9
NPS
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Parker Hannifin
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About Parker Hannifin's Brand
Parker Hannifin is the world's leading diversified manufacturer of motion and control products and systems. Among its major competitors, Parker Hannifin is ranked in 9th place for NPS while Bosch Rexroth is 1st, and Festo is 2nd.Their current market cap is $36.11B
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Parker Hannifin Ranking
- #4 / 4 of its competitors
Parker Hannifin NPS
Parker Hannifin's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether Parker Hannifin's customers would recommend using the product based on a scale of -100 to 100.
Parker Hannifin Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
Parker Hannifin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 10 | Aug 2024 | 10 |
Oct 2024 10 | Oct 2024 | 10 |
Nov 2024 8 | Nov 2024 | 8 |
Feb 2025 10 | Feb 2025 | 10 |
Mar 2025 10 | Mar 2025 | 10 |
Apr 2025 8 | Apr 2025 | 8 |
May 2025 9 | May 2025 | 9 |
Jun 2025 9 | Jun 2025 | 9 |
Jul 2025 9 | Jul 2025 | 9 |
Aug 2025 9 | Aug 2025 | 9 |
Sep 2025 9 | Sep 2025 | 9 |
Dec 2025 9 | Dec 2025 | 9 |
How Other Brands Compare
Parker Hannifin is ranked #4 for NPS among its competitors. Eaton and Danaher come in first and second, with United Technologies coming in at third. Among those competitors, it is the lowest valued company behind Danaher.
Parker Hannifin |  Eaton |  Danaher |  United Technologies | |
| Global Ranking | #- | #960 | #- | #- |
| NPS | 9 | 27 | 24 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $36.11B | $50.94B | $164.27B | $74.19B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parker Hannifin NPS by Gender
Male customers rated Parker Hannifin's NPS 62 points higher than Female customers.
Male
11
Parker Hannifin's NPS was rated 11 by Male customers on Comparably.
44%
Promoters
23%
Passives
33%
Detractors
Female
-51
Parker Hannifin's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Parker Hannifin NPS by Ethnicity
Parker Hannifin's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Other -40 | Other | -40 |
Parker Hannifin NPS by Age
Parker Hannifin's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
Parker Hannifin NPS by Usage
Parker Hannifin's NPS was rated the highest by customers who have used Parker Hannifin's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years 46 | 5 to 10 Years | 46 |
Over 10 Years -30 | Over 10 Years | -30 |
Parker Hannifin NPS vs. Competitors
Compared to its competitors, Parker Hannifin's NPS is rated right above Donaldson Company, and is preceded by Freudenberg Sealing Technologies.
| COMPANY | NPS Score | |
|---|---|---|
 | Bosch Rexroth | 43 |
 | Festo | 38 |
 | Moog | 36 |
 | Pall | 34 |
| Eaton | 27 |
| Danaher | 24 |
| United Technologies | 23 |
 | Freudenberg Sealing Technologies | 14 |
| Parker Hannifin | 9 |
 | Donaldson Company | 5 |
 | Eaton Aerospace | N/A |
 | Gates | N/A |
 | Hamlet | N/A |
 | IDEX Corp | -7 |
Parker Hannifin Customer Reviews
Out of the 7 Parker Hannifin customer reviews 5 were positive and 2 were constructive. Parker Hannifin customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Parker Hannifin Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Parker Hannifin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Parker Hannifin Customer Loyalty Score by Gender
Female customers rated Parker Hannifin's Customer Loyalty score 2% higher than Male customers.
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Male
83%
Yes
Female
85%
Yes
Parker Hannifin Customer Loyalty Score by Ethnicity
Parker Hannifin's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Parker Hannifin.
78
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
Parker Hannifin Customer Loyalty Score by Age
Parker Hannifin's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 85% | 36-40 | 85% |
41-45 70% | 41-45 | 70% |
51-55 100% | 51-55 | 100% |
56-60 55% | 56-60 | 55% |
61-65 70% | 61-65 | 70% |
Parker Hannifin Customer Loyalty Score by Usage
Parker Hannifin's Customer Loyalty score was rated the highest by customers who have used Parker Hannifin's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Parker Hannifin Customer Loyalty Score by Industry
Parker Hannifin's Customer Loyalty score was rated 85% by both Aerospace and Aviation and Tech industry customers.
