28
NPS
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Saucony
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About Saucony's Brand
Saucony's first factory was founded in 1898 at Kutztow Among its major competitors, Saucony is ranked in 4th place for NPS while Brooks Running is 1st, and PUMA is 2nd.
Brand at a Glance
79%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Saucony Ranking
- #4 / 4 of its competitors
Saucony NPS
Saucony's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Saucony's customers would recommend using the product based on a scale of -100 to 100.
Saucony Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Saucony NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 46 | Aug 2023 | 46 |
Sep 2023 43 | Sep 2023 | 43 |
Dec 2023 46 | Dec 2023 | 46 |
Jan 2024 52 | Jan 2024 | 52 |
Feb 2024 42 | Feb 2024 | 42 |
Mar 2024 37 | Mar 2024 | 37 |
May 2024 32 | May 2024 | 32 |
Jul 2024 21 | Jul 2024 | 21 |
Nov 2024 24 | Nov 2024 | 24 |
Mar 2025 26 | Mar 2025 | 26 |
Apr 2025 25 | Apr 2025 | 25 |
May 2025 29 | May 2025 | 29 |
How Other Brands Compare
Saucony is ranked #4 for NPS among its competitors. Brooks Running and PUMA come in first and second, with Reebok coming in at third.
Saucony |  PUMA |  Brooks Running |  Reebok | |
| Global Ranking | #- | #63 | #262 | #530 |
| NPS | 28 | 36 | 53 | 33 |
| Valuation Updated every 24 hours for public companies | - | $15.21B | $6.73B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saucony NPS by Gender
Saucony's NPS was rated 80 by Male customers on Comparably.
Male
80
Saucony's NPS was rated 80 by Male customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Female
N/A
Saucony's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Saucony NPS by Ethnicity
Saucony's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 100 | Other | 100 |
Saucony NPS by Age
Saucony's NPS was rated 67 points by customers ages 18-25 on Comparably.
Saucony NPS by Usage
Saucony's NPS was rated the highest by customers who have used Saucony's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 75 | 1 to 2 Years | 75 |
Over 10 Years 50 | Over 10 Years | 50 |
Saucony NPS vs. Competitors
Compared to its competitors, Saucony's NPS is rated right above Fila, and is preceded by Reebok.
| COMPANY | NPS Score | |
|---|---|---|
| Brooks Running | 53 |
| PUMA | 36 |
| Reebok | 33 |
| Saucony | 28 |
 | Fila | 10 |
 | Brooks Sports | N/A |
Saucony Customer Reviews
Out of the 3 Saucony customer reviews 3 were positive and 0 were constructive. Saucony customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Saucony Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Saucony users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Saucony Customer Loyalty Score by Gender
Saucony's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Saucony Customer Loyalty Score by Ethnicity
Saucony's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
70
out of 100
Other
Saucony Customer Loyalty Score by Age
Saucony's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Saucony Customer Loyalty Score by Usage
Saucony's Customer Loyalty score was rated 78% by customers who have used Saucony's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Saucony Customer Loyalty vs. Competitors
Compared to its competitors, Saucony's Customer Loyalty score is rated right above Reebok, and is preceded by PUMA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Brooks Running | 87% |
| PUMA | 82% |
| Saucony | 79% |
| Reebok | 78% |
| Fila | 74% |
| Brooks Sports | N/A |
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Saucony Product Quality
4.3/5
Saucony has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Saucony Product Information
Saucony’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.saucony.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Quick Insights into Saucony Product Quality
Saucony's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Saucony's products/services for Over 10 Years.
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Ranked Saucony Product Quality the Highest
Ranked Saucony Product Quality the Lowest
Saucony Product Quality Score by Gender
Saucony's Product Quality score was rated 4.9 by Male customers on Comparably.
