27
NPS
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Eaton is ranked #81 in Energy and Manufacturing Brands
Eaton is ranked #81 in Energy and Manufacturing Brands
About Eaton's Brand
EATON is a diversified power management company for electrical, hydraulic, and mechanical applications. Eaton’s brand is ranked #960 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Eaton. When compared to other organizations within the Energy and Manufacturing industry, Eaton is ranked #81. Among its major competitors, Eaton is ranked in 7th place for NPS while Cummins Inc. is 1st, and Littelfuse is 2nd. Overall, Eaton has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $50.94B
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Eaton Ranking
- #81 in Energy and Manufacturing
- #4 / 4 of its competitors
Eaton NPS
Eaton's Net Promoter Score (NPS) is a 27 with 56% Promoters, 15% Passives, and 29% Detractors. Net Promoter Score tracks whether Eaton's customers would recommend using the product based on a scale of -100 to 100.
Eaton Overall NPS
| 56% | Promoters |
|---|---|
| 15% | Passives |
| 29% | Detractors |
Eaton NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 37 | Jul 2021 | 37 |
Aug 2021 42 | Aug 2021 | 42 |
Sep 2021 35 | Sep 2021 | 35 |
Oct 2021 33 | Oct 2021 | 33 |
Nov 2021 31 | Nov 2021 | 31 |
Dec 2021 29 | Dec 2021 | 29 |
Jan 2022 35 | Jan 2022 | 35 |
Feb 2022 32 | Feb 2022 | 32 |
Mar 2022 32 | Mar 2022 | 32 |
Apr 2022 27 | Apr 2022 | 27 |
May 2022 26 | May 2022 | 26 |
Jun 2022 27 | Jun 2022 | 27 |
How Other Brands Compare
Eaton is ranked #4 for NPS among its competitors. Siemens and Schneider Electric come in first and second, with ABB Ltd coming in at third. Among those competitors, it is the third most valued company behind ABB Ltd.
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 Eaton |  Schneider Electric |  ABB Ltd |  Siemens | |
| Global Ranking | #960 | #364 | #419 | #499 |
| NPS | 27 | 34 | 28 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $50.94B | $32.77B | $67.56B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eaton NPS by Gender
Male customers rated Eaton's NPS 11 points higher than Female customers.
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Male
31
Eaton's NPS was rated 31 by Male customers on Comparably.
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63%
Promoters
5%
Passives
32%
Detractors
Female
20
Eaton's NPS was rated 20 by Female customers on Comparably.
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40%
Promoters
40%
Passives
20%
Detractors
Eaton NPS by Ethnicity
Eaton's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Asian or Pacific Islander 55 | Asian or Pacific Islander | 55 |
Eaton NPS by Age
Eaton's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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Eaton NPS by Usage
Eaton's NPS was rated the highest by customers who have used Eaton's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 23 | 1 to 2 Years | 23 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
Over 10 Years 100 | Over 10 Years | 100 |
Eaton NPS vs. Competitors
Compared to its competitors, Eaton's NPS is rated right above Parker Hannifin, and is preceded by ABB Ltd.
| COMPANY | NPS Score | |
|---|---|---|
 | Cummins Inc. | 66 |
 | Littelfuse | 50 |
| Siemens | 46 |
 | Alstom | 45 |
| Schneider Electric | 34 |
| ABB Ltd | 28 |
| Eaton | 27 |
 | Parker Hannifin | 18 |
 | Dover Corporation | -1 |
 | Johnson Controls | -12 |
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Eaton NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, Eaton's NPS is rated right above Ford Motor Company, and is preceded by 3M.
| COMPANY | NPS Score | |
|---|---|---|
 | Mercedes-Benz USA | 52 |
 | Toyota | 48 |
 | Honda | 43 |
 | Audi | 43 |
 | Tesla Motors | 39 |
 | Stanley Black & Decker | 34 |
 | 3M | 32 |
| Eaton | 27 |
 | Ford Motor Company | 19 |
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Eaton Customer Reviews
Out of the 9 Eaton customer reviews 7 were positive and 2 were constructive. Eaton customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Eaton Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Eaton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Eaton Customer Loyalty Score by Gender
Female customers rated Eaton's Customer Loyalty score 9% higher than Male customers.
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Male
91%
Yes
Female
100%
Yes
Eaton Customer Loyalty Score by Ethnicity
Eaton's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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100
out of 100
Caucasian
92
out of 100
Asian or Pacific Islander
Eaton Customer Loyalty Score by Age
Eaton's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 85% | 31-35 | 85% |
36-40 100% | 36-40 | 100% |
46-50 82% | 46-50 | 82% |
Eaton Customer Loyalty Score by Usage
Eaton's Customer Loyalty score was rated the highest by customers who have used Eaton's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Eaton Customer Loyalty Score by Industry
Eaton's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Eaton Customer Loyalty vs. Competitors
Compared to its competitors, Eaton's Customer Loyalty score is rated right above Cummins Inc., and is preceded by Littelfuse.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Littelfuse | 100% |
| Eaton | 87% |
| Cummins Inc. | 86% |
| ABB Ltd | 85% |
| Parker Hannifin | 85% |
| Alstom | 83% |
| Siemens | 81% |
| Johnson Controls | 79% |
| Schneider Electric | 78% |
| Dover Corporation | 72% |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Eaton's Customer Loyalty score is rated right above Stanley Black & Decker, and is preceded by Honda.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 89% |
| Eaton | 87% |
| Stanley Black & Decker | 87% |
| Mercedes-Benz USA | 85% |
| Audi | 84% |
| Toyota | 83% |
| Tesla Motors | 80% |
| Ford Motor Company | 79% |
| 3M | 78% |
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Eaton Product Quality
4.1/5
Eaton has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Eaton Product Information
Eaton’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Eaton's product the highest. Reviewers from the Aerospace and Aviation industry rated Eaton the lowest at 3.
