24
NPS
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Ranked
#49
Automotive and Transportation Brands
Brand Page
Alstom
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Alstom is ranked #49 in Automotive and Transportation Brands
Alstom is ranked #49 in Automotive and Transportation Brands
About Alstom's Brand
Alstom is a global leader in the world of power generation, power transmission and rail infrastructure and sets the benchmark for Alstom’s brand is ranked #968 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Alstom. When compared to other organizations within the Automotive and Transportation industry, Alstom is ranked #49. Among its major competitors, Alstom is ranked in 6th place for NPS while Festo is 1st, and Siemens is 2nd.Their current market cap is $19.38B
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Alstom Ranking
- #49 in Automotive and Transportation
- #4 / 4 of its competitors
Alstom NPS
Alstom's Net Promoter Score (NPS) is a 24 with 52% Promoters, 20% Passives, and 28% Detractors. Net Promoter Score tracks whether Alstom's customers would recommend using the product based on a scale of -100 to 100.
Alstom Overall NPS
| 52% | Promoters |
|---|---|
| 20% | Passives |
| 28% | Detractors |
Alstom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 27 | Jul 2024 | 27 |
Sep 2024 25 | Sep 2024 | 25 |
Oct 2024 25 | Oct 2024 | 25 |
Nov 2024 25 | Nov 2024 | 25 |
Dec 2024 27 | Dec 2024 | 27 |
Jan 2025 25 | Jan 2025 | 25 |
Apr 2025 25 | Apr 2025 | 25 |
Jul 2025 25 | Jul 2025 | 25 |
Aug 2025 23 | Aug 2025 | 23 |
Sep 2025 23 | Sep 2025 | 23 |
Nov 2025 23 | Nov 2025 | 23 |
Dec 2025 23 | Dec 2025 | 23 |
How Other Brands Compare
Alstom is ranked #4 for NPS among its competitors. Siemens and Schneider Electric come in first and second, with ABB Ltd coming in at third. Among those competitors, it is the lowest valued company behind ABB Ltd.
Alstom |  Schneider Electric |  ABB Ltd |  Siemens | |
| Global Ranking | #968 | #364 | #419 | #499 |
| NPS | 24 | 31 | 27 | 37 |
| Valuation Updated every 24 hours for public companies | $19.38B | $32.77B | $67.56B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alstom NPS by Gender
Female customers rated Alstom's NPS 1 points higher than Male customers.
Male
7
Alstom's NPS was rated 7 by Male customers on Comparably.
42%
Promoters
23%
Passives
35%
Detractors
Female
8
Alstom's NPS was rated 8 by Female customers on Comparably.
50%
Promoters
8%
Passives
42%
Detractors
Alstom NPS by Ethnicity
Alstom's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -15 | Caucasian | -15 |
African American/Black -25 | African American/Black | -25 |
Asian or Pacific Islander 59 | Asian or Pacific Islander | 59 |
Other 34 | Other | 34 |
Alstom NPS by Age
Alstom's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Alstom NPS by Usage
Alstom's NPS was rated the highest by customers who have used Alstom's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 55 | 1 to 2 Years | 55 |
2 to 5 Years -10 | 2 to 5 Years | -10 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -26 | Over 10 Years | -26 |
Alstom NPS vs. Competitors
Compared to its competitors, Alstom's NPS is rated right above GE Digital, and is preceded by ABB Ltd.
| COMPANY | NPS Score | |
|---|---|---|
 | Festo | 38 |
| Siemens | 37 |
| Schneider Electric | 31 |
 | Eaton | 27 |
| ABB Ltd | 27 |
| Alstom | 24 |
 | GE Digital | 10 |
Alstom Customer Reviews
Out of the 4 Alstom customer reviews 2 were positive and 2 were constructive. Alstom customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Alstom Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Alstom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alstom Customer Loyalty Score by Gender
Female customers rated Alstom's Customer Loyalty score 12% higher than Male customers.
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Male
66%
Yes
Female
78%
Yes
Alstom Customer Loyalty Score by Ethnicity
Alstom's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Alstom.
63
out of 100
Caucasian
78
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
64
out of 100
Other
Alstom Customer Loyalty Score by Age
Alstom's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 70% | 26-30 | 70% |
31-35 89% | 31-35 | 89% |
41-45 70% | 41-45 | 70% |
46-50 64% | 46-50 | 64% |
51-55 55% | 51-55 | 55% |
61-65 40% | 61-65 | 40% |
Alstom Customer Loyalty Score by Usage
Alstom's Customer Loyalty score was rated the highest by customers who have used Alstom's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Alstom Customer Loyalty Score by Industry
Alstom's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Railroad Manufacturing industry customers.
