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NPS
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CoStar Group is ranked #165 in Tech Brands
CoStar Group is ranked #165 in Tech Brands
About CoStar Group's Brand
CoStar Group’s brand is ranked #522 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of CoStar Group. When compared to other organizations within the Tech industry, CoStar Group is ranked #165. Among its major competitors, CoStar Group is ranked in 3rd place for NPS while Reis is 1st, and Hightower is 2nd.Their current market cap is $36.00B
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
CoStar Group Ranking
- #165 in Tech
- #2 / 4 of its competitors
CoStar Group NPS
CoStar Group's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether CoStar Group's customers would recommend using the product based on a scale of -100 to 100.
CoStar Group Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
CoStar Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 3 | Nov 2023 | 3 |
Dec 2023 3 | Dec 2023 | 3 |
Feb 2024 6 | Feb 2024 | 6 |
Mar 2024 5 | Mar 2024 | 5 |
Jun 2024 4 | Jun 2024 | 4 |
Sep 2024 2 | Sep 2024 | 2 |
Oct 2024 2 | Oct 2024 | 2 |
Nov 2024 0 | Nov 2024 | 0 |
Mar 2025 2 | Mar 2025 | 2 |
Jul 2025 0 | Jul 2025 | 0 |
Nov 2025 0 | Nov 2025 | 0 |
Dec 2025 0 | Dec 2025 | 0 |
How Other Brands Compare
CoStar Group is ranked second for NPS among its competitors. Reis and RealtyMogul come in first and third, with Apto coming in at #4. Among those competitors, it is the second most valued company.
 CoStar Group |  RealtyMogul |  Apto |  Reis | |
| Global Ranking | #522 | #- | #- | #- |
| NPS | 0 | 0 | -71 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $36.00B | $150.00M | $60.15M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CoStar Group NPS by Gender
Female customers rated CoStar Group's NPS 26 points higher than Male customers.
Male
-10
CoStar Group's NPS was rated -10 by Male customers on Comparably.
35%
Promoters
20%
Passives
45%
Detractors
Female
16
CoStar Group's NPS was rated 16 by Female customers on Comparably.
54%
Promoters
8%
Passives
38%
Detractors
CoStar Group NPS by Ethnicity
CoStar Group's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -27 | Caucasian | -27 |
Hispanic or Latino 80 | Hispanic or Latino | 80 |
African American/Black 25 | African American/Black | 25 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Other -34 | Other | -34 |
CoStar Group NPS by Age
CoStar Group's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
CoStar Group NPS by Usage
CoStar Group's NPS was rated the highest by customers who have used CoStar Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -43 | Less than 1 Year | -43 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years -1 | 2 to 5 Years | -1 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Over 10 Years 0 | Over 10 Years | 0 |
CoStar Group NPS vs. Competitors
Compared to its competitors, CoStar Group's NPS is rated right above RealtyMogul, and is preceded by Hightower.
| COMPANY | NPS Score | |
|---|---|---|
| Reis | 100 |
 | Hightower | 20 |
| CoStar Group | 0 |
| RealtyMogul | 0 |
 | BoomTown | -34 |
| Apto | -71 |
CoStar Group NPS vs Companies in Tech
In the Tech industry, CoStar Group's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Spotify | 49 |
 | Apple | 48 |
 | Zoom Video Communications | 44 |
 | Netflix | 43 |
 | 42 | |
 | ROBLOX | 38 |
 | Peloton | 31 |
| CoStar Group | 0 |
CoStar Group Customer Reviews
Out of the 5 CoStar Group customer reviews 3 were positive and 2 were constructive. CoStar Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
CoStar Group Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of CoStar Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CoStar Group Customer Loyalty Score by Gender
Male customers rated CoStar Group's Customer Loyalty score 8% higher than Female customers.
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Male
80%
Yes
Female
72%
Yes
CoStar Group Customer Loyalty Score by Ethnicity
CoStar Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CoStar Group.
72
out of 100
Caucasian
82
out of 100
Hispanic or Latino
100
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
100
out of 100
Other
CoStar Group Customer Loyalty Score by Age
CoStar Group's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CoStar Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
26-30 64% | 26-30 | 64% |
31-35 82% | 31-35 | 82% |
36-40 46% | 36-40 | 46% |
41-45 82% | 41-45 | 82% |
46-50 100% | 46-50 | 100% |
51-55 78% | 51-55 | 78% |
CoStar Group Customer Loyalty Score by Usage
CoStar Group's Customer Loyalty score was rated the highest by customers who have used CoStar Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CoStar Group Customer Loyalty Score by Industry
CoStar Group's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CoStar Group Customer Loyalty vs. Competitors
Compared to its competitors, CoStar Group's Customer Loyalty score is rated right above BoomTown, and is preceded by Hightower.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Reis | 100% |
| RealtyMogul | 100% |
| Apto | 100% |
| Hightower | 87% |
| CoStar Group | 75% |
| BoomTown | 55% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, CoStar Group's Customer Loyalty score is rated right below Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| 87% | |
| Spotify | 87% |
| Apple | 86% |
| Zoom Video Communications | 84% |
| Peloton | 82% |
| CoStar Group | 75% |
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CoStar Group Product Quality
3.6/5
CoStar Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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CoStar Group Product Information
CoStar Group’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated CoStar Group's product the highest. Reviewers from the Commercial Real Estate industry rated CoStar Group the lowest at 2.6.
- Website
- http://www.costargroup.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Real Estate
Quick Insights into CoStar Group Product Quality
CoStar Group's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.
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Ranked CoStar Group Product Quality the Highest
Ranked CoStar Group Product Quality the Lowest
CoStar Group Product Quality Score by Gender
Female customers rated CoStar Group's Product Quality score 0.4 stars higher than Male customers.
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Male
3.5/5
Female
3.9/5
CoStar Group Product Quality Score by Ethnicity
CoStar Group's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CoStar Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.8 | Other | 3.8 |
CoStar Group Product Quality Score by Age
CoStar Group's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CoStar Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.6 | 31-35 | 3.6 |
36-40 2.7 | 36-40 | 2.7 |
41-45 4.8 | 41-45 | 4.8 |
46-50 3.6 | 46-50 | 3.6 |
51-55 2.4 | 51-55 | 2.4 |
CoStar Group Product Quality Score by Usage
CoStar Group's Product Quality score was rated the highest by customers who have used CoStar Group's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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CoStar Group Product Quality Score by Industry
CoStar Group's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Commercial Real Estate industry customers.
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CoStar Group Product Quality vs. Competitors
Compared to its competitors, CoStar Group's Product Quality score is rated right above Apto, and is preceded by Hightower.
| COMPANY | Product Quality Score | |
|---|---|---|
| Reis | 4.5/5 |
| Hightower | 3.8/5 |
| CoStar Group | 3.6/5 |
| Apto | 3.2/5 |
| RealtyMogul | 2.7/5 |
| BoomTown | 2.2/5 |
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Product Quality for Other Tech Brands
In the Tech industry, CoStar Group's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Zoom Video Communications | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| 4.1/5 | |
| Peloton | 4/5 |
| ROBLOX | 4/5 |
| CoStar Group | 3.6/5 |
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CoStar Group Pricing
CoStar Group ROI & Value For Money
3.3/5
CoStar Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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CoStar Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Commercial Real Estate industry think that they had the lowest ROI from CoStar Group.
Quick Insights into CoStar Group ROI
CoStar Group's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 51-55.
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Ranked CoStar Group ROI the Highest
Ranked CoStar Group ROI the Lowest
CoStar Group ROI Score by Gender
Female customers rated CoStar Group's ROI score 0.5 stars higher than Male customers.
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Male
3.2/5
Female
3.7/5
CoStar Group ROI Score by Ethnicity
CoStar Group's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CoStar Group.
0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.3 | Other | 3.3 |
CoStar Group ROI Score by Age
CoStar Group's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CoStar Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.8 | 31-35 | 3.8 |
36-40 2.9 | 36-40 | 2.9 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.9 | 46-50 | 3.9 |
51-55 1.5 | 51-55 | 1.5 |
CoStar Group ROI Score by Usage
CoStar Group's ROI score was rated the highest by customers who have used CoStar Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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CoStar Group ROI Score by Industry
CoStar Group's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Commercial Real Estate industry customers.
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CoStar Group Pricing vs. Competitors
Compared to its competitors, CoStar Group's ROI score is rated right above Apto, and is preceded by Hightower.
| COMPANY | Pricing Score | |
|---|---|---|
| Reis | 4.7/5 |
| Hightower | 3.7/5 |
| CoStar Group | 3.3/5 |
| Apto | 3/5 |
| BoomTown | 2.9/5 |
| RealtyMogul | 2.7/5 |
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ROI for Other Tech Brands
In the Tech industry, CoStar Group's ROI score is rated right below ROBLOX.
| COMPANY | Pricing Score | |
|---|---|---|
| Zoom Video Communications | 4.1/5 |
| 4/5 | |
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| ROBLOX | 3.8/5 |
| CoStar Group | 3.3/5 |
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CoStar Group Customer Satisfaction (CSAT)
CoStar Group Customer Satisfaction (CSAT) Score
65 / 100
CoStar Group has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Very Satisfied
32%
Satisfied
33%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
9%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CoStar Group Customer Satisfaction
CoStar Group's Customer Satisfaction score was rated highest by customers who have used CoStar Group's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
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Ranked CoStar Group Customer Satisfaction the Highest
Ranked CoStar Group Customer Satisfaction the Lowest
CoStar Group Customer Satisfaction Score by Gender
Male customers rated CoStar Group's Customer Satisfaction score 18 points higher than Female customers.
