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LVMH is

Ranked

#76

Global Top 100 Brands

Brand Page

LVMH

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LVMH

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LVMH is ranked #36 in Top Brands for Gen Z
Awards & Recognition

About LVMH's Brand

LVMH Moet Hennessy Louis Vuitton engages in the design, manufacture, and sale of luxury products worldwide. LVMH’s brand is ranked #76 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of LVMH. When compared to other organizations within the Fashion and Beauty industry, LVMH is ranked #15. Among its major competitors, LVMH is ranked in 2nd place for NPS while CHANEL is 1st, and BCBG is 3rd.Their current market cap is $341.97B

Brand at a Glance

75%

Customer Loyalty

4.3/5

Product Quality

3.9/5

Pricing

4.1/5

Customer Service

LVMH Ranking

^#76 / 100 in Global Best Brands
^#36 in Top Brands for Gen Z
^#15 in Fashion and Beauty
^#2 / 4 of its competitors

LVMH NPS

LVMH's Net Promoter Score (NPS) is a 39 with 58% Promoters, 23% Passives, and 19% Detractors. Net Promoter Score tracks whether LVMH's customers would recommend using the product based on a scale of -100 to 100.

LVMH Overall NPS

NPS

58%	Promoters
23%	Passives
19%	Detractors

LVMH NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 39	Feb 2025	39
Mar 2025 39	Mar 2025	39
Apr 2025 37	Apr 2025	37
May 2025 39	May 2025	39
Jun 2025 39	Jun 2025	39
Jul 2025 39	Jul 2025	39
Aug 2025 39	Aug 2025	39
Sep 2025 39	Sep 2025	39
Oct 2025 39	Oct 2025	39
Nov 2025 37	Nov 2025	37
Dec 2025 39	Dec 2025	39
Jan 2026 39	Jan 2026	39

How Other Brands Compare

LVMH is ranked second for NPS among its competitors. CHANEL and Burberry come in first and third, with Tiffany & Co coming in at #4. Among those competitors, it is the second most valued company.

	LVMH	CHANEL	Tiffany & Co	Burberry
Global Ranking	#76	#28	#54	#359
NPS	39	39	31	33
Valuation Updated every 24 hours for public companies	$341.97B	-	$15.96B	$10.74B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

LVMH NPS by Gender

Female customers rated LVMH's NPS 6 points higher than Male customers.

Male

LVMH's NPS was rated 37 by Male customers on Comparably.

55%

Promoters

27%

Passives

18%

Detractors

Female

LVMH's NPS was rated 43 by Female customers on Comparably.

58%

Promoters

27%

Passives

15%

Detractors

LVMH NPS by Ethnicity

LVMH's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 35	Caucasian	35
Hispanic or Latino 52	Hispanic or Latino	52
African American/Black 31	African American/Black	31
Asian or Pacific Islander 39	Asian or Pacific Islander	39
Native American 40	Native American	40
Other 53	Other	53

LVMH NPS by Age

LVMH's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

60%

28%

12%

26-30

44%

20%

36%

31-35

67%

18%

15%

36-40

43%

47%

10%

41-45

60%

25%

15%

46-50

50%

39%

11%

51-55

60%

20%

56-60

73%

18%

61-65

33%

34%

33%

66+

60%

40%

LVMH NPS by Usage

LVMH's NPS was rated the highest by customers who have used LVMH's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 21	Less than 1 Year	21
1 to 2 Years 47	1 to 2 Years	47
2 to 5 Years 38	2 to 5 Years	38
5 to 10 Years 43	5 to 10 Years	43
Over 10 Years 52	Over 10 Years	52

LVMH NPS vs. Competitors

Compared to its competitors, LVMH's NPS is rated right above BCBG, and is preceded by CHANEL.

COMPANY		NPS Score
	CHANEL	39
	LVMH	39
	BCBG	34
	Burberry	33
	Tiffany & Co	31
	Calvin Klein	30
	Richemont	18
	Kering	5

LVMH NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, LVMH's NPS is rated right above CHANEL, and is preceded by Uniqlo.

