10
NPS
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Bergdorf Goodman
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About Bergdorf Goodman's Brand
Bergdorf Goodman represent the pinnacle of style,service and modern luxury. Among its major competitors, Bergdorf Goodman is ranked in 2nd place for NPS while Neiman Marcus is 1st, and Matches Fashion is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Bergdorf Goodman Ranking
- #2 / 4 of its competitors
Bergdorf Goodman NPS
Bergdorf Goodman's Net Promoter Score (NPS) is a 10 with 51% Promoters, 8% Passives, and 41% Detractors. Net Promoter Score tracks whether Bergdorf Goodman's customers would recommend using the product based on a scale of -100 to 100.
Bergdorf Goodman Overall NPS
| 51% | Promoters |
|---|---|
| 8% | Passives |
| 41% | Detractors |
Bergdorf Goodman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 24 | Sep 2024 | 24 |
Oct 2024 23 | Oct 2024 | 23 |
Nov 2024 21 | Nov 2024 | 21 |
Dec 2024 21 | Dec 2024 | 21 |
Jan 2025 18 | Jan 2025 | 18 |
Feb 2025 10 | Feb 2025 | 10 |
Mar 2025 9 | Mar 2025 | 9 |
May 2025 9 | May 2025 | 9 |
Jun 2025 13 | Jun 2025 | 13 |
Aug 2025 15 | Aug 2025 | 15 |
Oct 2025 13 | Oct 2025 | 13 |
Nov 2025 8 | Nov 2025 | 8 |
How Other Brands Compare
Bergdorf Goodman is ranked second for NPS among its competitors. Neiman Marcus and Matches Fashion come in first and third, with Saks Fifth Avenue coming in at #4.
Bergdorf Goodman |  Neiman Marcus |  Matches Fashion |  Saks Fifth Avenue | |
| Global Ranking | #- | #567 | #- | #- |
| NPS | 10 | 11 | 9 | -4 |
| Valuation Updated every 24 hours for public companies | - | $387.36M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bergdorf Goodman NPS by Gender
Female customers rated Bergdorf Goodman's NPS 29 points higher than Male customers.
Male
-56
Bergdorf Goodman's NPS was rated -56 by Male customers on Comparably.
22%
Promoters
0%
Passives
78%
Detractors
Female
-27
Bergdorf Goodman's NPS was rated -27 by Female customers on Comparably.
31%
Promoters
11%
Passives
58%
Detractors
Bergdorf Goodman NPS by Ethnicity
Bergdorf Goodman's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
African American/Black 34 | African American/Black | 34 |
Bergdorf Goodman NPS by Age
Bergdorf Goodman's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Bergdorf Goodman NPS by Usage
Bergdorf Goodman's NPS was rated the highest by customers who have used Bergdorf Goodman's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -76 | Over 10 Years | -76 |
Bergdorf Goodman NPS vs. Competitors
Compared to its competitors, Bergdorf Goodman's NPS is rated right above Matches Fashion, and is preceded by Neiman Marcus.
| COMPANY | NPS Score | |
|---|---|---|
| Neiman Marcus | 11 |
| Bergdorf Goodman | 10 |
| Matches Fashion | 9 |
| Saks Fifth Avenue | -4 |
 | Barneys New York | -8 |
Bergdorf Goodman Customer Reviews
Out of the 10 Bergdorf Goodman customer reviews 4 were positive and 6 were constructive. Bergdorf Goodman customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bergdorf Goodman Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Bergdorf Goodman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bergdorf Goodman Customer Loyalty Score by Gender
Female customers rated Bergdorf Goodman's Customer Loyalty score 1% higher than Male customers.
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Male
80%
Yes
Female
81%
Yes
Bergdorf Goodman Customer Loyalty Score by Ethnicity
Bergdorf Goodman's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bergdorf Goodman.
