Grab NPS & Customer Reviews | Comparably
Grab is
Ranked
#43
in
Automotive and Transportation Brands
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Grab is ranked #43 in Automotive and Transportation Brands

About Grab's Brand

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Grab’s brand is ranked #856 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Grab. When compared to other organizations within the Automotive and Transportation industry, Grab is ranked #43. Among its major competitors, Grab is ranked in 2nd place for NPS while GO-JEK is 1st, and Uber is 3rd. Overall, Grab has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $5.60B

Brand at a Glance

83%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service

Grab CMO

Grab Ranking

Grab NPS

Grab's Net Promoter Score (NPS) is a 24 with 46% Promoters, 32% Passives, and 22% Detractors. Net Promoter Score tracks whether Grab's customers would recommend using the product based on a scale of -100 to 100.

Grab Overall NPS

24
NPS
46%Promoters
32%Passives
22%Detractors
Grab Overall NPS

Grab NPS Trend

-100
-50
0
50
100
Jun 2025
23
Jun 202523
Jul 2025
23
Jul 202523
Aug 2025
23
Aug 202523
Sep 2025
23
Sep 202523
Oct 2025
23
Oct 202523
Nov 2025
23
Nov 202523
Dec 2025
23
Dec 202523
Jan 2026
23
Jan 202623
Feb 2026
23
Feb 202623
Mar 2026
23
Mar 202623
Apr 2026
23
Apr 202623
May 2026
23
May 202623

How Other Brands Compare

Grab is ranked second for NPS among its competitors. GO-JEK and Uber come in first and third, with Lyft coming in at #4. Among those competitors, it is the lowest valued company behind Uber.

Grab's Logo
Grab
Uber's Logo
Uber
Lyft's Logo
Lyft
GO-JEK's Logo
GO-JEK
Global Ranking#856#90#-#-
NPS2423-5227
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutral-
Valuation Updated every 24 hours for public companies$5.60B$107.19B$20.65B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Grab NPS by Gender

Male customers rated Grab's NPS 7 points higher than Female customers.

Male

30

Grab's NPS was rated 30 by Male customers on Comparably.

49%
Promoters
32%
Passives
19%
Detractors

Female

23

Grab's NPS was rated 23 by Female customers on Comparably.

43%
Promoters
37%
Passives
20%
Detractors

Grab NPS by Ethnicity

Grab's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
0
Caucasian0
African American/Black
49
African American/Black49
Asian or Pacific Islander
27
Asian or Pacific Islander27
Other
7
Other7

Grab NPS by Age

Grab's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

0
20
40
60
80
100
Promoters
47%
Passives
38%
Detractors
15%
18-2547%38%15%
Promoters
45%
Passives
38%
Detractors
17%
26-3045%38%17%
Promoters
32%
Passives
28%
Detractors
40%
31-3532%28%40%
Promoters
18%
Passives
46%
Detractors
36%
36-4018%46%36%
Promoters
62%
Passives
13%
Detractors
25%
41-4562%13%25%
Promoters
66%
Passives
17%
Detractors
17%
46-5066%17%17%
Promoters
67%
Passives
0%
Detractors
33%
51-5567%0%33%

Grab NPS by Usage

Grab's NPS was rated the highest by customers who have used Grab's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
0
Less than 1 Year0
1 to 2 Years
17
1 to 2 Years17
2 to 5 Years
28
2 to 5 Years28
5 to 10 Years
42
5 to 10 Years42
Over 10 Years
0
Over 10 Years0

Grab NPS vs. Competitors

Compared to its competitors, Grab's NPS is rated right above Uber, and is preceded by GO-JEK.

COMPANYNPS Score
GO-JEK
27
Grab
24
Uber
23
Lyft
-52

Grab NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Grab's NPS is rated right above FedEx, and is preceded by Tesla.

Grab Customer Reviews

Out of the 46 Grab customer reviews 40 were positive and 6 were constructive. Grab customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
helpful to me in many ways
What can this brand most improve?
It is useful for me
Posted a month ago
What do you value most about this brand?
cheap and comfortabel to use
What do you value most about this brand?
Convenince, on deman ride hailing
What do you value most about this brand?
good to view on ponit

Grab Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Grab users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83
83%
17
17%
Grab Customer Loyalty

Grab Customer Loyalty Score by Gender

Male customers rated Grab's Customer Loyalty score 1% higher than Female customers.

