Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Rockwell Automation is

Ranked

#164

Tech Brands

Brand Page

Rockwell Automation

Marketing or Exec? Claim Your Free Account

Rockwell Automation

Rate this Brand

Rockwell Automation is ranked #164 in Tech Brands

About Rockwell Automation's Brand

Rockwell Automation is the world's largest company dedicated to industrial automation and information, makes its customers more productive. Rockwell Automation’s brand is ranked #520 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Rockwell Automation. When compared to other organizations within the Tech industry, Rockwell Automation is ranked #164. Among its major competitors, Rockwell Automation is ranked in 5th place for NPS while Siemens is 1st, and Rockwell Collins is 2nd.Their current market cap is $30.54B

Brand at a Glance

86%

Customer Loyalty

4/5

Product Quality

3.8/5

Pricing

3.7/5

Customer Service

Rockwell Automation Ranking

^#164 in Tech
^#3 / 4 of its competitors

Rockwell Automation NPS

Rockwell Automation's Net Promoter Score (NPS) is a 21 with 52% Promoters, 17% Passives, and 31% Detractors. Net Promoter Score tracks whether Rockwell Automation's customers would recommend using the product based on a scale of -100 to 100.

Rockwell Automation Overall NPS

NPS

52%	Promoters
17%	Passives
31%	Detractors

Rockwell Automation NPS Trend

-100

-50

100

Summary	Date	Score
May 2024 21	May 2024	21
Jun 2024 19	Jun 2024	19
Jul 2024 20	Jul 2024	20
Aug 2024 19	Aug 2024	19
Sep 2024 20	Sep 2024	20
Oct 2024 21	Oct 2024	21
Nov 2024 20	Nov 2024	20
Jan 2025 20	Jan 2025	20
May 2025 20	May 2025	20
Jul 2025 20	Jul 2025	20
Sep 2025 20	Sep 2025	20
Oct 2025 20	Oct 2025	20

How Other Brands Compare

Rockwell Automation is ranked third for NPS among its competitors. Schneider Electric and ABB Ltd come in first and second, with Honeywell coming in at #4. Among those competitors, it is the lowest valued company behind Honeywell.

	Rockwell Automation	Honeywell	Schneider Electric	ABB Ltd
Global Ranking	#520	#179	#364	#419
NPS	21	9	31	27
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$30.54B	$141.58B	$32.77B	$67.56B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Rockwell Automation NPS by Gender

Male customers rated Rockwell Automation's NPS 9 points higher than Female customers.

Male

Rockwell Automation's NPS was rated 8 by Male customers on Comparably.

46%

Promoters

16%

Passives

38%

Detractors

Female

-1

Rockwell Automation's NPS was rated -1 by Female customers on Comparably.

37%

Promoters

25%

Passives

38%

Detractors

Rockwell Automation NPS by Ethnicity

Rockwell Automation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
Hispanic or Latino 0	Hispanic or Latino	0
African American/Black 40	African American/Black	40
Asian or Pacific Islander 50	Asian or Pacific Islander	50
Other 23	Other	23

Rockwell Automation NPS by Age

Rockwell Automation's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

66%

17%

31-35

80%

20%

41-45

29%

14%

57%

46-50

16%

17%

67%

51-55

50%

17%

33%

56-60

33%

34%

33%

Rockwell Automation NPS by Usage

Rockwell Automation's NPS was rated the highest by customers who have used Rockwell Automation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -28	Less than 1 Year	-28
1 to 2 Years 57	1 to 2 Years	57
2 to 5 Years 28	2 to 5 Years	28
5 to 10 Years 34	5 to 10 Years	34
Over 10 Years -1	Over 10 Years	-1

Rockwell Automation NPS vs. Competitors

Compared to its competitors, Rockwell Automation's NPS is rated right above GE Digital, and is preceded by ABB Ltd.

