Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Eaton is

Ranked

#81

Energy and Manufacturing Brands

Brand Page

Eaton

Marketing or Exec? Claim Your Free Account

Eaton

Rate this Brand

Eaton is ranked #81 in Energy and Manufacturing Brands

About Eaton's Brand

EATON is a diversified power management company for electrical, hydraulic, and mechanical applications. Eaton’s brand is ranked #960 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Eaton. When compared to other organizations within the Energy and Manufacturing industry, Eaton is ranked #81. Among its major competitors, Eaton is ranked in 4th place for NPS while Siemens is 1st, and Cummins Inc. is 2nd. Overall, Eaton has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $50.94B

Brand at a Glance

86%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Eaton Ranking

^#81 in Energy and Manufacturing
^#3 / 4 of its competitors

Eaton NPS

Eaton's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Eaton's customers would recommend using the product based on a scale of -100 to 100.

Eaton Overall NPS

NPS

55%	Promoters
17%	Passives
28%	Detractors

Eaton NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2024 26	Jun 2024	26
Jul 2024 26	Jul 2024	26
Aug 2024 26	Aug 2024	26
Sep 2024 26	Sep 2024	26
Oct 2024 26	Oct 2024	26
Nov 2024 25	Nov 2024	25
Jan 2025 26	Jan 2025	26
Feb 2025 26	Feb 2025	26
Mar 2025 26	Mar 2025	26
Apr 2025 26	Apr 2025	26
Sep 2025 26	Sep 2025	26
Oct 2025 28	Oct 2025	28

How Other Brands Compare

Eaton is ranked third for NPS among its competitors. Siemens and Schneider Electric come in first and second, with ABB Ltd coming in at #4. Among those competitors, it is the third most valued company behind ABB Ltd.

	Eaton	Schneider Electric	ABB Ltd	Siemens
Global Ranking	#960	#364	#419	#499
NPS	27	31	27	37
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	$50.94B	$32.77B	$67.56B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Eaton NPS by Gender

Female customers rated Eaton's NPS 7 points higher than Male customers.

Male

Eaton's NPS was rated 24 by Male customers on Comparably.

54%

Promoters

16%

Passives

30%

Detractors

Female

Eaton's NPS was rated 31 by Female customers on Comparably.

54%

Promoters

23%

Passives

23%

Detractors

Eaton NPS by Ethnicity

Eaton's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 5	Caucasian	5
Hispanic or Latino 25	Hispanic or Latino	25
African American/Black 57	African American/Black	57
Asian or Pacific Islander 39	Asian or Pacific Islander	39
Other 34	Other	34

Eaton NPS by Age

Eaton's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

40%

20%

40%

26-30

60%

30%

10%

31-35

36%

19%

45%

36-40

80%

20%

41-45

67%

33%

46-50

56%

44%

51-55

50%

25%

56-60

75%

25%

66+

50%

25%

Eaton NPS by Usage

Eaton's NPS was rated the highest by customers who have used Eaton's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 49	Less than 1 Year	49
1 to 2 Years 13	1 to 2 Years	13
2 to 5 Years 12	2 to 5 Years	12
5 to 10 Years 19	5 to 10 Years	19
Over 10 Years 60	Over 10 Years	60

Eaton NPS vs. Competitors

Compared to its competitors, Eaton's NPS is rated right above ABB Ltd, and is preceded by Schneider Electric.

COMPANY		NPS Score
	Siemens	37
	Cummins Inc.	36
	Schneider Electric	31
	Eaton	27
	ABB Ltd	27
	Alstom	24
	Dover Corporation	19
	Littelfuse	15
	Parker Hannifin	9
	Johnson Controls	-17

Eaton NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Eaton's NPS is rated right above 3M, and is preceded by Tesla.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	Eaton	27
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13

Eaton Customer Reviews

Out of the 12 Eaton customer reviews 9 were positive and 3 were constructive. Eaton customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Eaton Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of Eaton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

86%

14%

Eaton Customer Loyalty Score by Gender

Female customers rated Eaton's Customer Loyalty score 7% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Eaton.

