Brooks Running NPS & Customer Reviews | Comparably
Brooks Running is
Ranked
#30
in
Fashion and Beauty Brands
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Brooks Running
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Brooks Running is ranked #30 in Fashion and Beauty Brands

About Brooks Running's Brand

Brooks Running designs and manufactures high-performance running shoes, apparel, and accessories for both male and female runners. Brooks Running’s brand is ranked #262 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Brooks Running. When compared to other organizations within the Fashion and Beauty industry, Brooks Running is ranked #30. Among its major competitors, Brooks Running is ranked in 1st place for NPS while Nike is 2nd, and New Balance is 3rd.Their current valuation is $6.73B

Brand at a Glance

87%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service

Brooks Running CMO
  Brooks Running CMO

Melanie Allen

Melanie Allen serves as the SVP, Chief Marketing Officer of Brooks Running. Melanie started at Brooks Running in September of 2017. Melanie currently resides in the Greater Seattle Area.

Brooks Running Ranking

Brooks Running NPS

Brooks Running's Net Promoter Score (NPS) is a 53 with 66% Promoters, 21% Passives, and 13% Detractors. Net Promoter Score tracks whether Brooks Running's customers would recommend using the product based on a scale of -100 to 100.

Brooks Running Overall NPS

53
NPS
66%Promoters
21%Passives
13%Detractors
Brooks Running Overall NPS

Brooks Running NPS Trend

-100
-50
0
50
100
Aug 2024
55
Aug 202455
Sep 2024
56
Sep 202456
Oct 2024
53
Oct 202453
Nov 2024
54
Nov 202454
Dec 2024
55
Dec 202455
Jan 2025
54
Jan 202554
Mar 2025
53
Mar 202553
Apr 2025
53
Apr 202553
May 2025
53
May 202553
Jun 2025
53
Jun 202553
Oct 2025
53
Oct 202553
Jan 2026
54
Jan 202654

How Other Brands Compare

Brooks Running is ranked first for NPS among its competitors. Nike and New Balance come in second and third, with Fila coming in at #4. Among those competitors, it is the second most valued company behind Nike.

Brooks Running's Logo
Brooks Running
Nike's Logo
Nike
Fila's Logo
Fila
New Balance's Logo
New Balance
Global Ranking#262#6#944#993
NPS53481028
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral-Neutral
Valuation Updated every 24 hours for public companies$6.73B$222.95B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Brooks Running NPS by Gender

Female customers rated Brooks Running's NPS 19 points higher than Male customers.

Male

35

Brooks Running's NPS was rated 35 by Male customers on Comparably.

55%
Promoters
25%
Passives
20%
Detractors

Female

54

Brooks Running's NPS was rated 54 by Female customers on Comparably.

72%
Promoters
10%
Passives
18%
Detractors

Brooks Running NPS by Ethnicity

Brooks Running's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Caucasian
51
Caucasian51
African American/Black
25
African American/Black25
Asian or Pacific Islander
20
Asian or Pacific Islander20
Other
46
Other46

Brooks Running NPS by Age

Brooks Running's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
70%
Passives
24%
Detractors
6%
18-2570%24%6%
Promoters
33%
Passives
17%
Detractors
50%
26-3033%17%50%
Promoters
67%
Passives
11%
Detractors
22%
31-3567%11%22%
Promoters
64%
Passives
29%
Detractors
7%
36-4064%29%7%
Promoters
75%
Passives
25%
Detractors
0%
41-4575%25%0%
Promoters
83%
Passives
0%
Detractors
17%
46-5083%0%17%
Promoters
67%
Passives
22%
Detractors
11%
51-5567%22%11%
Promoters
83%
Passives
0%
Detractors
17%
56-6083%0%17%
Promoters
30%
Passives
10%
Detractors
60%
66+30%10%60%

Brooks Running NPS by Usage

Brooks Running's NPS was rated the highest by customers who have used Brooks Running's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
67
Less than 1 Year67
1 to 2 Years
13
1 to 2 Years13
2 to 5 Years
47
2 to 5 Years47
5 to 10 Years
65
5 to 10 Years65
Over 10 Years
37
Over 10 Years37

Brooks Running NPS vs. Competitors

Compared to its competitors, Brooks Running's NPS is rated right above Nike.

Brooks Running NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Brooks Running's NPS is rated right above Nike.

