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Reebok is

Ranked

#88

Retail Brands

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Reebok

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Reebok

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Reebok is ranked #88 in Retail Brands

About Reebok's Brand

"Reebok is a producer of athletic shoes, apparel and accessories." Reebok’s brand is ranked #530 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Reebok. When compared to other organizations within the Retail industry, Reebok is ranked #88. Among its major competitors, Reebok is ranked in 4th place for NPS while Nike is 1st, and adidas is 2nd.

Brand at a Glance

78%

Customer Loyalty

4/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Reebok Ranking

^#88 in Retail
^#4 / 4 of its competitors

Reebok NPS

Reebok's Net Promoter Score (NPS) is a 33 with 56% Promoters, 21% Passives, and 23% Detractors. Net Promoter Score tracks whether Reebok's customers would recommend using the product based on a scale of -100 to 100.

Reebok Overall NPS

NPS

56%	Promoters
21%	Passives
23%	Detractors

Reebok NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 34	Feb 2025	34
Mar 2025 34	Mar 2025	34
Apr 2025 34	Apr 2025	34
May 2025 33	May 2025	33
Jun 2025 33	Jun 2025	33
Jul 2025 33	Jul 2025	33
Aug 2025 33	Aug 2025	33
Sep 2025 33	Sep 2025	33
Oct 2025 33	Oct 2025	33
Nov 2025 33	Nov 2025	33
Dec 2025 33	Dec 2025	33
Jan 2026 33	Jan 2026	33

How Other Brands Compare

Reebok is ranked #4 for NPS among its competitors. Nike and adidas come in first and second, with PUMA coming in at third.

	Reebok	Nike	adidas	PUMA
Global Ranking	#530	#6	#58	#63
NPS	33	48	41	36
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$222.95B	$5.62B	$15.21B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Reebok NPS by Gender

Male customers rated Reebok's NPS 6 points higher than Female customers.

Male

Reebok's NPS was rated 40 by Male customers on Comparably.

59%

Promoters

22%

Passives

19%

Detractors

Female

Reebok's NPS was rated 34 by Female customers on Comparably.

59%

Promoters

16%

Passives

25%

Detractors

Reebok NPS by Ethnicity

Reebok's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 28	Caucasian	28
Hispanic or Latino 37	Hispanic or Latino	37
African American/Black 37	African American/Black	37
Asian or Pacific Islander 65	Asian or Pacific Islander	65
Other 39	Other	39

Reebok NPS by Age

Reebok's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

58%

23%

19%

26-30

57%

12%

31%

31-35

64%

15%

21%

36-40

78%

11%

41-45

79%

14%

46-50

14%

43%

51-55

75%

25%

56-60

60%

20%

61-65

33%

50%

17%

66+

33%

34%

33%

Reebok NPS by Usage

Reebok's NPS was rated the highest by customers who have used Reebok's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 19	Less than 1 Year	19
1 to 2 Years 49	1 to 2 Years	49
2 to 5 Years 28	2 to 5 Years	28
5 to 10 Years 38	5 to 10 Years	38
Over 10 Years 45	Over 10 Years	45

Reebok NPS vs. Competitors

Compared to its competitors, Reebok's NPS is rated right above Under Armour, and is preceded by PUMA.

COMPANY		NPS Score
	Nike	48
	adidas	41
	PUMA	36
	Reebok	33
	Under Armour	32
	Saucony	28
	Fila	10
	Hanesbrands	9

Reebok NPS vs Companies in Retail

In the Retail industry, Reebok's NPS is rated right above Chipotle, and is preceded by Target.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Reebok	33
	Chipotle	16

Reebok Customer Reviews

Out of the 30 Reebok customer reviews 24 were positive and 6 were constructive. Reebok customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Reebok Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Reebok users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

Reebok Customer Loyalty Score by Gender

Female customers rated Reebok's Customer Loyalty score 1% higher than Male customers.

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Male

83%

Yes

Female

84%

Yes

Reebok Customer Loyalty Score by Ethnicity

Reebok's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Reebok Customer Loyalty Score by Age

Reebok's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 83%	18-25	83%
26-30 69%	26-30	69%
31-35 100%	31-35	100%
36-40 95%	36-40	95%
41-45 94%	41-45	94%
46-50 61%	46-50	61%
51-55 100%	51-55	100%
56-60 64%	56-60	64%
61-65 70%	61-65	70%
66+ 70%	66+	70%

Reebok Customer Loyalty Score by Usage

Reebok's Customer Loyalty score was rated the highest by customers who have used Reebok's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	66%
1 to 2 Years	75%
2 to 5 Years	82%
5 to 10 Years	85%
Over 10 Years	90%

Reebok Customer Loyalty Score by Industry

Reebok's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Education industry customers.