COMPANY		NPS Score
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	Uniqlo	40
	LVMH	39
	CHANEL	39
	Glossier	38
	Crocs	34
	Gucci	31

LVMH Customer Reviews

Out of the 69 LVMH customer reviews 64 were positive and 5 were constructive. LVMH customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

LVMH Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of LVMH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75%

25%

LVMH Customer Loyalty Score by Gender

Male customers rated LVMH's Customer Loyalty score 1% higher than Female customers.

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Male

77%

Yes

Female

76%

Yes

LVMH Customer Loyalty Score by Ethnicity

LVMH's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

LVMH Customer Loyalty Score by Age

LVMH's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LVMH.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 74%	18-25	74%
26-30 77%	26-30	77%
31-35 82%	31-35	82%
36-40 76%	36-40	76%
41-45 73%	41-45	73%
46-50 85%	46-50	85%
51-55 91%	51-55	91%
56-60 92%	56-60	92%
61-65 40%	61-65	40%
66+ 64%	66+	64%

LVMH Customer Loyalty Score by Usage

LVMH's Customer Loyalty score was rated the highest by customers who have used LVMH's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	60%
1 to 2 Years	67%
2 to 5 Years	84%
5 to 10 Years	88%
Over 10 Years	82%

LVMH Customer Loyalty Score by Industry

LVMH's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Consulting industry customers.

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Tech	80%
Accounting	65%
Aerospace and Aviation	80%
Fashion and Beauty	70%
Architecture and Planning	85%
Arts and Entertainment	78%
Automotive and Transportation	100%
Banking and Financial Services	81%
Beverage, Wine and Spirits	64%
Business and Consumer Services	73%
Business Supplies and Equipment	78%
Consulting	49%
Consumer Goods	72%
Education	64%
Government and Public Policy	78%
Healthcare, Hospitals and Medicine	100%
Hospitality	78%
Legal	70%
Travel and Hospitality	78%
Luxury Goods and Jewelry	63%
Marketing, Advertising and Research	73%
Media and Entertainment	70%
Professional Services	70%
Public Relations and Communications	78%
Real Estate	61%
Retail	93%

LVMH Customer Loyalty vs. Competitors

Compared to its competitors, LVMH's Customer Loyalty score is rated right above Burberry, and is preceded by Calvin Klein.

COMPANY		Customer Loyalty Score
	BCBG	100%
	CHANEL	79%
	Calvin Klein	77%
	LVMH	75%
	Burberry	75%
	Tiffany & Co	73%
	Richemont	68%
	Kering	63%

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, LVMH's Customer Loyalty score is rated right below Gucci.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Glossier	77%
	Gucci	76%
	LVMH	75%

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LVMH Product Quality

4.3/5

LVMH has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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LVMH Product Information

LVMH’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Travel and Hospitality industry rated LVMH's product the highest. Reviewers from the Tech industry rated LVMH the lowest at 4.5.

Website: http://www.lvmh.com

Company Size: 10,000+ Employees

Industry

Fashion and Beauty

Quick Insights into LVMH Product Quality

LVMH's Product Quality score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers ages 26-30.

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Ranked LVMH Product Quality the Highest

Travel and Hospitality	5
56-60	4.8
2 to 5 Years	4.5

Ranked LVMH Product Quality the Lowest

African American/Black	4.2
Banking and Financial Services	4
26-30	3.9

LVMH Product Quality Score by Gender

LVMH's Product Quality score was rated 4.4 by both Female and Male customers on Comparably.

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Male

4.4/5

Female

4.4/5

LVMH Product Quality Score by Ethnicity

LVMH's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Native American 4.3	Native American	4.3
Other 4.5	Other	4.5

LVMH Product Quality Score by Age

LVMH's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 3.9	26-30	3.9
31-35 4.5	31-35	4.5
36-40 4.2	36-40	4.2
41-45 4.5	41-45	4.5
46-50 4.3	46-50	4.3
51-55 4.1	51-55	4.1
56-60 4.8	56-60	4.8
61-65 4.2	61-65	4.2
66+ 4.8	66+	4.8

LVMH Product Quality Score by Usage

LVMH's Product Quality score was rated the highest by customers who have used LVMH's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4.3
1 to 2 Years	4.3
2 to 5 Years	4.5
5 to 10 Years	4.3
Over 10 Years	4.4