Brooks Running Customer Reviews

Out of the 18 Brooks Running customer reviews 16 were positive and 2 were constructive. Brooks Running customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Material used for uppers. Keep improving material used to support for over pronating
What do you value most about this brand?
Its Narrow shoes and comfort
What do you value most about this brand?
Brooks has the best XC shoes
What do you value most about this brand?
there quality is the best
What do you value most about this brand?
Performance of the shoes is premium

Brooks Running Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of Brooks Running users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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87
87%
13
13%
Brooks Running Customer Loyalty

Brooks Running Customer Loyalty Score by Gender

Brooks Running's Customer Loyalty score was rated 86 by both Female and Male customers on Comparably.

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Male
86%
Yes
Female
86%
Yes

Brooks Running Customer Loyalty Score by Ethnicity

Brooks Running's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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89
out of 100
Caucasian
100
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
92
out of 100
Other

Brooks Running Customer Loyalty Score by Age

Brooks Running's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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0
20%
40%
60%
80%
100%
18-25
89%
18-2589%
26-30
100%
26-30100%
31-35
90%
31-3590%
36-40
68%
36-4068%
41-45
78%
41-4578%
46-50
100%
46-50100%
51-55
90%
51-5590%
56-60
85%
56-6085%
66+
82%
66+82%

Brooks Running Customer Loyalty Score by Usage

Brooks Running's Customer Loyalty score was rated the highest by customers who have used Brooks Running's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
70%
1 to 2 Years
70%
2 to 5 Years
91%
5 to 10 Years
94%
Over 10 Years
91%

Brooks Running Customer Loyalty Score by Industry

Brooks Running's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech
73%
Accounting
87%
Fashion and Beauty
40%
Architecture and Planning
70%
Banking and Financial Services
100%
Business and Consumer Services
100%
Education
91%
Government and Public Policy
70%
Healthcare, Hospitals and Medicine
100%
Marketing, Advertising and Research
100%
Military and Defense
70%
Retail
100%

Brooks Running Customer Loyalty vs. Competitors

Compared to its competitors, Brooks Running's Customer Loyalty score is rated right above Nike.

COMPANYCustomer Loyalty Score
Brooks Running87%
Nike83%
New Balance79%
Saucony79%
Fila74%
AcsisN/A

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Nike's Logo
New Balance's Logo
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Acsis' Logo

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Brooks Running's Customer Loyalty score is rated right above American Eagle Outfitters.

COMPANYCustomer Loyalty Score
Brooks Running87%
American Eagle Outfitters87%
Vans85%
Nike83%
Uniqlo81%
CHANEL79%
Crocs79%
Glossier77%
Gucci76%

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Brooks Running's Logo
VS
American Eagle Outfitters' Logo
Vans' Logo
Nike's Logo
Uniqlo's Logo
CHANEL's Logo
Crocs' Logo
Glossier's Logo
Gucci's Logo

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Brooks Running Product Quality

4.5/5

Brooks Running has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.

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Brooks Running Product Information

Brooks Running’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Brooks Running's product the highest. Reviewers from the Fashion and Beauty industry rated Brooks Running the lowest at 4.3.

Website
http://www.brooksrunning.com
Company Size
501-1,000 Employees

Industry

Sporting Goods

Quick Insights into Brooks Running Product Quality

Brooks Running's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.

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Ranked Brooks Running Product Quality the Highest

Retail
5
18-25
4.7
Other
4.6

Ranked Brooks Running Product Quality the Lowest

Asian or Pacific Islander
4.2
66+
4
Tech
4

Brooks Running Product Quality Score by Gender

Brooks Running's Product Quality score was rated 4.4 by both Female and Male customers on Comparably.

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Male

4.4/5

Female

4.4/5

Brooks Running Product Quality Score by Ethnicity

Brooks Running's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
4.6
Other4.6

Brooks Running Product Quality Score by Age

Brooks Running's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.7
18-254.7
26-30
4.2
26-304.2
31-35
4.4
31-354.4
36-40
4.4
36-404.4
41-45
4.7
41-454.7
46-50
4.1
46-504.1
51-55
4.5
51-554.5
56-60
4.2
56-604.2
66+
4
66+4

Brooks Running Product Quality Score by Usage

Brooks Running's Product Quality score was rated the highest by customers who have used Brooks Running's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.4
1 to 2 Years
4.5
2 to 5 Years
4.4
5 to 10 Years
4.4
Over 10 Years
4.4

Brooks Running Product Quality Score by Industry

Brooks Running's Product Quality score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.

