38
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Festo
Marketing or Exec? Claim Your Free Account
About Festo's Brand
Festo is a privately owned German industrial control and automation company based in Esslingen am Neckar, Germany. Among its major competitors, Festo is ranked in 2nd place for NPS while Bosch Rexroth is 1st, and IMI is 3rd. Overall, Festo has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Festo Ranking
- #2 / 4 of its competitors
Festo NPS
Festo's Net Promoter Score (NPS) is a 38 with 58% Promoters, 22% Passives, and 20% Detractors. Net Promoter Score tracks whether Festo's customers would recommend using the product based on a scale of -100 to 100.
Festo Overall NPS
| 58% | Promoters |
|---|---|
| 22% | Passives |
| 20% | Detractors |
Festo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 16 | Mar 2024 | 16 |
Apr 2024 25 | Apr 2024 | 25 |
Aug 2024 28 | Aug 2024 | 28 |
Sep 2024 31 | Sep 2024 | 31 |
Oct 2024 34 | Oct 2024 | 34 |
Nov 2024 36 | Nov 2024 | 36 |
Dec 2024 33 | Dec 2024 | 33 |
Jan 2025 36 | Jan 2025 | 36 |
May 2025 36 | May 2025 | 36 |
Aug 2025 37 | Aug 2025 | 37 |
Sep 2025 39 | Sep 2025 | 39 |
Jan 2026 37 | Jan 2026 | 37 |
How Other Brands Compare
Festo is ranked second for NPS among its competitors. Bosch Rexroth and Schneider Electric come in first and third, with Alstom coming in at #4.
Festo |  Schneider Electric |  Alstom |  Bosch Rexroth | |
| Global Ranking | #- | #364 | #968 | #- |
| NPS | 38 | 31 | 24 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | - | $32.77B | $19.38B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Festo NPS by Gender
Festo's NPS was rated 41 by Male customers on Comparably.
Male
41
Festo's NPS was rated 41 by Male customers on Comparably.
58%
Promoters
25%
Passives
17%
Detractors
Female
N/A
Festo's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Festo NPS by Ethnicity
Festo's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Festo NPS by Age
Festo's NPS was rated 0 points by customers ages 36-40 on Comparably.
Festo NPS by Usage
Festo's NPS was rated 71 points by customers who have used Festo's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 71 | Over 10 Years | 71 |
Festo NPS vs. Competitors
Compared to its competitors, Festo's NPS is rated right above IMI, and is preceded by Bosch Rexroth.
| COMPANY | NPS Score | |
|---|---|---|
| Bosch Rexroth | 43 |
| Festo | 38 |
 | IMI | 38 |
 | BECKHOFF | 36 |
| Schneider Electric | 31 |
| Alstom | 24 |
Festo Customer Reviews
Out of the 5 Festo customer reviews 4 were positive and 1 was constructive. Festo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Festo Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Festo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Festo Customer Loyalty Score by Gender
Festo's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Festo.
Male
85%
Yes
Female
N/A
Yes
Festo Customer Loyalty Score by Ethnicity
Festo's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Festo.
100
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
Festo Customer Loyalty Score by Age
Festo's Customer Loyalty score was rated 78% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Festo.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
Festo Customer Loyalty Score by Usage
Festo's Customer Loyalty score was rated 87% by customers who have used Festo's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Festo Customer Loyalty Score by Industry
Festo's Customer Loyalty score was rated 70% by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Festo Customer Loyalty vs. Competitors
Compared to its competitors, Festo's Customer Loyalty score is rated right above Bosch Rexroth, and is preceded by IMI.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IMI | 93% |
| Festo | 83% |
| Bosch Rexroth | 79% |
| Schneider Electric | 78% |
| Alstom | 77% |
| BECKHOFF | 74% |
Unlock Festo Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Festo Customer Loyalty vs. Competitors data and gain insights into your customers today.
Festo Product Quality
3.9/5
Festo has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Festo's overall Product Quality score rated by its users and customers.
Festo Product Information
Festo’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Festo's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Manufacturing
Quick Insights into Festo Product Quality
Festo's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Festo's Product Quality.
Ranked Festo Product Quality the Highest
Ranked Festo Product Quality the Lowest
Festo Product Quality Score by Gender
Festo's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Festo.
Male
4.4/5
Female
N/A
Festo Product Quality Score by Ethnicity
Festo's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Festo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Festo Product Quality Score by Age
Festo's Product Quality score was rated 3.9 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Festo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
Festo Product Quality Score by Usage
Festo's Product Quality score was rated 4.7 stars by customers who have used Festo's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Festo Product Quality Score by Industry
Festo's Product Quality score was rated 4.3 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Festo Product Quality vs. Competitors
Compared to its competitors, Festo's Product Quality score is rated right above Alstom, and is preceded by IMI.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bosch Rexroth | 4/5 |
| BECKHOFF | 4/5 |
| Schneider Electric | 4/5 |
| IMI | 3.9/5 |
| Festo | 3.9/5 |
| Alstom | 3.8/5 |
Unlock Festo Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Festo Product Quality vs. Competitors data and gain insights into your customers today.
