28
NPS
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New Balance is ranked #83 in Fashion and Beauty Brands
New Balance is ranked #83 in Fashion and Beauty Brands
About New Balance's Brand
New Balance’s brand is ranked #993 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of New Balance. When compared to other organizations within the Fashion and Beauty industry, New Balance is ranked #83. Among its major competitors, New Balance is ranked in 7th place for NPS while Brooks Running is 1st, and Nike is 2nd. Overall, New Balance has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
New Balance Ranking
- #993 in Global Best Brands
- #83 in Fashion and Beauty
- #4 / 4 of its competitors
New Balance NPS
New Balance's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether New Balance's customers would recommend using the product based on a scale of -100 to 100.
New Balance Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
New Balance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 28 | Feb 2025 | 28 |
Mar 2025 28 | Mar 2025 | 28 |
Apr 2025 28 | Apr 2025 | 28 |
May 2025 28 | May 2025 | 28 |
Jun 2025 26 | Jun 2025 | 26 |
Jul 2025 26 | Jul 2025 | 26 |
Aug 2025 26 | Aug 2025 | 26 |
Sep 2025 27 | Sep 2025 | 27 |
Oct 2025 27 | Oct 2025 | 27 |
Nov 2025 27 | Nov 2025 | 27 |
Dec 2025 27 | Dec 2025 | 27 |
Jan 2026 27 | Jan 2026 | 27 |
How Other Brands Compare
New Balance is ranked #4 for NPS among its competitors. Nike and Vans come in first and second, with adidas coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New Balance NPS by Gender
Male customers rated New Balance's NPS 7 points higher than Female customers.
Male
32
New Balance's NPS was rated 32 by Male customers on Comparably.
56%
Promoters
20%
Passives
24%
Detractors
Female
25
New Balance's NPS was rated 25 by Female customers on Comparably.
52%
Promoters
21%
Passives
27%
Detractors
New Balance NPS by Ethnicity
New Balance's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 18 | Caucasian | 18 |
Hispanic or Latino 60 | Hispanic or Latino | 60 |
African American/Black 41 | African American/Black | 41 |
Asian or Pacific Islander 36 | Asian or Pacific Islander | 36 |
Native American 40 | Native American | 40 |
Other 23 | Other | 23 |
New Balance NPS by Age
New Balance's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
New Balance NPS by Usage
New Balance's NPS was rated the highest by customers who have used New Balance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 30 | 2 to 5 Years | 30 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
Over 10 Years 33 | Over 10 Years | 33 |
New Balance NPS vs. Competitors
Compared to its competitors, New Balance's NPS is rated right above Fila, and is preceded by Under Armour.
| COMPANY | NPS Score | |
|---|---|---|
 | Brooks Running | 53 |
 | Nike | 48 |
 | Vans | 47 |
 | adidas | 41 |
 | PUMA | 36 |
 | Under Armour | 32 |
 | New Balance | 28 |
 | Fila | 10 |
New Balance NPS vs Companies in Fashion and Beauty
In the Fashion and Beauty industry, New Balance's NPS is rated right below Gucci.
| COMPANY | NPS Score | |
|---|---|---|
| Nike | 48 |
| Vans | 47 |
 | American Eagle Outfitters | 44 |
 | Uniqlo | 40 |
 | CHANEL | 39 |
 | Glossier | 38 |
 | Crocs | 34 |
 | Gucci | 31 |
| New Balance | 28 |
New Balance Customer Reviews
Out of the 37 New Balance customer reviews 29 were positive and 8 were constructive. New Balance customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
New Balance Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of New Balance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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New Balance Customer Loyalty Score by Gender
Female customers rated New Balance's Customer Loyalty score 3% higher than Male customers.
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Male
82%
Yes
Female
85%
Yes
New Balance Customer Loyalty Score by Ethnicity
New Balance's Customer Loyalty score was rated the highest by Native American customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of New Balance.
