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Farfetch is

Ranked

#111

Retail Brands

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Farfetch

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Farfetch

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Farfetch is ranked #111 in Retail Brands

About Farfetch's Brand

FARFETCH Group consists of farfetch.com, the e-commerce marketplace for luxury; Browns, the iconic British fashion boutique; Stadium Goods, the world's premier sneaker and streetwear marketplace; and New Guards Group, the brand platform. Farfetch’s brand is ranked #780 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Farfetch. When compared to other organizations within the Retail industry, Farfetch is ranked #111. Among its major competitors, Farfetch is ranked in 2nd place for NPS while Yoox Net-a-Porter is 1st, and Shopbop is 3rd.Their current market cap is $4.62B

Brand at a Glance

79%

Customer Loyalty

4.1/5

Product Quality

3.8/5

Pricing

4/5

Customer Service

Farfetch CMO

John Veichmanis

Farfetch Ranking

^#111 in Retail
^#2 / 4 of its competitors

Farfetch NPS

Farfetch's Net Promoter Score (NPS) is a 37 with 57% Promoters, 23% Passives, and 20% Detractors. Net Promoter Score tracks whether Farfetch's customers would recommend using the product based on a scale of -100 to 100.

Farfetch Overall NPS

NPS

57%	Promoters
23%	Passives
20%	Detractors

Farfetch NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2024 39	Mar 2024	39
Apr 2024 39	Apr 2024	39
Jun 2024 39	Jun 2024	39
Aug 2024 39	Aug 2024	39
Nov 2024 37	Nov 2024	37
Jan 2025 37	Jan 2025	37
Apr 2025 37	Apr 2025	37
May 2025 37	May 2025	37
Jun 2025 37	Jun 2025	37
Aug 2025 37	Aug 2025	37
Oct 2025 37	Oct 2025	37
Dec 2025 37	Dec 2025	37

How Other Brands Compare

Farfetch is ranked second for NPS among its competitors. Yoox Net-a-Porter and Shopbop come in first and third, with HauteLook coming in at #4. Among those competitors, it is the second most valued company behind HauteLook.

	Farfetch	HauteLook	Yoox Net-a-Porter	Shopbop
Global Ranking	#780	#-	#-	#-
NPS	37	-100	100	20
Valuation Updated every 24 hours for public companies	$4.62B	$5.75B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Farfetch NPS by Gender

Male customers rated Farfetch's NPS 25 points higher than Female customers.

Male

Farfetch's NPS was rated 38 by Male customers on Comparably.

56%

Promoters

26%

Passives

18%

Detractors

Female

Farfetch's NPS was rated 13 by Female customers on Comparably.

48%

Promoters

17%

Passives

35%

Detractors

Farfetch NPS by Ethnicity

Farfetch's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 31	Caucasian	31
Hispanic or Latino 43	Hispanic or Latino	43
African American/Black 46	African American/Black	46
Asian or Pacific Islander 45	Asian or Pacific Islander	45
Other -23	Other	-23

Farfetch NPS by Age

Farfetch's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

53%

19%

28%

26-30

63%

16%

21%

31-35

44%

28%

36-40

40%

30%

41-45

57%

14%

29%

46-50

75%

25%

51-55

66%

17%

56-60

25%

75%

61-65

50%

25%

Farfetch NPS by Usage

Farfetch's NPS was rated the highest by customers who have used Farfetch's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 15	Less than 1 Year	15
1 to 2 Years 47	1 to 2 Years	47
2 to 5 Years 11	2 to 5 Years	11
5 to 10 Years 25	5 to 10 Years	25
Over 10 Years -20	Over 10 Years	-20

Farfetch NPS vs. Competitors

Compared to its competitors, Farfetch's NPS is rated right above Shopbop, and is preceded by Yoox Net-a-Porter.

COMPANY		NPS Score
	Yoox Net-a-Porter	100
	Farfetch	37
	Shopbop	20
	Zalando	15
	Matches Fashion	9
	YOOX Group	-25
	Lane Crawford	-37
	HauteLook	-100

Farfetch NPS vs Companies in Retail

In the Retail industry, Farfetch's NPS is rated right above Target, and is preceded by Bath & Body Works.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Farfetch	37
	Target	36
	Chipotle	16

Farfetch Customer Reviews

Out of the 29 Farfetch customer reviews 21 were positive and 8 were constructive. Farfetch customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Farfetch Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Farfetch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79%

21%

Farfetch Customer Loyalty Score by Gender

Male customers rated Farfetch's Customer Loyalty score 13% higher than Female customers.

