Capgemini NPS & Customer Reviews | Comparably
Capgemini is
Ranked
#166
in
Tech Brands
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Capgemini is ranked #166 in Tech Brands

About Capgemini's Brand

Capgemini provides information technology consulting and outsourcing services. Capgemini’s brand is ranked #524 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Capgemini. When compared to other organizations within the Tech industry, Capgemini is ranked #166. Among its major competitors, Capgemini is ranked in 7th place for NPS while Wipro Limited is 1st, and Deloitte (US) is 2nd. Overall, Capgemini has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $347.42M

Brand at a Glance

77%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service

Capgemini CMO
  Capgemini CMO

Shade Vaughn

Shade Vaughn serves as the Chief Marketing Officer, North America of Capgemini. Shade started at Capgemini in June of 2017. Shade currently resides in Austin, Texas Area.

Capgemini Ranking

Capgemini NPS

Capgemini's Net Promoter Score (NPS) is a 15 with 49% Promoters, 17% Passives, and 34% Detractors. Net Promoter Score tracks whether Capgemini's customers would recommend using the product based on a scale of -100 to 100.

Capgemini Overall NPS

15
NPS
49%Promoters
17%Passives
34%Detractors
Capgemini Overall NPS

Capgemini NPS Trend

-100
-50
0
50
100
Jul 2024
19
Jul 202419
Sep 2024
19
Sep 202419
Oct 2024
19
Oct 202419
Nov 2024
17
Nov 202417
Dec 2024
17
Dec 202417
Jan 2025
17
Jan 202517
Apr 2025
17
Apr 202517
May 2025
15
May 202515
Jun 2025
15
Jun 202515
Aug 2025
15
Aug 202515
Sep 2025
15
Sep 202515
Oct 2025
15
Oct 202515

How Other Brands Compare

Capgemini is ranked #4 for NPS among its competitors. Deloitte (US) and IBM come in first and second, with Accenture coming in at third. Among those competitors, it is the lowest valued company behind Accenture.

Capgemini's Logo
Capgemini
IBM's Logo
IBM
Accenture's Logo
Accenture
Deloitte (US) Logo
Deloitte (US)
Global Ranking#524#106#124#154
NPS15262027
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral-Neutral
Valuation Updated every 24 hours for public companies$347.42M$119.05B$168.12B$4.87B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Capgemini NPS by Gender

Female customers rated Capgemini's NPS 4 points higher than Male customers.

Male

27

Capgemini's NPS was rated 27 by Male customers on Comparably.

53%
Promoters
21%
Passives
26%
Detractors

Female

31

Capgemini's NPS was rated 31 by Female customers on Comparably.

54%
Promoters
23%
Passives
23%
Detractors

Capgemini NPS by Ethnicity

Capgemini's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

-100
-50
0
50
100
Caucasian
25
Caucasian25
Hispanic or Latino
34
Hispanic or Latino34
African American/Black
-80
African American/Black-80
Asian or Pacific Islander
64
Asian or Pacific Islander64
Native American
-67
Native American-67
Other
34
Other34

Capgemini NPS by Age

Capgemini's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

0
20
40
60
80
100
Promoters
50%
Passives
0%
Detractors
50%
18-2550%0%50%
Promoters
62%
Passives
25%
Detractors
13%
26-3062%25%13%
Promoters
87%
Passives
0%
Detractors
13%
31-3587%0%13%
Promoters
86%
Passives
14%
Detractors
0%
36-4086%14%0%
Promoters
33%
Passives
34%
Detractors
33%
41-4533%34%33%
Promoters
20%
Passives
20%
Detractors
60%
46-5020%20%60%
Promoters
60%
Passives
20%
Detractors
20%
51-5560%20%20%
Promoters
0%
Passives
67%
Detractors
33%
61-650%67%33%

Capgemini NPS by Usage

Capgemini's NPS was rated the highest by customers who have used Capgemini's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
33
Less than 1 Year33
1 to 2 Years
-16
1 to 2 Years-16
2 to 5 Years
36
2 to 5 Years36
5 to 10 Years
45
5 to 10 Years45
Over 10 Years
100
Over 10 Years100

Capgemini NPS vs. Competitors

Compared to its competitors, Capgemini's NPS is rated right above Cognizant Technology Solutions, and is preceded by Infosys.