78
out of 100
Caucasian
82
out of 100
Hispanic or Latino
75
out of 100
African American/Black
90
out of 100
Asian or Pacific Islander
100
out of 100
Native American
83
out of 100
Other
New Balance Customer Loyalty Score by Age
New Balance's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
26-30 92% | 26-30 | 92% |
31-35 91% | 31-35 | 91% |
36-40 82% | 36-40 | 82% |
41-45 64% | 41-45 | 64% |
46-50 46% | 46-50 | 46% |
51-55 100% | 51-55 | 100% |
56-60 84% | 56-60 | 84% |
61-65 46% | 61-65 | 46% |
66+ 82% | 66+ | 82% |
New Balance Customer Loyalty Score by Usage
New Balance's Customer Loyalty score was rated the highest by customers who have used New Balance's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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New Balance Customer Loyalty Score by Industry
New Balance's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Construction industry customers.
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New Balance Customer Loyalty vs. Competitors
Compared to its competitors, New Balance's Customer Loyalty score is rated right above Under Armour, and is preceded by PUMA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Brooks Running | 87% |
| Vans | 85% |
| adidas | 85% |
| Nike | 83% |
| PUMA | 82% |
| New Balance | 79% |
| Under Armour | 78% |
| Fila | 74% |
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Customer Loyalty for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, New Balance's Customer Loyalty score is rated right above CHANEL, and is preceded by Uniqlo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Eagle Outfitters | 87% |
| Vans | 85% |
| Nike | 83% |
| Uniqlo | 81% |
| New Balance | 79% |
| CHANEL | 79% |
| Crocs | 79% |
| Glossier | 77% |
| Gucci | 76% |
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New Balance Product Quality
3.9/5
New Balance has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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New Balance Product Information
New Balance’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated New Balance's product the highest. Reviewers from the Construction industry rated New Balance the lowest at 2.6.
- Website
- http://www.newbalance.com
Quick Insights into New Balance Product Quality
New Balance's Product Quality score was rated highest by Native American customers, and rated lowest by customers from the Construction industry.
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Ranked New Balance Product Quality the Highest
Ranked New Balance Product Quality the Lowest
New Balance Product Quality Score by Gender
Male customers rated New Balance's Product Quality score 0.4 stars higher than Female customers.
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Male
4/5
Female
3.6/5
New Balance Product Quality Score by Ethnicity
New Balance's Product Quality score was rated the highest by Native American customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Native American 4.8 | Native American | 4.8 |
Other 3.6 | Other | 3.6 |
New Balance Product Quality Score by Age
New Balance's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.7 | 36-40 | 3.7 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3.5 | 56-60 | 3.5 |
61-65 3 | 61-65 | 3 |
66+ 3.4 | 66+ | 3.4 |
New Balance Product Quality Score by Usage
New Balance's Product Quality score was rated the highest by customers who have used New Balance's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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New Balance Product Quality Score by Industry
New Balance's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Construction industry customers.
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New Balance Product Quality vs. Competitors
Compared to its competitors, New Balance's Product Quality score is rated right below Fila.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brooks Running | 4.5/5 |
| Nike | 4.3/5 |
| Vans | 4.3/5 |
| adidas | 4.3/5 |
| PUMA | 4.2/5 |
| Under Armour | 4.1/5 |
| Fila | 4/5 |
| New Balance | 3.9/5 |
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Product Quality for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, New Balance's Product Quality score is rated right below Crocs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Uniqlo | 4.3/5 |
| Nike | 4.3/5 |
| Vans | 4.3/5 |
| Glossier | 4.3/5 |
| CHANEL | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Gucci | 4.2/5 |
| Crocs | 4.1/5 |
| New Balance | 3.9/5 |
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New Balance Pricing
New Balance ROI & Value For Money
3.7/5
New Balance has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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New Balance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Construction industry think that they had the lowest ROI from New Balance.
Quick Insights into New Balance ROI
New Balance's ROI score was rated highest by Native American customers, and rated lowest by customers ages 41-45.
