-7
NPS
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Brand Page
IDEX Corp
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About IDEX Corp's Brand
IDEX Corp manufactures and markets proprietary engineered industrial products, such as pumping and dispensing products.
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
IDEX Corp NPS
IDEX Corp's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether IDEX Corp's customers would recommend using the product based on a scale of -100 to 100.
IDEX Corp Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
IDEX Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Dec 2021 -33 | Dec 2021 | -33 |
Aug 2022 -50 | Aug 2022 | -50 |
May 2023 -60 | May 2023 | -60 |
Jul 2023 -51 | Jul 2023 | -51 |
Oct 2023 -29 | Oct 2023 | -29 |
Nov 2023 -13 | Nov 2023 | -13 |
Apr 2024 -22 | Apr 2024 | -22 |
May 2024 -18 | May 2024 | -18 |
Sep 2024 -16 | Sep 2024 | -16 |
Jan 2025 -8 | Jan 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IDEX Corp Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of IDEX Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IDEX Corp Product Quality
3.4/5
IDEX Corp has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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IDEX Corp Product Information
IDEX Corp’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.idexcorp.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Healthcare
IDEX Corp Pricing
IDEX Corp ROI & Value For Money
3.5/5
IDEX Corp has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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IDEX Corp Customer Satisfaction (CSAT)
IDEX Corp Customer Satisfaction (CSAT) Score
67 / 100
IDEX Corp has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IDEX Corp Customer Service
3.6/5
IDEX Corp has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About IDEX Corp's Customer Service
Address
630 Dundee Road, Suite 400, Northbrook, IL
Website
http://www.idexcorp.com
Phone Number
847-498-7070
IDEX Corp as an Employer
3.8/5
IDEX Corp has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
IDEX Corp scored a -7 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of IDEX Corp would recommend the brand to a friend. ENPS measures how likely IDEX Corp employees would recommend working at IDEX Corp to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 39% | Promoters |
|---|---|
| 29% | Passive |
| 32% | Detractors |