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Tech
4
Accounting
4
Fashion and Beauty
4.3
Architecture and Planning
4.1
Banking and Financial Services
4.5
Business and Consumer Services
4.8
Education
4.3
Government and Public Policy
4.3
Healthcare, Hospitals and Medicine
4.7
Marketing, Advertising and Research
4.6
Military and Defense
4.6
Retail
5

Brooks Running Product Quality vs. Competitors

Compared to its competitors, Brooks Running's Product Quality score is rated right above Nike.

COMPANYProduct Quality Score
Brooks Running4.5/5
Nike4.3/5
Saucony4.3/5
Fila4/5
New Balance3.9/5
AcsisN/A

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Brooks Running's Logo
VS
Nike's Logo
Saucony's Logo
Fila's Logo
New Balance's Logo
Acsis' Logo

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Brooks Running's Product Quality score is rated right above Uniqlo.

COMPANYProduct Quality Score
Brooks Running4.5/5
Uniqlo4.3/5
Nike4.3/5
Vans4.3/5
Glossier4.3/5
CHANEL4.2/5
American Eagle Outfitters4.2/5
Gucci4.2/5
Crocs4.1/5

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Brooks Running's Logo
VS
Uniqlo's Logo
Nike's Logo
Vans' Logo
Glossier's Logo
CHANEL's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Brooks Running Pricing

Brooks Running ROI & Value For Money

4.2/5

Brooks Running has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Brooks Running Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Tech industry think that they had the lowest ROI from Brooks Running.

Quick Insights into Brooks Running ROI

Brooks Running's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.

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Ranked Brooks Running ROI the Highest

Retail
5
18-25
4.6
2 to 5 Years
4.4

Ranked Brooks Running ROI the Lowest

Over 10 Years
3.9
66+
3.6
Tech
2.9

Brooks Running ROI Score by Gender

Female customers rated Brooks Running's ROI score 0.2 stars higher than Male customers.

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Male

4.1/5

Female

4.3/5

Brooks Running ROI Score by Ethnicity

Brooks Running's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
African American/Black
4.4
African American/Black4.4
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
4.2
Other4.2

Brooks Running ROI Score by Age

Brooks Running's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
4
26-304
31-35
4.3
31-354.3
36-40
4.2
36-404.2
41-45
4.6
41-454.6
46-50
4.1
46-504.1
51-55
3.9
51-553.9
56-60
4
56-604
66+
3.6
66+3.6

Brooks Running ROI Score by Usage

Brooks Running's ROI score was rated the highest by customers who have used Brooks Running's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
3.9
2 to 5 Years
4.4
5 to 10 Years
4.3
Over 10 Years
3.9

Brooks Running ROI Score by Industry

Brooks Running's ROI score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.

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Tech
2.9
Accounting
4.1
Fashion and Beauty
4.3
Architecture and Planning
3.6
Banking and Financial Services
4.4
Business and Consumer Services
4.6
Education
4.1
Government and Public Policy
4.1
Healthcare, Hospitals and Medicine
4.6
Marketing, Advertising and Research
4.8
Military and Defense
4.1
Retail
5

Brooks Running Pricing vs. Competitors

Compared to its competitors, Brooks Running's ROI score is rated right above Saucony.

COMPANYPricing Score
Brooks Running4.2/5
Saucony4.1/5
Nike3.9/5
New Balance3.7/5
Fila3.7/5
AcsisN/A

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Brooks Running's Logo
VS
Saucony's Logo
Nike's Logo
New Balance's Logo
Fila's Logo
Acsis' Logo

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Brooks Running's ROI score is rated right above Vans.

COMPANYPricing Score
Brooks Running4.2/5
Vans4/5
Uniqlo4/5
Nike3.9/5
CHANEL3.9/5
Glossier3.9/5
American Eagle Outfitters3.8/5
Gucci3.8/5
Crocs3.7/5

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Brooks Running's Logo
VS
Vans' Logo
Uniqlo's Logo
Nike's Logo
CHANEL's Logo
Glossier's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Brooks Running Customer Satisfaction (CSAT)

Brooks Running Customer Satisfaction (CSAT) Score

89 / 100

Brooks Running has an overall Customer Satisfaction score of 89 rated by its users and customers.