LVMH Product Quality Score by Industry

LVMH's Product Quality score was rated the highest by Travel and Hospitality industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	4.5
Accounting	4.3
Aerospace and Aviation	4.5
Fashion and Beauty	4.4
Architecture and Planning	4.2
Arts and Entertainment	4.4
Automotive and Transportation	4.2
Banking and Financial Services	4
Beverage, Wine and Spirits	4.5
Business and Consumer Services	4.2
Business Supplies and Equipment	4.5
Consulting	4.2
Consumer Goods	4.6
Education	4.4
Government and Public Policy	4.5
Healthcare, Hospitals and Medicine	4.6
Hospitality	4.5
Legal	4.6
Travel and Hospitality	5
Luxury Goods and Jewelry	4.1
Marketing, Advertising and Research	4.7
Media and Entertainment	4.6
Professional Services	4.3
Public Relations and Communications	4.1
Real Estate	4.3
Retail	4.1

LVMH Product Quality vs. Competitors

Compared to its competitors, LVMH's Product Quality score is rated right above CHANEL.

COMPANY		Product Quality Score
	LVMH	4.3/5
	CHANEL	4.2/5
	Burberry	4.2/5
	Calvin Klein	4.1/5
	Tiffany & Co	4/5
	Kering	4/5
	Richemont	3.9/5
	BCBG	1.5/5

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, LVMH's Product Quality score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	LVMH	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5

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LVMH Pricing

LVMH ROI & Value For Money

3.9/5

LVMH has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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LVMH Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Consulting industry think that they had the lowest ROI from LVMH.

Quick Insights into LVMH ROI

LVMH's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Consulting industry.

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Ranked LVMH ROI the Highest

Healthcare, Hospitals and Medicine	4.5
Hispanic or Latino	4.3
66+	4.2

Ranked LVMH ROI the Lowest

61-65	3.5
Native American	3.5
Consulting	2.8

LVMH ROI Score by Gender

Female customers rated LVMH's ROI score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

LVMH ROI Score by Ethnicity

LVMH's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 3.5	Native American	3.5
Other 4	Other	4

LVMH ROI Score by Age

LVMH's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4	18-25	4
26-30 3.6	26-30	3.6
31-35 4.1	31-35	4.1
36-40 3.9	36-40	3.9
41-45 3.7	41-45	3.7
46-50 4.1	46-50	4.1
51-55 3.9	51-55	3.9
56-60 4.1	56-60	4.1
61-65 3.5	61-65	3.5
66+ 4.2	66+	4.2

LVMH ROI Score by Usage

LVMH's ROI score was rated the highest by customers who have used LVMH's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.9
1 to 2 Years	3.9
2 to 5 Years	3.9
5 to 10 Years	4
Over 10 Years	4

LVMH ROI Score by Industry

LVMH's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Consulting industry customers.

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Tech	4.2
Accounting	3.8
Aerospace and Aviation	4.3
Fashion and Beauty	3.8
Architecture and Planning	3.8
Arts and Entertainment	4.1
Automotive and Transportation	4.3
Banking and Financial Services	3.5
Beverage, Wine and Spirits	3.9
Business and Consumer Services	4
Business Supplies and Equipment	4.4
Consulting	2.8
Consumer Goods	4.2
Education	3.7
Government and Public Policy	4.4
Healthcare, Hospitals and Medicine	4.5
Hospitality	4.2
Legal	3.1
Travel and Hospitality	4.4
Luxury Goods and Jewelry	3.9
Marketing, Advertising and Research	4.3
Media and Entertainment	4.3
Professional Services	3.8
Public Relations and Communications	3.6
Real Estate	4
Retail	3.7

LVMH Pricing vs. Competitors

Compared to its competitors, LVMH's ROI score is rated right above Burberry, and is preceded by CHANEL.

COMPANY		Pricing Score
	CHANEL	3.9/5
	LVMH	3.9/5
	Burberry	3.9/5
	Calvin Klein	3.9/5
	Tiffany & Co	3.7/5
	Richemont	3.4/5
	Kering	3.3/5
	BCBG	1.5/5

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, LVMH's ROI score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	LVMH	3.9/5
	Nike	3.9/5
	CHANEL	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5

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LVMH Customer Satisfaction (CSAT)

LVMH Customer Satisfaction (CSAT) Score

84 / 100

LVMH has an overall Customer Satisfaction score of 84 rated by its users and customers.

