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About Donaldson Company's Brand

Donaldson Company, Inc. (Donaldson) is a worldwide manufacturer of filtration systems and replacement parts Among its major competitors, Donaldson Company is ranked in 3rd place for NPS while Cummins Inc. is 1st, and Pall is 2nd.Their current market cap is $5.91B

Brand at a Glance

78%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service

Donaldson Company Ranking

Donaldson Company NPS

Donaldson Company's Net Promoter Score (NPS) is a -1 with 35% Promoters, 29% Passives, and 36% Detractors. Net Promoter Score tracks whether Donaldson Company's customers would recommend using the product based on a scale of -100 to 100.

Donaldson Company Overall NPS

-1
NPS
35%Promoters
29%Passives
36%Detractors
Donaldson Company Overall NPS

Donaldson Company NPS Trend

-100
-50
0
50
100
Jun 2020
0
Jun 20200
Sep 2020
50
Sep 202050
Feb 2021
33
Feb 202133
Mar 2021
17
Mar 202117
Jun 2021
0
Jun 20210
Nov 2021
9
Nov 20219
Feb 2022
7
Feb 20227
May 2022
-1
May 2022-1

How Other Brands Compare

Donaldson Company is ranked third for NPS among its competitors. Cummins Inc. and Pall come in first and second, with Mahle coming in at #4. Among those competitors, it is the second most valued company behind Cummins Inc..

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Donaldson Company's Logo
Donaldson Company
Cummins Inc. Logo
Cummins Inc.
Pall's Logo
Pall
Mahle's Logo
Mahle
Global Ranking#-#731#-#-
NPS-16611-7
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies$5.91B$36.44B$424.97M-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Donaldson Company NPS vs. Competitors

Compared to its competitors, Donaldson Company's NPS is rated right above Mahle, and is preceded by Pall.

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Donaldson Company Customer Reviews

What can this brand most improve?
Great company with great people
Review from Minneapolis, MN / Female / Hispanic or Latino / 36-40

Donaldson Company Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Donaldson Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78
78%
22
22%
Donaldson Company Customer Loyalty

Donaldson Company Customer Loyalty vs. Competitors

Compared to its competitors, Donaldson Company's Customer Loyalty score is rated right above Mahle, and is preceded by Cummins Inc..

COMPANYCustomer Loyalty Score
Pall90%
Cummins Inc.86%
Donaldson Company78%
Mahle78%

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Donaldson Company Product Quality

3.7/5

Donaldson Company has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Donaldson Company Product Information

Donaldson Company’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website
http://donaldson.com
Company Size
10,000+ Employees

Industry

Tech
Hardware and Devices
Manufacturing

Donaldson Company Product Quality vs. Competitors

Compared to its competitors, Donaldson Company's Product Quality score is rated right below Mahle.

COMPANYProduct Quality Score
Cummins Inc.4.3/5
Pall4/5
Mahle3.8/5
Donaldson Company3.7/5

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Donaldson Company Pricing

Donaldson Company ROI & Value For Money

3.4/5

Donaldson Company has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Donaldson Company Pricing vs. Competitors

Compared to its competitors, Donaldson Company's ROI score is rated right above Mahle, and is preceded by Pall.

COMPANYPricing Score
Cummins Inc.4.2/5
Pall3.8/5
Donaldson Company3.4/5
Mahle3.2/5

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Donaldson Company Customer Satisfaction (CSAT)

Donaldson Company Customer Satisfaction (CSAT) Score

75 / 100

Donaldson Company has an overall Customer Satisfaction score of 75 rated by its users and customers.

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Very Satisfied25%
Satisfied50%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Donaldson Company Customer Satisfaction vs. Competitors

Compared to its competitors, Donaldson Company's Customer Satisfaction score is rated right above Pall, and is preceded by Cummins Inc..

COMPANYCustomer Satisfaction (CSAT) Score
Cummins Inc.90%
Donaldson Company75%
Pall67%
Mahle66%

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Donaldson Company Customer Service

3.3/5

Donaldson Company has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Donaldson Company's Customer Service

Address

1400 West 94th Street, Minneapolis, MN


Website

http://donaldson.com


Phone Number

952-887-3131

Donaldson Company Customer Service vs. Competitors

Compared to its competitors, Donaldson Company's Customer Service score is rated right above Mahle, and is preceded by Pall.

COMPANYCustomer Service Score
Cummins Inc.4.3/5
Pall3.7/5
Donaldson Company3.3/5
Mahle3.3/5

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Donaldson Company as an Employer

3.4/5

Donaldson Company has a 3.4/5 stars for its overall company culture rated by their employees

  Donaldson Company CEO
top
30%
CEO of Donaldson Company

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Donaldson Company scored a -1 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Donaldson Company would recommend the brand to a friend. ENPS measures how likely Donaldson Company employees would recommend working at Donaldson Company to a friend.

Net Promoter Score

-1
NPS Score
35%Promoters
29%Passive
36%Detractors

Employee Net Promoter Score

22
eNPS Score
54%Promoters
14%Passive
32%Detractors

Global Ranking Snapshot

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