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Moog
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About Moog's Brand

We work on some of the world’s most exciting technical projects, creating products that challenge the limits of what’s possible. Among its major competitors, Moog is ranked in 1st place for NPS while Oshkosh Corporation is 2nd, and Lockheed Martin is 3rd.Their current market cap is $2.74B

Brand at a Glance

80%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
4.2/5
Customer Service

Moog Ranking

Moog NPS

Moog's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Moog's customers would recommend using the product based on a scale of -100 to 100.

Moog Overall NPS

49
NPS
66%Promoters
17%Passives
17%Detractors
Moog Overall NPS

Moog NPS Trend

-100
-50
0
50
100
Jun 2020
50
Jun 202050
Sep 2020
50
Sep 202050
Oct 2020
60
Oct 202060
Jan 2021
34
Jan 202134
Apr 2021
27
Apr 202127
Jul 2021
38
Jul 202138
Oct 2021
44
Oct 202144
Feb 2022
50
Feb 202250
Mar 2022
42
Mar 202242
Apr 2022
53
Apr 202253
May 2022
58
May 202258
Jun 2022
49
Jun 202249

How Other Brands Compare

Moog is ranked first for NPS among its competitors. Lockheed Martin and BAE Systems come in second and third, with Raytheon Technologies coming in at #4. Among those competitors, it is the lowest valued company behind BAE Systems.

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Moog's Logo
Moog
Lockheed Martin's Logo
Lockheed Martin
BAE Systems' Logo
BAE Systems
Raytheon Technologies' Logo
Raytheon Technologies
Global Ranking#-#418#540#635
NPS49262413
Social Sentiment Calculated by analyzing social media and other online mentions-Very PositiveNeutralNeutral
Valuation Updated every 24 hours for public companies$2.74B$111.51B$126.78B$32.56B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Moog NPS vs. Competitors

Compared to its competitors, Moog's NPS is rated right above Oshkosh Corporation.

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Moog Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Moog users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80
80%
20
20%
Moog Customer Loyalty

Moog Customer Loyalty vs. Competitors

Compared to its competitors, Moog's Customer Loyalty score is rated right above General Dynamics, and is preceded by Curtiss-Wright.

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Moog Product Quality

4.5/5

Moog has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.

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Moog Product Information

Moog’s product quality score is a 4.5 out of 5 as rated by its users and customers.

Website
http://www.moog.com
Company Size
10,000+ Employees

Industry

Enterprise
Travel
Manufacturing

Moog Product Quality vs. Competitors

Compared to its competitors, Moog's Product Quality score is rated right above Oshkosh Corporation.

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Moog Pricing

Moog ROI & Value For Money

4.4/5

Moog has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.

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Moog Pricing vs. Competitors

Compared to its competitors, Moog's ROI score is rated right above Lockheed Martin.

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Moog Customer Satisfaction (CSAT)

Moog Customer Satisfaction (CSAT) Score

86 / 100

Moog has an overall Customer Satisfaction score of 86 rated by its users and customers.

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Very Satisfied72%
Satisfied14%
Neither Satisfied nor Dissatisfied0%
Dissatisfied14%
Very Dissatisfied0%
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Moog Customer Satisfaction vs. Competitors

Compared to its competitors, Moog's Customer Satisfaction score is rated right above BAE Systems, and is preceded by Curtiss-Wright.

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Moog Customer Service

4.2/5

Moog has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Moog's Customer Service

Address

East Aurora, NY


Website

http://www.moog.com


Phone Number

(180) 097-0233

Moog Customer Service vs. Competitors

Compared to its competitors, Moog's Customer Service score is rated right above Lockheed Martin.

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Moog as an Employer

4.7/5

Moog has a 4.7/5 stars for its overall company culture rated by their employees

  Moog CEO
top
5%
CEO of Moog

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Moog scored a 49 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Moog would recommend the brand to a friend. ENPS measures how likely Moog employees would recommend working at Moog to a friend.

Net Promoter Score

49
NPS Score
66%Promoters
17%Passive
17%Detractors

Employee Net Promoter Score

41
eNPS Score
59%Promoters
23%Passive
18%Detractors

Global Ranking Snapshot

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