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Festo
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About Festo's Brand

Festo is a privately owned German industrial control and automation company based in Esslingen am Neckar, Germany. Among its major competitors, Festo is ranked in 5th place for NPS while IMI is 1st, and Alstom is 2nd. Overall, Festo has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

81%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service

Festo Ranking

Festo NPS

Festo's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Festo's customers would recommend using the product based on a scale of -100 to 100.

Festo Overall NPS

0
NPS
25%Promoters
50%Passives
25%Detractors
Festo Overall NPS

Festo NPS Trend

-100
-50
0
50
100
Jul 2021
0
Jul 20210
Aug 2021
50
Aug 202150
Sep 2021
0
Sep 20210
Nov 2021
-20
Nov 2021-20
Mar 2022
-17
Mar 2022-17
Apr 2022
-14
Apr 2022-14
Jun 2022
0
Jun 20220

How Other Brands Compare

Festo is ranked #4 for NPS among its competitors. IMI and Alstom come in first and second, with Schneider Electric coming in at third.

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Festo's Logo
Festo
Schneider Electric's Logo
Schneider Electric
Alstom's Logo
Alstom
IMI's Logo
IMI
Global Ranking#-#364#968#-
NPS0344560
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral---
Valuation Updated every 24 hours for public companies-$32.77B$19.38B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Festo NPS vs. Competitors

Compared to its competitors, Festo's NPS is rated right above BECKHOFF, and is preceded by Bosch Rexroth.

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Festo's Logo
VS
IMI's Logo
Alstom's Logo
Schneider Electric's Logo
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BECKHOFF's Logo

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Festo Customer Reviews

What can this brand most improve?
value for items should be low
Review from Male / Asian or Pacific Islander / 31-35

Festo Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Festo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81
81%
19
19%
Festo Customer Loyalty

Festo Customer Loyalty vs. Competitors

Compared to its competitors, Festo's Customer Loyalty score is rated right above Schneider Electric, and is preceded by Alstom.

COMPANYCustomer Loyalty Score
IMI85%
Alstom83%
Festo81%
Schneider Electric78%
Bosch Rexroth10%
BECKHOFF10%

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Festo's Logo
VS
IMI's Logo
Alstom's Logo
Schneider Electric's Logo
Bosch Rexroth's Logo
BECKHOFF's Logo

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Festo Product Quality

3.6/5

Festo has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Festo Product Information

Festo’s product quality score is a 3.6 out of 5 as rated by its users and customers.

Website
http://www.festo.com/net/startpage/
Company Size
10,000+ Employees

Industry

Tech
Business Services
Hardware and Devices
Manufacturing

Festo Product Quality vs. Competitors

Compared to its competitors, Festo's Product Quality score is rated right above Bosch Rexroth, and is preceded by Alstom.

COMPANYProduct Quality Score
Schneider Electric4.1/5
BECKHOFF4/5
IMI3.9/5
Alstom3.9/5
Festo3.6/5
Bosch Rexroth3.3/5

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Festo's Logo
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Schneider Electric's Logo
BECKHOFF's Logo
IMI's Logo
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Bosch Rexroth's Logo

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Festo Pricing

Festo ROI & Value For Money

3.4/5

Festo has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Festo Pricing vs. Competitors

Compared to its competitors, Festo's ROI score is rated right above BECKHOFF, and is preceded by IMI.

COMPANYPricing Score
Alstom4.1/5
Schneider Electric4/5
Bosch Rexroth3.8/5
IMI3.7/5
Festo3.4/5
BECKHOFF3/5

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Festo's Logo
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Alstom's Logo
Schneider Electric's Logo
Bosch Rexroth's Logo
IMI's Logo
BECKHOFF's Logo

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Festo Customer Satisfaction (CSAT)

Festo Customer Satisfaction (CSAT) Score

50 / 100

Festo has an overall Customer Satisfaction score of 50 rated by its users and customers.

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Very Satisfied25%
Satisfied25%
Neither Satisfied nor Dissatisfied38%
Dissatisfied0%
Very Dissatisfied12%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Festo Customer Satisfaction vs. Competitors

Compared to its competitors, Festo's Customer Satisfaction score is rated right above BECKHOFF, and is preceded by IMI.

COMPANYCustomer Satisfaction (CSAT) Score
Bosch Rexroth100%
Alstom80%
Schneider Electric80%
IMI67%
Festo50%
BECKHOFF0%

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Alstom's Logo
Schneider Electric's Logo
IMI's Logo
BECKHOFF's Logo

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Festo Customer Service

3.6/5

Festo has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Festo's Customer Service

Address

Ruiter Strasse 82,


Website

http://www.festo.com/net/startpage/


Phone Number

905-624-9000

Festo Customer Service vs. Competitors

Compared to its competitors, Festo's Customer Service score is rated right above BECKHOFF, and is preceded by Bosch Rexroth.

COMPANYCustomer Service Score
Schneider Electric4.1/5
IMI4/5
Alstom4/5
Bosch Rexroth4/5
Festo3.6/5
BECKHOFF3/5

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Festo's Logo
VS
Schneider Electric's Logo
IMI's Logo
Alstom's Logo
Bosch Rexroth's Logo
BECKHOFF's Logo

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Festo as an Employer

3.9/5

Festo has a 3.9/5 stars for its overall company culture rated by their employees

  Festo CEO
top
15%
CEO of Festo

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Festo scored a 0 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Festo would recommend the brand to a friend. ENPS measures how likely Festo employees would recommend working at Festo to a friend.

Net Promoter Score

0
NPS Score
25%Promoters
50%Passive
25%Detractors

Employee Net Promoter Score

27
eNPS Score
45%Promoters
37%Passive
18%Detractors

Global Ranking Snapshot

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5
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6
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7
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