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Very Satisfied59%
Satisfied30%
Neither Satisfied nor Dissatisfied4%
Dissatisfied2%
Very Dissatisfied5%
Very Satisfied
59%
Satisfied
30%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
2%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Brooks Running Customer Satisfaction

Brooks Running's Customer Satisfaction score was rated highest by customers who have used Brooks Running's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.

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Ranked Brooks Running Customer Satisfaction the Highest

1 to 2 Years
100%
18-25
100%
Accounting
100%

Ranked Brooks Running Customer Satisfaction the Lowest

56-60
75%
Over 10 Years
70%
Tech
50%

Brooks Running Customer Satisfaction Score by Gender

Male customers rated Brooks Running's Customer Satisfaction score 3 points higher than Female customers.

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91 / 100
Male
Very Satisfied
50%
Satisfied
41%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
3%
88 / 100
Female
Very Satisfied
64%
Satisfied
24%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
4%

Brooks Running Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Brooks Running's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.

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89 / 100
Very Satisfied60%
Satisfied29%
Neither Satisfied nor Dissatisfied6%
Dissatisfied2%
Very Dissatisfied3%
Very Satisfied
60%
Satisfied
29%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
2%
Very Dissatisfied
3%

CSAT according to Asian or Pacific Islander

Brooks Running's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100
Very Satisfied44%
Satisfied56%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
44%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Brooks Running's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.

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80 / 100
Very Satisfied60%
Satisfied20%
Neither Satisfied nor Dissatisfied10%
Dissatisfied0%
Very Dissatisfied10%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%

Brooks Running Customer Satisfaction Score by Age

Brooks Running's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
73%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
31-35 CSAT Score
100%
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
36-40 CSAT Score
90%
Very Satisfied
30%
Satisfied
60%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
36-4090%
41-45 CSAT Score
100%
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
46-50 CSAT Score
75%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
46-5075%
51-55 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
51-55100%
56-60 CSAT Score
75%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
56-6075%
66+ CSAT Score
76%
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
0%
66+76%

Brooks Running Customer Satisfaction Score by Usage

Brooks Running's Customer Satisfaction score was rated the highest by customers who have used Brooks Running's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
100
1 to 2 Years
100
2 to 5 Years
100
5 to 10 Years
85
Over 10 Years
70

Brooks Running Customer Satisfaction Score by Industry

Brooks Running's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
50
Accounting
100
Architecture and Planning
80
Business and Consumer Services
100
Education
100
Healthcare, Hospitals and Medicine
67
Marketing, Advertising and Research
100
Military and Defense
100

Brooks Running Customer Satisfaction vs. Competitors

Compared to its competitors, Brooks Running's Customer Satisfaction score is rated right above Nike.

COMPANYCustomer Satisfaction (CSAT) Score
Brooks Running89%
Nike86%
New Balance77%
Fila76%
Saucony71%
Acsis0%

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VS
Nike's Logo
New Balance's Logo
Fila's Logo
Saucony's Logo
Acsis' Logo

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Brooks Running's Customer Satisfaction score is rated right above Uniqlo.

COMPANYCustomer Satisfaction (CSAT) Score
Brooks Running89%
Uniqlo88%
Nike86%
Vans85%
American Eagle Outfitters82%
CHANEL80%
Glossier79%
Crocs79%
Gucci79%

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Brooks Running's Logo
VS
Uniqlo's Logo
Nike's Logo
Vans' Logo
American Eagle Outfitters' Logo
CHANEL's Logo
Glossier's Logo
Crocs' Logo
Gucci's Logo

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Brooks Running Customer Service

4.3/5

Brooks Running has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

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About Brooks Running's Customer Service

Address

3400 Stone Way North, 5th Floor, Seattle, WA 98103


Website

http://www.brooksrunning.com


Phone Number

206 858 5450

Quick Insights into Brooks Running Customer Service

Brooks Running's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Brooks Running Customer Service the Highest

Retail
5
41-45
4.6
2 to 5 Years
4.5

Ranked Brooks Running Customer Service the Lowest

Other
3.8
66+
3.5
Architecture and Planning
3.1

Brooks Running Customer Service Score by Gender

Female customers rated Brooks Running's Customer Service score 0.2 stars higher than Male customers.