Capgemini NPS vs Companies in Tech

In the Tech industry, Capgemini's NPS is rated right below Peloton.

Capgemini Customer Reviews

Out of the 12 Capgemini customer reviews 8 were positive and 4 were constructive. Capgemini customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Communications, security, response times, employee training, skills
What do you value most about this brand?
this is good company to work
What do you value most about this brand?
Capgemini System integrator organization in US
What do you value most about this brand?
Engineering skills and value driven
What can this brand most improve?
Employee retention would be great

Capgemini Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Capgemini users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77
77%
23
23%
Capgemini Customer Loyalty

Capgemini Customer Loyalty Score by Gender

Male customers rated Capgemini's Customer Loyalty score 3% higher than Female customers.

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Male
82%
Yes
Female
79%
Yes

Capgemini Customer Loyalty Score by Ethnicity

Capgemini's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.

% who answered "Yes"

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78
out of 100
Caucasian
70
out of 100
Hispanic or Latino
82
out of 100
African American/Black
84
out of 100
Asian or Pacific Islander
40
out of 100
Native American
90
out of 100
Other

Capgemini Customer Loyalty Score by Age

Capgemini's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
18-25
66%
18-2566%
26-30
100%
26-30100%
31-35
100%
31-35100%
36-40
100%
36-40100%
41-45
80%
41-4580%
46-50
64%
46-5064%
51-55
82%
51-5582%
61-65
70%
61-6570%

Capgemini Customer Loyalty Score by Usage

Capgemini's Customer Loyalty score was rated the highest by customers who have used Capgemini's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
82%
1 to 2 Years
72%
2 to 5 Years
87%
5 to 10 Years
100%
Over 10 Years
70%

Capgemini Customer Loyalty Score by Industry

Capgemini's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech
86%
Accounting
100%
Aerospace and Aviation
70%
Automotive and Transportation
55%
Banking and Financial Services
78%
Business and Consumer Services
78%
Healthcare, Hospitals and Medicine
70%

Capgemini Customer Loyalty vs. Competitors

Compared to its competitors, Capgemini's Customer Loyalty score is rated right above Deloitte (US), and is preceded by IBM.

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Capgemini's Logo
VS
Wipro Limited's Logo
TCS (Tata Consultancy Services) Logo
Infosys' Logo
Cognizant Technology Solutions' Logo
IBM's Logo
Deloitte (US) Logo
Accenture's Logo
Atos' Logo
CresTech's Logo
T-Systems' Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Capgemini's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
Capgemini77%

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Capgemini's Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

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Capgemini Product Quality

3.7/5

Capgemini has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Capgemini Product Information

Capgemini’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Capgemini's product the highest. Reviewers from the Accounting industry rated Capgemini the lowest at 3.3.

Website
http://www.capgemini.com/
Company Size
10,000+ Employees

Industry

Tech
Big Data
Business Services
SaaS

Quick Insights into Capgemini Product Quality

Capgemini's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Native American customers.

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Ranked Capgemini Product Quality the Highest

Banking and Financial Services
4.7
Over 10 Years
4.6
31-35
4.5

Ranked Capgemini Product Quality the Lowest

Accounting
3.3
61-65
2.6
Native American
2.1

Capgemini Product Quality Score by Gender

Female customers rated Capgemini's Product Quality score 0.4 stars higher than Male customers.

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Male

3.7/5

Female

4.1/5

Capgemini Product Quality Score by Ethnicity

Capgemini's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
3.6
African American/Black3.6
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Native American
2.1
Native American2.1
Other
3.8
Other3.8

Capgemini Product Quality Score by Age

Capgemini's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.5
18-253.5
26-30
4.1
26-304.1
31-35
4.5
31-354.5
36-40
4.2
36-404.2
41-45
3.4
41-453.4
46-50
3.8
46-503.8
51-55
4.1
51-554.1
61-65
2.6
61-652.6

Capgemini Product Quality Score by Usage

Capgemini's Product Quality score was rated the highest by customers who have used Capgemini's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.6
1 to 2 Years
3.6
2 to 5 Years
4.2
5 to 10 Years
3.8
Over 10 Years
4.6

Capgemini Product Quality Score by Industry

Capgemini's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.

