meyer's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Fred Meyer Product Quality vs. Competitors
Compared to its competitors, Fred Meyer's Product Quality score is rated right above Safeway, and is preceded by Kroger.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shop Your Way | 4/5 |
| Walmart | 3.5/5 |
| Kroger | 3.4/5 |
| Fred Meyer | 3.1/5 |
| Safeway | 2.5/5 |
| Quality Food Centers | N/A |
Unlock Fred Meyer Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fred Meyer Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Retail Brands
In the Retail industry, Fred Meyer's Product Quality score is rated right below Chipotle.
| COMPANY | Product Quality Score | |
|---|---|---|
| REI | 4.3/5 |
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Target | 4.1/5 |
| Chipotle | 3.8/5 |
| Fred Meyer | 3.1/5 |
Unlock Fred Meyer Product Quality vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Fred Meyer Product Quality vs. Companies in Retail data and gain insights into your customers today.
Fred Meyer Pricing
Fred Meyer ROI & Value For Money
2.9/5
Fred Meyer has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Fred Meyer's overall ROI score rated by its users and customers.
Fred Meyer Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Fred Meyer.
Quick Insights into Fred Meyer ROI
Fred Meyer's ROI score was rated highest by customers who have used Fred Meyer's products/services for 1 to 2 Years, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Fred Meyer's ROI score.
Ranked Fred Meyer ROI the Highest
Ranked Fred Meyer ROI the Lowest
Fred Meyer ROI Score by Gender
Female customers rated Fred Meyer's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fred Meyer.
Male
2.7/5
Female
2.8/5
Fred Meyer ROI Score by Ethnicity
Fred Meyer's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fred Meyer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.4 | Other | 2.4 |
Fred Meyer ROI Score by Age
Fred Meyer's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fred Meyer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.4 | 36-40 | 2.4 |
41-45 2.7 | 41-45 | 2.7 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.2 | 56-60 | 2.2 |
61-65 3 | 61-65 | 3 |
66+ 2.9 | 66+ | 2.9 |
Fred Meyer ROI Score by Usage
Fred Meyer's ROI score was rated the highest by customers who have used Fred Meyer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fred Meyer ROI Score by Industry
Fred Meyer's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Fred Meyer Pricing vs. Competitors
Compared to its competitors, Fred Meyer's ROI score is rated right above Safeway, and is preceded by Kroger.
| COMPANY | Pricing Score | |
|---|---|---|
| Walmart | 3.5/5 |
| Shop Your Way | 3.5/5 |
| Kroger | 3.2/5 |
| Fred Meyer | 2.9/5 |
| Safeway | 2.3/5 |
| Quality Food Centers | N/A |
Unlock Fred Meyer ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fred Meyer ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Retail Brands
In the Retail industry, Fred Meyer's ROI score is rated right below Chipotle.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Trader Joe's | 4/5 |
| Target | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Chipotle | 3.5/5 |
| Fred Meyer | 2.9/5 |
Unlock Fred Meyer ROI vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Fred Meyer ROI vs. Companies in Retail data and gain insights into your customers today.
Fred Meyer Customer Satisfaction (CSAT)
Fred Meyer Customer Satisfaction (CSAT) Score
47 / 100
Fred Meyer has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
20%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
13%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fred Meyer Customer Satisfaction
Fred Meyer's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Fred Meyer's Customer Satisfaction.
Ranked Fred Meyer Customer Satisfaction the Highest
Ranked Fred Meyer Customer Satisfaction the Lowest
Fred Meyer Customer Satisfaction Score by Gender
Female customers rated Fred Meyer's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fred Meyer.
36 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 8% | |
Very Dissatisfied | 47% |
44 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 16% | |
Very Dissatisfied | 26% |
Fred Meyer Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fred Meyer's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fred Meyer.
37 / 100
Very Satisfied
20%
Satisfied
17%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
16%
Very Dissatisfied
35%
CSAT according to Hispanic or Latino
Fred Meyer's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fred Meyer.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to African American/Black
Fred Meyer's Customer Satisfaction (CSAT) score was rated 37% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fred Meyer.
37 / 100
Very Satisfied
25%
Satisfied
12%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Fred Meyer's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fred Meyer.
83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
Fred Meyer's Customer Satisfaction (CSAT) score was rated 35% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fred Meyer.
