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TJX Companies is

Ranked

#114

Retail Brands

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TJX Companies

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TJX Companies

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TJX Companies is ranked #114 in Retail Brands

About TJX Companies' Brand

TJX Companies ’s brand is ranked #857 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of TJX Companies . When compared to other organizations within the Retail industry, TJX Companies is ranked #114. Among its major competitors, TJX Companies is ranked in 3rd place for NPS while Target is 1st, and FAST RETAILING CO is 2nd.Their current market cap is $90.31B

Brand at a Glance

81%

Customer Loyalty

3.7/5

Product Quality

3.7/5

Pricing

3.5/5

Customer Service

TJX Companies Ranking

^#857 in Global Best Brands
^#114 in Retail
^#2 / 4 of its competitors

TJX Companies NPS

TJX Companies 's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether TJX Companies 's customers would recommend using the product based on a scale of -100 to 100.

TJX Companies Overall NPS

NPS

53%	Promoters
18%	Passives
29%	Detractors

TJX Companies NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 25	Feb 2025	25
Mar 2025 22	Mar 2025	22
Apr 2025 23	Apr 2025	23
May 2025 23	May 2025	23
Jun 2025 23	Jun 2025	23
Jul 2025 22	Jul 2025	22
Aug 2025 22	Aug 2025	22
Sep 2025 22	Sep 2025	22
Oct 2025 22	Oct 2025	22
Nov 2025 24	Nov 2025	24
Dec 2025 24	Dec 2025	24
Jan 2026 22	Jan 2026	22

How Other Brands Compare

TJX Companies is ranked second for NPS among its competitors. Target and L Brands come in first and third, with Ross Stores coming in at #4. Among those competitors, it is the second most valued company behind Target.

	TJX Companies	Target	L Brands	Ross Stores
Global Ranking	#857	#7	#315	#-
NPS	24	36	12	8
Valuation Updated every 24 hours for public companies	$90.31B	$94.56B	$2.93B	$35.03B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TJX Companies NPS by Gender

Male customers rated TJX Companies 's NPS 11 points higher than Female customers.

Male

TJX Companies 's NPS was rated 16 by Male customers on Comparably.

48%

Promoters

20%

Passives

32%

Detractors

Female

TJX Companies 's NPS was rated 5 by Female customers on Comparably.

42%

Promoters

21%

Passives

37%

Detractors

TJX Companies NPS by Ethnicity

TJX Companies 's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 12	Caucasian	12
Hispanic or Latino 39	Hispanic or Latino	39
African American/Black -20	African American/Black	-20
Asian or Pacific Islander 25	Asian or Pacific Islander	25
Native American -50	Native American	-50
Other -16	Other	-16

TJX Companies NPS by Age

TJX Companies 's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

62%

35%

26-30

50%

21%

29%

31-35

50%

21%

29%

36-40

60%

10%

30%

41-45

40%

20%

40%

46-50

36%

21%

43%

51-55

27%

33%

40%

56-60

20%

10%

70%

61-65

36%

14%

50%

66+

44%

12%

44%

TJX Companies NPS by Usage

TJX Companies 's NPS was rated the highest by customers who have used TJX Companies 's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -27	Less than 1 Year	-27
1 to 2 Years -8	1 to 2 Years	-8
2 to 5 Years 38	2 to 5 Years	38
5 to 10 Years 18	5 to 10 Years	18
Over 10 Years 8	Over 10 Years	8

TJX Companies NPS vs. Competitors

Compared to its competitors, TJX Companies 's NPS is rated right above L Brands, and is preceded by FAST RETAILING CO.