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Male
83%
Yes
Female
82%
Yes

Grab Customer Loyalty Score by Ethnicity

Grab's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Grab.
82
out of 100
Caucasian
85
out of 100
African American/Black
83
out of 100
Asian or Pacific Islander
80
out of 100
Other

Grab Customer Loyalty Score by Age

Grab's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Grab.
0
20%
40%
60%
80%
100%
18-25
82%
18-2582%
26-30
91%
26-3091%
31-35
78%
31-3578%
36-40
67%
36-4067%
41-45
89%
41-4589%
46-50
85%
46-5085%
51-55
100%
51-55100%

Grab Customer Loyalty Score by Usage

Grab's Customer Loyalty score was rated the highest by customers who have used Grab's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
80%
1 to 2 Years
79%
2 to 5 Years
82%
5 to 10 Years
86%
Over 10 Years
64%

Grab Customer Loyalty Score by Industry

Grab's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Public Relations and Communications industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
79%
Accounting
87%
Aerospace and Aviation
87%
Fashion and Beauty
70%
Architecture and Planning
59%
Arts and Entertainment
92%
Banking and Financial Services
70%
Business and Consumer Services
78%
Business Supplies and Equipment
100%
Consulting
100%
Consumer Services
100%
Education
76%
Healthcare, Hospitals and Medicine
100%
Hospitality
64%
Logistics and Supply Chain
100%
Manufacturing and Machinery
100%
Marketing, Advertising and Research
93%
Media and Entertainment
55%
Public Relations and Communications
40%
Transportation
55%

Grab Customer Loyalty vs. Competitors

Compared to its competitors, Grab's Customer Loyalty score is rated right above GO-JEK.

COMPANYCustomer Loyalty Score
Grab83%
GO-JEK81%
Uber76%
Lyft74%

Unlock Grab Customer Loyalty vs. Competitors Data

Grab's Logo
VS
GO-JEK's Logo
Uber's Logo
Lyft's Logo

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Grab's Customer Loyalty score is rated right above Mercedes-Benz USA, and is preceded by Audi.

COMPANYCustomer Loyalty Score
Honda86%
Porsche85%
Audi84%
Grab83%
Mercedes-Benz USA83%
Toyota83%
BMW Group82%
Tesla77%
FedEx74%

Unlock Grab Customer Loyalty vs. Companies in Automotive and Transportation Data

Grab's Logo
VS
Honda's Logo
Porsche's Logo
Audi's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
BMW Group's Logo
Tesla's Logo
FedEx's Logo

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Grab Product Quality

3.9/5

Grab has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Grab Product Information

Grab’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Grab's product the highest. Reviewers from the Business and Consumer Services industry rated Grab the lowest at 4.1.

Website
https://www.grab.com/
Company Size
5,001-10,000 Employees

Industry

Tech
Consumer Services
FinTech
Mobile App

Quick Insights into Grab Product Quality

Grab's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers from the Public Relations and Communications industry.

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Ranked Grab Product Quality the Highest

African American/Black
4.5
Consumer Services
4.3
41-45
4.1

Ranked Grab Product Quality the Lowest

Over 10 Years
3.6
36-40
3
Public Relations and Communications
3

Grab Product Quality Score by Gender

Female customers rated Grab's Product Quality score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Grab Product Quality Score by Ethnicity

Grab's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Grab.
0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.7
Other3.7

Grab Product Quality Score by Age

Grab's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Grab.
0
1
2
3
4
5
18-25
4
18-254
26-30
3.9
26-303.9
31-35
3.9
31-353.9
36-40
3
36-403
41-45
4.1
41-454.1
46-50
3.9
46-503.9
51-55
4.1
51-554.1

Grab Product Quality Score by Usage

Grab's Product Quality score was rated the highest by customers who have used Grab's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.6
1 to 2 Years
4
2 to 5 Years
4
5 to 10 Years
4
Over 10 Years
3.6

Grab Product Quality Score by Industry

Grab's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech
3.9
Accounting
3.9
Aerospace and Aviation
3.5
Fashion and Beauty
3.8
Architecture and Planning
3.3
Arts and Entertainment
3.9
Banking and Financial Services
3.9
Business and Consumer Services
4.1
Business Supplies and Equipment
4.1
Consulting
4
Consumer Services
4.3
Education
3.8
Healthcare, Hospitals and Medicine
4.3
Hospitality
4.1
Logistics and Supply Chain
4.3
Manufacturing and Machinery
4
Marketing, Advertising and Research
4.1
Media and Entertainment
4.1
Public Relations and Communications
3
Transportation
3.4

Grab Product Quality vs. Competitors

Compared to its competitors, Grab's Product Quality score is rated right above Uber, and is preceded by GO-JEK.