COMPANY		NPS Score
	Siemens	37
	Rockwell Collins	33
	Schneider Electric	31
	ABB Ltd	27
	Rockwell Automation	21
	GE Digital	10
	Honeywell	9
	intelliSAW	N/A
	Omron Corporation	N/A
	Tatsoft	-100

Rockwell Automation NPS vs Companies in Tech

In the Tech industry, Rockwell Automation's NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	Rockwell Automation	21

Rockwell Automation Customer Reviews

Out of the 8 Rockwell Automation customer reviews 6 were positive and 2 were constructive. Rockwell Automation customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Rockwell Automation Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of Rockwell Automation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

86%

14%

Rockwell Automation Customer Loyalty Score by Gender

Male customers rated Rockwell Automation's Customer Loyalty score 12% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Rockwell Automation.

Male

90%

Yes

Female

78%

Yes

Rockwell Automation Customer Loyalty Score by Ethnicity

Rockwell Automation's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rockwell Automation.

out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

Rockwell Automation Customer Loyalty Score by Age

Rockwell Automation's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rockwell Automation.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 40%	18-25	40%
26-30 100%	26-30	100%
31-35 100%	31-35	100%
41-45 74%	41-45	74%
46-50 85%	46-50	85%
51-55 100%	51-55	100%
56-60 100%	56-60	100%

Rockwell Automation Customer Loyalty Score by Usage

Rockwell Automation's Customer Loyalty score was rated the highest by customers who have used Rockwell Automation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	74%
1 to 2 Years	87%
2 to 5 Years	87%
5 to 10 Years	100%
Over 10 Years	93%

Rockwell Automation Customer Loyalty Score by Industry

Rockwell Automation's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	84%
Aerospace and Aviation	70%
Manufacturing and Machinery	100%
Energy and Manufacturing	100%

Rockwell Automation Customer Loyalty vs. Competitors

Compared to its competitors, Rockwell Automation's Customer Loyalty score is rated right above Rockwell Collins.

COMPANY		Customer Loyalty Score
	Rockwell Automation	86%
	Rockwell Collins	85%
	ABB Ltd	83%
	Siemens	80%
	Schneider Electric	78%
	Honeywell	73%
	GE Digital	71%
	Tatsoft	N/A
	intelliSAW	N/A
	Omron Corporation	N/A

Unlock Rockwell Automation Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Rockwell Automation Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Tech Brands

In the Tech industry, Rockwell Automation's Customer Loyalty score is rated right above Apple, and is preceded by Spotify.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Rockwell Automation	86%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%

Unlock Rockwell Automation Customer Loyalty vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Rockwell Automation Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.

Rockwell Automation Product Quality

4/5

Rockwell Automation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Rockwell Automation's overall Product Quality score rated by its users and customers.

Rockwell Automation Product Information

Rockwell Automation’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Rockwell Automation's product the highest. Reviewers from the Aerospace and Aviation industry rated Rockwell Automation the lowest at 3.3.

Website: http://www.rockwellautomation.com

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

SaaS

Manufacturing

Quick Insights into Rockwell Automation Product Quality

Rockwell Automation's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Aerospace and Aviation industry.

Sign Up to unlock insights into how customers have ranked Rockwell Automation's Product Quality.

Ranked Rockwell Automation Product Quality the Highest

26-30	4.6
Hispanic or Latino	4.5
2 to 5 Years	4.1

Ranked Rockwell Automation Product Quality the Lowest

46-50	3.5
Less than 1 Year	3.5
Aerospace and Aviation	3.3

Rockwell Automation Product Quality Score by Gender

Male customers rated Rockwell Automation's Product Quality score 0.3 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Rockwell Automation.

Male

4/5

Female

3.7/5

Rockwell Automation Product Quality Score by Ethnicity

Rockwell Automation's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rockwell Automation.

Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 3.9	Other	3.9

Rockwell Automation Product Quality Score by Age

Rockwell Automation's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Rockwell Automation.

Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 4.6	26-30	4.6
31-35 4.2	31-35	4.2
41-45 3.8	41-45	3.8
46-50 3.5	46-50	3.5
51-55 3.7	51-55	3.7
56-60 4.3	56-60	4.3

Rockwell Automation Product Quality Score by Usage

Rockwell Automation's Product Quality score was rated the highest by customers who have used Rockwell Automation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.5
1 to 2 Years	3.9
2 to 5 Years	4.1
5 to 10 Years	3.8
Over 10 Years	4

Rockwell Automation Product Quality Score by Industry

Rockwell Automation's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.7
Aerospace and Aviation	3.3
Manufacturing and Machinery	3.8
Energy and Manufacturing	4.1

Rockwell Automation Product Quality vs. Competitors

Compared to its competitors, Rockwell Automation's Product Quality score is rated right above Tatsoft, and is preceded by ABB Ltd.

