56
NPS
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Valentino
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About Valentino's Brand
The New Mime Collection In Floral Printed Patchworked Leather Among its major competitors, Valentino is ranked in 3rd place for NPS while Yves Saint Laurent is 1st, and Lyst is 2nd.Their current valuation is $148.38M
Brand at a Glance
76%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.4/5
Customer Service
Valentino Ranking
- #3 / 4 of its competitors
Valentino NPS
Valentino's Net Promoter Score (NPS) is a 56 with 70% Promoters, 16% Passives, and 14% Detractors. Net Promoter Score tracks whether Valentino's customers would recommend using the product based on a scale of -100 to 100.
Valentino Overall NPS
| 70% | Promoters |
|---|---|
| 16% | Passives |
| 14% | Detractors |
Valentino NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 63 | Dec 2023 | 63 |
Jan 2024 65 | Jan 2024 | 65 |
Mar 2024 66 | Mar 2024 | 66 |
Jul 2024 66 | Jul 2024 | 66 |
Aug 2024 67 | Aug 2024 | 67 |
Oct 2024 65 | Oct 2024 | 65 |
Jan 2025 62 | Jan 2025 | 62 |
Feb 2025 62 | Feb 2025 | 62 |
Apr 2025 58 | Apr 2025 | 58 |
Jun 2025 57 | Jun 2025 | 57 |
Nov 2025 55 | Nov 2025 | 55 |
Feb 2026 56 | Feb 2026 | 56 |
How Other Brands Compare
Valentino is ranked third for NPS among its competitors. Yves Saint Laurent and Lyst come in first and second, with Gucci coming in at #4. Among those competitors, it is the third most valued company.
Valentino |  Gucci |  Yves Saint Laurent |  Lyst | |
| Global Ranking | #- | #52 | #- | #- |
| NPS | 56 | 31 | 100 | 66 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $148.38M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valentino NPS by Gender
Male customers rated Valentino's NPS 27 points higher than Female customers.
Male
61
Valentino's NPS was rated 61 by Male customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Female
34
Valentino's NPS was rated 34 by Female customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
Valentino NPS by Ethnicity
Valentino's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other 40 | Other | 40 |
Valentino NPS by Age
Valentino's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Valentino NPS by Usage
Valentino's NPS was rated the highest by customers who have used Valentino's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 34 | Over 10 Years | 34 |
Valentino NPS vs. Competitors
Compared to its competitors, Valentino's NPS is rated right above Gucci, and is preceded by Lyst.
| COMPANY | NPS Score | |
|---|---|---|
| Yves Saint Laurent | 100 |
| Lyst | 66 |
| Valentino | 56 |
| Gucci | 31 |
 | Alexander McQueen | -34 |
Valentino Customer Reviews
Out of the 3 Valentino customer reviews 1 was positive and 2 were constructive. Valentino customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Valentino Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Valentino users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Valentino Customer Loyalty Score by Gender
Female customers rated Valentino's Customer Loyalty score 2% higher than Male customers.
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Male
78%
Yes
Female
80%
Yes
Valentino Customer Loyalty Score by Ethnicity
Valentino's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Valentino.
85
out of 100
Asian or Pacific Islander
100
out of 100
Other
Valentino Customer Loyalty Score by Age
Valentino's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 33% | 26-30 | 33% |
Valentino Customer Loyalty Score by Usage
Valentino's Customer Loyalty score was rated the highest by customers who have used Valentino's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Valentino Customer Loyalty Score by Industry
Valentino's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Valentino Customer Loyalty vs. Competitors
Compared to its competitors, Valentino's Customer Loyalty score is rated right above Gucci, and is preceded by Yves Saint Laurent.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lyst | 100% |
| Yves Saint Laurent | 85% |
| Valentino | 76% |
| Gucci | 76% |
| Alexander McQueen | 68% |
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Valentino Product Quality
4.4/5
Valentino has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Valentino Product Information
Valentino’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Valentino's product the highest. Reviewers from the Tech industry rated Valentino the lowest at 4.5.
- Website
- http://valentino.com
- Company Size
- 1,001-5,000 Employees
Industry
Fashion and Beauty
Quick Insights into Valentino Product Quality
Valentino's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Valentino's products/services for Over 10 Years.
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Ranked Valentino Product Quality the Highest
Ranked Valentino Product Quality the Lowest
Valentino Product Quality Score by Gender
Male customers rated Valentino's Product Quality score 0.2 stars higher than Female customers.
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Male
4.5/5
Female
4.3/5
Valentino Product Quality Score by Ethnicity
Valentino's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 4.1 | Other | 4.1 |
Valentino Product Quality Score by Age
Valentino's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
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2
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5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.9 | 26-30 | 3.9 |
Valentino Product Quality Score by Usage
Valentino's Product Quality score was rated the highest by customers who have used Valentino's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Valentino Product Quality Score by Industry
Valentino's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Valentino Product Quality vs. Competitors
Compared to its competitors, Valentino's Product Quality score is rated right above Gucci.
| COMPANY | Product Quality Score | |
|---|---|---|
| Valentino | 4.4/5 |
| Gucci | 4.2/5 |
| Yves Saint Laurent | 4.1/5 |
| Lyst | 4/5 |
| Alexander McQueen | 3.8/5 |
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Valentino Pricing
Valentino ROI & Value For Money
4.1/5
Valentino has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Valentino Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Valentino.
