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IDEX Corp
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IDEX Corp
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About IDEX Corp's Brand

IDEX Corp manufactures and markets proprietary engineered industrial products, such as pumping and dispensing products.

Brand at a Glance

100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service

IDEX Corp NPS

IDEX Corp's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether IDEX Corp's customers would recommend using the product based on a scale of -100 to 100.

IDEX Corp Overall NPS

-34
NPS
33%Promoters
0%Passives
67%Detractors
IDEX Corp Overall NPS

IDEX Corp NPS Trend

-100
-50
0
50
100
Oct 2020
100
Oct 2020100
Sep 2021
0
Sep 20210
Dec 2021
-33
Dec 2021-33

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

IDEX Corp Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of IDEX Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

100
100%
0
0%
IDEX Corp Customer Loyalty

IDEX Corp Product Quality

5/5

IDEX Corp has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.

Sign Up to unlock IDEX Corp's overall Product Quality score rated by its users and customers.

IDEX Corp Product Information

IDEX Corp’s product quality score is a 5 out of 5 as rated by its users and customers.

Website
http://www.idexcorp.com
Company Size
5,001-10,000 Employees

Industry

Tech
Energy
Healthcare

IDEX Corp Pricing

IDEX Corp ROI & Value For Money

4/5

IDEX Corp has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock IDEX Corp's overall ROI score rated by its users and customers.

IDEX Corp Customer Satisfaction (CSAT)

Very Satisfied0%
Satisfied0%
Neither Satisfied nor Dissatisfied100%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

IDEX Corp Customer Service

5/5

IDEX Corp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.

Sign Up to unlock IDEX Corp's overall Customer Service score rated by its users and customers.

About IDEX Corp's Customer Service

Address

630 Dundee Road, Suite 400, Northbrook, IL


Website

http://www.idexcorp.com


Phone Number

847-498-7070

IDEX Corp as an Employer

4.7/5

IDEX Corp has a 4.7/5 stars for its overall company culture rated by their employees

  IDEX Corp CEO
top
5%
CEO of IDEX Corp

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

IDEX Corp scored a -34 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of IDEX Corp would recommend the brand to a friend. ENPS measures how likely IDEX Corp employees would recommend working at IDEX Corp to a friend.

Net Promoter Score

-34
NPS Score
33%Promoters
0%Passive
67%Detractors

Employee Net Promoter Score

73
eNPS Score
73%Promoters
27%Passive
0%Detractors

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