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Tech	62%
Accounting	90%
Aerospace and Aviation	100%
Fashion and Beauty	100%
Architecture and Planning	78%
Arts and Entertainment	100%
Banking and Financial Services	78%
Business and Consumer Services	78%
Computer Hardware	100%
Construction	70%
Education	60%
Healthcare, Hospitals and Medicine	70%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	67%
Retail	100%
Sporting Goods	100%

Reebok Customer Loyalty vs. Competitors

Compared to its competitors, Reebok's Customer Loyalty score is rated right above Under Armour, and is preceded by Saucony.

COMPANY		Customer Loyalty Score
	adidas	85%
	Nike	83%
	PUMA	82%
	Hanesbrands	80%
	Saucony	79%
	Reebok	78%
	Under Armour	78%
	Fila	74%

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Customer Loyalty for Other Retail Brands

In the Retail industry, Reebok's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Reebok	78%
	Chipotle	76%

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Reebok Product Quality

4/5

Reebok has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Reebok Product Information

Reebok’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Reebok's product the highest. Reviewers from the Accounting industry rated Reebok the lowest at 4.5.

Website: www.reebok.com

Company Size: 5,001-10,000 Employees

Industry

Retail

Quick Insights into Reebok Product Quality

Reebok's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers ages 66+.

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Ranked Reebok Product Quality the Highest

Manufacturing and Machinery	5
36-40	4.6
Asian or Pacific Islander	4.6

Ranked Reebok Product Quality the Lowest

Less than 1 Year	3.6
Healthcare, Hospitals and Medicine	3.1
66+	2.6

Reebok Product Quality Score by Gender

Reebok's Product Quality score was rated 4.2 by both Female and Male customers on Comparably.

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Male

4.2/5

Female

4.2/5

Reebok Product Quality Score by Ethnicity

Reebok's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6
Other 4.3	Other	4.3

Reebok Product Quality Score by Age

Reebok's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 4.3	26-30	4.3
31-35 4	31-35	4
36-40 4.6	36-40	4.6
41-45 4.4	41-45	4.4
46-50 2.9	46-50	2.9
51-55 3.6	51-55	3.6
56-60 4.6	56-60	4.6
61-65 3.6	61-65	3.6
66+ 2.6	66+	2.6

Reebok Product Quality Score by Usage

Reebok's Product Quality score was rated the highest by customers who have used Reebok's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.4
2 to 5 Years	4.2
5 to 10 Years	4.3
Over 10 Years	4.1

Reebok Product Quality Score by Industry

Reebok's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.9
Accounting	4.5
Aerospace and Aviation	4.7
Fashion and Beauty	4.4
Architecture and Planning	3.2
Arts and Entertainment	4.1
Banking and Financial Services	4.7
Business and Consumer Services	4
Computer Hardware	4.6
Construction	4.6
Education	4.5
Healthcare, Hospitals and Medicine	3.1
Manufacturing and Machinery	5
Marketing, Advertising and Research	4
Retail	5
Sporting Goods	4.6

Reebok Product Quality vs. Competitors

Compared to its competitors, Reebok's Product Quality score is rated right above Fila, and is preceded by Under Armour.

COMPANY		Product Quality Score
	Nike	4.3/5
	adidas	4.3/5
	Saucony	4.3/5
	PUMA	4.2/5
	Under Armour	4.1/5
	Reebok	4/5
	Fila	4/5
	Hanesbrands	3.7/5

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Product Quality for Other Retail Brands

In the Retail industry, Reebok's Product Quality score is rated right above Chipotle, and is preceded by Target.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Reebok	4/5
	Chipotle	3.8/5

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Reebok Pricing

Reebok ROI & Value For Money

3.9/5

Reebok has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Reebok Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Reebok.

Quick Insights into Reebok ROI

Reebok's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 66+.

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Ranked Reebok ROI the Highest

Aerospace and Aviation	4.8
56-60	4.6
Asian or Pacific Islander	4.3

Ranked Reebok ROI the Lowest

Female	3.7
Healthcare, Hospitals and Medicine	3.1
66+	2.8

Reebok ROI Score by Gender

Male customers rated Reebok's ROI score 0.4 stars higher than Female customers.

