Unify NPS & Customer Reviews

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Unify

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Unify

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About Unify's Brand

A global communications software and services company. Among its major competitors, Unify is ranked in 7th place for NPS while UNITE Hair is 1st, and MessageBird is 2nd.Their current valuation is $508.41M

Brand at a Glance

55%

Customer Loyalty

1.5/5

Product Quality

2.7/5

Pricing

2.7/5

Customer Service

Unify Ranking

^#3 / 4 of its competitors

Unify NPS

Unify's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Unify's customers would recommend using the product based on a scale of -100 to 100.

Unify Overall NPS

NPS

50%	Promoters
0%	Passives
50%	Detractors

Unify NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2021 100	Feb 2021	100
May 2023 0	May 2023	0

How Other Brands Compare

Unify is ranked third for NPS among its competitors. UNITE Hair and Slack come in first and second, with Avaya coming in at #4. Among those competitors, it is the lowest valued company behind Slack.

	Unify	Slack	Avaya	UNITE Hair
Global Ranking	#-	#35	#-	#-
NPS	0	50	-11	100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$508.41M	$20.69B	$2.45B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Unify NPS vs. Competitors

Compared to its competitors, Unify's NPS is rated right above Albridge, and is preceded by Xo Communications.

COMPANY		NPS Score
	UNITE Hair	100
	MessageBird	65
	SendHub	65
	Slack	50
	Mitel Networks	12
	Xo Communications	0
	Unify	0
	Albridge	N/A
	Avaya	-11

Unify Customer Loyalty

55%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

55% of Unify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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55%

45%

Unify Customer Loyalty vs. Competitors

Compared to its competitors, Unify's Customer Loyalty score is rated right above MessageBird, and is preceded by Xo Communications.

COMPANY		Customer Loyalty Score
	UNITE Hair	100%
	Slack	86%
	Mitel Networks	71%
	Avaya	67%
	Xo Communications	55%
	Unify	55%
	MessageBird	N/A
	SendHub	N/A
	Albridge	N/A

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Unify Product Quality

1.5/5

Unify has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Unify Product Information

Unify’s product quality score is a 1.5 out of 5 as rated by its users and customers.

Website: http://www.unify.com/us/

Company Size: 1,001-5,000 Employees

Industry

Tech

Enterprise

Hardware and Devices

SaaS

Unify Product Quality vs. Competitors

Compared to its competitors, Unify's Product Quality score is rated right above Albridge, and is preceded by Avaya.

COMPANY		Product Quality Score
	UNITE Hair	5/5
	MessageBird	4.5/5
	Slack	4.3/5
	SendHub	4.3/5
	Xo Communications	3.6/5
	Mitel Networks	3.4/5
	Avaya	3.1/5
	Unify	1.5/5
	Albridge	N/A

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Unify Pricing

Unify ROI & Value For Money

2.7/5

Unify has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.

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Unify Pricing vs. Competitors

Compared to its competitors, Unify's ROI score is rated right above Albridge, and is preceded by Avaya.

COMPANY		Pricing Score
	MessageBird	4.4/5
	Xo Communications	4.2/5
	Slack	4.1/5
	SendHub	4.1/5
	UNITE Hair	4/5
	Mitel Networks	3.4/5
	Avaya	3.3/5
	Unify	2.7/5
	Albridge	N/A

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Unify Customer Satisfaction (CSAT)

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Unify Customer Satisfaction vs. Competitors

Compared to its competitors, Unify's Customer Satisfaction score is rated right above Albridge, and is preceded by SendHub.

COMPANY		Customer Satisfaction (CSAT) Score
	UNITE Hair	100%
	MessageBird	100%
	Xo Communications	100%
	Slack	90%
	Avaya	48%
	Mitel Networks	46%
	SendHub	0%
	Unify	0%
	Albridge	0%

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Unify Customer Service

2.7/5

Unify has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

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About Unify's Customer Service

Address

Hofmannstr. 51,

Website

http://www.unify.com/us/

Phone Number

(180) 031-0630

Unify Customer Service vs. Competitors

Compared to its competitors, Unify's Customer Service score is rated right above Albridge, and is preceded by Mitel Networks.

COMPANY		Customer Service Score
	UNITE Hair	5/5
	MessageBird	5/5
	SendHub	5/5
	Xo Communications	4.2/5
	Slack	4.1/5
	Avaya	3.4/5
	Mitel Networks	3.2/5
	Unify	2.7/5
	Albridge	N/A

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Unify as an Employer

3.8/5

Unify has a 3.8/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Unify

Jon Pritchard

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Unify scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Unify would recommend the brand to a friend. ENPS measures how likely Unify employees would recommend working at Unify to a friend.

Net Promoter Score

NPS Score

50%	Promoters
0%	Passive
50%	Detractors

Employee Net Promoter Score

-20

eNPS Score

40%	Promoters
0%	Passive
60%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail