66
NPS
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Lyst
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About Lyst's Brand
Lyst is a fashion search platform. Among its major competitors, Lyst is ranked in 1st place for NPS while Farfetch is 2nd, and ShopStyle is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Lyst Ranking
- #1 / 4 of its competitors
Lyst NPS
Lyst's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Lyst's customers would recommend using the product based on a scale of -100 to 100.
Lyst Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Lyst NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Aug 2023 67 | Aug 2023 | 67 |
How Other Brands Compare
Lyst is ranked first for NPS among its competitors. Farfetch and ShopStyle come in second and third, with Garmentory coming in at #4.
Lyst |  Farfetch |  ShopStyle |  Garmentory | |
| Global Ranking | #- | #780 | #- | #- |
| NPS | 66 | 37 | -17 | - |
| Valuation Updated every 24 hours for public companies | - | $4.62B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lyst Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lyst users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lyst Customer Loyalty vs. Competitors
Compared to its competitors, Lyst's Customer Loyalty score is rated right above ShopStyle.
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Lyst Product Quality
4/5
Lyst has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Lyst Product Information
Lyst’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.lyst.com
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Consumer Services
Ecommerce and Marketplaces
Lyst Product Quality vs. Competitors
Compared to its competitors, Lyst's Product Quality score is rated right above ShopStyle, and is preceded by Farfetch.
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VS
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Lyst Pricing
Lyst ROI & Value For Money
3.7/5
Lyst has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Lyst Pricing vs. Competitors
Compared to its competitors, Lyst's ROI score is rated right below ShopStyle.
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Lyst Customer Satisfaction (CSAT)
Lyst Customer Satisfaction (CSAT) Score
100 / 100
Lyst has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lyst Customer Satisfaction vs. Competitors
Compared to its competitors, Lyst's Customer Satisfaction score is rated right above Farfetch.
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Lyst Customer Service
4/5
Lyst has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Lyst's Customer Service
Address
48 Hoxton Square, London, MN N16pb United Kingdom
Website
http://www.lyst.com
Phone Number
2077396052
Lyst Customer Service vs. Competitors
Compared to its competitors, Lyst's Customer Service score is rated right above Farfetch.
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Lyst as an Employer
3.7/5
Lyst has a 3.7/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Lyst scored a 66 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Lyst would recommend the brand to a friend. ENPS measures how likely Lyst employees would recommend working at Lyst to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