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Male

87%

Yes

Female

74%

Yes

Farfetch Customer Loyalty Score by Ethnicity

Farfetch's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Farfetch Customer Loyalty Score by Age

Farfetch's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 83%	18-25	83%
26-30 86%	26-30	86%
31-35 60%	31-35	60%
36-40 64%	36-40	64%
41-45 74%	41-45	74%
46-50 100%	46-50	100%
51-55 100%	51-55	100%
56-60 78%	56-60	78%
61-65 78%	61-65	78%

Farfetch Customer Loyalty Score by Usage

Farfetch's Customer Loyalty score was rated the highest by customers who have used Farfetch's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	65%
1 to 2 Years	83%
2 to 5 Years	75%
5 to 10 Years	85%
Over 10 Years	100%

Farfetch Customer Loyalty Score by Industry

Farfetch's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	87%
Accounting	80%
Aerospace and Aviation	28%
Fashion and Beauty	74%
Architecture and Planning	85%
Arts and Entertainment	70%
Banking and Financial Services	40%
Business and Consumer Services	85%
Consulting	40%
Marketing, Advertising and Research	85%
Professional Services	70%

Farfetch Customer Loyalty vs. Competitors

Compared to its competitors, Farfetch's Customer Loyalty score is rated right above Shopbop, and is preceded by Matches Fashion.

COMPANY		Customer Loyalty Score
	Zalando	86%
	Matches Fashion	83%
	Farfetch	79%
	Shopbop	72%
	YOOX Group	68%
	Lane Crawford	54%
	Yoox Net-a-Porter	N/A
	HauteLook	N/A

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Customer Loyalty for Other Retail Brands

In the Retail industry, Farfetch's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Farfetch	79%
	Chipotle	76%

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Farfetch Product Quality

4.1/5

Farfetch has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Farfetch Product Information

Farfetch’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Farfetch's product the highest. Reviewers from the Accounting industry rated Farfetch the lowest at 3.7.

Website: http://www.farfetch.com

Company Size: 1,001-5,000 Employees

Industry

Fashion and Beauty

Quick Insights into Farfetch Product Quality

Farfetch's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Professional Services industry.

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Ranked Farfetch Product Quality the Highest

51-55	5
Business and Consumer Services	4.8
1 to 2 Years	4.5

Ranked Farfetch Product Quality the Lowest

Over 10 Years	3.2
56-60	2.4
Professional Services	2

Farfetch Product Quality Score by Gender

Male customers rated Farfetch's Product Quality score 0.2 stars higher than Female customers.

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Male

4.1/5

Female

3.9/5

Farfetch Product Quality Score by Ethnicity

Farfetch's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.4	Other	3.4

Farfetch Product Quality Score by Age

Farfetch's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 4.6	26-30	4.6
31-35 3.8	31-35	3.8
36-40 3.6	36-40	3.6
41-45 3.5	41-45	3.5
46-50 3.4	46-50	3.4
51-55 5	51-55	5
56-60 2.4	56-60	2.4
61-65 4.1	61-65	4.1

Farfetch Product Quality Score by Usage

Farfetch's Product Quality score was rated the highest by customers who have used Farfetch's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.5
2 to 5 Years	3.6
5 to 10 Years	3.6
Over 10 Years	3.2

Farfetch Product Quality Score by Industry

Farfetch's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Professional Services industry customers.

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Tech	4.4
Accounting	3.7
Aerospace and Aviation	3.7
Fashion and Beauty	4.1
Architecture and Planning	3.1
Arts and Entertainment	4.2
Banking and Financial Services	3.8
Business and Consumer Services	4.8
Consulting	4.6
Marketing, Advertising and Research	4.8
Professional Services	2

Farfetch Product Quality vs. Competitors

Compared to its competitors, Farfetch's Product Quality score is rated right above Zalando, and is preceded by Matches Fashion.

COMPANY		Product Quality Score
	Matches Fashion	4.1/5
	Farfetch	4.1/5
	Zalando	4/5
	Lane Crawford	3.5/5
	Shopbop	3.3/5
	YOOX Group	3/5
	Yoox Net-a-Porter	N/A
	HauteLook	N/A

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Product Quality for Other Retail Brands

In the Retail industry, Farfetch's Product Quality score is rated right above Target, and is preceded by Bath & Body Works.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Farfetch	4.1/5
	Target	4.1/5
	Chipotle	3.8/5

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Farfetch Pricing

Farfetch ROI & Value For Money

3.8/5

Farfetch has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Farfetch Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Farfetch.

Quick Insights into Farfetch ROI

Farfetch's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers who have used Farfetch's products/services for Over 10 Years.

