11
NPS
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Pall
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About Pall's Brand
Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers
Brand at a Glance
90%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Pall NPS
Pall's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Pall's customers would recommend using the product based on a scale of -100 to 100.
Pall Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Pall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Nov 2021 50 | Nov 2021 | 50 |
Feb 2022 40 | Feb 2022 | 40 |
Mar 2022 17 | Mar 2022 | 17 |
Apr 2022 -1 | Apr 2022 | -1 |
May 2022 13 | May 2022 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pall Customer Reviews
Out of the 2 Pall customer reviews 2 were positive and 0 were constructive. Pall customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Pall Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Pall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pall Product Quality
4/5
Pall has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Pall Product Information
Pall’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.pall.com
- Company Size
- 10,000+ Employees
Industry
Manufacturing
Pall Pricing
Pall ROI & Value For Money
3.8/5
Pall has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Pall Customer Satisfaction (CSAT)
Pall Customer Satisfaction (CSAT) Score
66 / 100
Pall has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pall Customer Service
3.7/5
Pall has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Pall's Customer Service
Address
25 Harbor Park Drive, Port Washington, NY 11050
Website
http://www.pall.com
Phone Number
6077561862
Pall's Social Links
Pall as an Employer
3.7/5
Pall has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Pall scored a 11 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Pall would recommend the brand to a friend. ENPS measures how likely Pall employees would recommend working at Pall to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 43% | Promoters |
|---|---|
| 36% | Passive |
| 21% | Detractors |
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