- Website
- http://www.eaton.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Hardware and Devices
SaaS
Quick Insights into Eaton Product Quality
Eaton's Product Quality score was rated highest by customers who have used Eaton's products/services for Over 10 Years, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Eaton Product Quality the Highest
Ranked Eaton Product Quality the Lowest
Eaton Product Quality Score by Gender
Male customers rated Eaton's Product Quality score 0.1 stars higher than Female customers.
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Male
4.2/5
Female
4.1/5
Eaton Product Quality Score by Ethnicity
Eaton's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Eaton Product Quality Score by Age
Eaton's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
1
2
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| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.8 | 36-40 | 4.8 |
46-50 4.1 | 46-50 | 4.1 |
Eaton Product Quality Score by Usage
Eaton's Product Quality score was rated the highest by customers who have used Eaton's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Eaton Product Quality Score by Industry
Eaton's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Aerospace and Aviation industry customers.
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Eaton Product Quality vs. Competitors
Compared to its competitors, Eaton's Product Quality score is rated right above ABB Ltd, and is preceded by Schneider Electric.
| COMPANY | Product Quality Score | |
|---|---|---|
| Littelfuse | 5/5 |
| Cummins Inc. | 4.3/5 |
| Siemens | 4.1/5 |
| Schneider Electric | 4.1/5 |
| Eaton | 4.1/5 |
| ABB Ltd | 4.1/5 |
| Alstom | 3.9/5 |
| Parker Hannifin | 3.8/5 |
| Dover Corporation | 3.3/5 |
| Johnson Controls | 3.1/5 |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Eaton's Product Quality score is rated right above Audi, and is preceded by Stanley Black & Decker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.3/5 |
| Honda | 4.3/5 |
| Toyota | 4.2/5 |
| Stanley Black & Decker | 4.2/5 |
| Eaton | 4.1/5 |
| Audi | 4.1/5 |
| Tesla Motors | 4.1/5 |
| 3M | 4/5 |
| Ford Motor Company | 3.7/5 |
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Eaton Pricing
Eaton ROI & Value For Money
3.9/5
Eaton has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Eaton Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Eaton.
Quick Insights into Eaton ROI
Eaton's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 26-30.
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Ranked Eaton ROI the Highest
Ranked Eaton ROI the Lowest
Eaton ROI Score by Gender
Male customers rated Eaton's ROI score 0.3 stars higher than Female customers.
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Male
4/5
Female
3.7/5
Eaton ROI Score by Ethnicity
Eaton's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Eaton ROI Score by Age
Eaton's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.9 | 26-30 | 2.9 |
31-35 3.7 | 31-35 | 3.7 |
36-40 5 | 36-40 | 5 |
46-50 3.9 | 46-50 | 3.9 |
Eaton ROI Score by Usage
Eaton's ROI score was rated the highest by customers who have used Eaton's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Eaton ROI Score by Industry
Eaton's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Aerospace and Aviation industry customers.
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Eaton Pricing vs. Competitors
Compared to its competitors, Eaton's ROI score is rated right above Parker Hannifin, and is preceded by Schneider Electric.
| COMPANY | Pricing Score | |
|---|---|---|
| Littelfuse | 5/5 |
| Cummins Inc. | 4.2/5 |
| Siemens | 4.1/5 |
| Alstom | 4.1/5 |
| Schneider Electric | 4/5 |
| Eaton | 3.9/5 |
| Parker Hannifin | 3.9/5 |
| ABB Ltd | 3.8/5 |
| Dover Corporation | 3.4/5 |
| Johnson Controls | 3.1/5 |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Eaton's ROI score is rated right above Audi, and is preceded by Honda.
| COMPANY | Pricing Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla Motors | 4.1/5 |
| Stanley Black & Decker | 4.1/5 |
| Honda | 4/5 |
| Eaton | 3.9/5 |
| Audi | 3.9/5 |
| 3M | 3.9/5 |
| Ford Motor Company | 3.6/5 |
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Eaton Customer Satisfaction (CSAT)
Eaton Customer Satisfaction (CSAT) Score
77 / 100
Eaton has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
44%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
1%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eaton Customer Satisfaction
Eaton's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 46-50.
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Ranked Eaton Customer Satisfaction the Highest
Ranked Eaton Customer Satisfaction the Lowest
Eaton Customer Satisfaction Score by Gender
Female customers rated Eaton's Customer Satisfaction score 28 points higher than Male customers.