Festo Pricing
Festo ROI & Value For Money
3.8/5
Festo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Festo's overall ROI score rated by its users and customers.
Festo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Festo ROI
Festo's ROI score was rated highest by customers who have used Festo's products/services for Over 10 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Festo's ROI score.
Ranked Festo ROI the Highest
Ranked Festo ROI the Lowest
Festo ROI Score by Gender
Festo's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Festo.
Male
4.1/5
Female
N/A
Festo ROI Score by Ethnicity
Festo's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Festo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Festo ROI Score by Age
Festo's ROI score was rated 3.4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Festo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.4 | 36-40 | 3.4 |
Festo ROI Score by Usage
Festo's ROI score was rated 4.3 stars by customers who have used Festo's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Festo ROI Score by Industry
Festo's ROI score was rated 4.1 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Festo Pricing vs. Competitors
Compared to its competitors, Festo's ROI score is rated right above BECKHOFF, and is preceded by Schneider Electric.
| COMPANY | Pricing Score | |
|---|---|---|
| IMI | 4.1/5 |
| Bosch Rexroth | 3.9/5 |
| Schneider Electric | 3.9/5 |
| Festo | 3.8/5 |
| BECKHOFF | 3.8/5 |
| Alstom | 3.8/5 |
Unlock Festo ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Festo ROI vs. Competitors data and gain insights into your customers today.
Festo Customer Satisfaction (CSAT)
Festo Customer Satisfaction (CSAT) Score
68 / 100
Festo has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
34%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
3%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Festo Customer Satisfaction
Festo's Customer Satisfaction score was rated highest by customers who have used Festo's products/services for Over 10 Years, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Festo's Customer Satisfaction.
Ranked Festo Customer Satisfaction the Highest
Ranked Festo Customer Satisfaction the Lowest
Festo Customer Satisfaction Score by Gender
Festo's Customer Satisfaction score was rated 84 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Festo.
84 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Festo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Festo's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Festo.
83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Festo's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Festo.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Festo Customer Satisfaction Score by Age
Festo's Customer Satisfaction score was rated 50 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Festo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 50% |
Festo Customer Satisfaction Score by Usage
Festo's Customer Satisfaction score was rated 100 points by customers who have used Festo's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Festo Customer Satisfaction Score by Industry
Festo's Customer Satisfaction score was rated 67 points by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Festo Customer Satisfaction Score by Industry",
"text": "Festo's Customer Satisfaction score was rated 67 points by Automotive and Transportation industry customers.",
"bars": [
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Festo's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Festo Customer Satisfaction vs. Competitors
Compared to its competitors, Festo's Customer Satisfaction score is rated right above BECKHOFF, and is preceded by Alstom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bosch Rexroth | 82% |
| IMI | 82% |
| Schneider Electric | 77% |
| Alstom | 72% |
| Festo | 68% |
| BECKHOFF | 63% |
Unlock Festo Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Festo Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Festo Customer Service
4/5
Festo has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Festo's overall Customer Service score rated by its users and customers.
About Festo's Customer Service
Address
Ruiter Strasse 82,
Website
http://www.festo.com/net/startpage/
Phone Number
905-624-9000
Quick Insights into Festo Customer Service
Festo's Customer Service score was rated highest by customers who have used Festo's products/services for Over 10 Years, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Festo's Customer Service score.
Ranked Festo Customer Service the Highest
Ranked Festo Customer Service the Lowest
Festo Customer Service Score by Gender
Festo's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Festo.
Male
4.3/5
Female
N/A
Festo Customer Service Score by Ethnicity
Festo's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Festo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Festo Customer Service Score by Age
Festo's Customer Service score was rated 3.9 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Festo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
Festo Customer Service Score by Usage
Festo's Customer Service score was rated 4.6 stars by customers who have used Festo's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Festo Customer Service Score by Industry
Festo's Customer Service score was rated 4 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Festo Customer Service vs. Competitors
Compared to its competitors, Festo's Customer Service score is rated right above Schneider Electric, and is preceded by IMI.
| COMPANY | Customer Service Score | |
|---|---|---|
| IMI | 4.2/5 |
| Festo | 4/5 |
| Schneider Electric | 4/5 |
| Alstom | 3.9/5 |
| Bosch Rexroth | 3.9/5 |
| BECKHOFF | 3.9/5 |
Unlock Festo Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Festo Customer Service vs. Competitors data and gain insights into your customers today.
Festo as an Employer
Consumer vs. Employees
Festo scored a 38 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Festo would recommend the brand to a friend. ENPS measures how likely Festo employees would recommend working at Festo to a friend.
Net Promoter Score
38
NPS Score
| 58% | Promoters |
|---|---|
| 22% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 46% | Promoters |
|---|---|
| 29% | Passive |
| 25% | Detractors |