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Very Satisfied	49%
Satisfied	35%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	2%
Very Dissatisfied	4%

Very Satisfied

49%

Satisfied

35%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into LVMH Customer Satisfaction

LVMH's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers from the Luxury Goods and Jewelry industry.

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Ranked LVMH Customer Satisfaction the Highest

66+	100%
Automotive and Transportation	100%
5 to 10 Years	92%

Ranked LVMH Customer Satisfaction the Lowest

Native American	75%
46-50	66%
Luxury Goods and Jewelry	66%

LVMH Customer Satisfaction Score by Gender

Female customers rated LVMH's Customer Satisfaction score 3 points higher than Male customers.

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85 / 100

Male

	Very Satisfied	48%
	Satisfied	37%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	3%
	Very Dissatisfied	2%

88 / 100

Female

	Very Satisfied	54%
	Satisfied	34%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	1%
	Very Dissatisfied	2%

LVMH Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

LVMH's Customer Satisfaction (CSAT) score was rated 91% according to Caucasian users and customers.

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91 / 100

Very Satisfied	58%
Satisfied	33%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	3%
Very Dissatisfied	2%

Very Satisfied

58%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

LVMH's Customer Satisfaction (CSAT) score was rated 82% according to Hispanic or Latino users and customers.

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82 / 100

Very Satisfied	41%
Satisfied	41%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

41%

Satisfied

41%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

12%

CSAT according to African American/Black

LVMH's Customer Satisfaction (CSAT) score was rated 85% according to African American/Black users and customers.

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85 / 100

Very Satisfied	52%
Satisfied	33%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	3%
Very Dissatisfied	0%

Very Satisfied

52%

Satisfied

33%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

LVMH's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.

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85 / 100

Very Satisfied	44%
Satisfied	41%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	1%
Very Dissatisfied	0%

Very Satisfied

44%

Satisfied

41%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

LVMH's Customer Satisfaction (CSAT) score was rated 75% according to Native American users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Other

LVMH's Customer Satisfaction (CSAT) score was rated 90% according to Other users and customers.

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90 / 100

Very Satisfied	57%
Satisfied	33%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	0%
Very Dissatisfied	4%

Very Satisfied

57%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

LVMH Customer Satisfaction Score by Age

LVMH's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

89%

26-30

86%

31-35

94%

36-40

85%

41-45

83%

46-50

66%

51-55

67%

56-60

87%

66+

100%

LVMH Customer Satisfaction Score by Usage

LVMH's Customer Satisfaction score was rated the highest by customers who have used LVMH's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	85
1 to 2 Years	87
2 to 5 Years	91
5 to 10 Years	92
Over 10 Years	78

LVMH Customer Satisfaction Score by Industry

LVMH's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Luxury Goods and Jewelry industry customers.

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{
	"title": "LVMH Customer Satisfaction Score by Industry",
	"text": "LVMH's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Luxury Goods and Jewelry industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 85,
			"stars": 0,
			"csatScore": 85,
			"text": "LVMH's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 85
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 87,
			"stars": 0,
			"csatScore": 87,
			"text": "LVMH's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 87
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
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			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "LVMH's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "LVMH's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 88,
			"stars": 0,
			"csatScore": 88,
			"text": "LVMH's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 88
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "LVMH's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 92,
			"stars": 0,
			"csatScore": 92,
			"text": "LVMH's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 92
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "LVMH's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "LVMH's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "LVMH's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 89,
			"stars": 0,
			"csatScore": 89,
			"text": "LVMH's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 89
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "LVMH's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "LVMH's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "LVMH's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "LVMH's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "LVMH's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Luxury Goods and Jewelry",
			"groupId": 532,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "LVMH's Customer Satisfaction score is  rated by Luxury Goods and Jewelry customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 92,
			"stars": 0,
			"csatScore": 92,
			"text": "LVMH's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 92
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
			"text": "LVMH's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 84
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 88,
			"stars": 0,
			"csatScore": 88,
			"text": "LVMH's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 88
		}
	]
}