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72 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 7% | |
Very Dissatisfied | 7% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Eaton Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Eaton's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Eaton's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
Eaton Customer Satisfaction Score by Age
Eaton's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% | |||||||||||||||
| 46-50 | 50% |
Eaton Customer Satisfaction Score by Usage
Eaton's Customer Satisfaction score was rated the highest by customers who have used Eaton's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Eaton Customer Satisfaction Score by Industry
Eaton's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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}Eaton Customer Satisfaction vs. Competitors
Compared to its competitors, Eaton's Customer Satisfaction score is rated right above ABB Ltd, and is preceded by Schneider Electric.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cummins Inc. | 90% |
| Siemens | 80% |
| Alstom | 80% |
| Schneider Electric | 80% |
| Eaton | 77% |
| ABB Ltd | 76% |
| Dover Corporation | 66% |
| Parker Hannifin | 56% |
| Johnson Controls | 56% |
| Littelfuse | 50% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Eaton's Customer Satisfaction score is rated right above Tesla Motors, and is preceded by Audi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mercedes-Benz USA | 87% |
| Toyota | 87% |
| Honda | 86% |
| 3M | 82% |
| Audi | 81% |
| Eaton | 77% |
| Tesla Motors | 77% |
| Stanley Black & Decker | 66% |
| Ford Motor Company | 61% |
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Eaton Customer Service
3.9/5
Eaton has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Eaton's Customer Service
Address
1111 Superior Avenue, Cleveland, OH 44114-2584
Website
http://www.eaton.com
Phone Number
+1-440-523-5000
Eaton's Social Links
Quick Insights into Eaton Customer Service
Eaton's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Eaton Customer Service the Highest
Ranked Eaton Customer Service the Lowest
Eaton Customer Service Score by Gender
Male customers rated Eaton's Customer Service score 0.4 stars higher than Female customers.
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Male
4.1/5
Female
3.7/5
Eaton Customer Service Score by Ethnicity
Eaton's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Eaton Customer Service Score by Age
Eaton's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 3.9 | 31-35 | 3.9 |
36-40 5 | 36-40 | 5 |
46-50 3.6 | 46-50 | 3.6 |
Eaton Customer Service Score by Usage
Eaton's Customer Service score was rated the highest by customers who have used Eaton's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Eaton Customer Service Score by Industry
Eaton's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Aerospace and Aviation industry customers.
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Eaton Customer Service vs. Competitors
Compared to its competitors, Eaton's Customer Service score is rated right above ABB Ltd, and is preceded by Alstom.
| COMPANY | Customer Service Score | |
|---|---|---|
| Littelfuse | 5/5 |
| Cummins Inc. | 4.3/5 |
| Siemens | 4.2/5 |
| Schneider Electric | 4.1/5 |
| Alstom | 4/5 |
| Eaton | 3.9/5 |
| ABB Ltd | 3.8/5 |
| Parker Hannifin | 3.7/5 |
| Dover Corporation | 3.4/5 |
| Johnson Controls | 3.1/5 |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Eaton's Customer Service score is rated right above 3M, and is preceded by Audi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.3/5 |
| Stanley Black & Decker | 4.2/5 |
| Toyota | 4.1/5 |
| Tesla Motors | 4/5 |
| Honda | 4/5 |
| Audi | 4/5 |
| Eaton | 3.9/5 |
| 3M | 3.9/5 |
| Ford Motor Company | 3.7/5 |
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Eaton as an Employer
3.0/5
Eaton has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Eaton scored a 27 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Eaton would recommend the brand to a friend. ENPS measures how likely Eaton employees would recommend working at Eaton to a friend.
Net Promoter Score
27
NPS Score
| 56% | Promoters |
|---|---|
| 15% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 41% | Promoters |
|---|---|
| 23% | Passive |
| 36% | Detractors |
Global Ranking Snapshot
Eaton is ranked #960 in the Global Top 100 Brands. It ranks just behind TJ Maxx and just ahead of Qatar Airways.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
958 |  | The Blackstone Group |  | Stephen Schwarzman | Banking and Financial Services |
959 |  | TJ Maxx |  | Carol Meyrowitz | Retail |
960 | | Eaton | | Craig Arnold | Energy and Manufacturing |
961 |  | Qatar Airways | Travel and Hospitality | ||
962 |  | Dotdash |  | Neil Vogel | Media and Entertainment |
963 |  | Fastly |  | Joshua Bixby | Tech |
964 |  | Oculus VR |  | Brendan Iribe | Tech |
Energy and Manufacturing Ranking Snapshot
Eaton is ranked #81 in the Energy and Manufacturing Industry. It ranks just behind Fluor Corporation and just ahead of Alstom.
| RANK | COMPANY | Location | |
|---|---|---|---|
79 |  | Valero Energy Corporation | San Antonio, TX |
80 |  | Fluor Corporation | Irving, TX |
81 | | Eaton | Cleveland, OH |
82 | | Alstom | |
83 |  | Steel Dynamics | Fort Wayne, IN |
84 |  | Reliance | Great Neck, NY |
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