20
NPS
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Guidepoint
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About Guidepoint's Brand
Guidepoint is a leading expert network that connects business decision-makers and researchers with knowledgeable independent experts
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Guidepoint NPS
Guidepoint's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether Guidepoint's customers would recommend using the product based on a scale of -100 to 100.
Guidepoint Overall NPS
| 53% | Promoters |
|---|---|
| 14% | Passives |
| 33% | Detractors |
Guidepoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 30 | Aug 2023 | 30 |
Oct 2023 25 | Oct 2023 | 25 |
Nov 2023 19 | Nov 2023 | 19 |
Jan 2024 22 | Jan 2024 | 22 |
May 2024 26 | May 2024 | 26 |
Aug 2024 21 | Aug 2024 | 21 |
Sep 2024 16 | Sep 2024 | 16 |
Nov 2024 16 | Nov 2024 | 16 |
Dec 2024 17 | Dec 2024 | 17 |
May 2025 15 | May 2025 | 15 |
Sep 2025 16 | Sep 2025 | 16 |
Oct 2025 20 | Oct 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Guidepoint NPS by Gender
Guidepoint's NPS was rated 75 by Male customers on Comparably.
Male
75
Guidepoint's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Guidepoint's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Guidepoint NPS by Usage
Guidepoint's NPS was rated 75 points by customers who have used Guidepoint's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 75 | 1 to 2 Years | 75 |
Guidepoint Customer Reviews
Out of the 2 Guidepoint customer reviews 2 were positive and 0 were constructive. Guidepoint customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Guidepoint Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Guidepoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Guidepoint Customer Loyalty Score by Gender
Guidepoint's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Guidepoint Customer Loyalty Score by Usage
Guidepoint's Customer Loyalty score was rated 100% by customers who have used Guidepoint's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Guidepoint Product Quality
3.4/5
Guidepoint has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Guidepoint Product Information
Guidepoint’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.guidepoint.com
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Quick Insights into Guidepoint Product Quality
Guidepoint's Product Quality score was rated highest by Male customers.
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Ranked Guidepoint Product Quality the Highest
Guidepoint Product Quality Score by Gender
Guidepoint's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Guidepoint Product Quality Score by Usage
Guidepoint's Product Quality score was rated 3 stars by customers who have used Guidepoint's products/services for 1 to 2 Years.
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Guidepoint Pricing
Guidepoint ROI & Value For Money
3.7/5
Guidepoint has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Guidepoint ROI
Guidepoint's ROI score was rated highest by Male customers.
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Ranked Guidepoint ROI the Highest
Guidepoint ROI Score by Gender
Guidepoint's ROI score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Guidepoint ROI Score by Usage
Guidepoint's ROI score was rated 4.4 stars by customers who have used Guidepoint's products/services for 1 to 2 Years.
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Guidepoint Customer Satisfaction (CSAT)
Guidepoint Customer Satisfaction (CSAT) Score
65 / 100
Guidepoint has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Very Satisfied
39%
Satisfied
26%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Guidepoint Customer Satisfaction
Guidepoint's Customer Satisfaction score was rated highest by Male customers.
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Ranked Guidepoint Customer Satisfaction the Highest
Guidepoint Customer Satisfaction Score by Gender
Guidepoint's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Guidepoint.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Guidepoint Customer Satisfaction Score by Usage
Guidepoint's Customer Satisfaction score was rated 75 points by customers who have used Guidepoint's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Guidepoint Customer Service
3.7/5
Guidepoint has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Guidepoint's Customer Service
Address
675 6th Ave, New York City, NY 10010
Website
http://www.guidepoint.com
Phone Number
+1 (212) 375-2980
Quick Insights into Guidepoint Customer Service
Guidepoint's Customer Service score was rated highest by Male customers.
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Ranked Guidepoint Customer Service the Highest
Guidepoint Customer Service Score by Gender
Guidepoint's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Guidepoint.
Male
5/5
Female
N/A
Guidepoint Customer Service Score by Usage
Guidepoint's Customer Service score was rated 4.6 stars by customers who have used Guidepoint's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Guidepoint as an Employer
Consumer vs. Employees
Guidepoint scored a 20 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Guidepoint would recommend the brand to a friend. ENPS measures how likely Guidepoint employees would recommend working at Guidepoint to a friend.
Net Promoter Score
20
NPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 17% | Promoters |
|---|---|
| 16% | Passive |
| 67% | Detractors |