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Parker Hannifin Customer Loyalty vs. Competitors
Compared to its competitors, Parker Hannifin's Customer Loyalty score is rated right above Festo, and is preceded by Eaton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United Technologies | 92% |
| Freudenberg Sealing Technologies | 89% |
| Pall | 86% |
| Eaton | 86% |
| Parker Hannifin | 85% |
| Festo | 83% |
| Moog | 82% |
| Bosch Rexroth | 79% |
| IDEX Corp | 77% |
| Donaldson Company | 76% |
| Danaher | 68% |
| Eaton Aerospace | N/A |
| Gates | N/A |
| Hamlet | N/A |
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Parker Hannifin Product Quality
3.8/5
Parker Hannifin has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Parker Hannifin Product Information
Parker Hannifin’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Parker Hannifin's product the highest.
- Website
- http://parker.com
- Company Size
- 10,000+ Employees
Industry
Manufacturing
Quick Insights into Parker Hannifin Product Quality
Parker Hannifin's Product Quality score was rated highest by customers ages 51-55, and rated lowest by Asian or Pacific Islander customers.
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Ranked Parker Hannifin Product Quality the Highest
Ranked Parker Hannifin Product Quality the Lowest
Parker Hannifin Product Quality Score by Gender
Male customers rated Parker Hannifin's Product Quality score 1 stars higher than Female customers.
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Male
3.8/5
Female
2.8/5
Parker Hannifin Product Quality Score by Ethnicity
Parker Hannifin's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 3.2 | Other | 3.2 |
Parker Hannifin Product Quality Score by Age
Parker Hannifin's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.6 | 41-45 | 2.6 |
51-55 4.7 | 51-55 | 4.7 |
56-60 4.1 | 56-60 | 4.1 |
61-65 4.1 | 61-65 | 4.1 |
Parker Hannifin Product Quality Score by Usage
Parker Hannifin's Product Quality score was rated the highest by customers who have used Parker Hannifin's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Parker Hannifin Product Quality Score by Industry
Parker Hannifin's Product Quality score was rated 3.8 stars by both Aerospace and Aviation and Tech industry customers.
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Parker Hannifin Product Quality vs. Competitors
Compared to its competitors, Parker Hannifin's Product Quality score is rated right above Donaldson Company, and is preceded by Pall.
| COMPANY | Product Quality Score | |
|---|---|---|
| Moog | 4.2/5 |
| Eaton | 4.1/5 |
| Freudenberg Sealing Technologies | 4.1/5 |
| Bosch Rexroth | 4/5 |
| Festo | 3.9/5 |
| United Technologies | 3.9/5 |
| Danaher | 3.8/5 |
| Pall | 3.8/5 |
| Parker Hannifin | 3.8/5 |
| Donaldson Company | 3.6/5 |
| IDEX Corp | 3.4/5 |
| Eaton Aerospace | N/A |
| Gates | N/A |
| Hamlet | N/A |
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Parker Hannifin Pricing
Parker Hannifin ROI & Value For Money
3.8/5
Parker Hannifin has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Parker Hannifin Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Parker Hannifin.
Quick Insights into Parker Hannifin ROI
Parker Hannifin's ROI score was rated highest by customers who have used Parker Hannifin's products/services for 1 to 2 Years, and rated lowest by customers ages 31-35.
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Ranked Parker Hannifin ROI the Highest
Ranked Parker Hannifin ROI the Lowest
Parker Hannifin ROI Score by Gender
Male customers rated Parker Hannifin's ROI score 0.7 stars higher than Female customers.
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Male
3.7/5
Female
3/5
Parker Hannifin ROI Score by Ethnicity
Parker Hannifin's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.9 | Other | 2.9 |
Parker Hannifin ROI Score by Age
Parker Hannifin's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.1 | 41-45 | 3.1 |
51-55 4.2 | 51-55 | 4.2 |
56-60 3.6 | 56-60 | 3.6 |
61-65 4.1 | 61-65 | 4.1 |
Parker Hannifin ROI Score by Usage
Parker Hannifin's ROI score was rated the highest by customers who have used Parker Hannifin's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Parker Hannifin ROI Score by Industry
Parker Hannifin's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Parker Hannifin Pricing vs. Competitors
Compared to its competitors, Parker Hannifin's ROI score is rated right above United Technologies, and is preceded by Festo.