Male

86%

Yes

Female

93%

Yes

Eaton Customer Loyalty Score by Ethnicity

Eaton's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eaton.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Eaton Customer Loyalty Score by Age

Eaton's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Eaton.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 91%	26-30	91%
31-35 84%	31-35	84%
36-40 100%	36-40	100%
41-45 70%	41-45	70%
46-50 80%	46-50	80%
51-55 78%	51-55	78%
56-60 100%	56-60	100%
66+ 78%	66+	78%

Eaton Customer Loyalty Score by Usage

Eaton's Customer Loyalty score was rated the highest by customers who have used Eaton's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	70%
1 to 2 Years	96%
2 to 5 Years	84%
5 to 10 Years	84%
Over 10 Years	100%

Eaton Customer Loyalty Score by Industry

Eaton's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	72%
Accounting	70%
Aerospace and Aviation	89%
Architecture and Planning	100%
Automotive and Transportation	100%
Construction	100%
Energy and Manufacturing	100%

Eaton Customer Loyalty vs. Competitors

Compared to its competitors, Eaton's Customer Loyalty score is rated right above Parker Hannifin.

COMPANY		Customer Loyalty Score
	Eaton	86%
	Parker Hannifin	85%
	ABB Ltd	83%
	Siemens	80%
	Schneider Electric	78%
	Alstom	77%
	Cummins Inc.	72%
	Johnson Controls	71%
	Littelfuse	69%
	Dover Corporation	62%

Unlock Eaton Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Eaton Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Eaton's Customer Loyalty score is rated right above Honda.

COMPANY		Customer Loyalty Score
	Eaton	86%
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%

Unlock Eaton Customer Loyalty vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Eaton Customer Loyalty vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Eaton Product Quality

4.1/5

Eaton has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Eaton's overall Product Quality score rated by its users and customers.

Eaton Product Information

Eaton’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Eaton's product the highest. Reviewers from the Tech industry rated Eaton the lowest at 3.3.

Website: http://www.eaton.com

Company Size: 10,000+ Employees

Industry

Tech

Energy

Hardware and Devices

SaaS

Quick Insights into Eaton Product Quality

Eaton's Product Quality score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Eaton's Product Quality.

Ranked Eaton Product Quality the Highest

Energy and Manufacturing	4.8
36-40	4.6
Hispanic or Latino	4.4

Ranked Eaton Product Quality the Lowest

Caucasian	3.3
Tech	3.3
66+	3.2

Eaton Product Quality Score by Gender

Female customers rated Eaton's Product Quality score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Eaton.

Male

3.8/5

Female

4.1/5

Eaton Product Quality Score by Ethnicity

Eaton's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Eaton.

Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 3.8	Other	3.8

Eaton Product Quality Score by Age

Eaton's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Eaton.

Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 3.5	26-30	3.5
31-35 4.1	31-35	4.1
36-40 4.6	36-40	4.6
41-45 3.8	41-45	3.8
46-50 4	46-50	4
51-55 4.1	51-55	4.1
56-60 3.9	56-60	3.9
66+ 3.2	66+	3.2

Eaton Product Quality Score by Usage

Eaton's Product Quality score was rated the highest by customers who have used Eaton's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.9
1 to 2 Years	4.1
2 to 5 Years	3.3
5 to 10 Years	3.9
Over 10 Years	4.4

Eaton Product Quality Score by Industry

Eaton's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.3
Accounting	3.8
Aerospace and Aviation	3.6
Architecture and Planning	4.3
Automotive and Transportation	4.6
Construction	3.5
Energy and Manufacturing	4.8

Eaton Product Quality vs. Competitors

Compared to its competitors, Eaton's Product Quality score is rated right above Siemens.

COMPANY		Product Quality Score
	Eaton	4.1/5
	Siemens	4/5
	Schneider Electric	4/5
	ABB Ltd	4/5
	Cummins Inc.	3.9/5
	Alstom	3.8/5
	Littelfuse	3.8/5
	Parker Hannifin	3.8/5
	Dover Corporation	3.1/5
	Johnson Controls	3.1/5

Unlock Eaton Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Eaton Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Eaton's Product Quality score is rated right above Tesla, and is preceded by Toyota.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Eaton	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.5/5

Unlock Eaton Product Quality vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Eaton Product Quality vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Eaton Pricing

Eaton ROI & Value For Money

3.9/5

Eaton has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Eaton's overall ROI score rated by its users and customers.

Eaton Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Accounting industry think that they had the lowest ROI from Eaton.

Quick Insights into Eaton ROI

Eaton's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Eaton's ROI score.

Ranked Eaton ROI the Highest

36-40	4.8
Energy and Manufacturing	4.7
Asian or Pacific Islander	4.3

Ranked Eaton ROI the Lowest

5 to 10 Years	3.4
Caucasian	3.3
66+	3.2

Eaton ROI Score by Gender

Female customers rated Eaton's ROI score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Eaton.

Male

3.8/5

Female

3.9/5

Eaton ROI Score by Ethnicity

Eaton's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Eaton.

Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 4	Other	4

Eaton ROI Score by Age

Eaton's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Eaton.

Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 3.6	26-30	3.6
31-35 3.7	31-35	3.7
36-40 4.8	36-40	4.8
41-45 3.5	41-45	3.5
46-50 3.8	46-50	3.8
51-55 3.7	51-55	3.7
56-60 3.7	56-60	3.7
66+ 3.2	66+	3.2

Eaton ROI Score by Usage

Eaton's ROI score was rated the highest by customers who have used Eaton's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.9
1 to 2 Years	3.9
2 to 5 Years	3.7
5 to 10 Years	3.4
Over 10 Years	4

Eaton ROI Score by Industry

Eaton's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.6
Accounting	3.6
Aerospace and Aviation	3.7
Architecture and Planning	4.3
Automotive and Transportation	3.6
Construction	3.6
Energy and Manufacturing	4.7

Eaton Pricing vs. Competitors

Compared to its competitors, Eaton's ROI score is rated right above ABB Ltd, and is preceded by Schneider Electric.

COMPANY		Pricing Score
	Siemens	4/5
	Cummins Inc.	4/5
	Schneider Electric	3.9/5
	Eaton	3.9/5
	ABB Ltd	3.8/5
	Parker Hannifin	3.8/5
	Alstom	3.8/5
	Dover Corporation	3.4/5
	Littelfuse	3.4/5
	Johnson Controls	3/5

Unlock Eaton ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Eaton ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Eaton's ROI score is rated right above Honda, and is preceded by Mercedes-Benz USA.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Eaton	3.9/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.7/5
	Ford Motor Company	3.4/5

Unlock Eaton ROI vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Eaton ROI vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Eaton Customer Satisfaction (CSAT)

Eaton Customer Satisfaction (CSAT) Score

76 / 100

Eaton has an overall Customer Satisfaction score of 76 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	48%
Satisfied	28%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	4%
Very Dissatisfied	9%

Very Satisfied

48%

Satisfied

28%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Eaton Customer Satisfaction

Eaton's Customer Satisfaction score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Eaton's Customer Satisfaction.

Ranked Eaton Customer Satisfaction the Highest

Energy and Manufacturing	100%
Female	91%
36-40	90%

Ranked Eaton Customer Satisfaction the Lowest

Tech	55%
5 to 10 Years	50%
66+	50%

Eaton Customer Satisfaction Score by Gender

Female customers rated Eaton's Customer Satisfaction score 26 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Eaton.

65 / 100

Male

	Very Satisfied	44%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	9%
	Very Dissatisfied	13%

91 / 100

Female

	Very Satisfied	64%
	Satisfied	27%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	9%

Eaton Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Eaton's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eaton.

55 / 100

Very Satisfied	33%
Satisfied	22%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	11%
Very Dissatisfied	28%

Very Satisfied

33%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

28%

CSAT according to Hispanic or Latino

Eaton's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eaton.

75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Eaton's Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eaton.

57 / 100

Very Satisfied	43%
Satisfied	14%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	14%
Very Dissatisfied	0%

Very Satisfied

43%

Satisfied

14%

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

14%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Eaton's Customer Satisfaction (CSAT) score was rated 82% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eaton.

82 / 100

Very Satisfied	59%
Satisfied	23%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	6%

Very Satisfied

59%

Satisfied

23%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Eaton's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eaton.

80 / 100

Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

Eaton Customer Satisfaction Score by Age

Eaton's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Eaton.

100

Breakdown

Age

Score

18-25

80%

26-30

72%

31-35

57%

36-40

90%

46-50

63%

51-55

67%

56-60

75%

66+

50%

Eaton Customer Satisfaction Score by Usage

Eaton's Customer Satisfaction score was rated the highest by customers who have used Eaton's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	83
1 to 2 Years	70
2 to 5 Years	63
5 to 10 Years	50
Over 10 Years	80

Eaton Customer Satisfaction Score by Industry

Eaton's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Eaton Customer Satisfaction Score by Industry",
	"text": "Eaton's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 55,
			"stars": 0,
			"csatScore": 55,
			"text": "Eaton's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 55
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Eaton's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Eaton's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Eaton's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Eaton's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Eaton's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	55
Accounting	67
Aerospace and Aviation	60
Architecture and Planning	75
Construction	67
Energy and Manufacturing	100

Eaton Customer Satisfaction vs. Competitors

Compared to its competitors, Eaton's Customer Satisfaction score is rated right above ABB Ltd, and is preceded by Schneider Electric.