COMPANY		NPS Score
	Target	36
	FAST RETAILING CO	34
	TJX Companies	24
	L Brands	12
	Ross Stores	8

TJX Companies NPS vs Companies in Retail

In the Retail industry, TJX Companies 's NPS is rated right above Chipotle, and is preceded by Target.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	TJX Companies	24
	Chipotle	16

TJX Companies Customer Reviews

Out of the 37 TJX Companies customer reviews 30 were positive and 7 were constructive. TJX Companies customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

TJX Companies Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of TJX Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

TJX Companies Customer Loyalty Score by Gender

Male customers rated TJX Companies 's Customer Loyalty score 2% higher than Female customers.

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Male

88%

Yes

Female

86%

Yes

TJX Companies Customer Loyalty Score by Ethnicity

TJX Companies 's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

TJX Companies Customer Loyalty Score by Age

TJX Companies 's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TJX Companies .

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 81%	26-30	81%
31-35 100%	31-35	100%
36-40 73%	36-40	73%
41-45 91%	41-45	91%
46-50 94%	46-50	94%
51-55 94%	51-55	94%
56-60 91%	56-60	91%
61-65 74%	61-65	74%
66+ 90%	66+	90%

TJX Companies Customer Loyalty Score by Usage

TJX Companies 's Customer Loyalty score was rated the highest by customers who have used TJX Companies 's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	84%
1 to 2 Years	45%
2 to 5 Years	75%
5 to 10 Years	83%
Over 10 Years	95%

TJX Companies Customer Loyalty Score by Industry

TJX Companies 's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	95%
Accounting	78%
Fashion and Beauty	55%
Architecture and Planning	40%
Arts and Entertainment	82%
Banking and Financial Services	100%
Business and Consumer Services	86%
Business Supplies and Equipment	100%
Consulting	100%
Education	94%
Healthcare, Hospitals and Medicine	85%
Hospitality	100%
Real Estate	70%
Retail	86%

TJX Companies Customer Loyalty vs. Competitors

Compared to its competitors, TJX Companies 's Customer Loyalty score is rated right above Ross Stores, and is preceded by Target.

COMPANY		Customer Loyalty Score
	FAST RETAILING CO	100%
	Target	82%
	TJX Companies	81%
	Ross Stores	79%
	L Brands	69%

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Customer Loyalty for Other Retail Brands

In the Retail industry, TJX Companies 's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	TJX Companies	81%
	Chipotle	76%

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TJX Companies Product Quality

3.7/5

TJX Companies has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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TJX Companies Product Information

TJX Companies ’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated TJX Companies 's product the highest. Reviewers from the Tech industry rated TJX Companies the lowest at 3.5.

Website: http://www.tjx.com

Company Size: 10,000+ Employees

Quick Insights into TJX Companies Product Quality

TJX Companies 's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked TJX Companies Product Quality the Highest

Retail	4.6
36-40	4.4
2 to 5 Years	4

Ranked TJX Companies Product Quality the Lowest

Native American	3
56-60	2.9
Architecture and Planning	2

TJX Companies Product Quality Score by Gender

Male customers rated TJX Companies 's Product Quality score 0.2 stars higher than Female customers.

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Male

3.7/5

Female

3.5/5

TJX Companies Product Quality Score by Ethnicity

TJX Companies 's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3	African American/Black	3
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Native American 3	Native American	3
Other 3.4	Other	3.4

TJX Companies Product Quality Score by Age

TJX Companies 's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4	18-25	4
26-30 4.2	26-30	4.2
31-35 3.5	31-35	3.5
36-40 4.4	36-40	4.4
41-45 2.9	41-45	2.9
46-50 3.5	46-50	3.5
51-55 3.1	51-55	3.1
56-60 2.9	56-60	2.9
61-65 3	61-65	3
66+ 3.4	66+	3.4

TJX Companies Product Quality Score by Usage

TJX Companies 's Product Quality score was rated the highest by customers who have used TJX Companies 's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.3
1 to 2 Years	3.1
2 to 5 Years	4
5 to 10 Years	3.6
Over 10 Years	3.5

TJX Companies Product Quality Score by Industry

TJX Companies 's Product Quality score was rated the highest by Retail industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.5
Accounting	3.9
Fashion and Beauty	4.1
Architecture and Planning	2
Arts and Entertainment	2.7
Banking and Financial Services	3.8
Business and Consumer Services	3.5
Business Supplies and Equipment	2.3
Consulting	3
Education	3.7
Healthcare, Hospitals and Medicine	3.7
Hospitality	4.1
Real Estate	2.6
Retail	4.6

TJX Companies Product Quality vs. Competitors

Compared to its competitors, TJX Companies 's Product Quality score is rated right above Ross Stores, and is preceded by L Brands.

