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NFI Industries is

Ranked

#45

Automotive and Transportation Brands

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NFI Industries

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NFI Industries

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NFI Industries is ranked #45 in Automotive and Transportation Brands

About NFI Industries' Brand

NFI Industries is a fully integrated third-party supply chain solutions provider. NFI Industries’s brand is ranked #878 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of NFI Industries. When compared to other organizations within the Automotive and Transportation industry, NFI Industries is ranked #45. Among its major competitors, NFI Industries is ranked in 1st place for NPS while Schneider National is 2nd, and On The Hub is 3rd.

Brand at a Glance

77%

Customer Loyalty

3.6/5

Product Quality

3.7/5

Pricing

3.8/5

Customer Service

NFI Industries Ranking

^#45 in Automotive and Transportation
^#1 / 4 of its competitors

NFI Industries NPS

NFI Industries's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether NFI Industries's customers would recommend using the product based on a scale of -100 to 100.

NFI Industries Overall NPS

NPS

52%	Promoters
15%	Passives
33%	Detractors

NFI Industries NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 24	Dec 2023	24
Jan 2024 24	Jan 2024	24
Feb 2024 24	Feb 2024	24
Mar 2024 21	Mar 2024	21
Apr 2024 21	Apr 2024	21
May 2024 18	May 2024	18
Jun 2024 17	Jun 2024	17
Aug 2024 17	Aug 2024	17
Oct 2024 18	Oct 2024	18
Mar 2025 20	Mar 2025	20
Sep 2025 22	Sep 2025	22
Nov 2025 19	Nov 2025	19

How Other Brands Compare

NFI Industries is ranked first for NPS among its competitors. Schneider National and On The Hub come in second and third, with That is it Transport & Services coming in at #4.

	NFI Industries	Schneider National	On The Hub	That is it Transport & Services
Global Ranking	#878	#-	#-	#-
NPS	19	10	-	-
Valuation Updated every 24 hours for public companies	-	$2.39B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

NFI Industries NPS by Gender

Male customers rated NFI Industries's NPS 35 points higher than Female customers.

Male

NFI Industries's NPS was rated 10 by Male customers on Comparably.

50%

Promoters

10%

Passives

40%

Detractors

Female

-25

NFI Industries's NPS was rated -25 by Female customers on Comparably.

25%

Promoters

25%

Passives

50%

Detractors

NFI Industries NPS by Ethnicity

NFI Industries's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 33	Caucasian	33
Hispanic or Latino -34	Hispanic or Latino	-34

NFI Industries NPS by Age

NFI Industries's NPS was rated -25 points by customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

36-40

25%

50%

NFI Industries NPS by Usage

NFI Industries's NPS was rated the highest by customers who have used NFI Industries's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -100	Less than 1 Year	-100
2 to 5 Years 40	2 to 5 Years	40

NFI Industries NPS vs. Competitors

Compared to its competitors, NFI Industries's NPS is rated right above Schneider National.

COMPANY		NPS Score
	NFI Industries	19
	Schneider National	10

NFI Industries NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, NFI Industries's NPS is rated right above FedEx, and is preceded by Tesla.

COMPANY		NPS Score
	Porsche	60
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	BMW Group	34
	Tesla	29
	NFI Industries	19
	FedEx	19

NFI Industries Customer Reviews

Out of the 5 NFI Industries customer reviews 2 were positive and 3 were constructive. NFI Industries customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

NFI Industries Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of NFI Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

NFI Industries Customer Loyalty Score by Gender

Male customers rated NFI Industries's Customer Loyalty score 51% higher than Female customers.

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Male

91%

Yes

Female

40%

Yes

NFI Industries Customer Loyalty Score by Ethnicity

NFI Industries's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NFI Industries.

100

out of 100

Caucasian

out of 100

Hispanic or Latino

NFI Industries Customer Loyalty Score by Age

NFI Industries's Customer Loyalty score was rated 78% by customers ages 36-40 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NFI Industries.

20%

40%

60%

80%

100%

Summary	Age	Score
36-40 78%	36-40	78%

NFI Industries Customer Loyalty Score by Usage

NFI Industries's Customer Loyalty score was rated the highest by customers who have used NFI Industries's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	70%
2 to 5 Years	82%

NFI Industries Customer Loyalty Score by Industry

NFI Industries's Customer Loyalty score was rated 78% by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Transportation	78%

NFI Industries Customer Loyalty vs. Competitors

Compared to its competitors, NFI Industries's Customer Loyalty score is rated right below Schneider National.

COMPANY		Customer Loyalty Score
	Schneider National	78%
	NFI Industries	77%

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, NFI Industries's Customer Loyalty score is rated right above Tesla, and is preceded by BMW Group.