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Alstom Customer Loyalty vs. Competitors
Compared to its competitors, Alstom's Customer Loyalty score is rated right above GE Digital, and is preceded by Schneider Electric.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eaton | 86% |
| Festo | 83% |
| ABB Ltd | 83% |
| Siemens | 80% |
| Schneider Electric | 78% |
| Alstom | 77% |
| GE Digital | 71% |
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Customer Loyalty for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Alstom's Customer Loyalty score is rated right above Tesla, and is preceded by BMW Group.
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Alstom Product Quality
3.8/5
Alstom has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Alstom Product Information
Alstom’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Alstom's product the highest. Reviewers from the Arts and Entertainment industry rated Alstom the lowest at 2.3.
- Website
- http://www.alstom.com
- Company Size
- 10,000+ Employees
Industry
Transportation
Quick Insights into Alstom Product Quality
Alstom's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 51-55.
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Ranked Alstom Product Quality the Highest
Ranked Alstom Product Quality the Lowest
Alstom Product Quality Score by Gender
Male customers rated Alstom's Product Quality score 0.5 stars higher than Female customers.
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Male
3.7/5
Female
3.2/5
Alstom Product Quality Score by Ethnicity
Alstom's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 2.7 | Other | 2.7 |
Alstom Product Quality Score by Age
Alstom's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.3 | 26-30 | 3.3 |
31-35 4.3 | 31-35 | 4.3 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.4 | 46-50 | 3.4 |
51-55 2.2 | 51-55 | 2.2 |
61-65 2.3 | 61-65 | 2.3 |
Alstom Product Quality Score by Usage
Alstom's Product Quality score was rated the highest by customers who have used Alstom's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Alstom Product Quality Score by Industry
Alstom's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Railroad Manufacturing industry customers.
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Alstom Product Quality vs. Competitors
Compared to its competitors, Alstom's Product Quality score is rated right below GE Digital.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eaton | 4.1/5 |
| Siemens | 4/5 |
| Schneider Electric | 4/5 |
| ABB Ltd | 4/5 |
| Festo | 3.9/5 |
| GE Digital | 3.9/5 |
| Alstom | 3.8/5 |
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Product Quality for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Alstom's Product Quality score is rated right above FedEx, and is preceded by Audi.
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Alstom Pricing
Alstom ROI & Value For Money
3.8/5
Alstom has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Alstom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Alstom.
Quick Insights into Alstom ROI
Alstom's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 51-55.
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Ranked Alstom ROI the Highest
Ranked Alstom ROI the Lowest
Alstom ROI Score by Gender
Male customers rated Alstom's ROI score 0.1 stars higher than Female customers.
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Male
3.5/5
Female
3.4/5
Alstom ROI Score by Ethnicity
Alstom's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.5 | Other | 3.5 |
Alstom ROI Score by Age
Alstom's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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3
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| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4 | 31-35 | 4 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.4 | 51-55 | 2.4 |
61-65 2.5 | 61-65 | 2.5 |
Alstom ROI Score by Usage
Alstom's ROI score was rated the highest by customers who have used Alstom's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Alstom ROI Score by Industry
Alstom's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Arts and Entertainment industry customers.
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Alstom Pricing vs. Competitors
Compared to its competitors, Alstom's ROI score is rated right above GE Digital, and is preceded by ABB Ltd.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4/5 |
| Schneider Electric | 3.9/5 |
| Eaton | 3.9/5 |
| Festo | 3.8/5 |
| ABB Ltd | 3.8/5 |
| Alstom | 3.8/5 |
| GE Digital | 3.5/5 |
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ROI for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Alstom's ROI score is rated right above Audi, and is preceded by Tesla.
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Alstom Customer Satisfaction (CSAT)
Alstom Customer Satisfaction (CSAT) Score
72 / 100
Alstom has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
45%
Satisfied
27%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
9%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alstom Customer Satisfaction
Alstom's Customer Satisfaction score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 61-65.
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Ranked Alstom Customer Satisfaction the Highest
Ranked Alstom Customer Satisfaction the Lowest
Alstom Customer Satisfaction Score by Gender
Male customers rated Alstom's Customer Satisfaction score 20 points higher than Female customers.