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Tech
3.8
Accounting
3.3
Aerospace and Aviation
4.6
Automotive and Transportation
3.7
Banking and Financial Services
4.7
Business and Consumer Services
4.7
Healthcare, Hospitals and Medicine
3.5

Capgemini Product Quality vs. Competitors

Compared to its competitors, Capgemini's Product Quality score is rated right above Cognizant Technology Solutions, and is preceded by Infosys.

Unlock Capgemini Product Quality vs. Competitors Data

Capgemini's Logo
VS
Wipro Limited's Logo
Deloitte (US) Logo
IBM's Logo
TCS (Tata Consultancy Services) Logo
Accenture's Logo
Infosys' Logo
Cognizant Technology Solutions' Logo
Atos' Logo
CresTech's Logo
T-Systems' Logo

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Product Quality for Other Tech Brands

In the Tech industry, Capgemini's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5
Capgemini3.7/5

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Capgemini's Logo
VS
Nintendo's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

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Capgemini Pricing

Capgemini ROI & Value For Money

3.8/5

Capgemini has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Capgemini Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Capgemini.

Quick Insights into Capgemini ROI

Capgemini's ROI score was rated highest by customers who have used Capgemini's products/services for Over 10 Years, and rated lowest by African American/Black customers.

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Ranked Capgemini ROI the Highest

Over 10 Years
4.6
31-35
4.5
Business and Consumer Services
4.5

Ranked Capgemini ROI the Lowest

1 to 2 Years
3.4
61-65
3.1
African American/Black
2.9

Capgemini ROI Score by Gender

Female customers rated Capgemini's ROI score 0.2 stars higher than Male customers.

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Male

3.9/5

Female

4.1/5

Capgemini ROI Score by Ethnicity

Capgemini's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
3.8
Hispanic or Latino3.8
African American/Black
2.9
African American/Black2.9
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Native American
3.1
Native American3.1
Other
4
Other4

Capgemini ROI Score by Age

Capgemini's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.7
18-253.7
26-30
4.4
26-304.4
31-35
4.5
31-354.5
36-40
4.5
36-404.5
41-45
3.5
41-453.5
46-50
3.2
46-503.2
51-55
4.1
51-554.1
61-65
3.1
61-653.1

Capgemini ROI Score by Usage

Capgemini's ROI score was rated the highest by customers who have used Capgemini's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.7
1 to 2 Years
3.4
2 to 5 Years
4.4
5 to 10 Years
4.3
Over 10 Years
4.6

Capgemini ROI Score by Industry

Capgemini's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
3.8
Accounting
4
Aerospace and Aviation
4
Automotive and Transportation
4
Banking and Financial Services
4
Business and Consumer Services
4.5
Healthcare, Hospitals and Medicine
3.6

Capgemini Pricing vs. Competitors

Compared to its competitors, Capgemini's ROI score is rated right above Wipro Limited, and is preceded by IBM.

Unlock Capgemini ROI vs. Competitors Data

Capgemini's Logo
VS
Deloitte (US) Logo
IBM's Logo
Wipro Limited's Logo
TCS (Tata Consultancy Services) Logo
Infosys' Logo
Accenture's Logo
Cognizant Technology Solutions' Logo
Atos' Logo
CresTech's Logo
T-Systems' Logo

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ROI for Other Tech Brands

In the Tech industry, Capgemini's ROI score is rated right above ROBLOX, and is preceded by Apple.

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Capgemini's Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Apple's Logo
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Capgemini Customer Satisfaction (CSAT)

Capgemini Customer Satisfaction (CSAT) Score

69 / 100

Capgemini has an overall Customer Satisfaction score of 69 rated by its users and customers.