COMPANY		Product Quality Score
	Siemens	4/5
	Rockwell Collins	4/5
	Schneider Electric	4/5
	ABB Ltd	4/5
	Rockwell Automation	4/5
	Tatsoft	4/5
	GE Digital	3.9/5
	Honeywell	3.6/5
	intelliSAW	N/A
	Omron Corporation	N/A

Unlock Rockwell Automation Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Rockwell Automation Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Tech Brands

In the Tech industry, Rockwell Automation's Product Quality score is rated right above ROBLOX, and is preceded by Peloton.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	Rockwell Automation	4/5
	ROBLOX	4/5

Unlock Rockwell Automation Product Quality vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Rockwell Automation Product Quality vs. Companies in Tech data and gain insights into your customers today.

Rockwell Automation Pricing

Rockwell Automation ROI & Value For Money

3.8/5

Rockwell Automation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Rockwell Automation's overall ROI score rated by its users and customers.

Rockwell Automation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from Rockwell Automation.

Quick Insights into Rockwell Automation ROI

Rockwell Automation's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Manufacturing and Machinery industry.

Sign Up to unlock insights into how customers have ranked Rockwell Automation's ROI score.

Ranked Rockwell Automation ROI the Highest

Asian or Pacific Islander	4.4
31-35	4.3
1 to 2 Years	3.9

Ranked Rockwell Automation ROI the Lowest

Over 10 Years	3.4
46-50	3
Manufacturing and Machinery	3

Rockwell Automation ROI Score by Gender

Rockwell Automation's ROI score was rated 3.6 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Rockwell Automation.

Male

3.6/5

Female

3.6/5

Rockwell Automation ROI Score by Ethnicity

Rockwell Automation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rockwell Automation.

Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 3.7	Other	3.7

Rockwell Automation ROI Score by Age

Rockwell Automation's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Rockwell Automation.

Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 4.1	26-30	4.1
31-35 4.3	31-35	4.3
41-45 3.5	41-45	3.5
46-50 3	46-50	3
51-55 3.6	51-55	3.6
56-60 3.5	56-60	3.5

Rockwell Automation ROI Score by Usage

Rockwell Automation's ROI score was rated the highest by customers who have used Rockwell Automation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.4
1 to 2 Years	3.9
2 to 5 Years	3.9
5 to 10 Years	3.8
Over 10 Years	3.4

Rockwell Automation ROI Score by Industry

Rockwell Automation's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Manufacturing and Machinery industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.6
Aerospace and Aviation	3.3
Manufacturing and Machinery	3
Energy and Manufacturing	3.9

Rockwell Automation Pricing vs. Competitors

Compared to its competitors, Rockwell Automation's ROI score is rated right above GE Digital, and is preceded by ABB Ltd.

COMPANY		Pricing Score
	Rockwell Collins	4/5
	Siemens	4/5
	Schneider Electric	3.9/5
	ABB Ltd	3.8/5
	Rockwell Automation	3.8/5
	GE Digital	3.5/5
	Honeywell	3.5/5
	Tatsoft	N/A
	intelliSAW	N/A
	Omron Corporation	N/A

Unlock Rockwell Automation ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Rockwell Automation ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Tech Brands

In the Tech industry, Rockwell Automation's ROI score is rated right above ROBLOX, and is preceded by Apple.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	Rockwell Automation	3.8/5
	ROBLOX	3.8/5

Unlock Rockwell Automation ROI vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Rockwell Automation ROI vs. Companies in Tech data and gain insights into your customers today.

Rockwell Automation Customer Satisfaction (CSAT)

Rockwell Automation Customer Satisfaction (CSAT) Score

67 / 100

Rockwell Automation has an overall Customer Satisfaction score of 67 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	8%
Very Dissatisfied	6%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Rockwell Automation Customer Satisfaction

Rockwell Automation's Customer Satisfaction score was rated highest by customers who have used Rockwell Automation's products/services for 1 to 2 Years, and rated lowest by customers from the Aerospace and Aviation industry.

Sign Up to unlock insights into how customers have ranked Rockwell Automation's Customer Satisfaction.

Ranked Rockwell Automation Customer Satisfaction the Highest

1 to 2 Years	100%
26-30	100%
Asian or Pacific Islander	100%

Ranked Rockwell Automation Customer Satisfaction the Lowest

Caucasian	50%
56-60	34%
Aerospace and Aviation	33%

Rockwell Automation Customer Satisfaction Score by Gender

Female customers rated Rockwell Automation's Customer Satisfaction score 9 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rockwell Automation.

62 / 100

Male

	Very Satisfied	29%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	17%
	Very Dissatisfied	13%

71 / 100

Female

	Very Satisfied	29%
	Satisfied	42%
	Neither Satisfied nor Dissatisfied	29%
	Dissatisfied	0%
	Very Dissatisfied	0%

Rockwell Automation Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Rockwell Automation's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rockwell Automation.

50 / 100

Very Satisfied	20%
Satisfied	30%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	20%
Very Dissatisfied	10%

Very Satisfied

20%

Satisfied

30%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

20%

Very Dissatisfied

10%

CSAT according to Hispanic or Latino

Rockwell Automation's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rockwell Automation.

75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to African American/Black

Rockwell Automation's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rockwell Automation.

80 / 100

Very Satisfied	20%
Satisfied	60%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

20%

Satisfied

60%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Rockwell Automation's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rockwell Automation.

100 / 100

Very Satisfied	25%
Satisfied	75%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

75%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Rockwell Automation's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rockwell Automation.

67 / 100

Very Satisfied	45%
Satisfied	22%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	22%
Very Dissatisfied	0%

Very Satisfied

45%

Satisfied

22%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

22%

Very Dissatisfied

Rockwell Automation Customer Satisfaction Score by Age

Rockwell Automation's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Rockwell Automation.

100

Breakdown

Age

Score

18-25

67%

26-30

100%

31-35

100%

41-45

57%

46-50

40%

51-55

80%

56-60

34%

Rockwell Automation Customer Satisfaction Score by Usage

Rockwell Automation's Customer Satisfaction score was rated the highest by customers who have used Rockwell Automation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	71
1 to 2 Years	100
2 to 5 Years	63
5 to 10 Years	67
Over 10 Years	55

Rockwell Automation Customer Satisfaction Score by Industry

Rockwell Automation's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Rockwell Automation Customer Satisfaction Score by Industry",
	"text": "Rockwell Automation's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Aerospace and Aviation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Rockwell Automation's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Rockwell Automation's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Rockwell Automation's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Rockwell Automation's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		}
	]
}

Tech	57
Aerospace and Aviation	33
Manufacturing and Machinery	67
Energy and Manufacturing	66

Rockwell Automation Customer Satisfaction vs. Competitors

Compared to its competitors, Rockwell Automation's Customer Satisfaction score is rated right above Honeywell, and is preceded by ABB Ltd.

COMPANY		Customer Satisfaction (CSAT) Score
	Tatsoft	100%
	Rockwell Collins	86%
	Siemens	78%
	Schneider Electric	77%
	GE Digital	75%
	ABB Ltd	74%
	Rockwell Automation	67%
	Honeywell	64%
	intelliSAW	0%
	Omron Corporation	0%

Unlock Rockwell Automation Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Rockwell Automation Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Tech Brands

In the Tech industry, Rockwell Automation's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Rockwell Automation	67%
	Peloton	63%

Unlock Rockwell Automation Customer Satisfaction vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Rockwell Automation Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.

Rockwell Automation Customer Service

3.7/5

Rockwell Automation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Rockwell Automation's overall Customer Service score rated by its users and customers.

About Rockwell Automation's Customer Service

Address

1201 South Second Street, Milwaukee, WI 53204

Website

http://www.rockwellautomation.com

Phone Number

(414) 382-2000

Rockwell Automation's Social Links

Quick Insights into Rockwell Automation Customer Service

Rockwell Automation's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.

