
Capgemini provides information technology consulting and outsourcing services. Capgemini’s brand is ranked #524 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Capgemini. When compared to other organizations within the Tech industry, Capgemini is ranked #166. Among its major competitors, Capgemini is ranked in 7th place for NPS while Wipro Limited is 1st, and Deloitte (US) is 2nd. Overall, Capgemini has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $347.42M

Shade Vaughn serves as the Chief Marketing Officer, North America of Capgemini. Shade started at Capgemini in June of 2017. Shade currently resides in Austin, Texas Area.
Capgemini's Net Promoter Score (NPS) is a 15 with 49% Promoters, 17% Passives, and 34% Detractors. Net Promoter Score tracks whether Capgemini's customers would recommend using the product based on a scale of -100 to 100.
| 49% | Promoters |
|---|---|
| 17% | Passives |
| 34% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jul 2024 19 | Jul 2024 | 19 |
Sep 2024 19 | Sep 2024 | 19 |
Oct 2024 19 | Oct 2024 | 19 |
Nov 2024 17 | Nov 2024 | 17 |
Dec 2024 17 | Dec 2024 | 17 |
Jan 2025 17 | Jan 2025 | 17 |
Apr 2025 17 | Apr 2025 | 17 |
May 2025 15 | May 2025 | 15 |
Jun 2025 15 | Jun 2025 | 15 |
Aug 2025 15 | Aug 2025 | 15 |
Sep 2025 15 | Sep 2025 | 15 |
Oct 2025 15 | Oct 2025 | 15 |
Capgemini is ranked #4 for NPS among its competitors. Deloitte (US) and IBM come in first and second, with Accenture coming in at third. Among those competitors, it is the lowest valued company behind Accenture.
![]() Capgemini | ![]() IBM | ![]() Accenture | ![]() Deloitte (US) | |
| Global Ranking | #524 | #106 | #124 | #154 |
| NPS | 15 | 26 | 20 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $347.42M | $119.05B | $168.12B | $4.87B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Capgemini's NPS 4 points higher than Male customers.
Capgemini's NPS was rated 27 by Male customers on Comparably.
Capgemini's NPS was rated 31 by Female customers on Comparably.
Capgemini's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black -80 | African American/Black | -80 |
Asian or Pacific Islander 64 | Asian or Pacific Islander | 64 |
Native American -67 | Native American | -67 |
Other 34 | Other | 34 |
Capgemini's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Capgemini's NPS was rated the highest by customers who have used Capgemini's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years -16 | 1 to 2 Years | -16 |
2 to 5 Years 36 | 2 to 5 Years | 36 |
5 to 10 Years 45 | 5 to 10 Years | 45 |
Over 10 Years 100 | Over 10 Years | 100 |
Compared to its competitors, Capgemini's NPS is rated right above Cognizant Technology Solutions, and is preceded by Infosys.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Wipro Limited | 28 |
![]() | Deloitte (US) | 27 |
![]() | IBM | 26 |
![]() | TCS (Tata Consultancy Services) | 23 |
![]() | Accenture | 20 |
![]() | Infosys | 15 |
![]() | Capgemini | 15 |
![]() | Cognizant Technology Solutions | 5 |
![]() | CresTech | N/A |
![]() | T-Systems | N/A |
![]() | Atos | -13 |
Out of the 12 Capgemini customer reviews 8 were positive and 4 were constructive. Capgemini customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Capgemini users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Capgemini's Customer Loyalty score 3% higher than Female customers.
Capgemini's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.
