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Donaldson Company, Inc. (Donaldson) is a worldwide manufacturer of filtration systems and replacement parts Among its major competitors, Donaldson Company is ranked in 3rd place for NPS while Cummins Inc. is 1st, and Pall is 2nd.Their current market cap is $5.91B
Donaldson Company's Net Promoter Score (NPS) is a -1 with 35% Promoters, 29% Passives, and 36% Detractors. Net Promoter Score tracks whether Donaldson Company's customers would recommend using the product based on a scale of -100 to 100.
Donaldson Company is ranked third for NPS among its competitors. Cummins Inc. and Pall come in first and second, with Mahle coming in at #4. Among those competitors, it is the second most valued company behind Cummins Inc..
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Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compared to its competitors, Donaldson Company's NPS is rated right above Mahle, and is preceded by Pall.
What can this brand most improve?Great company with great people
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Donaldson Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Compared to its competitors, Donaldson Company's Customer Loyalty score is rated right above Mahle, and is preceded by Cummins Inc..
Donaldson Company has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Donaldson Company’s product quality score is a 3.7 out of 5 as rated by its users and customers.
Compared to its competitors, Donaldson Company's Product Quality score is rated right below Mahle.
Donaldson Company has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Compared to its competitors, Donaldson Company's ROI score is rated right above Mahle, and is preceded by Pall.
|Neither Satisfied nor Dissatisfied||25%|
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Compared to its competitors, Donaldson Company's Customer Satisfaction score is rated right above Pall, and is preceded by Cummins Inc..
Donaldson Company has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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1400 West 94th Street, Minneapolis, MN
Compared to its competitors, Donaldson Company's Customer Service score is rated right above Mahle, and is preceded by Pall.
Donaldson Company scored a -1 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Donaldson Company would recommend the brand to a friend. ENPS measures how likely Donaldson Company employees would recommend working at Donaldson Company to a friend.
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