| COMPANY | Pricing Score | |
|---|---|---|
| Moog | 4.2/5 |
| Bosch Rexroth | 3.9/5 |
| Eaton | 3.9/5 |
| Pall | 3.9/5 |
| Danaher | 3.9/5 |
| Festo | 3.8/5 |
| Parker Hannifin | 3.8/5 |
| United Technologies | 3.7/5 |
| Donaldson Company | 3.7/5 |
| Freudenberg Sealing Technologies | 3.6/5 |
| IDEX Corp | 3.5/5 |
| Eaton Aerospace | N/A |
| Gates | N/A |
| Hamlet | N/A |
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Parker Hannifin Customer Satisfaction (CSAT)
Parker Hannifin Customer Satisfaction (CSAT) Score
66 / 100
Parker Hannifin has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
6%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Parker Hannifin Customer Satisfaction
Parker Hannifin's Customer Satisfaction score was rated highest by customers who have used Parker Hannifin's products/services for 5 to 10 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Parker Hannifin Customer Satisfaction the Highest
Ranked Parker Hannifin Customer Satisfaction the Lowest
Parker Hannifin Customer Satisfaction Score by Gender
Male customers rated Parker Hannifin's Customer Satisfaction score 16 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 30% | |
Dissatisfied | 10% | |
Very Dissatisfied | 10% |
34 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Parker Hannifin Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Parker Hannifin's Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.
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53 / 100
Very Satisfied
21%
Satisfied
32%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
11%
Very Dissatisfied
21%
CSAT according to Asian or Pacific Islander
Parker Hannifin's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Parker Hannifin's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
Parker Hannifin Customer Satisfaction Score by Age
Parker Hannifin's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 25% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 67% |
Parker Hannifin Customer Satisfaction Score by Usage
Parker Hannifin's Customer Satisfaction score was rated the highest by customers who have used Parker Hannifin's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Parker Hannifin Customer Satisfaction Score by Industry
Parker Hannifin's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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}Parker Hannifin Customer Satisfaction vs. Competitors
Compared to its competitors, Parker Hannifin's Customer Satisfaction score is rated right above Eaton Aerospace, and is preceded by IDEX Corp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Freudenberg Sealing Technologies | 100% |
| United Technologies | 88% |
| Bosch Rexroth | 82% |
| Moog | 76% |
| Eaton | 76% |
| Pall | 75% |
| Danaher | 73% |
| Festo | 68% |
| Donaldson Company | 68% |
| IDEX Corp | 67% |
| Parker Hannifin | 66% |
| Eaton Aerospace | 0% |
| Gates | 0% |
| Hamlet | 0% |
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Parker Hannifin Customer Service
3.6/5
Parker Hannifin has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Parker Hannifin's Customer Service
Address
6035 Parkland Blvd, Cleveland, OH 44124
Website
http://parker.com
Phone Number
2168963000
Parker Hannifin's Social Links
Quick Insights into Parker Hannifin Customer Service
Parker Hannifin's Customer Service score was rated highest by customers who have used Parker Hannifin's products/services for 1 to 2 Years, and rated lowest by customers ages 31-35.
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Ranked Parker Hannifin Customer Service the Highest
Ranked Parker Hannifin Customer Service the Lowest
Parker Hannifin Customer Service Score by Gender
Male customers rated Parker Hannifin's Customer Service score 0.8 stars higher than Female customers.
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Male
3.4/5
Female
2.6/5
Parker Hannifin Customer Service Score by Ethnicity
Parker Hannifin's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 3 | Other | 3 |
Parker Hannifin Customer Service Score by Age
Parker Hannifin's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
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0
20
40
60
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| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
31-35 2.2 | 31-35 | 2.2 |
36-40 2.9 | 36-40 | 2.9 |
41-45 3.1 | 41-45 | 3.1 |
51-55 3.7 | 51-55 | 3.7 |
56-60 4 | 56-60 | 4 |
61-65 4.1 | 61-65 | 4.1 |
Parker Hannifin Customer Service Score by Usage
Parker Hannifin's Customer Service score was rated the highest by customers who have used Parker Hannifin's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Parker Hannifin Customer Service Score by Industry
Parker Hannifin's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Parker Hannifin Customer Service vs. Competitors
Compared to its competitors, Parker Hannifin's Customer Service score is rated right above IDEX Corp, and is preceded by Freudenberg Sealing Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Moog | 4.1/5 |
| Festo | 4/5 |
| United Technologies | 4/5 |
| Eaton | 3.9/5 |
| Bosch Rexroth | 3.9/5 |
| Danaher | 3.8/5 |
| Pall | 3.7/5 |
| Freudenberg Sealing Technologies | 3.6/5 |
| Parker Hannifin | 3.6/5 |
| IDEX Corp | 3.6/5 |
| Donaldson Company | 3.5/5 |
| Eaton Aerospace | N/A |
| Gates | N/A |
| Hamlet | N/A |
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Parker Hannifin as an Employer
3.8/5
Parker Hannifin has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Parker Hannifin scored a 9 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Parker Hannifin would recommend the brand to a friend. ENPS measures how likely Parker Hannifin employees would recommend working at Parker Hannifin to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 49% | Promoters |
|---|---|
| 21% | Passive |
| 30% | Detractors |