Tech	85
Accounting	87
Aerospace and Aviation	86
Fashion and Beauty	100
Architecture and Planning	86
Arts and Entertainment	88
Automotive and Transportation	100
Banking and Financial Services	92
Beverage, Wine and Spirits	80
Business and Consumer Services	75
Business Supplies and Equipment	100
Consumer Goods	89
Education	80
Government and Public Policy	100
Healthcare, Hospitals and Medicine	100
Hospitality	83
Travel and Hospitality	100
Luxury Goods and Jewelry	66
Marketing, Advertising and Research	92
Real Estate	84
Retail	88

LVMH Customer Satisfaction vs. Competitors

Compared to its competitors, LVMH's Customer Satisfaction score is rated right above Burberry.

COMPANY		Customer Satisfaction (CSAT) Score
	LVMH	84%
	Burberry	82%
	CHANEL	80%
	Calvin Klein	80%
	Kering	77%
	Richemont	76%
	Tiffany & Co	72%
	BCBG	0%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, LVMH's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Vans.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Nike	86%
	Vans	85%
	LVMH	84%
	American Eagle Outfitters	82%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%

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LVMH Customer Service

4.1/5

LVMH has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About LVMH's Customer Service

Address

Paris 75008 France

Website

http://www.lvmh.com

Phone Number

33144132429

Quick Insights into LVMH Customer Service

LVMH's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Legal industry.

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Ranked LVMH Customer Service the Highest

Healthcare, Hospitals and Medicine	5
66+	4.5
Hispanic or Latino	4.3

Ranked LVMH Customer Service the Lowest

61-65	3.8
Native American	3.4
Legal	3.1

LVMH Customer Service Score by Gender

LVMH's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.

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Male

4.1/5

Female

4.1/5

LVMH Customer Service Score by Ethnicity

LVMH's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 3.4	Native American	3.4
Other 4.3	Other	4.3

LVMH Customer Service Score by Age

LVMH's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 3.8	26-30	3.8
31-35 4.2	31-35	4.2
36-40 3.8	36-40	3.8
41-45 3.9	41-45	3.9
46-50 4	46-50	4
51-55 3.8	51-55	3.8
56-60 4.3	56-60	4.3
61-65 3.8	61-65	3.8
66+ 4.5	66+	4.5

LVMH Customer Service Score by Usage

LVMH's Customer Service score was rated the highest by customers who have used LVMH's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.1
2 to 5 Years	4.1
5 to 10 Years	4.1
Over 10 Years	4

LVMH Customer Service Score by Industry

LVMH's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.

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Tech	4.3
Accounting	4.1
Aerospace and Aviation	4
Fashion and Beauty	4
Architecture and Planning	3.6
Arts and Entertainment	4.2
Automotive and Transportation	4.3
Banking and Financial Services	3.8
Beverage, Wine and Spirits	4
Business and Consumer Services	4.1
Business Supplies and Equipment	4.4
Consulting	3.9
Consumer Goods	4
Education	4.2
Government and Public Policy	4.7
Healthcare, Hospitals and Medicine	5
Hospitality	4.3
Legal	3.1
Travel and Hospitality	4.9
Luxury Goods and Jewelry	3.9
Marketing, Advertising and Research	4.3
Media and Entertainment	4.3
Professional Services	3.8
Public Relations and Communications	3.5
Real Estate	4.2
Retail	3.8

LVMH Customer Service vs. Competitors

Compared to its competitors, LVMH's Customer Service score is rated right above Burberry, and is preceded by CHANEL.

COMPANY		Customer Service Score
	CHANEL	4.1/5
	LVMH	4.1/5
	Burberry	4.1/5
	Calvin Klein	4/5
	Tiffany & Co	3.8/5
	Richemont	3.7/5
	Kering	3.6/5
	BCBG	1.5/5

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, LVMH's Customer Service score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Uniqlo	4.1/5
	LVMH	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Crocs	3.8/5

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LVMH as an Employer

4.2/5

LVMH has a 4.2/5 stars for its overall company culture rated by their employees

top

CEO of LVMH

Bernard Arnault

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

LVMH scored a 39 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of LVMH would recommend the brand to a friend. ENPS measures how likely LVMH employees would recommend working at LVMH to a friend.