COMPANY		Customer Loyalty Score
	Honda	86%
	Porsche	85%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	BMW Group	82%
	NFI Industries	77%
	Tesla	77%
	FedEx	74%

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NFI Industries Product Quality

3.6/5

NFI Industries has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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NFI Industries Product Information

NFI Industries’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated NFI Industries's product the highest.

Website: http://www.nfiindustries.com/

Company Size: 10,000+ Employees

Industry

Logistics and Supply Chain

Quick Insights into NFI Industries Product Quality

NFI Industries's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used NFI Industries's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked NFI Industries' Product Quality.

Ranked NFI Industries Product Quality the Highest

Caucasian	4.1
2 to 5 Years	3.7
Male	3.1

Ranked NFI Industries Product Quality the Lowest

Female	2
Hispanic or Latino	1.6
Less than 1 Year	1.5

NFI Industries Product Quality Score by Gender

Male customers rated NFI Industries's Product Quality score 1.1 stars higher than Female customers.

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Male

3.1/5

Female

2/5

NFI Industries Product Quality Score by Ethnicity

NFI Industries's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NFI Industries.

Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 1.6	Hispanic or Latino	1.6

NFI Industries Product Quality Score by Age

NFI Industries's Product Quality score was rated 2.7 stars by customers ages 36-40 on Comparably.

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Summary	Age	Score
36-40 2.7	36-40	2.7

NFI Industries Product Quality Score by Usage

NFI Industries's Product Quality score was rated the highest by customers who have used NFI Industries's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	1.5
2 to 5 Years	3.7

NFI Industries Product Quality Score by Industry

NFI Industries's Product Quality score was rated 1.6 stars by Transportation industry customers.

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Transportation	1.6

NFI Industries Product Quality vs. Competitors

Compared to its competitors, NFI Industries's Product Quality score is rated right below Schneider National.

COMPANY		Product Quality Score
	Schneider National	3.6/5
	NFI Industries	3.6/5

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, NFI Industries's Product Quality score is rated right above FedEx, and is preceded by Audi.

COMPANY		Product Quality Score
	Porsche	4.4/5
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	BMW Group	4.1/5
	Tesla	3.9/5
	Audi	3.9/5
	NFI Industries	3.6/5
	FedEx	3.6/5

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NFI Industries Pricing

NFI Industries ROI & Value For Money

3.7/5

NFI Industries has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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NFI Industries Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry.

Quick Insights into NFI Industries ROI

NFI Industries's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used NFI Industries's products/services for Less than 1 Year.

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Ranked NFI Industries ROI the Highest

Caucasian	4
2 to 5 Years	3.7
Male	3.1

Ranked NFI Industries ROI the Lowest

Female	3
Hispanic or Latino	2
Less than 1 Year	1.5

NFI Industries ROI Score by Gender

Male customers rated NFI Industries's ROI score 0.1 stars higher than Female customers.

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Male

3.1/5

Female

3/5

NFI Industries ROI Score by Ethnicity

NFI Industries's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 2	Hispanic or Latino	2

NFI Industries ROI Score by Age

NFI Industries's ROI score was rated 2.7 stars by customers ages 36-40 on Comparably.

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Summary	Age	Score
36-40 2.7	36-40	2.7

NFI Industries ROI Score by Usage

NFI Industries's ROI score was rated the highest by customers who have used NFI Industries's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
2 to 5 Years	3.7

NFI Industries ROI Score by Industry

NFI Industries's ROI score was rated 1.6 stars by Transportation industry customers.

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Transportation	1.6

NFI Industries Pricing vs. Competitors

Compared to its competitors, NFI Industries's ROI score is rated right above Schneider National.

COMPANY		Pricing Score
	NFI Industries	3.7/5
	Schneider National	3.4/5

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, NFI Industries's ROI score is rated right above BMW Group, and is preceded by Audi.

COMPANY		Pricing Score
	Porsche	4.1/5
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	Audi	3.8/5
	NFI Industries	3.7/5
	BMW Group	3.7/5
	FedEx	3.4/5

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NFI Industries Customer Satisfaction (CSAT)

NFI Industries Customer Satisfaction (CSAT) Score

62 / 100

NFI Industries has an overall Customer Satisfaction score of 62 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	40%
Satisfied	22%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	12%
Very Dissatisfied	24%

Very Satisfied

40%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

24%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into NFI Industries Customer Satisfaction

NFI Industries's Customer Satisfaction score was rated highest by customers who have used NFI Industries's products/services for 2 to 5 Years, and rated lowest by customers who have used NFI Industries's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked NFI Industries' Customer Satisfaction.

Ranked NFI Industries Customer Satisfaction the Highest

2 to 5 Years	50%
Caucasian	40%
Male	34%

Ranked NFI Industries Customer Satisfaction the Lowest

Female	33%
Hispanic or Latino	33%
Less than 1 Year	0%

NFI Industries Customer Satisfaction Score by Gender

Male customers rated NFI Industries's Customer Satisfaction score 1 points higher than Female customers.