78
out of 100
Caucasian
100
out of 100
African American/Black
Bergdorf Goodman Customer Loyalty Score by Age
Bergdorf Goodman's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
41-45 78% | 41-45 | 78% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
61-65 40% | 61-65 | 40% |
66+ 100% | 66+ | 100% |
Bergdorf Goodman Customer Loyalty Score by Usage
Bergdorf Goodman's Customer Loyalty score was rated the highest by customers who have used Bergdorf Goodman's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Bergdorf Goodman Customer Loyalty Score by Industry
Bergdorf Goodman's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Bergdorf Goodman Customer Loyalty vs. Competitors
Compared to its competitors, Bergdorf Goodman's Customer Loyalty score is rated right above Saks Fifth Avenue, and is preceded by Matches Fashion.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Matches Fashion | 83% |
| Bergdorf Goodman | 76% |
| Saks Fifth Avenue | 71% |
| Neiman Marcus | 70% |
| Barneys New York | 47% |
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Bergdorf Goodman Product Quality
3.2/5
Bergdorf Goodman has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Bergdorf Goodman Product Information
Bergdorf Goodman’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bergdorf Goodman's product the highest. Reviewers from the Arts and Entertainment industry rated Bergdorf Goodman the lowest at 3.1.
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Bergdorf Goodman Product Quality
Bergdorf Goodman's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used Bergdorf Goodman's products/services for Over 10 Years.
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Ranked Bergdorf Goodman Product Quality the Highest
Ranked Bergdorf Goodman Product Quality the Lowest
Bergdorf Goodman Product Quality Score by Gender
Male customers rated Bergdorf Goodman's Product Quality score 0.3 stars higher than Female customers.
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Male
2.9/5
Female
2.6/5
Bergdorf Goodman Product Quality Score by Ethnicity
Bergdorf Goodman's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Bergdorf Goodman Product Quality Score by Age
Bergdorf Goodman's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
41-45 2.7 | 41-45 | 2.7 |
51-55 5 | 51-55 | 5 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2 | 61-65 | 2 |
66+ 2.1 | 66+ | 2.1 |
Bergdorf Goodman Product Quality Score by Usage
Bergdorf Goodman's Product Quality score was rated the highest by customers who have used Bergdorf Goodman's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Bergdorf Goodman Product Quality Score by Industry
Bergdorf Goodman's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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Bergdorf Goodman Product Quality vs. Competitors
Compared to its competitors, Bergdorf Goodman's Product Quality score is rated right above Saks Fifth Avenue, and is preceded by Barneys New York.
| COMPANY | Product Quality Score | |
|---|---|---|
| Matches Fashion | 4.1/5 |
| Neiman Marcus | 3.5/5 |
| Barneys New York | 3.3/5 |
| Bergdorf Goodman | 3.2/5 |
| Saks Fifth Avenue | 3.2/5 |
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Bergdorf Goodman Pricing
Bergdorf Goodman ROI & Value For Money
3/5
Bergdorf Goodman has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Bergdorf Goodman Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Bergdorf Goodman.
Quick Insights into Bergdorf Goodman ROI
Bergdorf Goodman's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 61-65.
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Ranked Bergdorf Goodman ROI the Highest
Ranked Bergdorf Goodman ROI the Lowest
Bergdorf Goodman ROI Score by Gender
Male customers rated Bergdorf Goodman's ROI score 0.1 stars higher than Female customers.
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Male
2.6/5
Female
2.5/5
Bergdorf Goodman ROI Score by Ethnicity
Bergdorf Goodman's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 4 | African American/Black | 4 |
Bergdorf Goodman ROI Score by Age
Bergdorf Goodman's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
41-45 2.1 | 41-45 | 2.1 |
51-55 4.6 | 51-55 | 4.6 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3 | 66+ | 3 |
Bergdorf Goodman ROI Score by Usage
Bergdorf Goodman's ROI score was rated the highest by customers who have used Bergdorf Goodman's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Bergdorf Goodman ROI Score by Industry
Bergdorf Goodman's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Arts and Entertainment industry customers.