% who answered "Yes"
Capgemini's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
18-25 66% | 18-25 | 66% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 80% | 41-45 | 80% |
46-50 64% | 46-50 | 64% |
51-55 82% | 51-55 | 82% |
61-65 70% | 61-65 | 70% |
Capgemini's Customer Loyalty score was rated the highest by customers who have used Capgemini's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Capgemini's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
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Compared to its competitors, Capgemini's Customer Loyalty score is rated right above Deloitte (US), and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Wipro Limited | 85% |
![]() | TCS (Tata Consultancy Services) | 83% |
![]() | Infosys | 82% |
![]() | Cognizant Technology Solutions | 82% |
![]() | IBM | 79% |
![]() | Capgemini | 77% |
![]() | Deloitte (US) | 72% |
![]() | Accenture | 71% |
![]() | Atos | 64% |
![]() | CresTech | N/A |
![]() | T-Systems | N/A |
In the Tech industry, Capgemini's Customer Loyalty score is rated right below Peloton.
Capgemini has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Capgemini’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Capgemini's product the highest. Reviewers from the Accounting industry rated Capgemini the lowest at 3.3.
Capgemini's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Native American customers.
Female customers rated Capgemini's Product Quality score 0.4 stars higher than Male customers.
Capgemini's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Native American 2.1 | Native American | 2.1 |
Other 3.8 | Other | 3.8 |
Capgemini's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.2 | 36-40 | 4.2 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.8 | 46-50 | 3.8 |
51-55 4.1 | 51-55 | 4.1 |
61-65 2.6 | 61-65 | 2.6 |
Capgemini's Product Quality score was rated the highest by customers who have used Capgemini's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Capgemini's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, Capgemini's Product Quality score is rated right above Cognizant Technology Solutions, and is preceded by Infosys.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Wipro Limited | 3.9/5 |
![]() | Deloitte (US) | 3.9/5 |
![]() | IBM | 3.8/5 |
![]() | TCS (Tata Consultancy Services) | 3.8/5 |
![]() | Accenture | 3.7/5 |
![]() | Infosys | 3.7/5 |
![]() | Capgemini | 3.7/5 |
![]() | Cognizant Technology Solutions | 3.4/5 |
![]() | Atos | 3/5 |
![]() | CresTech | N/A |
![]() | T-Systems | N/A |
In the Tech industry, Capgemini's Product Quality score is rated right below ROBLOX.
Capgemini has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Capgemini.
Capgemini's ROI score was rated highest by customers who have used Capgemini's products/services for Over 10 Years, and rated lowest by African American/Black customers.
Female customers rated Capgemini's ROI score 0.2 stars higher than Male customers.
Capgemini's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 3.1 | Native American | 3.1 |
Other 4 | Other | 4 |
Capgemini's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.2 | 46-50 | 3.2 |
51-55 4.1 | 51-55 | 4.1 |
61-65 3.1 | 61-65 | 3.1 |
Capgemini's ROI score was rated the highest by customers who have used Capgemini's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Capgemini's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Compared to its competitors, Capgemini's ROI score is rated right above Wipro Limited, and is preceded by IBM.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Deloitte (US) | 3.9/5 |
![]() | IBM | 3.8/5 |
![]() | Capgemini | 3.8/5 |
![]() | Wipro Limited | 3.8/5 |
![]() | TCS (Tata Consultancy Services) | 3.8/5 |
![]() | Infosys | 3.7/5 |
![]() | Accenture | 3.6/5 |
![]() | Cognizant Technology Solutions | 3.5/5 |
![]() | Atos | 3.1/5 |
![]() | CresTech | N/A |
![]() | T-Systems | N/A |
In the Tech industry, Capgemini's ROI score is rated right above ROBLOX, and is preceded by Apple.
Capgemini has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Capgemini's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 61-65.
Female customers rated Capgemini's Customer Satisfaction score 16 points higher than Male customers.
Very Satisfied | 42% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 3% | |
Very Dissatisfied | 13% |
Very Satisfied | 38% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
Capgemini's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
Capgemini's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Capgemini's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
Capgemini's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.
Capgemini's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
Capgemini's Customer Satisfaction (CSAT) score was rated 70% according to Other users and customers.