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68 / 100
MaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 9% | |
Very Dissatisfied | 9% |
50 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 10% | |
Very Dissatisfied | 20% |
CoStar Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CoStar Group's Customer Satisfaction (CSAT) score was rated 54% according to Caucasian users and customers.
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54 / 100
Very Satisfied
33%
Satisfied
21%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
20%
CSAT according to Hispanic or Latino
CoStar Group's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
CoStar Group's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
CoStar Group's Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
CoStar Group's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CoStar Group Customer Satisfaction Score by Age
CoStar Group's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 0% |
CoStar Group Customer Satisfaction Score by Usage
CoStar Group's Customer Satisfaction score was rated the highest by customers who have used CoStar Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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CoStar Group Customer Satisfaction Score by Industry
CoStar Group's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Commercial Real Estate industry customers.
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{
"title": "CoStar Group Customer Satisfaction Score by Industry",
"text": "CoStar Group's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Commercial Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
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"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
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{
"label": "Architecture and Planning",
"groupId": 498,
"score": 67,
"stars": 0,
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"scoreClassName": "",
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{
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}CoStar Group Customer Satisfaction vs. Competitors
Compared to its competitors, CoStar Group's Customer Satisfaction score is rated right above Hightower, and is preceded by Apto.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Reis | 100% |
| Apto | 67% |
| CoStar Group | 65% |
| Hightower | 60% |
| RealtyMogul | 50% |
| BoomTown | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, CoStar Group's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| 81% | |
| Zoom Video Communications | 74% |
| ROBLOX | 73% |
| CoStar Group | 65% |
| Peloton | 63% |
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CoStar Group Customer Service
3.4/5
CoStar Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About CoStar Group's Customer Service
Address
1331 L St NW, 20005
Website
http://www.costargroup.com/
Phone Number
888-226-7404
Quick Insights into CoStar Group Customer Service
CoStar Group's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 51-55.
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Ranked CoStar Group Customer Service the Highest
Ranked CoStar Group Customer Service the Lowest
CoStar Group Customer Service Score by Gender
Female customers rated CoStar Group's Customer Service score 0.6 stars higher than Male customers.
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Male
3.1/5
Female
3.7/5
CoStar Group Customer Service Score by Ethnicity
CoStar Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.1 | Other | 3.1 |
CoStar Group Customer Service Score by Age
CoStar Group's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3 | 36-40 | 3 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.6 | 46-50 | 3.6 |
51-55 1.5 | 51-55 | 1.5 |
CoStar Group Customer Service Score by Usage
CoStar Group's Customer Service score was rated the highest by customers who have used CoStar Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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CoStar Group Customer Service Score by Industry
CoStar Group's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Commercial Real Estate industry customers.
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CoStar Group Customer Service vs. Competitors
Compared to its competitors, CoStar Group's Customer Service score is rated right above RealtyMogul, and is preceded by Hightower.
| COMPANY | Customer Service Score | |
|---|---|---|
| Reis | 5/5 |
| Apto | 4/5 |
| Hightower | 3.6/5 |
| CoStar Group | 3.4/5 |
| RealtyMogul | 2.7/5 |
| BoomTown | 2.3/5 |
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Customer Service for Other Tech Brands
In the Tech industry, CoStar Group's Customer Service score is rated right below ROBLOX.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| 4/5 | |
| Zoom Video Communications | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| ROBLOX | 3.6/5 |
| CoStar Group | 3.4/5 |
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CoStar Group as an Employer
3.1/5
CoStar Group has a 3.1/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
CoStar Group scored a 0 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of CoStar Group would recommend the brand to a friend. ENPS measures how likely CoStar Group employees would recommend working at CoStar Group to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 29% | Promoters |
|---|---|
| 16% | Passive |
| 55% | Detractors |
Global Ranking Snapshot
CoStar Group is ranked #522 in the Global Top 100 Brands. It ranks just behind Elevance Health and just ahead of Cinepolis.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
520 |  | Rockwell Automation |  | Blake Moret | Tech |
521 |  | Elevance Health |  | Gail Boudreaux | Health and Wellness |
522 | | CoStar Group | | Andrew Florance | Tech |
523 |  | Cinepolis |  | Alejandro Magana | Media and Entertainment |
524 |  | Capgemini |  | Aiman Ezzat | Tech |
525 |  | Randstad |  | Jacques Broek | Business and Consumer Services |
526 |  | ZipRecruiter |  | Ian Siegel | Business and Consumer Services |
Tech Ranking Snapshot
CoStar Group is ranked #165 in the Tech Industry. It ranks just behind Rockwell Automation and just ahead of Capgemini.
| RANK | COMPANY | Location | |
|---|---|---|---|
163 |  | Pegasystems | Cambridge, MA |
164 | | Rockwell Automation | Milwaukee, WI |
165 | | CoStar Group | |
166 | | Capgemini | Paris, OH |
167 | | ZipRecruiter | Santa Monica, CA |
168 |  | Activision Blizzard | Santa Monica, CA |
169 |  | Amdocs | Saint Louis, MO |
