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Bosch Rexroth
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About Bosch Rexroth's Brand

Bosch Rexroth is one of the world’s leading providers of drive and control technologies.

Brand at a Glance

10%
Customer Loyalty
3.3/5
Product Quality
3.8/5
Pricing
4/5
Customer Service

Bosch Rexroth NPS

Bosch Rexroth's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Bosch Rexroth's customers would recommend using the product based on a scale of -100 to 100.

Bosch Rexroth Overall NPS

20
NPS
60%Promoters
0%Passives
40%Detractors
Bosch Rexroth Overall NPS

Bosch Rexroth NPS Trend

-100
-50
0
50
100
Dec 2020
-100
Dec 2020-100
Feb 2022
33
Feb 202233
Mar 2022
0
Mar 20220
Apr 2022
20
Apr 202220

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bosch Rexroth Customer Loyalty

10%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

10% of Bosch Rexroth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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10
10%
90
90%
Bosch Rexroth Customer Loyalty

Bosch Rexroth Product Quality

3.3/5

Bosch Rexroth has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Bosch Rexroth Product Information

Bosch Rexroth’s product quality score is a 3.3 out of 5 as rated by its users and customers.

Website
http://www.boschrexroth.com
Company Size
10,000+ Employees

Industry

Tech
Hardware and Devices

Bosch Rexroth Pricing

Bosch Rexroth ROI & Value For Money

3.8/5

Bosch Rexroth has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Bosch Rexroth Customer Satisfaction (CSAT)

Bosch Rexroth Customer Satisfaction (CSAT) Score

100 / 100

Bosch Rexroth has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

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Very Satisfied33%
Satisfied67%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Bosch Rexroth Customer Service

4/5

Bosch Rexroth has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Bosch Rexroth's Customer Service

Address

Avon By The Sea, NJ


Website

http://www.boschrexroth.com


Phone Number

49 9352 18 0

Bosch Rexroth as an Employer

2.9/5

Bosch Rexroth has a 2.9/5 stars for its overall company culture rated by their employees

  Bosch Rexroth CEO
top
20%
CEO of Bosch Rexroth

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bosch Rexroth scored a 20 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Bosch Rexroth would recommend the brand to a friend. ENPS measures how likely Bosch Rexroth employees would recommend working at Bosch Rexroth to a friend.

Net Promoter Score

20
NPS Score
60%Promoters
0%Passive
40%Detractors

Employee Net Promoter Score

-17
eNPS Score
25%Promoters
33%Passive
42%Detractors

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