-8
NPS
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Barneys New York
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About Barneys New York's Brand
Barneys New York is an american chain of luxury specialty retail department stores.
Brand at a Glance
47%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Barneys New York NPS
Barneys New York's Net Promoter Score (NPS) is a -8 with 38% Promoters, 16% Passives, and 46% Detractors. Net Promoter Score tracks whether Barneys New York's customers would recommend using the product based on a scale of -100 to 100.
Barneys New York Overall NPS
| 38% | Promoters |
|---|---|
| 16% | Passives |
| 46% | Detractors |
Barneys New York NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 50 | May 2020 | 50 |
Jun 2020 0 | Jun 2020 | 0 |
Jul 2020 -25 | Jul 2020 | -25 |
Oct 2020 0 | Oct 2020 | 0 |
Feb 2021 17 | Feb 2021 | 17 |
Aug 2021 29 | Aug 2021 | 29 |
Oct 2022 13 | Oct 2022 | 13 |
Nov 2022 11 | Nov 2022 | 11 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -9 | Feb 2023 | -9 |
Jan 2024 -17 | Jan 2024 | -17 |
Mar 2024 -8 | Mar 2024 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barneys New York Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Barneys New York users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Barneys New York Product Quality
3.3/5
Barneys New York has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Barneys New York Product Information
Barneys New York’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://barneys.com
- Company Size
- 501-1,000 Employees
Industry
Ecommerce and Marketplaces
Marketplaces
Barneys New York Pricing
Barneys New York ROI & Value For Money
3.2/5
Barneys New York has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Barneys New York Customer Satisfaction (CSAT)
Barneys New York Customer Satisfaction (CSAT) Score
50 / 100
Barneys New York has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Barneys New York Customer Service
3.2/5
Barneys New York has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Barneys New York's Customer Service
Address
New York City, NY
Website
http://barneys.com
Phone Number
212-339-7300
Barneys New York as an Employer
2.2/5
Barneys New York has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Barneys New York scored a -8 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Barneys New York would recommend the brand to a friend. ENPS measures how likely Barneys New York employees would recommend working at Barneys New York to a friend.
Net Promoter Score
-8
NPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 27% | Promoters |
|---|---|
| 9% | Passive |
| 64% | Detractors |
