49
NPS
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Moog
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About Moog's Brand
We work on some of the world’s most exciting technical projects, creating products that challenge the limits of what’s possible. Among its major competitors, Moog is ranked in 1st place for NPS while Oshkosh Corporation is 2nd, and Lockheed Martin is 3rd.Their current market cap is $2.74B
Brand at a Glance
80%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
4.2/5
Customer Service
Moog Ranking
- #1 / 4 of its competitors
Moog NPS
Moog's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Moog's customers would recommend using the product based on a scale of -100 to 100.
Moog Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Moog NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 50 | Jun 2020 | 50 |
Sep 2020 50 | Sep 2020 | 50 |
Oct 2020 60 | Oct 2020 | 60 |
Jan 2021 34 | Jan 2021 | 34 |
Apr 2021 27 | Apr 2021 | 27 |
Jul 2021 38 | Jul 2021 | 38 |
Oct 2021 44 | Oct 2021 | 44 |
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 42 | Mar 2022 | 42 |
Apr 2022 53 | Apr 2022 | 53 |
May 2022 58 | May 2022 | 58 |
Jun 2022 49 | Jun 2022 | 49 |
How Other Brands Compare
Moog is ranked first for NPS among its competitors. Lockheed Martin and BAE Systems come in second and third, with Raytheon Technologies coming in at #4. Among those competitors, it is the lowest valued company behind BAE Systems.
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Moog |  Lockheed Martin |  BAE Systems |  Raytheon Technologies | |
| Global Ranking | #- | #418 | #540 | #635 |
| NPS | 49 | 26 | 24 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Very Positive | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $2.74B | $111.51B | $126.78B | $32.56B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moog NPS vs. Competitors
Compared to its competitors, Moog's NPS is rated right above Oshkosh Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Moog | 49 |
 | Oshkosh Corporation | 40 |
| Lockheed Martin | 26 |
| BAE Systems | 24 |
 | Curtiss-Wright | 21 |
| Raytheon Technologies | 13 |
 | General Dynamics | 11 |
 | TransDigm | N/A |
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Moog Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Moog users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Moog Customer Loyalty vs. Competitors
Compared to its competitors, Moog's Customer Loyalty score is rated right above General Dynamics, and is preceded by Curtiss-Wright.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Curtiss-Wright | 85% |
| Moog | 80% |
| General Dynamics | 78% |
| Lockheed Martin | 77% |
| Oshkosh Corporation | 76% |
| Raytheon Technologies | 74% |
| BAE Systems | 69% |
| TransDigm | N/A |
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Moog Product Quality
4.5/5
Moog has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Moog Product Information
Moog’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.moog.com
- Company Size
- 10,000+ Employees
Industry
Enterprise
Travel
Manufacturing
Moog Product Quality vs. Competitors
Compared to its competitors, Moog's Product Quality score is rated right above Oshkosh Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Moog | 4.5/5 |
| Oshkosh Corporation | 4.2/5 |
| Lockheed Martin | 3.9/5 |
| BAE Systems | 3.9/5 |
| Curtiss-Wright | 3.8/5 |
| Raytheon Technologies | 3.8/5 |
| General Dynamics | 3.5/5 |
| TransDigm | N/A |
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Moog Pricing
Moog ROI & Value For Money
4.4/5
Moog has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Moog Pricing vs. Competitors
Compared to its competitors, Moog's ROI score is rated right above Lockheed Martin.
| COMPANY | Pricing Score | |
|---|---|---|
| Moog | 4.4/5 |
| Lockheed Martin | 3.9/5 |
| BAE Systems | 3.8/5 |
| Oshkosh Corporation | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| General Dynamics | 3.6/5 |
| Curtiss-Wright | 3.6/5 |
| TransDigm | N/A |
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Moog Customer Satisfaction (CSAT)
Moog Customer Satisfaction (CSAT) Score
86 / 100
Moog has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Moog Customer Satisfaction vs. Competitors
Compared to its competitors, Moog's Customer Satisfaction score is rated right above BAE Systems, and is preceded by Curtiss-Wright.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Curtiss-Wright | 100% |
| Moog | 86% |
| BAE Systems | 79% |
| Lockheed Martin | 67% |
| Raytheon Technologies | 62% |
| Oshkosh Corporation | 50% |
| General Dynamics | 43% |
| TransDigm | 0% |
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Moog Customer Service
4.2/5
Moog has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Moog's Customer Service
Address
East Aurora, NY
Website
http://www.moog.com
Phone Number
(180) 097-0233
Moog Customer Service vs. Competitors
Compared to its competitors, Moog's Customer Service score is rated right above Lockheed Martin.
| COMPANY | Customer Service Score | |
|---|---|---|
| Moog | 4.2/5 |
| Lockheed Martin | 3.9/5 |
| Oshkosh Corporation | 3.8/5 |
| General Dynamics | 3.8/5 |
| BAE Systems | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| Curtiss-Wright | 3.5/5 |
| TransDigm | N/A |
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Moog as an Employer
4.7/5
Moog has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Moog scored a 49 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Moog would recommend the brand to a friend. ENPS measures how likely Moog employees would recommend working at Moog to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 59% | Promoters |
|---|---|
| 23% | Passive |
| 18% | Detractors |
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