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Pall
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About Pall's Brand

Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers

Brand at a Glance

90%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service

Pall NPS

Pall's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Pall's customers would recommend using the product based on a scale of -100 to 100.

Pall Overall NPS

11
NPS
49%Promoters
13%Passives
38%Detractors
Pall Overall NPS

Pall NPS Trend

-100
-50
0
50
100
Nov 2020
100
Nov 2020100
Sep 2021
0
Sep 20210
Oct 2021
33
Oct 202133
Nov 2021
50
Nov 202150
Feb 2022
40
Feb 202240
Mar 2022
17
Mar 202217
Apr 2022
-1
Apr 2022-1
May 2022
13
May 202213

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Pall Customer Reviews

Out of the 2 Pall customer reviews 2 were positive and 0 were constructive. Pall customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Great products and services managed by a competent team
Review from New York, NY / Male / Caucasian / 51-55
What do you value most about this brand?
Customer service from the local sales manager.
Review from Bridgeport, CT / Male / Caucasian / 36-40

Pall Customer Loyalty

90%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

90% of Pall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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90
90%
10
10%
Pall Customer Loyalty

Pall Product Quality

4/5

Pall has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Pall Product Information

Pall’s product quality score is a 4 out of 5 as rated by its users and customers.

Website
http://www.pall.com
Company Size
10,000+ Employees

Industry

Manufacturing

Pall Pricing

Pall ROI & Value For Money

3.8/5

Pall has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Pall Customer Satisfaction (CSAT)

Pall Customer Satisfaction (CSAT) Score

66 / 100

Pall has an overall Customer Satisfaction score of 66 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

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Very Satisfied33%
Satisfied33%
Neither Satisfied nor Dissatisfied34%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Pall Customer Service

3.7/5

Pall has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Pall's Customer Service

Address

25 Harbor Park Drive, Port Washington, NY 11050


Website

http://www.pall.com


Phone Number

6077561862

Pall as an Employer

3.7/5

Pall has a 3.7/5 stars for its overall company culture rated by their employees

  Pall CEO
top
50%
CEO of Pall

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Pall scored a 11 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Pall would recommend the brand to a friend. ENPS measures how likely Pall employees would recommend working at Pall to a friend.

Net Promoter Score

11
NPS Score
49%Promoters
13%Passive
38%Detractors

Employee Net Promoter Score

22
eNPS Score
43%Promoters
36%Passive
21%Detractors

Global Ranking Snapshot

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