Quick Insights into Valentino ROI
Valentino's ROI score was rated highest by customers who have used Valentino's products/services for Less than 1 Year, and rated lowest by customers who have used Valentino's products/services for Over 10 Years.
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Ranked Valentino ROI the Highest
Ranked Valentino ROI the Lowest
Valentino ROI Score by Gender
Valentino's ROI score was rated 4.2 by both Female and Male customers on Comparably.
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Male
4.2/5
Female
4.2/5
Valentino ROI Score by Ethnicity
Valentino's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.8 | Other | 3.8 |
Valentino ROI Score by Age
Valentino's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.9 | 18-25 | 4.9 |
26-30 3.6 | 26-30 | 3.6 |
Valentino ROI Score by Usage
Valentino's ROI score was rated the highest by customers who have used Valentino's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Valentino ROI Score by Industry
Valentino's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Valentino Pricing vs. Competitors
Compared to its competitors, Valentino's ROI score is rated right above Yves Saint Laurent.
| COMPANY | Pricing Score | |
|---|---|---|
| Valentino | 4.1/5 |
| Yves Saint Laurent | 3.9/5 |
| Gucci | 3.8/5 |
| Alexander McQueen | 3.8/5 |
| Lyst | 3.7/5 |
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Valentino Customer Satisfaction (CSAT)
Valentino Customer Satisfaction (CSAT) Score
91 / 100
Valentino has an overall Customer Satisfaction score of 91 rated by its users and customers.
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Very Satisfied
51%
Satisfied
40%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Valentino Customer Satisfaction
Valentino's Customer Satisfaction score was rated highest by customers who have used Valentino's products/services for 1 to 2 Years, and rated lowest by customers who have used Valentino's products/services for Over 10 Years.
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Ranked Valentino Customer Satisfaction the Highest
Ranked Valentino Customer Satisfaction the Lowest
Valentino Customer Satisfaction Score by Gender
Female customers rated Valentino's Customer Satisfaction score 2 points higher than Male customers.
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86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
88 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
Valentino Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Valentino's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Valentino's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Valentino Customer Satisfaction Score by Age
Valentino's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 67% |
Valentino Customer Satisfaction Score by Usage
Valentino's Customer Satisfaction score was rated the highest by customers who have used Valentino's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Valentino Customer Satisfaction Score by Industry
Valentino's Customer Satisfaction score was rated 100 points by Tech industry customers.
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"label": "Tech",
"groupId": 104,
"score": 100,
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"csatScore": 100,
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}Valentino Customer Satisfaction vs. Competitors
Compared to its competitors, Valentino's Customer Satisfaction score is rated right above Gucci, and is preceded by Lyst.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Yves Saint Laurent | 100% |
| Lyst | 100% |
| Valentino | 90% |
| Gucci | 79% |
| Alexander McQueen | 67% |
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Valentino Customer Service
4.4/5
Valentino has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Valentino's Customer Service
Address
Italy, TX
Website
http://valentino.com
Phone Number
39 02 624921
Quick Insights into Valentino Customer Service
Valentino's Customer Service score was rated highest by customers who have used Valentino's products/services for Less than 1 Year, and rated lowest by customers who have used Valentino's products/services for Over 10 Years.
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Ranked Valentino Customer Service the Highest
Ranked Valentino Customer Service the Lowest
Valentino Customer Service Score by Gender
Male customers rated Valentino's Customer Service score 0.3 stars higher than Female customers.
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Male
4.5/5
Female
4.2/5
Valentino Customer Service Score by Ethnicity
Valentino's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.9 | Other | 3.9 |
Valentino Customer Service Score by Age
Valentino's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.9 | 18-25 | 4.9 |
26-30 4.2 | 26-30 | 4.2 |
Valentino Customer Service Score by Usage
Valentino's Customer Service score was rated the highest by customers who have used Valentino's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Valentino Customer Service Score by Industry
Valentino's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Valentino Customer Service vs. Competitors
Compared to its competitors, Valentino's Customer Service score is rated right above Yves Saint Laurent.
| COMPANY | Customer Service Score | |
|---|---|---|
| Valentino | 4.4/5 |
| Yves Saint Laurent | 4.1/5 |
| Gucci | 4/5 |
| Lyst | 4/5 |
| Alexander McQueen | 3.9/5 |
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Valentino as an Employer
3.8/5
Valentino has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Valentino scored a 56 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Valentino would recommend the brand to a friend. ENPS measures how likely Valentino employees would recommend working at Valentino to a friend.
Net Promoter Score
56
NPS Score
| 70% | Promoters |
|---|---|
| 16% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 25% | Promoters |
|---|---|
| 31% | Passive |
| 44% | Detractors |