Capgemini's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 62% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 36-40 | 86% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 80% | |||||||||||||||
| 61-65 | 34% |
Capgemini's Customer Satisfaction score was rated the highest by customers who have used Capgemini's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Capgemini's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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}Compared to its competitors, Capgemini's Customer Satisfaction score is rated right above Cognizant Technology Solutions, and is preceded by Deloitte (US).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Wipro Limited | 83% |
![]() | Infosys | 77% |
![]() | IBM | 76% |
![]() | TCS (Tata Consultancy Services) | 75% |
![]() | Accenture | 75% |
![]() | Deloitte (US) | 73% |
![]() | Capgemini | 69% |
![]() | Cognizant Technology Solutions | 64% |
![]() | Atos | 60% |
![]() | CresTech | 0% |
![]() | T-Systems | 0% |
In the Tech industry, Capgemini's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
Capgemini has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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Place de l'Etoile - 11, rue de Tilsitt, Paris, OH 75017
http://www.capgemini.com/
33-1-47-54-50-00
Capgemini's Customer Service score was rated highest by customers ages 26-30, and rated lowest by African American/Black customers.
Capgemini's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.
Capgemini's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Native American 3.1 | Native American | 3.1 |
Other 3.9 | Other | 3.9 |
Capgemini's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 4.7 | 26-30 | 4.7 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.2 | 36-40 | 4.2 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.3 | 46-50 | 3.3 |
51-55 4 | 51-55 | 4 |
61-65 3.1 | 61-65 | 3.1 |
Capgemini's Customer Service score was rated the highest by customers who have used Capgemini's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Capgemini's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Capgemini's Customer Service score is rated right above Cognizant Technology Solutions, and is preceded by Infosys.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Wipro Limited | 4/5 |
![]() | Deloitte (US) | 3.9/5 |
![]() | IBM | 3.9/5 |
![]() | TCS (Tata Consultancy Services) | 3.9/5 |
![]() | Accenture | 3.8/5 |
![]() | Infosys | 3.8/5 |
![]() | Capgemini | 3.8/5 |
![]() | Cognizant Technology Solutions | 3.5/5 |
![]() | Atos | 3/5 |
![]() | CresTech | N/A |
![]() | T-Systems | N/A |
In the Tech industry, Capgemini's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
Capgemini has a 4.0/5 stars for its overall company culture rated by their employees

Capgemini scored a 15 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Capgemini would recommend the brand to a friend. ENPS measures how likely Capgemini employees would recommend working at Capgemini to a friend.
| 49% | Promoters |
|---|---|
| 17% | Passive |
| 34% | Detractors |
| 47% | Promoters |
|---|---|
| 22% | Passive |
| 31% | Detractors |
Capgemini is ranked #524 in the Global Top 100 Brands. It ranks just behind Cinepolis and just ahead of Randstad.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
522 | ![]() | CoStar Group | ![]() | Andrew Florance | Tech |
523 | ![]() | Cinepolis | ![]() | Alejandro Magana | Media and Entertainment |
524 | ![]() | Capgemini | ![]() | Aiman Ezzat | Tech |
525 | ![]() | Randstad | ![]() | Jacques Broek | Business and Consumer Services |
526 | ![]() | ZipRecruiter | ![]() | Ian Siegel | Business and Consumer Services |
527 | ![]() | Activision Blizzard | ![]() | Bobby Kotick | Media and Entertainment |
528 | ![]() | Bloomin' Brands | ![]() | David Deno | Food and Beverages |
Capgemini is ranked #166 in the Tech Industry. It ranks just behind CoStar Group and just ahead of ZipRecruiter.
| RANK | COMPANY | Location | |
|---|---|---|---|
164 | ![]() | Rockwell Automation | Milwaukee, WI |
165 | ![]() | CoStar Group | |
166 | ![]() | Capgemini | Paris, OH |
167 | ![]() | ZipRecruiter | Santa Monica, CA |
168 | ![]() | Activision Blizzard | Santa Monica, CA |
169 | ![]() | Amdocs | Saint Louis, MO |
170 | ![]() | CarGurus | Boston, MA |