36
NPS
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BECKHOFF
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About BECKHOFF's Brand
Beckhoff implements open automation systems based on PC Control technology. Among its major competitors, BECKHOFF is ranked in 3rd place for NPS while Festo is 1st, and Siemens is 2nd.
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
BECKHOFF Ranking
- #3 / 4 of its competitors
BECKHOFF NPS
BECKHOFF's Net Promoter Score (NPS) is a 36 with 50% Promoters, 36% Passives, and 14% Detractors. Net Promoter Score tracks whether BECKHOFF's customers would recommend using the product based on a scale of -100 to 100.
BECKHOFF Overall NPS
| 50% | Promoters |
|---|---|
| 36% | Passives |
| 14% | Detractors |
BECKHOFF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Sep 2022 -50 | Sep 2022 | -50 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 17 | Mar 2023 | 17 |
Apr 2023 14 | Apr 2023 | 14 |
Sep 2023 0 | Sep 2023 | 0 |
Dec 2023 11 | Dec 2023 | 11 |
Feb 2024 10 | Feb 2024 | 10 |
Jun 2024 18 | Jun 2024 | 18 |
Jul 2024 24 | Jul 2024 | 24 |
Apr 2025 36 | Apr 2025 | 36 |
How Other Brands Compare
BECKHOFF is ranked third for NPS among its competitors. Festo and Siemens come in first and second, with Rockwell Automation coming in at #4.
BECKHOFF |  Siemens |  Rockwell Automation |  Festo | |
| Global Ranking | #- | #499 | #520 | #- |
| NPS | 36 | 37 | 21 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $30.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BECKHOFF NPS by Gender
BECKHOFF's NPS was rated 0 by Male customers on Comparably.
Male
0
BECKHOFF's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
N/A
BECKHOFF's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BECKHOFF NPS by Age
BECKHOFF's NPS was rated 0 points by customers ages 51-55 on Comparably.
BECKHOFF NPS vs. Competitors
Compared to its competitors, BECKHOFF's NPS is rated right above Phoenix Contact, and is preceded by Siemens.
| COMPANY | NPS Score | |
|---|---|---|
| Festo | 38 |
| Siemens | 37 |
| BECKHOFF | 36 |
 | Phoenix Contact | 22 |
| Rockwell Automation | 21 |
BECKHOFF Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of BECKHOFF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BECKHOFF Customer Loyalty Score by Gender
BECKHOFF's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
BECKHOFF Customer Loyalty Score by Age
BECKHOFF's Customer Loyalty score was rated 40% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
BECKHOFF Customer Loyalty vs. Competitors
Compared to its competitors, BECKHOFF's Customer Loyalty score is rated right below Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rockwell Automation | 86% |
| Phoenix Contact | 84% |
| Festo | 83% |
| Siemens | 80% |
| BECKHOFF | 74% |
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BECKHOFF Product Quality
4/5
BECKHOFF has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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BECKHOFF Product Information
BECKHOFF’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.beckhoff.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Manufacturing
Quick Insights into BECKHOFF Product Quality
BECKHOFF's Product Quality score was rated highest by customers ages 51-55.
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Ranked BECKHOFF Product Quality the Highest
BECKHOFF Product Quality Score by Gender
BECKHOFF's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
BECKHOFF Product Quality Score by Age
BECKHOFF's Product Quality score was rated 4.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BECKHOFF.
0
1
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| Summary | Age | Score |
|---|---|---|
51-55 4.3 | 51-55 | 4.3 |
BECKHOFF Product Quality vs. Competitors
Compared to its competitors, BECKHOFF's Product Quality score is rated right above Rockwell Automation, and is preceded by Siemens.
| COMPANY | Product Quality Score | |
|---|---|---|
| Siemens | 4/5 |
| BECKHOFF | 4/5 |
| Rockwell Automation | 4/5 |
| Festo | 3.9/5 |
| Phoenix Contact | 3.6/5 |
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BECKHOFF Pricing
BECKHOFF ROI & Value For Money
3.8/5
BECKHOFF has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into BECKHOFF ROI
BECKHOFF's ROI score was rated highest by Male customers.
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Ranked BECKHOFF ROI the Highest
BECKHOFF ROI Score by Gender
BECKHOFF's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
BECKHOFF ROI Score by Age
BECKHOFF's ROI score was rated 3.3 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.3 | 51-55 | 3.3 |
BECKHOFF Pricing vs. Competitors
Compared to its competitors, BECKHOFF's ROI score is rated right above Rockwell Automation, and is preceded by Festo.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4/5 |
| Festo | 3.8/5 |
| BECKHOFF | 3.8/5 |
| Rockwell Automation | 3.8/5 |
| Phoenix Contact | 3.7/5 |
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BECKHOFF Customer Satisfaction (CSAT)
BECKHOFF Customer Satisfaction (CSAT) Score
64 / 100
BECKHOFF has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
36%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
18%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BECKHOFF Customer Satisfaction
BECKHOFF's Customer Satisfaction score was rated highest by Male customers.
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Ranked BECKHOFF Customer Satisfaction the Highest
BECKHOFF Customer Satisfaction Score by Gender
BECKHOFF's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
BECKHOFF Customer Satisfaction Score by Age
BECKHOFF's Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% |
BECKHOFF Customer Satisfaction vs. Competitors
Compared to its competitors, BECKHOFF's Customer Satisfaction score is rated right above Phoenix Contact, and is preceded by Rockwell Automation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Siemens | 78% |
| Festo | 68% |
| Rockwell Automation | 67% |
| BECKHOFF | 64% |
| Phoenix Contact | 58% |
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BECKHOFF Customer Service
3.9/5
BECKHOFF has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About BECKHOFF's Customer Service
Website
http://www.beckhoff.com
Phone Number
+49 5246 9630
Quick Insights into BECKHOFF Customer Service
BECKHOFF's Customer Service score was rated highest by Male customers.
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Ranked BECKHOFF Customer Service the Highest
BECKHOFF Customer Service Score by Gender
BECKHOFF's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
BECKHOFF Customer Service Score by Age
BECKHOFF's Customer Service score was rated 3.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BECKHOFF.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
BECKHOFF Customer Service vs. Competitors
Compared to its competitors, BECKHOFF's Customer Service score is rated right above Rockwell Automation, and is preceded by Siemens.
| COMPANY | Customer Service Score | |
|---|---|---|
| Festo | 4/5 |
| Siemens | 4/5 |
| BECKHOFF | 3.9/5 |
| Rockwell Automation | 3.7/5 |
| Phoenix Contact | 3.7/5 |
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BECKHOFF as an Employer
3.2/5
BECKHOFF has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
BECKHOFF scored a 36 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of BECKHOFF would recommend the brand to a friend. ENPS measures how likely BECKHOFF employees would recommend working at BECKHOFF to a friend.
Net Promoter Score
36
NPS Score
| 50% | Promoters |
|---|---|
| 36% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