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Ranked Farfetch ROI the Highest

Business and Consumer Services	4.6
26-30	4.3
1 to 2 Years	4.2

Ranked Farfetch ROI the Lowest

Architecture and Planning	2.5
56-60	2.4
Over 10 Years	2.1

Farfetch ROI Score by Gender

Male customers rated Farfetch's ROI score 0.2 stars higher than Female customers.

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Male

3.8/5

Female

3.6/5

Farfetch ROI Score by Ethnicity

Farfetch's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 3.1	Other	3.1

Farfetch ROI Score by Age

Farfetch's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.3	26-30	4.3
31-35 3.5	31-35	3.5
36-40 3.5	36-40	3.5
41-45 3.3	41-45	3.3
46-50 3.5	46-50	3.5
51-55 3.8	51-55	3.8
56-60 2.4	56-60	2.4
61-65 3.7	61-65	3.7

Farfetch ROI Score by Usage

Farfetch's ROI score was rated the highest by customers who have used Farfetch's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.2
2 to 5 Years	3.4
5 to 10 Years	3.4
Over 10 Years	2.1

Farfetch ROI Score by Industry

Farfetch's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4
Accounting	3.5
Aerospace and Aviation	4.2
Fashion and Beauty	3.8
Architecture and Planning	2.5
Arts and Entertainment	4.1
Banking and Financial Services	3.8
Business and Consumer Services	4.6
Consulting	3.6
Marketing, Advertising and Research	4.4
Professional Services	2.6

Farfetch Pricing vs. Competitors

Compared to its competitors, Farfetch's ROI score is rated right above Shopbop, and is preceded by Zalando.

COMPANY		Pricing Score
	Matches Fashion	4/5
	Zalando	3.9/5
	Farfetch	3.8/5
	Shopbop	3.3/5
	Lane Crawford	3.3/5
	YOOX Group	2.8/5
	Yoox Net-a-Porter	N/A
	HauteLook	N/A

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ROI for Other Retail Brands

In the Retail industry, Farfetch's ROI score is rated right above American Eagle Outfitters, and is preceded by Target.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	Farfetch	3.8/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5

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Farfetch Customer Satisfaction (CSAT)

Farfetch Customer Satisfaction (CSAT) Score

80 / 100

Farfetch has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied	43%
Satisfied	37%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	2%
Very Dissatisfied	9%

Very Satisfied

43%

Satisfied

37%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Farfetch Customer Satisfaction

Farfetch's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.

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Ranked Farfetch Customer Satisfaction the Highest

26-30	100%
Business and Consumer Services	100%
1 to 2 Years	97%

Ranked Farfetch Customer Satisfaction the Lowest

Less than 1 Year	67%
Arts and Entertainment	64%
56-60	0%

Farfetch Customer Satisfaction Score by Gender

Male customers rated Farfetch's Customer Satisfaction score 10 points higher than Female customers.

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88 / 100

Male

	Very Satisfied	71%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	0%
	Very Dissatisfied	8%

78 / 100

Female

	Very Satisfied	35%
	Satisfied	43%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	2%
	Very Dissatisfied	13%

Farfetch Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Farfetch's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100

Very Satisfied	40%
Satisfied	40%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

40%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

CSAT according to Hispanic or Latino

Farfetch's Customer Satisfaction (CSAT) score was rated 86% according to Hispanic or Latino users and customers.

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86 / 100

Very Satisfied	57%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

57%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

CSAT according to African American/Black

Farfetch's Customer Satisfaction (CSAT) score was rated 76% according to African American/Black users and customers.

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76 / 100

Very Satisfied	38%
Satisfied	38%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	0%
Very Dissatisfied	6%

Very Satisfied

38%

Satisfied

38%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Farfetch's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.

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83 / 100

Very Satisfied	44%
Satisfied	39%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	5%
Very Dissatisfied	6%

Very Satisfied

44%

Satisfied

39%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Farfetch's Customer Satisfaction (CSAT) score was rated 69% according to Other users and customers.

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69 / 100

Very Satisfied	46%
Satisfied	23%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	0%
Very Dissatisfied	23%

Very Satisfied

46%

Satisfied

23%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

23%

Farfetch Customer Satisfaction Score by Age

Farfetch's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

88%

26-30

100%

31-35

78%

36-40

60%

41-45

100%

46-50

75%

51-55

100%

56-60

61-65

50%

Farfetch Customer Satisfaction Score by Usage

Farfetch's Customer Satisfaction score was rated the highest by customers who have used Farfetch's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	67
1 to 2 Years	97
2 to 5 Years	72
5 to 10 Years	73
Over 10 Years	75

Farfetch Customer Satisfaction Score by Industry

Farfetch's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.

