Get in touch & set up a free account now
Festo is a privately owned German industrial control and automation company based in Esslingen am Neckar, Germany. Among its major competitors, Festo is ranked in 5th place for NPS while IMI is 1st, and Alstom is 2nd. Overall, Festo has a neutral social sentiment, when analyzing social media channels and online mentions.
Festo's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Festo's customers would recommend using the product based on a scale of -100 to 100.
Festo is ranked #4 for NPS among its competitors. IMI and Alstom come in first and second, with Schneider Electric coming in at third.
Sign Up for Brand Profile PRO to get the full Comparison data of Festo vs Competitors.
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compared to its competitors, Festo's NPS is rated right above BECKHOFF, and is preceded by Bosch Rexroth.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Festo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Compared to its competitors, Festo's Customer Loyalty score is rated right above Schneider Electric, and is preceded by Alstom.
Festo has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Festo's overall Product Quality score rated by its users and customers.
Festo’s product quality score is a 3.6 out of 5 as rated by its users and customers.
Compared to its competitors, Festo's Product Quality score is rated right above Bosch Rexroth, and is preceded by Alstom.
Festo has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Festo's overall ROI score rated by its users and customers.
Compared to its competitors, Festo's ROI score is rated right above BECKHOFF, and is preceded by IMI.
|Neither Satisfied nor Dissatisfied||38%|
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Compared to its competitors, Festo's Customer Satisfaction score is rated right above BECKHOFF, and is preceded by IMI.
Festo has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Festo's overall Customer Service score rated by its users and customers.
Ruiter Strasse 82,
Compared to its competitors, Festo's Customer Service score is rated right above BECKHOFF, and is preceded by Bosch Rexroth.
Festo scored a 0 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Festo would recommend the brand to a friend. ENPS measures how likely Festo employees would recommend working at Festo to a friend.
Get in touch & set up a free account now