36
NPS
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Moog
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About Moog's Brand
Over the last +70 years, our engineers have developed the capability to design and manufacture the most advanced motion control products for aerospace, defense, industrial and medical applications – applications where precise control of velocity, force, acceleration and fluid flow are critical. Among its major competitors, Moog is ranked in 2nd place for NPS while Oshkosh Corporation is 1st, and Lockheed Martin is 3rd.Their current market cap is $2.74B
Brand at a Glance
82%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Moog Ranking
- #2 / 4 of its competitors
Moog NPS
Moog's Net Promoter Score (NPS) is a 36 with 64% Promoters, 8% Passives, and 28% Detractors. Net Promoter Score tracks whether Moog's customers would recommend using the product based on a scale of -100 to 100.
Moog Overall NPS
| 64% | Promoters |
|---|---|
| 8% | Passives |
| 28% | Detractors |
Moog NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 45 | Oct 2023 | 45 |
Dec 2023 46 | Dec 2023 | 46 |
Jan 2024 44 | Jan 2024 | 44 |
May 2024 46 | May 2024 | 46 |
Jul 2024 45 | Jul 2024 | 45 |
Aug 2024 47 | Aug 2024 | 47 |
Sep 2024 49 | Sep 2024 | 49 |
Oct 2024 49 | Oct 2024 | 49 |
Dec 2024 47 | Dec 2024 | 47 |
Feb 2025 40 | Feb 2025 | 40 |
Mar 2025 38 | Mar 2025 | 38 |
Jun 2025 36 | Jun 2025 | 36 |
How Other Brands Compare
Moog is ranked second for NPS among its competitors. Oshkosh Corporation and Lockheed Martin come in first and third, with Parker Hannifin coming in at #4. Among those competitors, it is the lowest valued company behind Lockheed Martin.
Moog |  Lockheed Martin |  Parker Hannifin |  Oshkosh Corporation | |
| Global Ranking | #- | #418 | #- | #- |
| NPS | 36 | 30 | 9 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Very Positive | - | - |
| Valuation Updated every 24 hours for public companies | $2.74B | $116.46B | $36.11B | $8.11B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moog NPS by Gender
Male customers rated Moog's NPS 26 points higher than Female customers.
Male
60
Moog's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
34
Moog's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Moog NPS by Ethnicity
Moog's NPS was rated 42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 42 | Caucasian | 42 |
Moog NPS by Usage
Moog's NPS was rated 100 points by customers who have used Moog's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Moog NPS vs. Competitors
Compared to its competitors, Moog's NPS is rated right above Lockheed Martin, and is preceded by Oshkosh Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Oshkosh Corporation | 40 |
| Moog | 36 |
| Lockheed Martin | 30 |
 | General Dynamics | 21 |
| Parker Hannifin | 9 |
Moog Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Moog users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Moog Customer Loyalty Score by Gender
Male customers rated Moog's Customer Loyalty score 42% higher than Female customers.
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Male
82%
Yes
Female
40%
Yes
Moog Customer Loyalty Score by Ethnicity
Moog's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
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61
out of 100
Caucasian
Moog Customer Loyalty Score by Usage
Moog's Customer Loyalty score was rated 70% by customers who have used Moog's products/services for Less than 1 Year.
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Moog Customer Loyalty vs. Competitors
Compared to its competitors, Moog's Customer Loyalty score is rated right above Lockheed Martin, and is preceded by Parker Hannifin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Parker Hannifin | 85% |
| Moog | 82% |
| Lockheed Martin | 79% |
| General Dynamics | 75% |
| Oshkosh Corporation | 71% |
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Moog Product Quality
4.2/5
Moog has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Moog Product Information
Moog’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.moog.com
- Company Size
- 10,000+ Employees
Industry
Aerospace and Aviation
Quick Insights into Moog Product Quality
Moog's Product Quality score was rated highest by customers who have used Moog's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Moog Product Quality the Highest
Ranked Moog Product Quality the Lowest
Moog Product Quality Score by Gender
Male customers rated Moog's Product Quality score 0.4 stars higher than Female customers.