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Male
4.9/5
Female
N/A
Saucony Product Quality Score by Ethnicity
Saucony's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Saucony.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 5 | Other | 5 |
Saucony Product Quality Score by Age
Saucony's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Saucony Product Quality Score by Usage
Saucony's Product Quality score was rated the highest by customers who have used Saucony's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Saucony Product Quality vs. Competitors
Compared to its competitors, Saucony's Product Quality score is rated right above PUMA, and is preceded by Brooks Running.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brooks Running | 4.5/5 |
| Saucony | 4.3/5 |
| PUMA | 4.2/5 |
| Reebok | 4/5 |
| Fila | 4/5 |
| Brooks Sports | N/A |
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Saucony Pricing
Saucony ROI & Value For Money
4.1/5
Saucony has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Saucony ROI
Saucony's ROI score was rated highest by customers who have used Saucony's products/services for 1 to 2 Years, and rated lowest by customers who have used Saucony's products/services for Over 10 Years.
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Ranked Saucony ROI the Highest
Ranked Saucony ROI the Lowest
Saucony ROI Score by Gender
Saucony's ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Saucony.
Male
4.4/5
Female
N/A
Saucony ROI Score by Ethnicity
Saucony's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Saucony.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.1 | Other | 4.1 |
Saucony ROI Score by Age
Saucony's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Saucony.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Saucony ROI Score by Usage
Saucony's ROI score was rated the highest by customers who have used Saucony's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Saucony Pricing vs. Competitors
Compared to its competitors, Saucony's ROI score is rated right above Reebok, and is preceded by PUMA.
| COMPANY | Pricing Score | |
|---|---|---|
| Brooks Running | 4.2/5 |
| PUMA | 4.1/5 |
| Saucony | 4.1/5 |
| Reebok | 3.9/5 |
| Fila | 3.7/5 |
| Brooks Sports | N/A |
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Saucony Customer Satisfaction (CSAT)
Saucony Customer Satisfaction (CSAT) Score
71 / 100
Saucony has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
19%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Saucony Customer Satisfaction
Saucony's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked Saucony Customer Satisfaction the Highest
Ranked Saucony Customer Satisfaction the Lowest
Saucony Customer Satisfaction Score by Gender
Saucony's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 70% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Saucony Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Saucony's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Saucony's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Saucony's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Saucony.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Saucony Customer Satisfaction Score by Age
Saucony's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
Saucony Customer Satisfaction Score by Usage
Saucony's Customer Satisfaction score was rated 75 points by customers who have used Saucony's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Saucony Customer Satisfaction vs. Competitors
Compared to its competitors, Saucony's Customer Satisfaction score is rated right above Brooks Sports, and is preceded by Fila.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Brooks Running | 89% |
| PUMA | 88% |
| Reebok | 79% |
| Fila | 76% |
| Saucony | 71% |
| Brooks Sports | 0% |
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Saucony Customer Service
4.1/5
Saucony has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Saucony's Customer Service
Address
Lexington, MA United States of America
Website
http://www.saucony.com
Phone Number
617-824-6000
Quick Insights into Saucony Customer Service
Saucony's Customer Service score was rated highest by customers who have used Saucony's products/services for 1 to 2 Years, and rated lowest by customers who have used Saucony's products/services for Over 10 Years.
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Ranked Saucony Customer Service the Highest
Ranked Saucony Customer Service the Lowest
Saucony Customer Service Score by Gender
Saucony's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Saucony Customer Service Score by Ethnicity
Saucony's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Saucony.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.1 | Other | 4.1 |
Saucony Customer Service Score by Age
Saucony's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Saucony Customer Service Score by Usage
Saucony's Customer Service score was rated the highest by customers who have used Saucony's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Saucony Customer Service vs. Competitors
Compared to its competitors, Saucony's Customer Service score is rated right above Reebok, and is preceded by PUMA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Brooks Running | 4.3/5 |
| PUMA | 4.2/5 |
| Saucony | 4.1/5 |
| Reebok | 3.9/5 |
| Fila | 3.7/5 |
| Brooks Sports | N/A |
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Saucony as an Employer
3.2/5
Saucony has a 3.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Saucony scored a 28 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Saucony would recommend the brand to a friend. ENPS measures how likely Saucony employees would recommend working at Saucony to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