Net Promoter Score

NPS Score

58%	Promoters
23%	Passive
19%	Detractors

Employee Net Promoter Score

eNPS Score

54%	Promoters
18%	Passive
28%	Detractors

Global Ranking Snapshot

LVMH is ranked #76 in the Global Top 100 Brands. It ranks just behind YouTube and just ahead of Riot Games.

RANK			INDUSTRY
74	MAC Cosmetics	Fabrizio Freda	Fashion and Beauty
75	YouTube	Susan Wojcicki	Media and Entertainment
76	LVMH	Bernard Arnault	Fashion and Beauty
77	Riot Games	Nicolo Laurent	Media and Entertainment
78	Airbnb	Brian Chesky	Travel and Hospitality
79	Marriott	Anthony Capuano	Travel and Hospitality
80	Ubisoft	Yves Guillemot	Media and Entertainment

Fashion and Beauty Ranking Snapshot

LVMH is ranked #15 in the Fashion and Beauty Industry. It ranks just behind MAC Cosmetics and just ahead of Tommy Hilfiger.

RANK		Location
13	Versace	Austin
14	MAC Cosmetics	New York City, NY
15	LVMH	Paris
16	Tommy Hilfiger	Amsterdam
17	Foot Locker	New York City, NY
18	Levi Strauss & Co.	San Francisco, CA
19	Gap Inc.	San Francisco, CA

LVMH is ranked #36 in Top Brands for Gen ZAwards & Recognition

Awards & Recognition

About LVMH's Brand

Brand at a Glance

LVMH Ranking

LVMH NPS

LVMH Overall NPS

LVMH NPS Trend

How Other Brands Compare

What is NPS

LVMH NPS by Gender

Male

Female

LVMH NPS by Ethnicity

LVMH NPS by Age

LVMH NPS by Usage

LVMH NPS vs. Competitors

LVMH NPS vs Companies in Fashion and Beauty

LVMH Customer Reviews

LVMH Customer Loyalty

LVMH Customer Loyalty Score by Gender

LVMH Customer Loyalty Score by Ethnicity

LVMH Customer Loyalty Score by Age

LVMH Customer Loyalty Score by Usage

LVMH Customer Loyalty Score by Industry

LVMH Customer Loyalty vs. Competitors

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Customer Loyalty for Other Fashion and Beauty Brands

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LVMH Product Quality

LVMH Product Information

Industry

Quick Insights into LVMH Product Quality

Ranked LVMH Product Quality the Highest

Ranked LVMH Product Quality the Lowest

LVMH Product Quality Score by Gender

Male

Female

LVMH Product Quality Score by Ethnicity

LVMH Product Quality Score by Age

LVMH Product Quality Score by Usage

LVMH Product Quality Score by Industry

LVMH Product Quality vs. Competitors

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Product Quality for Other Fashion and Beauty Brands

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LVMH Pricing

LVMH ROI & Value For Money

LVMH Pricing Plans

Quick Insights into LVMH ROI

Ranked LVMH ROI the Highest

Ranked LVMH ROI the Lowest

LVMH ROI Score by Gender

Male

Female

LVMH ROI Score by Ethnicity

LVMH ROI Score by Age

LVMH ROI Score by Usage

LVMH ROI Score by Industry

LVMH Pricing vs. Competitors

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ROI for Other Fashion and Beauty Brands

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LVMH Customer Satisfaction (CSAT)

LVMH Customer Satisfaction (CSAT) Score

What is Customer Satisfaction (CSAT) Score

Quick Insights into LVMH Customer Satisfaction

Ranked LVMH Customer Satisfaction the Highest

Ranked LVMH Customer Satisfaction the Lowest

LVMH Customer Satisfaction Score by Gender

LVMH Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

CSAT according to Hispanic or Latino

CSAT according to African American/Black

CSAT according to Asian or Pacific Islander

CSAT according to Native American

CSAT according to Other

LVMH Customer Satisfaction Score by Age

LVMH Customer Satisfaction Score by Usage

LVMH Customer Satisfaction Score by Industry

LVMH is ranked #36 in Top Brands for Gen Z
Awards & Recognition