COMPANYProduct Quality Score
GO-JEK4/5
Grab3.9/5
Uber3.9/5
Lyft2.1/5

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Grab's Logo
VS
GO-JEK's Logo
Uber's Logo
Lyft's Logo

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Grab's Product Quality score is rated right above Tesla, and is preceded by BMW Group.

COMPANYProduct Quality Score
Porsche4.4/5
Mercedes-Benz USA4.2/5
Toyota4.2/5
Honda4.1/5
BMW Group4.1/5
Grab3.9/5
Tesla3.9/5
Audi3.9/5
FedEx3.6/5

Unlock Grab Product Quality vs. Companies in Automotive and Transportation Data

Grab's Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
BMW Group's Logo
Tesla's Logo
Audi's Logo
FedEx's Logo

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Grab Pricing

Grab ROI & Value For Money

3.8/5

Grab has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Grab Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Public Relations and Communications industry think that they had the lowest ROI from Grab.

Quick Insights into Grab ROI

Grab's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 36-40.

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Ranked Grab ROI the Highest

46-50
4.4
Transportation
4.4
African American/Black
4

Ranked Grab ROI the Lowest

Over 10 Years
3.4
Public Relations and Communications
3.1
36-40
2.9

Grab ROI Score by Gender

Male customers rated Grab's ROI score 0.1 stars higher than Female customers.

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Male

3.8/5

Female

3.7/5

Grab ROI Score by Ethnicity

Grab's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Grab.
0
1
2
3
4
5
Caucasian
3.5
Caucasian3.5
African American/Black
4
African American/Black4
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Other
3.6
Other3.6

Grab ROI Score by Age

Grab's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Grab.
0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
3.8
26-303.8
31-35
3.7
31-353.7
36-40
2.9
36-402.9
41-45
3.7
41-453.7
46-50
4.4
46-504.4
51-55
3.6
51-553.6

Grab ROI Score by Usage

Grab's ROI score was rated the highest by customers who have used Grab's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.7
1 to 2 Years
3.9
2 to 5 Years
3.6
5 to 10 Years
3.8
Over 10 Years
3.4

Grab ROI Score by Industry

Grab's ROI score was rated the highest by Transportation industry customers, and the lowest by Public Relations and Communications industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
3.7
Accounting
3.5
Aerospace and Aviation
3.5
Fashion and Beauty
3.5
Architecture and Planning
3.8
Arts and Entertainment
3.9
Banking and Financial Services
3.7
Business and Consumer Services
3.8
Business Supplies and Equipment
4.1
Consulting
3.3
Consumer Services
4.3
Education
3.6
Healthcare, Hospitals and Medicine
4
Hospitality
3.8
Logistics and Supply Chain
4.1
Manufacturing and Machinery
4
Marketing, Advertising and Research
3.9
Media and Entertainment
3.4
Public Relations and Communications
3.1
Transportation
4.4

Grab Pricing vs. Competitors

Compared to its competitors, Grab's ROI score is rated right above Uber, and is preceded by GO-JEK.

COMPANYPricing Score
GO-JEK4/5
Grab3.8/5
Uber3.7/5
Lyft1.8/5

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Grab's Logo
VS
GO-JEK's Logo
Uber's Logo
Lyft's Logo

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Grab's ROI score is rated right above Audi, and is preceded by Tesla.