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Male
5/5
Female
4.6/5
Moog Product Quality Score by Ethnicity
Moog's Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Moog Product Quality Score by Usage
Moog's Product Quality score was rated 5 stars by customers who have used Moog's products/services for Less than 1 Year.
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Moog Product Quality vs. Competitors
Compared to its competitors, Moog's Product Quality score is rated right above Oshkosh Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Moog | 4.2/5 |
| Oshkosh Corporation | 4.1/5 |
| General Dynamics | 4/5 |
| Lockheed Martin | 3.9/5 |
| Parker Hannifin | 3.8/5 |
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Moog Pricing
Moog ROI & Value For Money
4.2/5
Moog has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Moog ROI
Moog's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Moog ROI the Highest
Ranked Moog ROI the Lowest
Moog ROI Score by Gender
Male customers rated Moog's ROI score 1 stars higher than Female customers.
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Male
4.5/5
Female
3.5/5
Moog ROI Score by Ethnicity
Moog's ROI score was rated 4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Moog ROI Score by Usage
Moog's ROI score was rated 3.8 stars by customers who have used Moog's products/services for Less than 1 Year.
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Moog Pricing vs. Competitors
Compared to its competitors, Moog's ROI score is rated right above Lockheed Martin.
| COMPANY | Pricing Score | |
|---|---|---|
| Moog | 4.2/5 |
| Lockheed Martin | 4/5 |
| Parker Hannifin | 3.8/5 |
| Oshkosh Corporation | 3.8/5 |
| General Dynamics | 3.7/5 |
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Moog Customer Satisfaction (CSAT)
Moog Customer Satisfaction (CSAT) Score
76 / 100
Moog has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Moog Customer Satisfaction
Moog's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Moog Customer Satisfaction the Highest
Ranked Moog Customer Satisfaction the Lowest
Moog Customer Satisfaction Score by Gender
Female customers rated Moog's Customer Satisfaction score 20 points higher than Male customers.
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80 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Moog Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Moog's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.
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86 / 100
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
Moog Customer Satisfaction Score by Usage
Moog's Customer Satisfaction score was rated 100 points by customers who have used Moog's products/services for Less than 1 Year.
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Moog Customer Satisfaction vs. Competitors
Compared to its competitors, Moog's Customer Satisfaction score is rated right above Lockheed Martin, and is preceded by General Dynamics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| General Dynamics | 78% |
| Moog | 76% |
| Lockheed Martin | 72% |
| Oshkosh Corporation | 71% |
| Parker Hannifin | 66% |
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Moog Customer Service
4.1/5
Moog has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Moog's Customer Service
Address
400 Jamison Rd,, East Aurora, NY 14059
Website
https://www.moog.com
Phone Number
+1 716-652-2000
Moog's Social Links
Quick Insights into Moog Customer Service
Moog's Customer Service score was rated highest by customers who have used Moog's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Moog Customer Service the Highest
Ranked Moog Customer Service the Lowest
Moog Customer Service Score by Gender
Male customers rated Moog's Customer Service score 0.2 stars higher than Female customers.
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Male
4.3/5
Female
4.1/5
Moog Customer Service Score by Ethnicity
Moog's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Moog Customer Service Score by Usage
Moog's Customer Service score was rated 4.5 stars by customers who have used Moog's products/services for Less than 1 Year.
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Moog Customer Service vs. Competitors
Compared to its competitors, Moog's Customer Service score is rated right above Oshkosh Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Moog | 4.1/5 |
| Oshkosh Corporation | 4/5 |
| General Dynamics | 4/5 |
| Lockheed Martin | 3.9/5 |
| Parker Hannifin | 3.6/5 |
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Consumer vs. Employees
Moog scored a 36 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Moog would recommend the brand to a friend. ENPS measures how likely Moog employees would recommend working at Moog to a friend.
Net Promoter Score
36
NPS Score
| 64% | Promoters |
|---|---|
| 8% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