COMPANY		Customer Satisfaction (CSAT) Score
	Cummins Inc.	79%
	Siemens	78%
	Schneider Electric	77%
	Eaton	76%
	ABB Ltd	74%
	Alstom	72%
	Parker Hannifin	66%
	Dover Corporation	65%
	Littelfuse	57%
	Johnson Controls	52%

Unlock Eaton Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Eaton Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Eaton's Customer Satisfaction score is rated right above 3M, and is preceded by Mercedes-Benz USA.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	Eaton	76%
	3M	75%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Ford Motor Company	61%

Unlock Eaton Customer Satisfaction vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Eaton Customer Satisfaction vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Eaton Customer Service

3.9/5

Eaton has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Eaton's overall Customer Service score rated by its users and customers.

About Eaton's Customer Service

Address

Cleveland, OH 44114-2584

Website

http://www.eaton.com

Phone Number

+1-440-523-5000

Eaton's Social Links

Quick Insights into Eaton Customer Service

Eaton's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Eaton's Customer Service score.

Ranked Eaton Customer Service the Highest

36-40	4.8
Energy and Manufacturing	4.8
Less than 1 Year	4.5

Ranked Eaton Customer Service the Lowest

Construction	3.3
Caucasian	3.1
66+	3

Eaton Customer Service Score by Gender

Female customers rated Eaton's Customer Service score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Eaton.

Male

3.8/5

Female

3.9/5

Eaton Customer Service Score by Ethnicity

Eaton's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eaton.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 4	Other	4

Eaton Customer Service Score by Age

Eaton's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Eaton.

100

Summary	Age	Customer Service Score
18-25 4.4	18-25	4.4
26-30 3.6	26-30	3.6
31-35 4	31-35	4
36-40 4.8	36-40	4.8
41-45 3.5	41-45	3.5
46-50 3.8	46-50	3.8
51-55 4.1	51-55	4.1
56-60 3.6	56-60	3.6
66+ 3	66+	3

Eaton Customer Service Score by Usage

Eaton's Customer Service score was rated the highest by customers who have used Eaton's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.5
1 to 2 Years	3.9
2 to 5 Years	3.7
5 to 10 Years	3.5
Over 10 Years	4

Eaton Customer Service Score by Industry

Eaton's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Construction industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.7
Accounting	4.5
Aerospace and Aviation	3.5
Architecture and Planning	4.3
Automotive and Transportation	4
Construction	3.3
Energy and Manufacturing	4.8

Eaton Customer Service vs. Competitors

Compared to its competitors, Eaton's Customer Service score is rated right above ABB Ltd, and is preceded by Cummins Inc..

COMPANY		Customer Service Score
	Siemens	4/5
	Schneider Electric	4/5
	Cummins Inc.	4/5
	Eaton	3.9/5
	ABB Ltd	3.9/5
	Alstom	3.9/5
	Littelfuse	3.6/5
	Parker Hannifin	3.6/5
	Dover Corporation	3.5/5
	Johnson Controls	3/5

Unlock Eaton Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Eaton Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Eaton's Customer Service score is rated right above Tesla, and is preceded by Honda.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Eaton	3.9/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Ford Motor Company	3.4/5

Unlock Eaton Customer Service vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Eaton Customer Service vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Eaton as an Employer

3.7/5

Eaton has a 3.7/5 stars for its overall company culture rated by their employees

top

25%

CEO of Eaton

Craig Arnold

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Eaton scored a 27 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Eaton would recommend the brand to a friend. ENPS measures how likely Eaton employees would recommend working at Eaton to a friend.

Net Promoter Score

NPS Score

55%	Promoters
17%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
21%	Passive
35%	Detractors

Global Ranking Snapshot

Eaton is ranked #960 in the Global Top 100 Brands. It ranks just behind TJ Maxx and just ahead of Qatar Airways.

RANK			INDUSTRY
958	The Blackstone Group	Stephen Schwarzman	Banking and Financial Services
959	TJ Maxx	Carol Meyrowitz	Retail
960	Eaton	Craig Arnold	Energy and Manufacturing
961	Qatar Airways	Akbar Al Baker	Travel and Hospitality
962	Dotdash	Neil Vogel	Media and Entertainment
963	Fastly	Joshua Bixby	Tech
964	Oculus VR	Brendan Iribe	Tech

Energy and Manufacturing Ranking Snapshot

Eaton is ranked #81 in the Energy and Manufacturing Industry. It ranks just behind Fluor Corporation and just ahead of Alstom.

RANK		Location
79	Valero Energy Corporation	San Antonio, TX
80	Fluor Corporation	Irving, TX
81	Eaton	Cleveland, OH
82	Alstom
83	Steel Dynamics	Fort Wayne, IN
84	Reliance	Great Neck, NY