14
NPS
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Freudenberg Sealing Technologies
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About Freudenberg Sealing Technologies' Brand
Freudenberg Sealing Technologies (FST) is the world’s market and technology leader in sealing technology.
Brand at a Glance
89%
Customer Loyalty
4.1/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Freudenberg Sealing Technologies NPS
Freudenberg Sealing Technologies's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Freudenberg Sealing Technologies's customers would recommend using the product based on a scale of -100 to 100.
Freudenberg Sealing Technologies Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Freudenberg Sealing Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
Jun 2023 50 | Jun 2023 | 50 |
Oct 2023 60 | Oct 2023 | 60 |
Apr 2024 33 | Apr 2024 | 33 |
Jan 2026 15 | Jan 2026 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freudenberg Sealing Technologies NPS by Gender
Freudenberg Sealing Technologies's NPS was rated 0 by Male customers on Comparably.
Male
0
Freudenberg Sealing Technologies's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Freudenberg Sealing Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Freudenberg Sealing Technologies NPS by Usage
Freudenberg Sealing Technologies's NPS was rated -34 points by customers who have used Freudenberg Sealing Technologies's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Freudenberg Sealing Technologies Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Freudenberg Sealing Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Freudenberg Sealing Technologies Customer Loyalty Score by Gender
Freudenberg Sealing Technologies's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Freudenberg Sealing Technologies.
Male
100%
Yes
Female
N/A
Yes
Freudenberg Sealing Technologies Customer Loyalty Score by Usage
Freudenberg Sealing Technologies's Customer Loyalty score was rated 100% by customers who have used Freudenberg Sealing Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Freudenberg Sealing Technologies Product Quality
4.1/5
Freudenberg Sealing Technologies has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Freudenberg Sealing Technologies Product Information
Freudenberg Sealing Technologies’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.fst.com/
- Company Size
- 10,000+ Employees
Industry
Automotive and Transportation
Quick Insights into Freudenberg Sealing Technologies Product Quality
Freudenberg Sealing Technologies's Product Quality score was rated highest by Male customers.
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Ranked Freudenberg Sealing Technologies Product Quality the Highest
Freudenberg Sealing Technologies Product Quality Score by Gender
Freudenberg Sealing Technologies's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Freudenberg Sealing Technologies.
Male
4.5/5
Female
N/A
Freudenberg Sealing Technologies Product Quality Score by Usage
Freudenberg Sealing Technologies's Product Quality score was rated 4.3 stars by customers who have used Freudenberg Sealing Technologies's products/services for 2 to 5 Years.
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Freudenberg Sealing Technologies Pricing
Freudenberg Sealing Technologies ROI & Value For Money
3.6/5
Freudenberg Sealing Technologies has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Freudenberg Sealing Technologies ROI
Freudenberg Sealing Technologies's ROI score was rated highest by Male customers.
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Ranked Freudenberg Sealing Technologies ROI the Highest
Freudenberg Sealing Technologies ROI Score by Gender
Freudenberg Sealing Technologies's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Freudenberg Sealing Technologies.
Male
3.7/5
Female
N/A
Freudenberg Sealing Technologies ROI Score by Usage
Freudenberg Sealing Technologies's ROI score was rated 3.3 stars by customers who have used Freudenberg Sealing Technologies's products/services for 2 to 5 Years.
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Freudenberg Sealing Technologies Customer Satisfaction (CSAT)
Freudenberg Sealing Technologies Customer Satisfaction (CSAT) Score
100 / 100
Freudenberg Sealing Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Freudenberg Sealing Technologies Customer Service
3.6/5
Freudenberg Sealing Technologies has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Freudenberg Sealing Technologies's Customer Service
Address
Höhnerweg 2-4, 69465 Germany
Website
https://www.fst.com/
Phone Number
+49 6201 80 5630
Quick Insights into Freudenberg Sealing Technologies Customer Service
Freudenberg Sealing Technologies's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Freudenberg Sealing Technologies' Customer Service score.
Ranked Freudenberg Sealing Technologies Customer Service the Highest
Freudenberg Sealing Technologies Customer Service Score by Gender
Freudenberg Sealing Technologies's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Freudenberg Sealing Technologies.
Male
3.7/5
Female
N/A
Freudenberg Sealing Technologies Customer Service Score by Usage
Freudenberg Sealing Technologies's Customer Service score was rated 3.3 stars by customers who have used Freudenberg Sealing Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Freudenberg Sealing Technologies as an Employer
3.3/5
Freudenberg Sealing Technologies has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
CEO of Freudenberg Sealing Technologies
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Freudenberg Sealing Technologies scored a 14 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Freudenberg Sealing Technologies would recommend the brand to a friend. ENPS measures how likely Freudenberg Sealing Technologies employees would recommend working at Freudenberg Sealing Technologies to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 52% | Promoters |
|---|---|
| 26% | Passive |
| 22% | Detractors |
