12
NPS
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Mahle
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About Mahle's Brand
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Mahle NPS
Mahle's Net Promoter Score (NPS) is a 12 with 44% Promoters, 24% Passives, and 32% Detractors. Net Promoter Score tracks whether Mahle's customers would recommend using the product based on a scale of -100 to 100.
Mahle Overall NPS
| 44% | Promoters |
|---|---|
| 24% | Passives |
| 32% | Detractors |
Mahle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 30 | Oct 2021 | 30 |
Dec 2021 18 | Dec 2021 | 18 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -6 | May 2022 | -6 |
Jul 2022 -6 | Jul 2022 | -6 |
Aug 2022 -12 | Aug 2022 | -12 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 5 | Oct 2022 | 5 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 5 | Jan 2023 | 5 |
Feb 2023 8 | Feb 2023 | 8 |
Oct 2023 12 | Oct 2023 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mahle NPS by Gender
Mahle's NPS was rated 0 by Male customers on Comparably.
Male
0
Mahle's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Mahle's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mahle NPS by Usage
Mahle's NPS was rated 40 points by customers who have used Mahle's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 40 | 5 to 10 Years | 40 |
Mahle Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Mahle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mahle Customer Loyalty Score by Gender
Mahle's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Mahle Customer Loyalty Score by Usage
Mahle's Customer Loyalty score was rated 82% by customers who have used Mahle's products/services for 5 to 10 Years.
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Mahle Customer Loyalty Score by Industry
Mahle's Customer Loyalty score was rated 100% by Automotive and Transportation industry customers.
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Mahle Product Quality
3.7/5
Mahle has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Mahle Product Information
Mahle’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Mahle's product the highest.
- Website
- https://www.mahle.com
- Company Size
- 10,000+ Employees
Quick Insights into Mahle Product Quality
Mahle's Product Quality score was rated highest by customers from the Automotive and Transportation industry.
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Ranked Mahle Product Quality the Highest
Mahle Product Quality Score by Gender
Mahle's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Mahle Product Quality Score by Usage
Mahle's Product Quality score was rated 4.1 stars by customers who have used Mahle's products/services for 5 to 10 Years.
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Mahle Product Quality Score by Industry
Mahle's Product Quality score was rated 4.3 stars by Automotive and Transportation industry customers.
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Mahle Pricing
Mahle ROI & Value For Money
3.4/5
Mahle has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Mahle Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Mahle ROI
Mahle's ROI score was rated highest by customers from the Automotive and Transportation industry.
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Ranked Mahle ROI the Highest
Mahle ROI Score by Gender
Mahle's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Mahle ROI Score by Usage
Mahle's ROI score was rated 3.6 stars by customers who have used Mahle's products/services for 5 to 10 Years.
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Mahle ROI Score by Industry
Mahle's ROI score was rated 3.8 stars by Automotive and Transportation industry customers.
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Mahle Customer Satisfaction (CSAT)
Mahle Customer Satisfaction (CSAT) Score
85 / 100
Mahle has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mahle Customer Service
3.6/5
Mahle has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Mahle's Customer Service
Website
https://www.mahle.com
Quick Insights into Mahle Customer Service
Mahle's Customer Service score was rated highest by customers who have used Mahle's products/services for 5 to 10 Years.
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Ranked Mahle Customer Service the Highest
Mahle Customer Service Score by Gender
Mahle's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Mahle Customer Service Score by Usage
Mahle's Customer Service score was rated 4.3 stars by customers who have used Mahle's products/services for 5 to 10 Years.
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Mahle Customer Service Score by Industry
Mahle's Customer Service score was rated 4 stars by Automotive and Transportation industry customers.
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Mahle as an Employer
3.9/5
Mahle has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Mahle scored a 12 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Mahle would recommend the brand to a friend. ENPS measures how likely Mahle employees would recommend working at Mahle to a friend.
Net Promoter Score
12
NPS Score
| 44% | Promoters |
|---|---|
| 24% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 35% | Promoters |
|---|---|
| 25% | Passive |
| 40% | Detractors |