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Male

4.1/5

Female

3.7/5

Reebok ROI Score by Ethnicity

Reebok's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 3.8	Other	3.8

Reebok ROI Score by Age

Reebok's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4	18-25	4
26-30 3.9	26-30	3.9
31-35 3.7	31-35	3.7
36-40 4.3	36-40	4.3
41-45 4.3	41-45	4.3
46-50 2.9	46-50	2.9
51-55 3.7	51-55	3.7
56-60 4.6	56-60	4.6
61-65 3.4	61-65	3.4
66+ 2.8	66+	2.8

Reebok ROI Score by Usage

Reebok's ROI score was rated the highest by customers who have used Reebok's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
1 to 2 Years	4
2 to 5 Years	3.8
5 to 10 Years	4
Over 10 Years	4

Reebok ROI Score by Industry

Reebok's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.7
Accounting	4.1
Aerospace and Aviation	4.8
Fashion and Beauty	4.6
Architecture and Planning	3.1
Arts and Entertainment	3.6
Banking and Financial Services	4.7
Business and Consumer Services	4.3
Computer Hardware	4.1
Construction	4.3
Education	4.1
Healthcare, Hospitals and Medicine	3.1
Manufacturing and Machinery	4.1
Marketing, Advertising and Research	3.6
Retail	4.3
Sporting Goods	4.3

Reebok Pricing vs. Competitors

Compared to its competitors, Reebok's ROI score is rated right above Under Armour, and is preceded by Nike.

COMPANY		Pricing Score
	PUMA	4.1/5
	Saucony	4.1/5
	adidas	4/5
	Nike	3.9/5
	Reebok	3.9/5
	Under Armour	3.9/5
	Fila	3.7/5
	Hanesbrands	3.7/5

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ROI for Other Retail Brands

In the Retail industry, Reebok's ROI score is rated right above Target, and is preceded by Trader Joe's.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Reebok	3.9/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5

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Reebok Customer Satisfaction (CSAT)

Reebok Customer Satisfaction (CSAT) Score

79 / 100

Reebok has an overall Customer Satisfaction score of 79 rated by its users and customers.

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Very Satisfied	45%
Satisfied	34%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	2%
Very Dissatisfied	9%

Very Satisfied

45%

Satisfied

34%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Reebok Customer Satisfaction

Reebok's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 56-60.

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Ranked Reebok Customer Satisfaction the Highest

Accounting	100%
Asian or Pacific Islander	100%
1 to 2 Years	95%

Ranked Reebok Customer Satisfaction the Lowest

Less than 1 Year	64%
Healthcare, Hospitals and Medicine	50%
56-60	25%

Reebok Customer Satisfaction Score by Gender

Female customers rated Reebok's Customer Satisfaction score 3 points higher than Male customers.

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82 / 100

Male

	Very Satisfied	48%
	Satisfied	34%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	1%
	Very Dissatisfied	9%

85 / 100

Female

	Very Satisfied	58%
	Satisfied	27%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	4%
	Very Dissatisfied	9%

Reebok Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Reebok's Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.

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71 / 100

Very Satisfied	46%
Satisfied	25%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	0%
Very Dissatisfied	22%

Very Satisfied

46%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

22%

CSAT according to Hispanic or Latino

Reebok's Customer Satisfaction (CSAT) score was rated 90% according to Hispanic or Latino users and customers.

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90 / 100

Very Satisfied	57%
Satisfied	33%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	0%
Very Dissatisfied	5%

Very Satisfied

57%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Reebok's Customer Satisfaction (CSAT) score was rated 81% according to African American/Black users and customers.

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81 / 100

Very Satisfied	62%
Satisfied	19%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	14%
Very Dissatisfied	0%

Very Satisfied

62%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Reebok's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Reebok's Customer Satisfaction (CSAT) score was rated 85% according to Other users and customers.

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85 / 100

Very Satisfied	52%
Satisfied	33%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	5%

Very Satisfied

52%

Satisfied

33%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

Reebok Customer Satisfaction Score by Age

Reebok's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

89%

26-30

92%

31-35

83%

36-40

88%

41-45

91%

46-50

60%

51-55

75%

56-60

25%

61-65

84%

66+

34%

Reebok Customer Satisfaction Score by Usage

Reebok's Customer Satisfaction score was rated the highest by customers who have used Reebok's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	64
1 to 2 Years	95
2 to 5 Years	86
5 to 10 Years	84
Over 10 Years	80

Reebok Customer Satisfaction Score by Industry

Reebok's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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{
	"title": "Reebok Customer Satisfaction Score by Industry",
	"text": "Reebok's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 69,
			"stars": 0,
			"csatScore": 69,
			"text": "Reebok's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 69
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Reebok's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Reebok's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Reebok's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Reebok's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Reebok's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Reebok's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
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		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Reebok's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 89,
			"stars": 0,
			"csatScore": 89,
			"text": "Reebok's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 89
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Reebok's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
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		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 88,
			"stars": 0,
			"csatScore": 88,
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			"scoreClassName": "",
			"scoreLabel": 88
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Reebok's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
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		},
		{
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			"groupId": 562,
			"score": 100,
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			"csatScore": 100,
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			"scoreClassName": "max",
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	]
}

Tech	69
Accounting	100
Aerospace and Aviation	100
Fashion and Beauty	100
Architecture and Planning	60
Arts and Entertainment	50
Banking and Financial Services	100
Business and Consumer Services	100
Education	89
Healthcare, Hospitals and Medicine	50
Marketing, Advertising and Research	88
Retail	100
Sporting Goods	100

Reebok Customer Satisfaction vs. Competitors

Compared to its competitors, Reebok's Customer Satisfaction score is rated right above Under Armour, and is preceded by Nike.

