35
NPS
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Pall
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About Pall's Brand
Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Pall NPS
Pall's Net Promoter Score (NPS) is a 35 with 55% Promoters, 25% Passives, and 20% Detractors. Net Promoter Score tracks whether Pall's customers would recommend using the product based on a scale of -100 to 100.
Pall Overall NPS
| 55% | Promoters |
|---|---|
| 25% | Passives |
| 20% | Detractors |
Pall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -1 | Apr 2022 | -1 |
May 2022 13 | May 2022 | 13 |
Aug 2022 20 | Aug 2022 | 20 |
Nov 2022 17 | Nov 2022 | 17 |
Apr 2023 22 | Apr 2023 | 22 |
Sep 2023 29 | Sep 2023 | 29 |
Nov 2023 34 | Nov 2023 | 34 |
Apr 2024 31 | Apr 2024 | 31 |
May 2024 34 | May 2024 | 34 |
Oct 2024 33 | Oct 2024 | 33 |
Apr 2026 31 | Apr 2026 | 31 |
May 2026 35 | May 2026 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pall NPS by Gender
Male customers rated Pall's NPS 50 points higher than Female customers.
Male
50
Pall's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
0
Pall's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Pall NPS by Ethnicity
Pall's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Pall NPS by Usage
Pall's NPS was rated the highest by customers who have used Pall's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 67 | Over 10 Years | 67 |
Pall Customer Reviews
Out of the 3 Pall customer reviews 3 were positive and 0 were constructive. Pall customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Pall Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Pall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pall Customer Loyalty Score by Gender
Male customers rated Pall's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pall.
Male
100%
Yes
Female
70%
Yes
Pall Customer Loyalty Score by Ethnicity
Pall's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pall.
78
out of 100
Caucasian
Pall Customer Loyalty Score by Usage
Pall's Customer Loyalty score was rated the highest by customers who have used Pall's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pall Product Quality
3.8/5
Pall has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Pall Product Information
Pall’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.pall.com
- Company Size
- 10,000+ Employees
Industry
Manufacturing
Quick Insights into Pall Product Quality
Pall's Product Quality score was rated highest by customers who have used Pall's products/services for Over 10 Years, and rated lowest by customers who have used Pall's products/services for 5 to 10 Years.
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Ranked Pall Product Quality the Highest
Ranked Pall Product Quality the Lowest
Pall Product Quality Score by Gender
Male customers rated Pall's Product Quality score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pall.
Male
4.2/5
Female
3.1/5
Pall Product Quality Score by Ethnicity
Pall's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pall.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Pall Product Quality Score by Usage
Pall's Product Quality score was rated the highest by customers who have used Pall's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pall Pricing
Pall ROI & Value For Money
3.9/5
Pall has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Pall ROI
Pall's ROI score was rated highest by customers who have used Pall's products/services for Over 10 Years, and rated lowest by customers who have used Pall's products/services for 5 to 10 Years.
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Ranked Pall ROI the Highest
Ranked Pall ROI the Lowest
Pall ROI Score by Gender
Male customers rated Pall's ROI score 0.6 stars higher than Female customers.
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Male
4.2/5
Female
3.6/5
Pall ROI Score by Ethnicity
Pall's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pall.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Pall ROI Score by Usage
Pall's ROI score was rated the highest by customers who have used Pall's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pall Customer Satisfaction (CSAT)
Pall Customer Satisfaction (CSAT) Score
77 / 100
Pall has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
24%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pall Customer Satisfaction
Pall's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Pall Customer Satisfaction the Highest
Ranked Pall Customer Satisfaction the Lowest
Pall Customer Satisfaction Score by Gender
Male customers rated Pall's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pall.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Pall Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pall's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pall.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Pall Customer Satisfaction Score by Usage
Pall's Customer Satisfaction score was rated the highest by customers who have used Pall's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Pall Customer Service
3.7/5
Pall has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Pall's Customer Service
Address
25 Harbor Park Drive, Port Washington, NY 11050
Website
http://www.pall.com
Phone Number
6077561862
Pall's Social Links
Quick Insights into Pall Customer Service
Pall's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Pall's Customer Service score.
Ranked Pall Customer Service the Highest
Ranked Pall Customer Service the Lowest
Pall Customer Service Score by Gender
Male customers rated Pall's Customer Service score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pall.
Male
4.4/5
Female
3/5
Pall Customer Service Score by Ethnicity
Pall's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pall.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Pall Customer Service Score by Usage
Pall's Customer Service score was rated the highest by customers who have used Pall's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Pall as an Employer
2.5/5
Pall has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Pall scored a 35 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Pall would recommend the brand to a friend. ENPS measures how likely Pall employees would recommend working at Pall to a friend.
Net Promoter Score
35
NPS Score
| 55% | Promoters |
|---|---|
| 25% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 21% | Promoters |
|---|---|
| 28% | Passive |
| 51% | Detractors |