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	"title": "Farfetch Customer Satisfaction Score by Industry",
	"text": "Farfetch's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.",
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			"csatScore": 64,
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			"scoreClassName": "",
			"scoreLabel": 64
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		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Farfetch's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
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			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
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			"csatScore": 100,
			"text": "Farfetch's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
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}

Tech	100
Accounting	67
Aerospace and Aviation	67
Fashion and Beauty	90
Architecture and Planning	67
Arts and Entertainment	64
Business and Consumer Services	100
Marketing, Advertising and Research	100

Farfetch Customer Satisfaction vs. Competitors

Compared to its competitors, Farfetch's Customer Satisfaction score is rated right above Lane Crawford, and is preceded by Zalando.

COMPANY		Customer Satisfaction (CSAT) Score
	Matches Fashion	100%
	HauteLook	100%
	Zalando	82%
	Farfetch	80%
	Lane Crawford	75%
	Shopbop	61%
	YOOX Group	50%
	Yoox Net-a-Porter	0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Farfetch's Customer Satisfaction score is rated right above Target, and is preceded by Bath & Body Works.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Farfetch	80%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%

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Farfetch Customer Service

4/5

Farfetch has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Farfetch's Customer Service

Address

The Bower, 4th Floor, 211 Old Street, London EC1V 9NR, EC1V 9NR United Kingdom

Website

http://www.farfetch.com

Farfetch's Social Links

Quick Insights into Farfetch Customer Service

Farfetch's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 56-60.

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Ranked Farfetch Customer Service the Highest

Business and Consumer Services	4.7
51-55	4.6
Hispanic or Latino	4.5

Ranked Farfetch Customer Service the Lowest

Over 10 Years	3
Professional Services	2
56-60	1.9

Farfetch Customer Service Score by Gender

Male customers rated Farfetch's Customer Service score 0.3 stars higher than Female customers.

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Male

4/5

Female

3.7/5

Farfetch Customer Service Score by Ethnicity

Farfetch's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.3	Other	3.3

Farfetch Customer Service Score by Age

Farfetch's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 4.4	26-30	4.4
31-35 3.7	31-35	3.7
36-40 3.6	36-40	3.6
41-45 3.3	41-45	3.3
46-50 4	46-50	4
51-55 4.6	51-55	4.6
56-60 1.9	56-60	1.9
61-65 3.7	61-65	3.7

Farfetch Customer Service Score by Usage

Farfetch's Customer Service score was rated the highest by customers who have used Farfetch's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	4.2
2 to 5 Years	3.4
5 to 10 Years	3.4
Over 10 Years	3

Farfetch Customer Service Score by Industry

Farfetch's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Professional Services industry customers.

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Tech	4
Accounting	3.8
Aerospace and Aviation	4.4
Fashion and Beauty	4
Architecture and Planning	2.3
Arts and Entertainment	3.9
Business and Consumer Services	4.7
Consulting	4
Marketing, Advertising and Research	4.6
Professional Services	2

Farfetch Customer Service vs. Competitors

Compared to its competitors, Farfetch's Customer Service score is rated right above Matches Fashion, and is preceded by Zalando.

COMPANY		Customer Service Score
	Zalando	4.1/5
	Farfetch	4/5
	Matches Fashion	3.9/5
	Lane Crawford	3.5/5
	Shopbop	3.4/5
	YOOX Group	3.1/5
	Yoox Net-a-Porter	N/A
	HauteLook	N/A

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Customer Service for Other Retail Brands

In the Retail industry, Farfetch's Customer Service score is rated right above Target, and is preceded by American Eagle Outfitters.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Farfetch	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5

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Farfetch as an Employer

4.3/5

Farfetch has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of Farfetch

José Neves

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Farfetch scored a 37 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Farfetch would recommend the brand to a friend. ENPS measures how likely Farfetch employees would recommend working at Farfetch to a friend.

Net Promoter Score

NPS Score

57%	Promoters
23%	Passive
20%	Detractors

Employee Net Promoter Score

eNPS Score

55%	Promoters
22%	Passive
23%	Detractors

Global Ranking Snapshot

Farfetch is ranked #780 in the Global Top 100 Brands. It ranks just behind HCSS and just ahead of Chess.com.

RANK			INDUSTRY
778	Haworth	Franco Bianchi	Retail
779	HCSS	Steve McGough	Tech
780	Farfetch	José Neves	Retail
781	Chess.com	Erik Allebest	Media and Entertainment
782	McMaster-Carr	James DeLaney	Automotive and Transportation
783	Kiewit Corporation	Rick Lanoha	Business and Consumer Services
784	Chicken Salad Chick	Scott Deviney	Food and Beverages