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34 / 100

Male

	Very Satisfied	22%
	Satisfied	12%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	11%
	Very Dissatisfied	44%

33 / 100

Female

	Very Satisfied	0%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	67%

NFI Industries Customer Satisfaction Score by Ethnicity

Caucasian
40%
Hispanic or Latino
33%

CSAT according to Caucasian

NFI Industries' Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.

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40 / 100

Very Satisfied	20%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

20%

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

20%

Very Dissatisfied

20%

CSAT according to Hispanic or Latino

NFI Industries' Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

NFI Industries Customer Satisfaction Score by Age

NFI Industries's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.

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100

Breakdown

Age

Score

36-40

NFI Industries Customer Satisfaction Score by Usage

NFI Industries's Customer Satisfaction score was rated the highest by customers who have used NFI Industries's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	0
2 to 5 Years	50

NFI Industries Customer Satisfaction Score by Industry

NFI Industries's Customer Satisfaction score was rated 0 points by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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	"title": "NFI Industries Customer Satisfaction Score by Industry",
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			"label": "Transportation",
			"groupId": 567,
			"score": 0,
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Transportation	0

NFI Industries Customer Satisfaction vs. Competitors

Compared to its competitors, NFI Industries's Customer Satisfaction score is rated right below Schneider National.

COMPANY		Customer Satisfaction (CSAT) Score
	Schneider National	64%
	NFI Industries	61%

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, NFI Industries's Customer Satisfaction score is rated right below FedEx.

COMPANY		Customer Satisfaction (CSAT) Score
	Porsche	86%
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	BMW Group	76%
	Tesla	74%
	Audi	74%
	FedEx	65%
	NFI Industries	61%

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NFI Industries Customer Service

3.8/5

NFI Industries has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About NFI Industries's Customer Service

Address

TRIAD1828 Centre, 2 Cooper Street, Camden, NJ 08102

Website

http://www.nfiindustries.com/

Phone Number

(877) 634-3777

Quick Insights into NFI Industries Customer Service

NFI Industries's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used NFI Industries's products/services for Less than 1 Year.

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Ranked NFI Industries Customer Service the Highest

Caucasian	3.8
2 to 5 Years	3.6
Female	3

Ranked NFI Industries Customer Service the Lowest

Male	3
Hispanic or Latino	2
Less than 1 Year	1.5

NFI Industries Customer Service Score by Gender

NFI Industries's Customer Service score was rated 3 by both Female and Male customers on Comparably.

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Male

3/5

Female

3/5

NFI Industries Customer Service Score by Ethnicity

NFI Industries's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NFI Industries.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 2	Hispanic or Latino	2

NFI Industries Customer Service Score by Age

NFI Industries's Customer Service score was rated 2.5 stars by customers ages 36-40 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NFI Industries.

100

Summary	Age	Customer Service Score
36-40 2.5	36-40	2.5

NFI Industries Customer Service Score by Usage

NFI Industries's Customer Service score was rated the highest by customers who have used NFI Industries's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	1.5
2 to 5 Years	3.6

NFI Industries Customer Service Score by Industry

NFI Industries's Customer Service score was rated 1.5 stars by Transportation industry customers.

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Transportation	1.5

NFI Industries Customer Service vs. Competitors

Compared to its competitors, NFI Industries's Customer Service score is rated right above Schneider National.

COMPANY		Customer Service Score
	NFI Industries	3.8/5
	Schneider National	3.5/5

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, NFI Industries's Customer Service score is rated right above FedEx, and is preceded by Audi.

COMPANY		Customer Service Score
	Porsche	4.3/5
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	BMW Group	3.9/5
	Tesla	3.8/5
	Audi	3.8/5
	NFI Industries	3.8/5
	FedEx	3.5/5

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NFI Industries as an Employer

3.7/5

NFI Industries has a 3.7/5 stars for its overall company culture rated by their employees

top

25%

CEO of NFI Industries

Sidney Brown

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

NFI Industries scored a 19 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of NFI Industries would recommend the brand to a friend. ENPS measures how likely NFI Industries employees would recommend working at NFI Industries to a friend.

Net Promoter Score

NPS Score

52%	Promoters
15%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
16%	Passive
36%	Detractors

Global Ranking Snapshot

NFI Industries is ranked #878 in the Global Top 100 Brands. It ranks just behind Macquarie Group and just ahead of William Blair.

RANK			INDUSTRY
876	SABMiller		Food and Beverages
877	Macquarie Group	Shemara Wikramanayake	Banking and Financial Services
878	NFI Industries	Sidney Brown	Automotive and Transportation
879	William Blair	John Ettelson	Banking and Financial Services
880	AirAsia	Tan Fernandes	Travel and Hospitality
881	GSK	Emma Walmsley	Health and Wellness
882	Kendra Scott, LLC.	Tom Nolan	Retail