COMPANY		Product Quality Score
	Target	4.1/5
	L Brands	3.7/5
	TJX Companies	3.7/5
	Ross Stores	3.4/5
	FAST RETAILING CO	1.5/5

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Product Quality for Other Retail Brands

In the Retail industry, TJX Companies 's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	TJX Companies	3.7/5

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TJX Companies Pricing

TJX Companies ROI & Value For Money

3.7/5

TJX Companies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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TJX Companies Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Architecture and Planning industry think that they had the lowest ROI from TJX Companies .

Quick Insights into TJX Companies ROI

TJX Companies 's ROI score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked TJX Companies ROI the Highest

Real Estate	4.8
Asian or Pacific Islander	4.2
18-25	4.1

Ranked TJX Companies ROI the Lowest

Less than 1 Year	2.7
Native American	2.5
Architecture and Planning	2.1

TJX Companies ROI Score by Gender

Male customers rated TJX Companies 's ROI score 0.2 stars higher than Female customers.

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Male

3.7/5

Female

3.5/5

TJX Companies ROI Score by Ethnicity

TJX Companies 's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 2.8	African American/Black	2.8
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 2.5	Native American	2.5
Other 3.3	Other	3.3

TJX Companies ROI Score by Age

TJX Companies 's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.9	26-30	3.9
31-35 3.5	31-35	3.5
36-40 4.1	36-40	4.1
41-45 3.5	41-45	3.5
46-50 3	46-50	3
51-55 2.9	51-55	2.9
56-60 3.2	56-60	3.2
61-65 3.3	61-65	3.3
66+ 3.6	66+	3.6

TJX Companies ROI Score by Usage

TJX Companies 's ROI score was rated the highest by customers who have used TJX Companies 's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.7
1 to 2 Years	3.4
2 to 5 Years	3.9
5 to 10 Years	3.6
Over 10 Years	3.6

TJX Companies ROI Score by Industry

TJX Companies 's ROI score was rated the highest by Real Estate industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.3
Accounting	3.6
Fashion and Beauty	4.1
Architecture and Planning	2.1
Arts and Entertainment	3.2
Banking and Financial Services	3.5
Business and Consumer Services	3.6
Business Supplies and Equipment	2.8
Consulting	4.5
Education	3.7
Healthcare, Hospitals and Medicine	3.6
Hospitality	3.7
Real Estate	4.8
Retail	4.6

TJX Companies Pricing vs. Competitors

Compared to its competitors, TJX Companies 's ROI score is rated right above L Brands, and is preceded by Target.

COMPANY		Pricing Score
	FAST RETAILING CO	4/5
	Target	3.9/5
	TJX Companies	3.7/5
	L Brands	3.6/5
	Ross Stores	3.5/5

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ROI for Other Retail Brands

In the Retail industry, TJX Companies 's ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	TJX Companies	3.7/5
	Chipotle	3.5/5

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TJX Companies Customer Satisfaction (CSAT)

TJX Companies Customer Satisfaction (CSAT) Score

65 / 100

TJX Companies has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	39%
Satisfied	26%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	4%
Very Dissatisfied	21%

Very Satisfied

39%

Satisfied

26%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

21%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into TJX Companies Customer Satisfaction

TJX Companies 's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers from the Consulting industry.