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Very Satisfied41%
Satisfied28%
Neither Satisfied nor Dissatisfied14%
Dissatisfied5%
Very Dissatisfied12%
Very Satisfied
41%
Satisfied
28%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
5%
Very Dissatisfied
12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Capgemini Customer Satisfaction

Capgemini's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 61-65.

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Ranked Capgemini Customer Satisfaction the Highest

Healthcare, Hospitals and Medicine
100%
36-40
86%
Asian or Pacific Islander
85%

Ranked Capgemini Customer Satisfaction the Lowest

Tech
62%
African American/Black
40%
61-65
34%

Capgemini Customer Satisfaction Score by Gender

Female customers rated Capgemini's Customer Satisfaction score 16 points higher than Male customers.

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68 / 100
Male
Very Satisfied
42%
Satisfied
26%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
3%
Very Dissatisfied
13%
84 / 100
Female
Very Satisfied
38%
Satisfied
46%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%

Capgemini Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Capgemini's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.

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72 / 100
Very Satisfied29%
Satisfied43%
Neither Satisfied nor Dissatisfied14%
Dissatisfied0%
Very Dissatisfied14%
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%

CSAT according to Hispanic or Latino

Capgemini's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied33%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%

CSAT according to African American/Black

Capgemini's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.

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40 / 100
Very Satisfied20%
Satisfied20%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied40%
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%

CSAT according to Asian or Pacific Islander

Capgemini's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.

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85 / 100
Very Satisfied54%
Satisfied31%
Neither Satisfied nor Dissatisfied15%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
54%
Satisfied
31%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Native American

Capgemini's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.

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67 / 100
Very Satisfied34%
Satisfied33%
Neither Satisfied nor Dissatisfied33%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Capgemini's Customer Satisfaction (CSAT) score was rated 70% according to Other users and customers.

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70 / 100
Very Satisfied41%
Satisfied29%
Neither Satisfied nor Dissatisfied12%
Dissatisfied0%
Very Dissatisfied18%
Very Satisfied
41%
Satisfied
29%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
18%

Capgemini Customer Satisfaction Score by Age

Capgemini's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25 CSAT Score
62%
Very Satisfied
50%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
25%
18-2562%
26-30 CSAT Score
80%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
26-3080%
31-35 CSAT Score
83%
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
31-3583%
36-40 CSAT Score
86%
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
36-4086%
41-45 CSAT Score
67%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
22%
41-4567%
46-50 CSAT Score
75%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
46-5075%
51-55 CSAT Score
80%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
51-5580%
61-65 CSAT Score
34%
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
61-6534%

Capgemini Customer Satisfaction Score by Usage

Capgemini's Customer Satisfaction score was rated the highest by customers who have used Capgemini's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
75
1 to 2 Years
63
2 to 5 Years
80
5 to 10 Years
62

Capgemini Customer Satisfaction Score by Industry

Capgemini's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech
62
Accounting
71
Automotive and Transportation
75
Business and Consumer Services
75
Healthcare, Hospitals and Medicine
100

Capgemini Customer Satisfaction vs. Competitors

Compared to its competitors, Capgemini's Customer Satisfaction score is rated right above Cognizant Technology Solutions, and is preceded by Deloitte (US).

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Capgemini's Logo
VS
Wipro Limited's Logo
Infosys' Logo
IBM's Logo
TCS (Tata Consultancy Services) Logo
Accenture's Logo
Deloitte (US) Logo
Cognizant Technology Solutions' Logo
Atos' Logo
CresTech's Logo
T-Systems' Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Capgemini's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX73%
Capgemini69%
Peloton63%

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Capgemini's Logo
VS
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
ROBLOX's Logo
Peloton's Logo

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Capgemini Customer Service

3.8/5

Capgemini has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Capgemini's Customer Service

Address

Place de l'Etoile - 11, rue de Tilsitt, Paris, OH 75017


Website

http://www.capgemini.com/


Phone Number

33-1-47-54-50-00

Quick Insights into Capgemini Customer Service

Capgemini's Customer Service score was rated highest by customers ages 26-30, and rated lowest by African American/Black customers.