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Male

4.1/5

Female

4.3/5

Brooks Running Customer Service Score by Ethnicity

Brooks Running's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
4.3
Caucasian4.3
African American/Black
4.4
African American/Black4.4
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
3.8
Other3.8

Brooks Running Customer Service Score by Age

Brooks Running's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
4.4
18-254.4
26-30
3.8
26-303.8
31-35
4.3
31-354.3
36-40
4.2
36-404.2
41-45
4.6
41-454.6
46-50
4.6
46-504.6
51-55
4.4
51-554.4
56-60
3.7
56-603.7
66+
3.5
66+3.5

Brooks Running Customer Service Score by Usage

Brooks Running's Customer Service score was rated the highest by customers who have used Brooks Running's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
4
2 to 5 Years
4.5
5 to 10 Years
4.2
Over 10 Years
4.2

Brooks Running Customer Service Score by Industry

Brooks Running's Customer Service score was rated the highest by Retail industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
3.6
Accounting
4.3
Fashion and Beauty
4.5
Architecture and Planning
3.1
Banking and Financial Services
3.9
Business and Consumer Services
4.6
Education
4.1
Government and Public Policy
4
Healthcare, Hospitals and Medicine
4.3
Marketing, Advertising and Research
3.8
Military and Defense
4.5
Retail
5

Brooks Running Customer Service vs. Competitors

Compared to its competitors, Brooks Running's Customer Service score is rated right above Saucony.

COMPANYCustomer Service Score
Brooks Running4.3/5
Saucony4.1/5
Nike4.1/5
New Balance3.8/5
Fila3.7/5
AcsisN/A

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Brooks Running's Logo
VS
Saucony's Logo
Nike's Logo
New Balance's Logo
Fila's Logo
Acsis' Logo

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Brooks Running's Customer Service score is rated right above Glossier.

COMPANYCustomer Service Score
Brooks Running4.3/5
Glossier4.2/5
Uniqlo4.1/5
Nike4.1/5
Vans4.1/5
CHANEL4.1/5
American Eagle Outfitters4/5
Gucci4/5
Crocs3.8/5

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Brooks Running's Logo
VS
Glossier's Logo
Uniqlo's Logo
Nike's Logo
Vans' Logo
CHANEL's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Brooks Running as an Employer

3.8/5

Brooks Running has a 3.8/5 stars for its overall company culture rated by their employees

  Brooks Running CEO
top
10%
CEO of Brooks Running

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Brooks Running scored a 53 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Brooks Running would recommend the brand to a friend. ENPS measures how likely Brooks Running employees would recommend working at Brooks Running to a friend.

Net Promoter Score

53
NPS Score
66%Promoters
21%Passive
13%Detractors

Employee Net Promoter Score

-1
eNPS Score
40%Promoters
19%Passive
41%Detractors

Global Ranking Snapshot

Brooks Running is ranked #262 in the Global Top 100 Brands. It ranks just behind PIMCO and just ahead of TD Ameritrade.

RANKCOMPANYCEOINDUSTRY
260
S.C. Johnson  S.C. Johnson CEO
H. Fisk Johnson
Consumer Goods
261
PIMCO  PIMCO CEO
Emmanuel Roman
Banking and Financial Services
262
Brooks Running  Brooks Running CEO
Jim Weber
Fashion and Beauty
263
TD Ameritrade  TD Ameritrade CEO
Tim Hockey
Banking and Financial Services
264
Avery Dennison  Avery Dennison CEO
Mitchell Butier
Energy and Manufacturing
265
Ace Hardware  Ace Hardware CEO
John Venhuizen
Retail
266
Columbia Sportswear  Columbia Sportswear CEO
Timothy Boyle
Fashion and Beauty

Fashion and Beauty Ranking Snapshot

Brooks Running is ranked #30 in the Fashion and Beauty Industry. It ranks just behind Steve Madden and just ahead of Columbia Sportswear.

RANKCOMPANYLocation
28
Marshalls
Philadelphia, PA
29
Steve Madden
Long Island City, NY
30
Brooks Running
Seattle, WA
31
Columbia Sportswear
Portland, OR
32
Oakley
Foothill Ranch, CA
33
DSW
Columbus, OH
34
Abercrombie & Fitch Company
New Albany, OH