-13
NPS
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Atos
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About Atos' Brand
Provider of information technology services. The company provides digital services, consulting, systems integration and managed services to deliver business outcomes globally. Among its major competitors, Atos is ranked in 7th place for NPS while Worldline is 1st, and Hitachi is 2nd.
Brand at a Glance
64%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Atos Ranking
- #4 / 4 of its competitors
Atos NPS
Atos's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Atos's customers would recommend using the product based on a scale of -100 to 100.
Atos Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Atos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -19 | Jan 2023 | -19 |
May 2023 -14 | May 2023 | -14 |
Jun 2023 -8 | Jun 2023 | -8 |
Sep 2023 -5 | Sep 2023 | -5 |
Oct 2023 -8 | Oct 2023 | -8 |
Nov 2023 -12 | Nov 2023 | -12 |
Jan 2024 -11 | Jan 2024 | -11 |
Feb 2024 -7 | Feb 2024 | -7 |
May 2024 -12 | May 2024 | -12 |
Oct 2024 -14 | Oct 2024 | -14 |
Sep 2025 -17 | Sep 2025 | -17 |
Oct 2025 -13 | Oct 2025 | -13 |
How Other Brands Compare
Atos is ranked #4 for NPS among its competitors. Hitachi and Accenture come in first and second, with Capgemini coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atos NPS by Gender
Atos's NPS was rated -14 by Male customers on Comparably.
Male
-14
Atos's NPS was rated -14 by Male customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Female
N/A
Atos's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Atos NPS by Ethnicity
Atos's NPS was rated -34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Atos NPS by Age
Atos's NPS was rated -34 points by customers ages 36-40 on Comparably.
Atos NPS by Usage
Atos's NPS was rated 34 points by customers who have used Atos's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Atos Customer Reviews
Out of the 3 Atos customer reviews 1 was positive and 2 were constructive. Atos customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Atos Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Atos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Atos Customer Loyalty Score by Gender
Atos's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Atos Customer Loyalty Score by Ethnicity
Atos's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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70
out of 100
Asian or Pacific Islander
Atos Customer Loyalty Score by Age
Atos's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Atos Customer Loyalty Score by Usage
Atos's Customer Loyalty score was rated 70% by customers who have used Atos's products/services for 2 to 5 Years.
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Atos Customer Loyalty Score by Industry
Atos's Customer Loyalty score was rated 78% by Tech industry customers.
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Atos Customer Loyalty vs. Competitors
Compared to its competitors, Atos's Customer Loyalty score is rated right above Unify, and is preceded by Accenture.
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Atos Product Quality
3/5
Atos has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Atos Product Information
Atos’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Atos's product the highest.
- Website
- www.atos.net
- Company Size
- 10,000+ Employees
Quick Insights into Atos Product Quality
Atos's Product Quality score was rated highest by customers who have used Atos's products/services for 2 to 5 Years.
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Ranked Atos Product Quality the Highest
Atos Product Quality Score by Gender
Atos's Product Quality score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Atos Product Quality Score by Ethnicity
Atos's Product Quality score was rated 2.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Atos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Atos Product Quality Score by Age
Atos's Product Quality score was rated 2 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
Atos Product Quality Score by Usage
Atos's Product Quality score was rated 3.5 stars by customers who have used Atos's products/services for 2 to 5 Years.
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Atos Product Quality Score by Industry
Atos's Product Quality score was rated 3.2 stars by Tech industry customers.
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Atos Product Quality vs. Competitors
Compared to its competitors, Atos's Product Quality score is rated right above Unify, and is preceded by Guidepoint.
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Atos Pricing
Atos ROI & Value For Money
3.1/5
Atos has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Atos Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Atos ROI
Atos's ROI score was rated highest by customers who have used Atos's products/services for 2 to 5 Years.
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Ranked Atos ROI the Highest
Atos ROI Score by Gender
Atos's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Atos ROI Score by Ethnicity
Atos's ROI score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Atos ROI Score by Age
Atos's ROI score was rated 2 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
Atos ROI Score by Usage
Atos's ROI score was rated 3.5 stars by customers who have used Atos's products/services for 2 to 5 Years.
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Atos ROI Score by Industry
Atos's ROI score was rated 3.4 stars by Tech industry customers.
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Atos Pricing vs. Competitors
Compared to its competitors, Atos's ROI score is rated right above Unify, and is preceded by Accenture.
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Atos Customer Satisfaction (CSAT)
Atos Customer Satisfaction (CSAT) Score
60 / 100
Atos has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
16%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Atos Customer Satisfaction
Atos's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Atos Customer Satisfaction the Highest
Atos Customer Satisfaction Score by Gender
Atos's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Atos Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Atos' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Atos Customer Satisfaction Score by Age
Atos's Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Atos.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
Atos Customer Satisfaction Score by Usage
Atos's Customer Satisfaction score was rated 67 points by customers who have used Atos's products/services for 2 to 5 Years.
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Atos Customer Satisfaction Score by Industry
Atos's Customer Satisfaction score was rated 75 points by Tech industry customers.
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"label": "Tech",
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}Atos Customer Satisfaction vs. Competitors
Compared to its competitors, Atos's Customer Satisfaction score is rated right above Unify, and is preceded by Guidepoint.
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Atos Customer Service
3/5
Atos has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Atos's Customer Service
Address
95877
Website
www.atos.net
Phone Number
7
Quick Insights into Atos Customer Service
Atos's Customer Service score was rated highest by customers who have used Atos's products/services for 2 to 5 Years.
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Ranked Atos Customer Service the Highest
Atos Customer Service Score by Gender
Atos's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Atos Customer Service Score by Ethnicity
Atos's Customer Service score was rated 2.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Atos.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Atos Customer Service Score by Age
Atos's Customer Service score was rated 2 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
Atos Customer Service Score by Usage
Atos's Customer Service score was rated 3.5 stars by customers who have used Atos's products/services for 2 to 5 Years.
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Atos Customer Service Score by Industry
Atos's Customer Service score was rated 3.1 stars by Tech industry customers.
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Atos Customer Service vs. Competitors
Compared to its competitors, Atos's Customer Service score is rated right above Unify, and is preceded by Guidepoint.
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Atos as an Employer
2.5/5
Atos has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Atos scored a -13 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Atos would recommend the brand to a friend. ENPS measures how likely Atos employees would recommend working at Atos to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 22% | Promoters |
|---|---|
| 21% | Passive |
| 57% | Detractors |