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Ranked TJX Companies Customer Satisfaction the Highest

Retail	93%
36-40	89%
Hispanic or Latino	78%

Ranked TJX Companies Customer Satisfaction the Lowest

56-60	40%
Asian or Pacific Islander	38%
Consulting	33%

TJX Companies Customer Satisfaction Score by Gender

Male customers rated TJX Companies 's Customer Satisfaction score 7 points higher than Female customers.

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67 / 100

Male

	Very Satisfied	43%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	0%
	Very Dissatisfied	26%

60 / 100

Female

	Very Satisfied	34%
	Satisfied	26%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	7%
	Very Dissatisfied	26%

TJX Companies Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

TJX Companies' Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.

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66 / 100

Very Satisfied	41%
Satisfied	25%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	2%
Very Dissatisfied	25%

Very Satisfied

41%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Hispanic or Latino

TJX Companies' Customer Satisfaction (CSAT) score was rated 78% according to Hispanic or Latino users and customers.

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78 / 100

Very Satisfied	50%
Satisfied	28%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	5%
Very Dissatisfied	6%

Very Satisfied

50%

Satisfied

28%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

TJX Companies' Customer Satisfaction (CSAT) score was rated 47% according to African American/Black users and customers.

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47 / 100

Very Satisfied	21%
Satisfied	26%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	10%
Very Dissatisfied	32%

Very Satisfied

21%

Satisfied

26%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

10%

Very Dissatisfied

32%

CSAT according to Asian or Pacific Islander

TJX Companies' Customer Satisfaction (CSAT) score was rated 38% according to Asian or Pacific Islander users and customers.

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38 / 100

Very Satisfied	13%
Satisfied	25%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	11%
Very Dissatisfied	38%

Very Satisfied

13%

Satisfied

25%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

11%

Very Dissatisfied

38%

CSAT according to Native American

TJX Companies' Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

25%

CSAT according to Other

TJX Companies' Customer Satisfaction (CSAT) score was rated 56% according to Other users and customers.

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56 / 100

Very Satisfied	32%
Satisfied	24%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	4%
Very Dissatisfied	32%

Very Satisfied

32%

Satisfied

24%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

32%

TJX Companies Customer Satisfaction Score by Age

TJX Companies 's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

88%

26-30

78%

31-35

58%

36-40

89%

41-45

55%

46-50

71%

51-55

50%

56-60

40%

61-65

43%

66+

49%

TJX Companies Customer Satisfaction Score by Usage

TJX Companies 's Customer Satisfaction score was rated the highest by customers who have used TJX Companies 's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	73
1 to 2 Years	44
2 to 5 Years	73
5 to 10 Years	71
Over 10 Years	56

TJX Companies Customer Satisfaction Score by Industry

TJX Companies 's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Consulting industry customers.

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			"label": "Tech",
			"groupId": 104,
			"score": 58,
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			"csatScore": 58,
			"text": "TJX Companies 's Customer Satisfaction score is  rated by Tech customers on Comparably.",
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			"groupId": 495,
			"score": 64,
			"stars": 0,
			"csatScore": 64,
			"text": "TJX Companies 's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 64
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "TJX Companies 's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "TJX Companies 's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "TJX Companies 's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 44,
			"stars": 0,
			"csatScore": 44,
			"text": "TJX Companies 's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 44
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "TJX Companies 's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 53,
			"stars": 0,
			"csatScore": 53,
			"text": "TJX Companies 's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 53
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "TJX Companies 's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "TJX Companies 's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "TJX Companies 's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 93,
			"stars": 0,
			"csatScore": 93,
			"text": "TJX Companies 's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 93
		}
	]
}

Tech	58
Accounting	64
Fashion and Beauty	67
Arts and Entertainment	40
Banking and Financial Services	33
Business and Consumer Services	44
Consulting	33
Education	53
Healthcare, Hospitals and Medicine	83
Hospitality	75
Real Estate	66
Retail	93

TJX Companies Customer Satisfaction vs. Competitors

Compared to its competitors, TJX Companies 's Customer Satisfaction score is rated right above L Brands, and is preceded by Target.