COMPANYPricing Score
Porsche4.1/5
Toyota4/5
Honda3.9/5
Mercedes-Benz USA3.9/5
Tesla3.9/5
Grab3.8/5
Audi3.8/5
BMW Group3.7/5
FedEx3.4/5

Unlock Grab ROI vs. Companies in Automotive and Transportation Data

Grab's Logo
VS
Porsche's Logo
Toyota's Logo
Honda's Logo
Mercedes-Benz USA's Logo
Tesla's Logo
Audi's Logo
BMW Group's Logo
FedEx's Logo

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Grab Customer Satisfaction (CSAT)

Grab Customer Satisfaction (CSAT) Score

84 / 100

Grab has an overall Customer Satisfaction score of 84 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied29%
Satisfied55%
Neither Satisfied nor Dissatisfied11%
Dissatisfied2%
Very Dissatisfied3%
Very Satisfied
29%
Satisfied
55%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
2%
Very Dissatisfied
3%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Grab Customer Satisfaction

Grab's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers who have used Grab's products/services for Over 10 Years.

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Ranked Grab Customer Satisfaction the Highest

African American/Black
100%
Business Supplies and Equipment
100%
5 to 10 Years
90%

Ranked Grab Customer Satisfaction the Lowest

36-40
67%
Aerospace and Aviation
66%
Over 10 Years
60%

Grab Customer Satisfaction Score by Gender

Female customers rated Grab's Customer Satisfaction score 6 points higher than Male customers.

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81 / 100
Male
Very Satisfied
23%
Satisfied
58%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
1%
Very Dissatisfied
5%
87 / 100
Female
Very Satisfied
29%
Satisfied
58%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
2%

Grab Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Grab's Customer Satisfaction (CSAT) score was rated 90% according to Caucasian users and customers.

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90 / 100
Very Satisfied40%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied10%
Very Satisfied
40%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%

CSAT according to African American/Black

Grab's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied50%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Grab's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.

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87 / 100
Very Satisfied25%
Satisfied62%
Neither Satisfied nor Dissatisfied11%
Dissatisfied1%
Very Dissatisfied1%
Very Satisfied
25%
Satisfied
62%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
1%
Very Dissatisfied
1%

CSAT according to Other

Grab's Customer Satisfaction (CSAT) score was rated 73% according to Other users and customers.

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73 / 100
Very Satisfied26%
Satisfied47%
Neither Satisfied nor Dissatisfied16%
Dissatisfied0%
Very Dissatisfied11%
Very Satisfied
26%
Satisfied
47%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
11%

Grab Customer Satisfaction Score by Age

Grab's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25 CSAT Score
87%
Very Satisfied
27%
Satisfied
60%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
1%
Very Dissatisfied
2%
18-2587%
26-30 CSAT Score
84%
Very Satisfied
22%
Satisfied
62%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
2%
Very Dissatisfied
0%
26-3084%
31-35 CSAT Score
80%
Very Satisfied
35%
Satisfied
45%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
5%
31-3580%
36-40 CSAT Score
67%
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
36-4067%
41-45 CSAT Score
72%
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
0%
Very Dissatisfied
0%
41-4572%
46-50 CSAT Score
75%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
46-5075%

Grab Customer Satisfaction Score by Usage

Grab's Customer Satisfaction score was rated the highest by customers who have used Grab's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
75
1 to 2 Years
86
2 to 5 Years
86
5 to 10 Years
90
Over 10 Years
60

Grab Customer Satisfaction Score by Industry

Grab's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Tech
91
Accounting
78
Aerospace and Aviation
66
Architecture and Planning
72
Arts and Entertainment
89
Banking and Financial Services
77
Business and Consumer Services
91
Business Supplies and Equipment
100
Consulting
100
Education
92
Healthcare, Hospitals and Medicine
100
Hospitality
89
Marketing, Advertising and Research
90

Grab Customer Satisfaction vs. Competitors

Compared to its competitors, Grab's Customer Satisfaction score is rated right above Uber, and is preceded by GO-JEK.

COMPANYCustomer Satisfaction (CSAT) Score
GO-JEK87%
Grab84%
Uber73%
Lyft27%

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Grab's Customer Satisfaction score is rated right above Toyota, and is preceded by Porsche.

COMPANYCustomer Satisfaction (CSAT) Score
Porsche86%
Grab84%
Toyota82%
Honda81%
Mercedes-Benz USA79%
BMW Group76%
Tesla74%
Audi74%
FedEx65%

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FedEx's Logo

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Grab Customer Service

3.9/5

Grab has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Grab's Customer Service

Address

28 Sin Ming Lane, #01-143, Midview City, Singapore 573972 Singapore


Website

https://www.grab.com/

Quick Insights into Grab Customer Service

Grab's Customer Service score was rated highest by customers from the Consumer Services industry, and rated lowest by customers ages 36-40.