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Ranked New Balance ROI the Highest
Ranked New Balance ROI the Lowest
New Balance ROI Score by Gender
Male customers rated New Balance's ROI score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
New Balance ROI Score by Ethnicity
New Balance's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 4.7 | Native American | 4.7 |
Other 3.4 | Other | 3.4 |
New Balance ROI Score by Age
New Balance's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.4 | 36-40 | 3.4 |
41-45 2.7 | 41-45 | 2.7 |
46-50 4 | 46-50 | 4 |
51-55 4 | 51-55 | 4 |
56-60 3 | 56-60 | 3 |
61-65 3.1 | 61-65 | 3.1 |
66+ 3.4 | 66+ | 3.4 |
New Balance ROI Score by Usage
New Balance's ROI score was rated the highest by customers who have used New Balance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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New Balance ROI Score by Industry
New Balance's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Construction industry customers.
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New Balance Pricing vs. Competitors
Compared to its competitors, New Balance's ROI score is rated right above Fila, and is preceded by Under Armour.
| COMPANY | Pricing Score | |
|---|---|---|
| Brooks Running | 4.2/5 |
| PUMA | 4.1/5 |
| Vans | 4/5 |
| adidas | 4/5 |
| Nike | 3.9/5 |
| Under Armour | 3.9/5 |
| New Balance | 3.7/5 |
| Fila | 3.7/5 |
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ROI for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, New Balance's ROI score is rated right above Crocs, and is preceded by Gucci.
| COMPANY | Pricing Score | |
|---|---|---|
| Vans | 4/5 |
| Uniqlo | 4/5 |
| Nike | 3.9/5 |
| CHANEL | 3.9/5 |
| Glossier | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Gucci | 3.8/5 |
| New Balance | 3.7/5 |
| Crocs | 3.7/5 |
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New Balance Customer Satisfaction (CSAT)
New Balance Customer Satisfaction (CSAT) Score
77 / 100
New Balance has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
48%
Satisfied
29%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
2%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into New Balance Customer Satisfaction
New Balance's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 41-45.
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Ranked New Balance Customer Satisfaction the Highest
Ranked New Balance Customer Satisfaction the Lowest
New Balance Customer Satisfaction Score by Gender
Female customers rated New Balance's Customer Satisfaction score 4 points higher than Male customers.
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73 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 4% | |
Very Dissatisfied | 18% |
77 / 100
FemaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 23% |
New Balance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
New Balance's Customer Satisfaction (CSAT) score was rated 65% according to Caucasian users and customers.
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65 / 100
Very Satisfied
41%
Satisfied
24%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
2%
Very Dissatisfied
32%
CSAT according to Hispanic or Latino
New Balance's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
56%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
New Balance's Customer Satisfaction (CSAT) score was rated 82% according to African American/Black users and customers.
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82 / 100
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
New Balance's Customer Satisfaction (CSAT) score was rated 81% according to Asian or Pacific Islander users and customers.
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81 / 100
Very Satisfied
50%
Satisfied
31%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
8%
CSAT according to Native American
New Balance's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
New Balance's Customer Satisfaction (CSAT) score was rated 70% according to Other users and customers.
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70 / 100
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
25%
New Balance Customer Satisfaction Score by Age
New Balance's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 93% | |||||||||||||||
| 26-30 | 81% | |||||||||||||||
| 31-35 | 88% | |||||||||||||||
| 36-40 | 66% | |||||||||||||||
| 41-45 | 38% | |||||||||||||||
| 46-50 | 80% | |||||||||||||||
| 51-55 | 80% | |||||||||||||||
| 56-60 | 60% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 55% |
New Balance Customer Satisfaction Score by Usage
New Balance's Customer Satisfaction score was rated the highest by customers who have used New Balance's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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New Balance Customer Satisfaction Score by Industry
New Balance's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
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"title": "New Balance Customer Satisfaction Score by Industry",
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}New Balance Customer Satisfaction vs. Competitors
Compared to its competitors, New Balance's Customer Satisfaction score is rated right above Fila, and is preceded by Under Armour.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Brooks Running | 89% |
| PUMA | 88% |
| adidas | 87% |
| Nike | 86% |
| Vans | 85% |
| Under Armour | 79% |
| New Balance | 77% |
| Fila | 76% |
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Customer Satisfaction for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, New Balance's Customer Satisfaction score is rated right below Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Uniqlo | 88% |
| Nike | 86% |
| Vans | 85% |
| American Eagle Outfitters | 82% |
| CHANEL | 80% |
| Glossier | 79% |
| Crocs | 79% |
| Gucci | 79% |
| New Balance | 77% |
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New Balance Customer Service
3.8/5
New Balance has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About New Balance's Customer Service
Website
http://www.newbalance.com
Quick Insights into New Balance Customer Service
New Balance's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 61-65.
