9
NPS
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Matches Fashion
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About Matches Fashion's Brand
Matches Fashion is a multi-brand fashion retailer that offers the latest fashion from designer brands. Among its major competitors, Matches Fashion is ranked in 6th place for NPS while Harrods is 1st, and Farfetch is 2nd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Matches Fashion Ranking
- #2 / 4 of its competitors
Matches Fashion NPS
Matches Fashion's Net Promoter Score (NPS) is a 9 with 42% Promoters, 25% Passives, and 33% Detractors. Net Promoter Score tracks whether Matches Fashion's customers would recommend using the product based on a scale of -100 to 100.
Matches Fashion Overall NPS
| 42% | Promoters |
|---|---|
| 25% | Passives |
| 33% | Detractors |
Matches Fashion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Mar 2022 -50 | Mar 2022 | -50 |
May 2022 0 | May 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 -20 | Nov 2022 | -20 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 10 | Feb 2023 | 10 |
Jul 2023 18 | Jul 2023 | 18 |
Sep 2023 8 | Sep 2023 | 8 |
How Other Brands Compare
Matches Fashion is ranked second for NPS among its competitors. Farfetch and Moda Operandi come in first and third, with Fancy coming in at #4.
Matches Fashion |  Farfetch |  Moda Operandi |  Fancy | |
| Global Ranking | #- | #780 | #- | #- |
| NPS | 9 | 37 | -42 | - |
| Valuation Updated every 24 hours for public companies | - | $4.62B | $950.00M | $700.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Matches Fashion NPS vs. Competitors
Compared to its competitors, Matches Fashion's NPS is rated right above Fancy, and is preceded by Bergdorf Goodman.
| COMPANY | NPS Score | |
|---|---|---|
 | Harrods | 47 |
| Farfetch | 37 |
 | ASOS | 33 |
 | Shopbop | 20 |
 | Bergdorf Goodman | 10 |
| Matches Fashion | 9 |
| Fancy | N/A |
 | YOOX Group | -25 |
 | Boohoo | -38 |
| Moda Operandi | -42 |
Matches Fashion Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Matches Fashion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Matches Fashion Customer Loyalty vs. Competitors
Compared to its competitors, Matches Fashion's Customer Loyalty score is rated right above Farfetch, and is preceded by ASOS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ASOS | 84% |
| Matches Fashion | 83% |
| Farfetch | 79% |
| Harrods | 76% |
| Bergdorf Goodman | 76% |
| Shopbop | 72% |
| YOOX Group | 68% |
| Boohoo | 53% |
| Moda Operandi | 29% |
| Fancy | N/A |
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Matches Fashion Product Quality
4.1/5
Matches Fashion has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Matches Fashion Product Information
Matches Fashion’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Social
Matches Fashion Product Quality vs. Competitors
Compared to its competitors, Matches Fashion's Product Quality score is rated right above Harrods.
| COMPANY | Product Quality Score | |
|---|---|---|
| Matches Fashion | 4.1/5 |
| Harrods | 4.1/5 |
| Farfetch | 4.1/5 |
| ASOS | 4.1/5 |
| Moda Operandi | 3.8/5 |
| Boohoo | 3.4/5 |
| Shopbop | 3.3/5 |
| Bergdorf Goodman | 3.2/5 |
| YOOX Group | 3/5 |
| Fancy | N/A |
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Matches Fashion Pricing
Matches Fashion ROI & Value For Money
4/5
Matches Fashion has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Matches Fashion Pricing vs. Competitors
Compared to its competitors, Matches Fashion's ROI score is rated right above Harrods.
| COMPANY | Pricing Score | |
|---|---|---|
| Matches Fashion | 4/5 |
| Harrods | 3.8/5 |
| Farfetch | 3.8/5 |
| ASOS | 3.7/5 |
| Shopbop | 3.3/5 |
| Boohoo | 3.2/5 |
| Moda Operandi | 3.2/5 |
| Bergdorf Goodman | 3/5 |
| YOOX Group | 2.8/5 |
| Fancy | N/A |
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Matches Fashion Customer Satisfaction (CSAT)
Matches Fashion Customer Satisfaction (CSAT) Score
100 / 100
Matches Fashion has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Matches Fashion Customer Satisfaction vs. Competitors
Compared to its competitors, Matches Fashion's Customer Satisfaction score is rated right above ASOS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Matches Fashion | 100% |
| ASOS | 96% |
| Moda Operandi | 83% |
| Harrods | 81% |
| Farfetch | 80% |
| Shopbop | 61% |
| Boohoo | 61% |
| YOOX Group | 50% |
| Bergdorf Goodman | 43% |
| Fancy | 0% |
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Matches Fashion Customer Service
3.9/5
Matches Fashion has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Matches Fashion's Customer Service
Address
Unit 15a,Welmar Mews, 154 Clapham Park Road, SW4 7DD United Kingdom
Website
http://www.matchesfashion.com
Phone Number
+44 870 067 8838
Matches Fashion Customer Service vs. Competitors
Compared to its competitors, Matches Fashion's Customer Service score is rated right above Moda Operandi, and is preceded by Farfetch.
| COMPANY | Customer Service Score | |
|---|---|---|
| Harrods | 4.1/5 |
| Farfetch | 4/5 |
| Matches Fashion | 3.9/5 |
| Moda Operandi | 3.9/5 |
| ASOS | 3.7/5 |
| Shopbop | 3.4/5 |
| Boohoo | 3.4/5 |
| YOOX Group | 3.1/5 |
| Bergdorf Goodman | 2.9/5 |
| Fancy | N/A |
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Matches Fashion as an Employer
Consumer vs. Employees
Matches Fashion scored a 9 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Matches Fashion would recommend the brand to a friend. ENPS measures how likely Matches Fashion employees would recommend working at Matches Fashion to a friend.
Net Promoter Score
9
NPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 0% | Promoters |
|---|---|
| 60% | Passive |
| 40% | Detractors |