COMPANY		Customer Satisfaction (CSAT) Score
	Target	79%
	TJX Companies	66%
	L Brands	66%
	Ross Stores	60%
	FAST RETAILING CO	0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, TJX Companies 's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	TJX Companies	66%
	Chipotle	62%

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TJX Companies Customer Service

3.5/5

TJX Companies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About TJX Companies 's Customer Service

Address

Framingham, MA

Website

http://www.tjx.com

Quick Insights into TJX Companies Customer Service

TJX Companies 's Customer Service score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked TJX Companies Customer Service the Highest

Fashion and Beauty	4.6
36-40	4.2
2 to 5 Years	3.8

Ranked TJX Companies Customer Service the Lowest

Native American	2.7
61-65	2.5
Architecture and Planning	1.8

TJX Companies Customer Service Score by Gender

Male customers rated TJX Companies 's Customer Service score 0.3 stars higher than Female customers.

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Male

3.5/5

Female

3.2/5

TJX Companies Customer Service Score by Ethnicity

TJX Companies 's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Native American 2.7	Native American	2.7
Other 3.2	Other	3.2

TJX Companies Customer Service Score by Age

TJX Companies 's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 3.6	26-30	3.6
31-35 3.6	31-35	3.6
36-40 4.2	36-40	4.2
41-45 2.9	41-45	2.9
46-50 3.2	46-50	3.2
51-55 2.6	51-55	2.6
56-60 3	56-60	3
61-65 2.5	61-65	2.5
66+ 2.9	66+	2.9

TJX Companies Customer Service Score by Usage

TJX Companies 's Customer Service score was rated the highest by customers who have used TJX Companies 's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.2
1 to 2 Years	3
2 to 5 Years	3.8
5 to 10 Years	3.4
Over 10 Years	3.2

TJX Companies Customer Service Score by Industry

TJX Companies 's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.4
Accounting	3.4
Fashion and Beauty	4.6
Architecture and Planning	1.8
Arts and Entertainment	2.8
Banking and Financial Services	2.6
Business and Consumer Services	3.4
Business Supplies and Equipment	2.8
Consulting	2.8
Education	3
Healthcare, Hospitals and Medicine	3.8
Hospitality	2.3
Real Estate	4.1
Retail	4.4

TJX Companies Customer Service vs. Competitors

Compared to its competitors, TJX Companies 's Customer Service score is rated right above L Brands, and is preceded by FAST RETAILING CO.

COMPANY		Customer Service Score
	Target	4/5
	FAST RETAILING CO	4/5
	TJX Companies	3.5/5
	L Brands	3.5/5
	Ross Stores	3.2/5

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Customer Service for Other Retail Brands

In the Retail industry, TJX Companies 's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	TJX Companies	3.5/5

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TJX Companies as an Employer

3.1/5

TJX Companies has a 3.1/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of TJX Companies

Ernie Herrman

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

TJX Companies scored a 24 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of TJX Companies would recommend the brand to a friend. ENPS measures how likely TJX Companies employees would recommend working at TJX Companies to a friend.

Net Promoter Score

NPS Score

53%	Promoters
18%	Passive
29%	Detractors

Employee Net Promoter Score

-16

eNPS Score

33%	Promoters
18%	Passive
49%	Detractors

Global Ranking Snapshot

TJX Companies is ranked #857 in the Global Top 100 Brands. It ranks just behind Grab and just ahead of Madewell.

RANK			INDUSTRY
855	Rivian	RJ Scaringe	Automotive and Transportation
856	Grab	Anthony Tan	Automotive and Transportation
857	TJX Companies	Ernie Herrman	Retail
858	Madewell		Fashion and Beauty
859	TaskUs	Bryce Maddock	Business and Consumer Services
860	FactSet	Philip Snow	Tech
861	Pendo	Todd Olson	Tech