COMPANY		Customer Satisfaction (CSAT) Score
	PUMA	88%
	adidas	87%
	Nike	86%
	Reebok	79%
	Under Armour	79%
	Fila	76%
	Saucony	71%
	Hanesbrands	63%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Reebok's Customer Satisfaction score is rated right above Target, and is preceded by Bath & Body Works.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Reebok	79%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%

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Reebok Customer Service

3.9/5

Reebok has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Reebok's Customer Service

Address

Canton, MA

Website

www.reebok.com

Quick Insights into Reebok Customer Service

Reebok's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Reebok Customer Service the Highest

Banking and Financial Services	4.7
Asian or Pacific Islander	4.4
36-40	4.3

Ranked Reebok Customer Service the Lowest

Caucasian	3.6
46-50	2.8
Healthcare, Hospitals and Medicine	2.7

Reebok Customer Service Score by Gender

Male customers rated Reebok's Customer Service score 0.1 stars higher than Female customers.

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Male

4/5

Female

3.9/5

Reebok Customer Service Score by Ethnicity

Reebok's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 4	Other	4

Reebok Customer Service Score by Age

Reebok's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 4.1	26-30	4.1
31-35 3.6	31-35	3.6
36-40 4.3	36-40	4.3
41-45 4.2	41-45	4.2
46-50 2.8	46-50	2.8
51-55 3.9	51-55	3.9
56-60 3.7	56-60	3.7
61-65 3.5	61-65	3.5
66+ 3	66+	3

Reebok Customer Service Score by Usage

Reebok's Customer Service score was rated the highest by customers who have used Reebok's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.1
2 to 5 Years	3.8
5 to 10 Years	3.7
Over 10 Years	4

Reebok Customer Service Score by Industry

Reebok's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.5
Accounting	4.3
Aerospace and Aviation	4.5
Fashion and Beauty	4.4
Architecture and Planning	3.3
Arts and Entertainment	3.4
Banking and Financial Services	4.7
Business and Consumer Services	4.5
Computer Hardware	4.1
Construction	4.3
Education	4.1
Healthcare, Hospitals and Medicine	2.7
Manufacturing and Machinery	4.3
Marketing, Advertising and Research	3.7
Retail	4.6
Sporting Goods	4.3

Reebok Customer Service vs. Competitors

Compared to its competitors, Reebok's Customer Service score is rated right above Fila, and is preceded by Under Armour.

COMPANY		Customer Service Score
	PUMA	4.2/5
	Saucony	4.1/5
	Nike	4.1/5
	adidas	4.1/5
	Under Armour	4/5
	Reebok	3.9/5
	Fila	3.7/5
	Hanesbrands	3.6/5

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Customer Service for Other Retail Brands

In the Retail industry, Reebok's Customer Service score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Reebok	3.9/5
	Chipotle	3.6/5

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Reebok as an Employer

4.1/5

Reebok has a 4.1/5 stars for its overall company culture rated by their employees

top

25%

CEO of Reebok

Matt O'Toole

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Reebok scored a 33 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Reebok would recommend the brand to a friend. ENPS measures how likely Reebok employees would recommend working at Reebok to a friend.

Net Promoter Score

NPS Score

56%	Promoters
21%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
26%	Passive
31%	Detractors

Global Ranking Snapshot

Reebok is ranked #530 in the Global Top 100 Brands. It ranks just behind Amdocs and just ahead of CarGurus.

RANK			INDUSTRY
528	Bloomin' Brands	David Deno	Food and Beverages
529	Amdocs	Shuky Sheffer	Tech
530	Reebok	Matt O'Toole	Retail
531	CarGurus	Jason Trevisan	Tech
532	Fred Meyer	Joe Grieshaber	Retail
533	Levy Restaurants	Andrew Lansing	Food and Beverages
534	Sprinklr	Ragy Thomas	Tech

Retail Ranking Snapshot

Reebok is ranked #88 in the Retail Industry. It ranks just behind Smart & Final and just ahead of Fred Meyer.

RANK		Location
86	W.W. Grainger	Lake Forest, IL
87	Smart & Final
88	Reebok	Canton, MA
89	Fred Meyer	Portland, OR
90	See's Candies	San Francisco, CA
91	Neiman Marcus	Dallas, TX
92	HelloFresh	New York City, NY