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70 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 17% | |
Very Dissatisfied | 4% |
50 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 30% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Alstom Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Alstom's Customer Satisfaction (CSAT) score was rated 59% according to Caucasian users and customers.
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59 / 100
Very Satisfied
17%
Satisfied
42%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
8%
CSAT according to African American/Black
Alstom's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Alstom's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.
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84 / 100
Very Satisfied
50%
Satisfied
34%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
0%
CSAT according to Other
Alstom's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
Alstom Customer Satisfaction Score by Age
Alstom's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 61-65 | 0% |
Alstom Customer Satisfaction Score by Usage
Alstom's Customer Satisfaction score was rated the highest by customers who have used Alstom's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Alstom Customer Satisfaction Score by Industry
Alstom's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Arts and Entertainment industry customers.
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{
"title": "Alstom Customer Satisfaction Score by Industry",
"text": "Alstom's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"scoreClassName": "",
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}Alstom Customer Satisfaction vs. Competitors
Compared to its competitors, Alstom's Customer Satisfaction score is rated right above Festo, and is preceded by ABB Ltd.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Siemens | 78% |
| Schneider Electric | 77% |
| Eaton | 76% |
| GE Digital | 75% |
| ABB Ltd | 74% |
| Alstom | 72% |
| Festo | 68% |
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Customer Satisfaction for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Alstom's Customer Satisfaction score is rated right above FedEx, and is preceded by Audi.
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Alstom Customer Service
3.9/5
Alstom has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Alstom's Customer Service
Address
48 Rue Albert Dhalenne, 93400 France
Website
http://www.alstom.com
Phone Number
33-1-4149-2000
Alstom's Social Links
Quick Insights into Alstom Customer Service
Alstom's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 51-55.
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Ranked Alstom Customer Service the Highest
Ranked Alstom Customer Service the Lowest
Alstom Customer Service Score by Gender
Male customers rated Alstom's Customer Service score 0.2 stars higher than Female customers.
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Male
3.7/5
Female
3.5/5
Alstom Customer Service Score by Ethnicity
Alstom's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.5 | Other | 3.5 |
Alstom Customer Service Score by Age
Alstom's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.2 | 31-35 | 4.2 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.2 | 51-55 | 2.2 |
61-65 2.8 | 61-65 | 2.8 |
Alstom Customer Service Score by Usage
Alstom's Customer Service score was rated the highest by customers who have used Alstom's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Alstom Customer Service Score by Industry
Alstom's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.
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Alstom Customer Service vs. Competitors
Compared to its competitors, Alstom's Customer Service score is rated right above GE Digital, and is preceded by ABB Ltd.
| COMPANY | Customer Service Score | |
|---|---|---|
| Festo | 4/5 |
| Siemens | 4/5 |
| Schneider Electric | 4/5 |
| Eaton | 3.9/5 |
| ABB Ltd | 3.9/5 |
| Alstom | 3.9/5 |
| GE Digital | 3.6/5 |
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Customer Service for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Alstom's Customer Service score is rated right above BMW Group, and is preceded by Honda.
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Alstom as an Employer
4.1/5
Alstom has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Alstom scored a 24 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Alstom would recommend the brand to a friend. ENPS measures how likely Alstom employees would recommend working at Alstom to a friend.
Net Promoter Score
24
NPS Score
| 52% | Promoters |
|---|---|
| 20% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 47% | Promoters |
|---|---|
| 28% | Passive |
| 25% | Detractors |
Global Ranking Snapshot
Alstom is ranked #968 in the Global Top 100 Brands. It ranks just behind Progressive Insurance and just ahead of Lose It!.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
966 |  | Capitec Bank |  | Gerrie Fourie | Banking and Financial Services |
967 |  | Progressive Insurance |  | Tricia Griffith | Business and Consumer Services |
968 | | Alstom | | Henri Poupart-Lafarge | Automotive and Transportation |
969 |  | Lose It! |  | Patrick Wetherille | Tech |
970 |  | Personal Capital |  | Jay Shah | Banking and Financial Services |
971 |  | Cinemark USA |  | Sean Gamble | Media and Entertainment |
972 |  | CrowdStrike |  | George Kurtz | Tech |
Automotive and Transportation Ranking Snapshot
Alstom is ranked #49 in the Automotive and Transportation Industry. It ranks just behind NASA.
| RANK | COMPANY | Location | |
|---|---|---|---|
47 |  | Kia America | |
48 |  | NASA | Washington, DC |
49 | | Alstom |