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Ranked New Balance Customer Service the Highest
Ranked New Balance Customer Service the Lowest
New Balance Customer Service Score by Gender
Male customers rated New Balance's Customer Service score 0.2 stars higher than Female customers.
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Male
3.7/5
Female
3.5/5
New Balance Customer Service Score by Ethnicity
New Balance's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 4.5 | Native American | 4.5 |
Other 3.6 | Other | 3.6 |
New Balance Customer Service Score by Age
New Balance's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.7 | 36-40 | 3.7 |
41-45 2.5 | 41-45 | 2.5 |
46-50 3.4 | 46-50 | 3.4 |
51-55 4 | 51-55 | 4 |
56-60 3 | 56-60 | 3 |
61-65 2.3 | 61-65 | 2.3 |
66+ 3 | 66+ | 3 |
New Balance Customer Service Score by Usage
New Balance's Customer Service score was rated the highest by customers who have used New Balance's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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New Balance Customer Service Score by Industry
New Balance's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Construction industry customers.
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New Balance Customer Service vs. Competitors
Compared to its competitors, New Balance's Customer Service score is rated right above Fila, and is preceded by Under Armour.
| COMPANY | Customer Service Score | |
|---|---|---|
| Brooks Running | 4.3/5 |
| PUMA | 4.2/5 |
| Nike | 4.1/5 |
| Vans | 4.1/5 |
| adidas | 4.1/5 |
| Under Armour | 4/5 |
| New Balance | 3.8/5 |
| Fila | 3.7/5 |
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Customer Service for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, New Balance's Customer Service score is rated right below Crocs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Uniqlo | 4.1/5 |
| Nike | 4.1/5 |
| Vans | 4.1/5 |
| CHANEL | 4.1/5 |
| American Eagle Outfitters | 4/5 |
| Gucci | 4/5 |
| Crocs | 3.8/5 |
| New Balance | 3.8/5 |
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New Balance as an Employer
3.2/5
New Balance has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
New Balance scored a 28 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of New Balance would recommend the brand to a friend. ENPS measures how likely New Balance employees would recommend working at New Balance to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 38% | Promoters |
|---|---|
| 21% | Passive |
| 41% | Detractors |
Global Ranking Snapshot
New Balance is ranked #993 in the Global Top 100 Brands. It ranks just behind First National Bank and just ahead of Sitetracker.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
991 |  | J.M. Smucker Company |  | Mark Smucker | Consumer Goods |
992 |  | First National Bank |  | Vincent Delie Jr. | Banking and Financial Services |
993 | | New Balance | | Robert DeMartini | Fashion and Beauty |
994 |  | Sitetracker |  | Giuseppe Incitti | Tech |
995 |  | McCormick & Company |  | Lawrence Kurzius | Food and Beverages |
996 |  | Nando's |  | Geoff Whyte | Food and Beverages |
997 |  | Galderma |  | Stuart Raetzman | Health and Wellness |
Fashion and Beauty Ranking Snapshot
New Balance is ranked #83 in the Fashion and Beauty Industry. It ranks just behind Dolls Kill.
| RANK | COMPANY | Location | |
|---|---|---|---|
81 | | Fila | York, NY |
82 |  | Dolls Kill | San Francisco, CA |
83 | | New Balance |