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Ranked Grab Customer Service the Highest

Consumer Services
4.5
African American/Black
4.1
26-30
4

Ranked Grab Customer Service the Lowest

Over 10 Years
3.6
Transportation
3
36-40
2.8

Grab Customer Service Score by Gender

Male customers rated Grab's Customer Service score 0.1 stars higher than Female customers.

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Male

3.9/5

Female

3.8/5

Grab Customer Service Score by Ethnicity

Grab's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.6
Caucasian3.6
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.8
Other3.8

Grab Customer Service Score by Age

Grab's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25
3.9
18-253.9
26-30
4
26-304
31-35
3.8
31-353.8
36-40
2.8
36-402.8
41-45
4
41-454
46-50
3.9
46-503.9
51-55
4
51-554

Grab Customer Service Score by Usage

Grab's Customer Service score was rated the highest by customers who have used Grab's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
3.8
2 to 5 Years
3.8
5 to 10 Years
4
Over 10 Years
3.6

Grab Customer Service Score by Industry

Grab's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Transportation industry customers.

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Tech
3.8
Accounting
3.8
Aerospace and Aviation
3.8
Fashion and Beauty
3.5
Architecture and Planning
3.6
Arts and Entertainment
4.1
Banking and Financial Services
3.8
Business and Consumer Services
4.1
Business Supplies and Equipment
4
Consulting
3.3
Consumer Services
4.5
Education
3.5
Healthcare, Hospitals and Medicine
4.1
Hospitality
4.1
Logistics and Supply Chain
4.1
Manufacturing and Machinery
4
Marketing, Advertising and Research
3.9
Media and Entertainment
3.7
Public Relations and Communications
3.6
Transportation
3

Grab Customer Service vs. Competitors

Compared to its competitors, Grab's Customer Service score is rated right above Uber, and is preceded by GO-JEK.

COMPANYCustomer Service Score
GO-JEK4/5
Grab3.9/5
Uber3.7/5
Lyft1.9/5

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Grab's Customer Service score is rated right above BMW Group, and is preceded by Honda.

COMPANYCustomer Service Score
Porsche4.3/5
Toyota4.1/5
Mercedes-Benz USA4/5
Honda4/5
Grab3.9/5
BMW Group3.9/5
Tesla3.8/5
Audi3.8/5
FedEx3.5/5

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Grab's Logo
VS
Porsche's Logo
Toyota's Logo
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Honda's Logo
BMW Group's Logo
Tesla's Logo
Audi's Logo
FedEx's Logo

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Grab as an Employer

3.9/5

Grab has a 3.9/5 stars for its overall company culture rated by their employees

  Grab CEO
top
10%
CEO of Grab

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Grab scored a 24 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Grab would recommend the brand to a friend. ENPS measures how likely Grab employees would recommend working at Grab to a friend.

Net Promoter Score

24
NPS Score
46%Promoters
32%Passive
22%Detractors

Employee Net Promoter Score

18
eNPS Score
42%Promoters
34%Passive
24%Detractors

Global Ranking Snapshot

Grab is ranked #856 in the Global Top 100 Brands. It ranks just behind Rivian and just ahead of TJX Companies .

RANKCOMPANYCEOINDUSTRY
854
Imperfect Foods  Imperfect Foods CEO
Philip Behn
Food and Beverages
855
Rivian  Rivian CEO
RJ Scaringe
Automotive and Transportation
856
Grab  Grab CEO
Anthony Tan
Automotive and Transportation
857
TJX Companies   TJX Companies  CEO
Ernie Herrman
Retail
858
Madewell  Madewell CEO
Fashion and Beauty
859
TaskUs  TaskUs CEO
Bryce Maddock
Business and Consumer Services
860
FactSet  FactSet CEO
Philip Snow
Tech

Automotive and Transportation Ranking Snapshot

Grab is ranked #43 in the Automotive and Transportation Industry. It ranks just behind Rivian and just ahead of Volvo Trucks.

RANKCOMPANYLocation
41
Tenneco
Lake Forest, IL
42
Rivian
Irvine, CA
43
Grab
Singapore
44
Volvo Trucks
45
NFI Industries
Camden, NJ
46
NASCAR
Daytona Beach, FL
47
Kia America