35 / 100
Very Satisfied
20%
Satisfied
15%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
15%
Very Dissatisfied
40%
Fred Meyer Customer Satisfaction Score by Age
Fred Meyer's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fred Meyer.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 26-30 | 60% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 36-40 | 30% | |||||||||||||||
| 41-45 | 45% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 27% | |||||||||||||||
| 66+ | 40% |
Fred Meyer Customer Satisfaction Score by Usage
Fred Meyer's Customer Satisfaction score was rated the highest by customers who have used Fred Meyer's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fred Meyer Customer Satisfaction Score by Industry
Fred Meyer's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Fred Meyer Customer Satisfaction Score by Industry",
"text": "Fred Meyer's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 54,
"stars": 0,
"csatScore": 54,
"text": "Fred Meyer's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 54
},
{
"label": "Accounting",
"groupId": 495,
"score": 49,
"stars": 0,
"csatScore": 49,
"text": "Fred Meyer's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 49
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Fred Meyer's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Fred Meyer's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Fred Meyer's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Fred Meyer's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Fred Meyer's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Fred Meyer's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 38,
"stars": 0,
"csatScore": 38,
"text": "Fred Meyer's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 38
},
{
"label": "Hospitality",
"groupId": 523,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Fred Meyer's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Fred Meyer's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Fred Meyer's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
}
]
}Fred Meyer Customer Satisfaction vs. Competitors
Compared to its competitors, Fred Meyer's Customer Satisfaction score is rated right above Safeway, and is preceded by Kroger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shop Your Way | 100% |
| Walmart | 66% |
| Kroger | 59% |
| Fred Meyer | 47% |
| Safeway | 33% |
| Quality Food Centers | 0% |
Unlock Fred Meyer Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fred Meyer Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Retail Brands
In the Retail industry, Fred Meyer's Customer Satisfaction score is rated right below Chipotle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| REI | 85% |
| Costco | 84% |
| Amazon | 84% |
| American Eagle Outfitters | 82% |
| Bath & Body Works | 81% |
| Target | 79% |
| Trader Joe's | 79% |
| Chipotle | 62% |
| Fred Meyer | 47% |
Unlock Fred Meyer Customer Satisfaction vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Fred Meyer Customer Satisfaction vs. Companies in Retail data and gain insights into your customers today.
Fred Meyer Customer Service
3/5
Fred Meyer has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fred Meyer's overall Customer Service score rated by its users and customers.
About Fred Meyer's Customer Service
Address
3800 SE 22nd Ave, Portland, OR
Website
https://www.fredmeyer.com/
Phone Number
1(866)221-4141
Quick Insights into Fred Meyer Customer Service
Fred Meyer's Customer Service score was rated highest by customers who have used Fred Meyer's products/services for 1 to 2 Years, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Fred Meyer's Customer Service score.
Ranked Fred Meyer Customer Service the Highest
Ranked Fred Meyer Customer Service the Lowest
Fred Meyer Customer Service Score by Gender
Female customers rated Fred Meyer's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fred Meyer.
Male
2.6/5
Female
2.8/5
Fred Meyer Customer Service Score by Ethnicity
Fred Meyer's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fred Meyer.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 2.7 | Other | 2.7 |
Fred Meyer Customer Service Score by Age
Fred Meyer's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fred Meyer.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3 | 26-30 | 3 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2.8 | 41-45 | 2.8 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.3 | 51-55 | 2.3 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.7 | 66+ | 2.7 |
Fred Meyer Customer Service Score by Usage
Fred Meyer's Customer Service score was rated the highest by customers who have used Fred Meyer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fred Meyer Customer Service Score by Industry
Fred Meyer's Customer Service score was rated the highest by Retail industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Fred Meyer Customer Service vs. Competitors
Compared to its competitors, Fred Meyer's Customer Service score is rated right above Shop Your Way, and is preceded by Kroger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Walmart | 3.3/5 |
| Kroger | 3.2/5 |
| Fred Meyer | 3/5 |
| Shop Your Way | 2.5/5 |
| Safeway | 2.3/5 |
| Quality Food Centers | N/A |
Unlock Fred Meyer Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fred Meyer Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Retail Brands
In the Retail industry, Fred Meyer's Customer Service score is rated right below Chipotle.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4/5 |
| Target | 4/5 |
| Bath & Body Works | 4/5 |
| Chipotle | 3.6/5 |
| Fred Meyer | 3/5 |
Unlock Fred Meyer Customer Service vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Fred Meyer Customer Service vs. Companies in Retail data and gain insights into your customers today.
Fred Meyer as an Employer
2.8/5
Fred Meyer has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Fred Meyer scored a -19 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Fred Meyer would recommend the brand to a friend. ENPS measures how likely Fred Meyer employees would recommend working at Fred Meyer to a friend.
Net Promoter Score
-19
NPS Score
| 32% | Promoters |
|---|---|
| 17% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
Global Ranking Snapshot
Fred Meyer is ranked #532 in the Global Top 100 Brands. It ranks just behind CarGurus and just ahead of Levy Restaurants.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
530 |  | Reebok |  | Matt O'Toole | Retail |
531 |  | CarGurus |  | Jason Trevisan | Tech |
532 | | Fred Meyer | | Joe Grieshaber | Retail |
533 |  | Levy Restaurants |  | Andrew Lansing | Food and Beverages |
534 |  | Sprinklr |  | Ragy Thomas | Tech |
535 |  | BASF |  | Michael Heinz | Energy and Manufacturing |
536 |  | Vector Marketing |  | Albert DiLeonardo | Consumer Goods |
Retail Ranking Snapshot
Fred Meyer is ranked #89 in the Retail Industry. It ranks just behind Reebok and just ahead of See's Candies.
| RANK | COMPANY | Location | |
|---|---|---|---|
87 |  | Smart & Final | |
88 | | Reebok | Canton, MA |
89 | | Fred Meyer | Portland, OR |
90 |  | See's Candies | San Francisco, CA |
91 |  | Neiman Marcus | Dallas, TX |
92 |  | HelloFresh | New York City, NY |
93 |  | Carter's | Chauncey, GA |