Sign Up to unlock insights into how customers have ranked Rockwell Automation's Customer Service score.

Ranked Rockwell Automation Customer Service the Highest

31-35	4.3
African American/Black	4.2
5 to 10 Years	4

Ranked Rockwell Automation Customer Service the Lowest

Energy and Manufacturing	3
Over 10 Years	2.6
56-60	2.3

Rockwell Automation Customer Service Score by Gender

Female customers rated Rockwell Automation's Customer Service score 0.7 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Rockwell Automation.

Male

3.2/5

Female

3.9/5

Rockwell Automation Customer Service Score by Ethnicity

Rockwell Automation's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rockwell Automation.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 3.6	Other	3.6

Rockwell Automation Customer Service Score by Age

Rockwell Automation's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Rockwell Automation.

100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 4.1	26-30	4.1
31-35 4.3	31-35	4.3
41-45 3	41-45	3
46-50 2.6	46-50	2.6
51-55 3.4	51-55	3.4
56-60 2.3	56-60	2.3

Rockwell Automation Customer Service Score by Usage

Rockwell Automation's Customer Service score was rated the highest by customers who have used Rockwell Automation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.6
1 to 2 Years	3.8
2 to 5 Years	3.9
5 to 10 Years	4
Over 10 Years	2.6

Rockwell Automation Customer Service Score by Industry

Rockwell Automation's Customer Service score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.7
Aerospace and Aviation	3.3
Manufacturing and Machinery	3.1
Energy and Manufacturing	3

Rockwell Automation Customer Service vs. Competitors

Compared to its competitors, Rockwell Automation's Customer Service score is rated right above GE Digital, and is preceded by ABB Ltd.

COMPANY		Customer Service Score
	Siemens	4/5
	Rockwell Collins	4/5
	Schneider Electric	4/5
	ABB Ltd	3.9/5
	Rockwell Automation	3.7/5
	GE Digital	3.6/5
	Honeywell	3.5/5
	Tatsoft	N/A
	intelliSAW	N/A
	Omron Corporation	N/A

Unlock Rockwell Automation Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Rockwell Automation Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Tech Brands

In the Tech industry, Rockwell Automation's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	Rockwell Automation	3.7/5
	ROBLOX	3.6/5

Unlock Rockwell Automation Customer Service vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Rockwell Automation Customer Service vs. Companies in Tech data and gain insights into your customers today.

Rockwell Automation as an Employer

3.8/5

Rockwell Automation has a 3.8/5 stars for its overall company culture rated by their employees

top

25%

CEO of Rockwell Automation

Blake Moret

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Rockwell Automation scored a 21 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Rockwell Automation would recommend the brand to a friend. ENPS measures how likely Rockwell Automation employees would recommend working at Rockwell Automation to a friend.

Net Promoter Score

NPS Score

52%	Promoters
17%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

47%	Promoters
23%	Passive
30%	Detractors

Global Ranking Snapshot

Rockwell Automation is ranked #520 in the Global Top 100 Brands. It ranks just behind Krispy Kreme and just ahead of Elevance Health.

RANK			INDUSTRY
518	Pegasystems	Alan Trefler	Tech
519	Krispy Kreme	Michael J. Tattersfield	Food and Beverages
520	Rockwell Automation	Blake Moret	Tech
521	Elevance Health	Gail Boudreaux	Health and Wellness
522	CoStar Group	Andrew Florance	Tech
523	Cinepolis	Alejandro Magana	Media and Entertainment
524	Capgemini	Aiman Ezzat	Tech

Tech Ranking Snapshot

Rockwell Automation is ranked #164 in the Tech Industry. It ranks just behind Pegasystems and just ahead of CoStar Group.

RANK		Location
162	Astrazeneca PLC	London, AR
163	Pegasystems	Cambridge, MA
164	Rockwell Automation	Milwaukee, WI
165	CoStar Group
166	Capgemini	Paris, OH
167	ZipRecruiter	Santa Monica, CA
168	Activision Blizzard	Santa Monica, CA