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Bergdorf Goodman Pricing vs. Competitors
Compared to its competitors, Bergdorf Goodman's ROI score is rated right above Saks Fifth Avenue, and is preceded by Barneys New York.
| COMPANY | Pricing Score | |
|---|---|---|
| Matches Fashion | 4/5 |
| Neiman Marcus | 3.3/5 |
| Barneys New York | 3.2/5 |
| Bergdorf Goodman | 3/5 |
| Saks Fifth Avenue | 3/5 |
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Bergdorf Goodman Customer Satisfaction (CSAT)
Bergdorf Goodman Customer Satisfaction (CSAT) Score
43 / 100
Bergdorf Goodman has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
37%
Satisfied
6%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bergdorf Goodman Customer Satisfaction
Bergdorf Goodman's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers ages 61-65.
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Ranked Bergdorf Goodman Customer Satisfaction the Highest
Ranked Bergdorf Goodman Customer Satisfaction the Lowest
Bergdorf Goodman Customer Satisfaction Score by Gender
Female customers rated Bergdorf Goodman's Customer Satisfaction score 7 points higher than Male customers.
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22 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 56% |
29 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 12% | |
Very Dissatisfied | 47% |
Bergdorf Goodman Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bergdorf Goodman's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.
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15 / 100
Very Satisfied
11%
Satisfied
4%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
63%
CSAT according to African American/Black
Bergdorf Goodman's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Bergdorf Goodman Customer Satisfaction Score by Age
Bergdorf Goodman's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 25% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 25% |
Bergdorf Goodman Customer Satisfaction Score by Usage
Bergdorf Goodman's Customer Satisfaction score was rated the highest by customers who have used Bergdorf Goodman's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Bergdorf Goodman Customer Satisfaction Score by Industry
Bergdorf Goodman's Customer Satisfaction score was rated the highest by Fashion and Beauty industry customers, and the lowest by Arts and Entertainment industry customers.
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"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 50
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"groupId": 497,
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}Bergdorf Goodman Customer Satisfaction vs. Competitors
Compared to its competitors, Bergdorf Goodman's Customer Satisfaction score is rated right below Barneys New York.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Matches Fashion | 100% |
| Neiman Marcus | 62% |
| Saks Fifth Avenue | 59% |
| Barneys New York | 50% |
| Bergdorf Goodman | 43% |
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Bergdorf Goodman Customer Service
2.9/5
Bergdorf Goodman has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Bergdorf Goodman's Customer Service
Address
New York City, NY
Website
http://www.bergdorfgoodman.com/
Phone Number
212-872-8708
Quick Insights into Bergdorf Goodman Customer Service
Bergdorf Goodman's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Bergdorf Goodman's products/services for Over 10 Years.
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Ranked Bergdorf Goodman Customer Service the Highest
Ranked Bergdorf Goodman Customer Service the Lowest
Bergdorf Goodman Customer Service Score by Gender
Male customers rated Bergdorf Goodman's Customer Service score 0.3 stars higher than Female customers.
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Male
2.5/5
Female
2.2/5
Bergdorf Goodman Customer Service Score by Ethnicity
Bergdorf Goodman's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3.3 | African American/Black | 3.3 |
Bergdorf Goodman Customer Service Score by Age
Bergdorf Goodman's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
41-45 2 | 41-45 | 2 |
51-55 4.6 | 51-55 | 4.6 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Bergdorf Goodman Customer Service Score by Usage
Bergdorf Goodman's Customer Service score was rated the highest by customers who have used Bergdorf Goodman's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Bergdorf Goodman Customer Service Score by Industry
Bergdorf Goodman's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Arts and Entertainment industry customers.
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Bergdorf Goodman Customer Service vs. Competitors
Compared to its competitors, Bergdorf Goodman's Customer Service score is rated right below Saks Fifth Avenue.
| COMPANY | Customer Service Score | |
|---|---|---|
| Matches Fashion | 3.9/5 |
| Neiman Marcus | 3.3/5 |
| Barneys New York | 3.2/5 |
| Saks Fifth Avenue | 3.1/5 |
| Bergdorf Goodman | 2.9/5 |
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Bergdorf Goodman as an Employer
3.7/5
Bergdorf Goodman has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Bergdorf Goodman scored a 10 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bergdorf Goodman would recommend the brand to a friend. ENPS measures how likely Bergdorf Goodman employees would recommend working at Bergdorf Goodman to a friend.
Net Promoter Score
10
NPS Score
| 51% | Promoters |
|---|---|
| 8% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