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Ranked Capgemini Customer Service the Highest

26-30
4.7
Over 10 Years
4.6
Banking and Financial Services
4.4

Ranked Capgemini Customer Service the Lowest

1 to 2 Years
3.3
18-25
3
African American/Black
2.9

Capgemini Customer Service Score by Gender

Capgemini's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

Capgemini Customer Service Score by Ethnicity

Capgemini's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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0
20
40
60
80
100
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
3.6
Hispanic or Latino3.6
African American/Black
2.9
African American/Black2.9
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Native American
3.1
Native American3.1
Other
3.9
Other3.9

Capgemini Customer Service Score by Age

Capgemini's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
18-25
3
18-253
26-30
4.7
26-304.7
31-35
4.6
31-354.6
36-40
4.2
36-404.2
41-45
3.6
41-453.6
46-50
3.3
46-503.3
51-55
4
51-554
61-65
3.1
61-653.1

Capgemini Customer Service Score by Usage

Capgemini's Customer Service score was rated the highest by customers who have used Capgemini's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
3.3
2 to 5 Years
4.2
5 to 10 Years
4.1
Over 10 Years
4.6

Capgemini Customer Service Score by Industry

Capgemini's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech
3.7
Accounting
3.8
Aerospace and Aviation
4.1
Automotive and Transportation
3.9
Banking and Financial Services
4.4
Business and Consumer Services
4.1
Healthcare, Hospitals and Medicine
4

Capgemini Customer Service vs. Competitors

Compared to its competitors, Capgemini's Customer Service score is rated right above Cognizant Technology Solutions, and is preceded by Infosys.

Unlock Capgemini Customer Service vs. Competitors Data

Capgemini's Logo
VS
Wipro Limited's Logo
Deloitte (US) Logo
IBM's Logo
TCS (Tata Consultancy Services) Logo
Accenture's Logo
Infosys' Logo
Cognizant Technology Solutions' Logo
Atos' Logo
CresTech's Logo
T-Systems' Logo

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Customer Service for Other Tech Brands

In the Tech industry, Capgemini's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
Capgemini3.8/5
ROBLOX3.6/5

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Capgemini's Logo
VS
Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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Capgemini as an Employer

4.0/5

Capgemini has a 4.0/5 stars for its overall company culture rated by their employees

  Capgemini CEO
top
10%
CEO of Capgemini

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Capgemini scored a 15 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Capgemini would recommend the brand to a friend. ENPS measures how likely Capgemini employees would recommend working at Capgemini to a friend.

Net Promoter Score

15
NPS Score
49%Promoters
17%Passive
34%Detractors

Employee Net Promoter Score

16
eNPS Score
47%Promoters
22%Passive
31%Detractors

Global Ranking Snapshot

Capgemini is ranked #524 in the Global Top 100 Brands. It ranks just behind Cinepolis and just ahead of Randstad.

RANKCOMPANYCEOINDUSTRY
522
CoStar Group  CoStar Group CEO
Andrew Florance
Tech
523
Cinepolis  Cinepolis CEO
Alejandro Magana
Media and Entertainment
524
Capgemini  Capgemini CEO
Aiman Ezzat
Tech
525
Randstad  Randstad CEO
Jacques Broek
Business and Consumer Services
526
ZipRecruiter  ZipRecruiter CEO
Ian Siegel
Business and Consumer Services
527
Activision Blizzard  Activision Blizzard CEO
Bobby Kotick
Media and Entertainment
528
Bloomin' Brands  Bloomin' Brands CEO
David Deno
Food and Beverages

Tech Ranking Snapshot

Capgemini is ranked #166 in the Tech Industry. It ranks just behind CoStar Group and just ahead of ZipRecruiter.

RANKCOMPANYLocation
164
Rockwell Automation
Milwaukee, WI
165
CoStar Group
166
Capgemini
Paris, OH
167
ZipRecruiter
Santa Monica, CA
168
Activision Blizzard
Santa Monica, CA
169
Amdocs
Saint Louis, MO
170
CarGurus
Boston, MA