34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BCBG
Marketing or Exec? Claim Your Free Account
About BCBG's Brand
Among its major competitors, BCBG is ranked in 3rd place for NPS while Valentino is 1st, and LVMH is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BCBG Ranking
- #2 / 4 of its competitors
BCBG NPS
BCBG's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether BCBG's customers would recommend using the product based on a scale of -100 to 100.
BCBG Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
BCBG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
How Other Brands Compare
BCBG is ranked second for NPS among its competitors. LVMH and Macy's come in first and third, with Bloomingdale's coming in at #4.
BCBG |  LVMH |  Macy's |  Bloomingdale's | |
| Global Ranking | #- | #76 | #254 | #- |
| NPS | 34 | 39 | -11 | -27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $341.97B | $4.88B | $4.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BCBG NPS vs. Competitors
Compared to its competitors, BCBG's NPS is rated right above Macy's, and is preceded by LVMH.
| COMPANY | NPS Score | |
|---|---|---|
 | Valentino | 56 |
| LVMH | 39 |
| BCBG | 34 |
| Macy's | -11 |
| Bloomingdale's | -27 |
BCBG Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BCBG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BCBG Customer Loyalty vs. Competitors
Compared to its competitors, BCBG's Customer Loyalty score is rated right above Valentino.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BCBG | 100% |
| Valentino | 78% |
| Macy's | 77% |
| Bloomingdale's | 76% |
| LVMH | 75% |
Unlock BCBG Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BCBG Customer Loyalty vs. Competitors data and gain insights into your customers today.
BCBG Product Quality
1.5/5
BCBG has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BCBG's overall Product Quality score rated by its users and customers.
BCBG Product Information
BCBG’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.bcbg.com/
- Company Size
- 5,001-10,000 Employees
BCBG Product Quality vs. Competitors
Compared to its competitors, BCBG's Product Quality score is rated right below Bloomingdale's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Valentino | 4.4/5 |
| LVMH | 4.3/5 |
| Macy's | 3.1/5 |
| Bloomingdale's | 2.5/5 |
| BCBG | 1.5/5 |
Unlock BCBG Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BCBG Product Quality vs. Competitors data and gain insights into your customers today.
BCBG Pricing
BCBG ROI & Value For Money
1.5/5
BCBG has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BCBG's overall ROI score rated by its users and customers.
BCBG Pricing vs. Competitors
Compared to its competitors, BCBG's ROI score is rated right below Bloomingdale's.
| COMPANY | Pricing Score | |
|---|---|---|
| Valentino | 4.1/5 |
| LVMH | 3.9/5 |
| Macy's | 3.1/5 |
| Bloomingdale's | 2.5/5 |
| BCBG | 1.5/5 |
Unlock BCBG ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BCBG ROI vs. Competitors data and gain insights into your customers today.
BCBG Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BCBG Customer Satisfaction vs. Competitors
Compared to its competitors, BCBG's Customer Satisfaction score is rated right below Bloomingdale's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Valentino | 93% |
| LVMH | 84% |
| Macy's | 52% |
| Bloomingdale's | 33% |
| BCBG | 0% |
Unlock BCBG Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BCBG Customer Satisfaction vs. Competitors data and gain insights into your customers today.
BCBG Customer Service
1.5/5
BCBG has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BCBG's overall Customer Service score rated by its users and customers.
About BCBG's Customer Service
Website
https://www.bcbg.com/
BCBG Customer Service vs. Competitors
Compared to its competitors, BCBG's Customer Service score is rated right below Bloomingdale's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Valentino | 4.4/5 |
| LVMH | 4.1/5 |
| Macy's | 2.9/5 |
| Bloomingdale's | 2.3/5 |
| BCBG | 1.5/5 |
Unlock BCBG Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BCBG Customer Service vs. Competitors data and gain insights into your customers today.
BCBG as an Employer
3.0/5
BCBG has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
BCBG scored a 34 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of BCBG would recommend the brand to a friend. ENPS measures how likely BCBG employees would recommend working at BCBG to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
