0
NPS
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Brand Page
Xo Communications
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About Xo Communications' Brand
XO Communications is a telecommunications company providing IP communications, networks, and IT infrastructure to businesses.
Brand at a Glance
55%
Customer Loyalty
3.6/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Xo Communications NPS
Xo Communications's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Xo Communications's customers would recommend using the product based on a scale of -100 to 100.
Xo Communications Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Xo Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Sep 2021 0 | Sep 2021 | 0 |
Jan 2022 -33 | Jan 2022 | -33 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xo Communications Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Xo Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xo Communications Product Quality
3.6/5
Xo Communications has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Xo Communications' overall Product Quality score rated by its users and customers.
Xo Communications Product Information
Xo Communications’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.xo.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
Hardware and Devices
SaaS
Xo Communications Pricing
Xo Communications ROI & Value For Money
4.2/5
Xo Communications has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Xo Communications' overall ROI score rated by its users and customers.
Xo Communications Customer Satisfaction (CSAT)
Xo Communications Customer Satisfaction (CSAT) Score
100 / 100
Xo Communications has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Xo Communications Customer Service
4.2/5
Xo Communications has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Xo Communications' overall Customer Service score rated by its users and customers.
About Xo Communications's Customer Service
Address
13865 Sunrise Valley Drive, Herndon, VA 20171
Website
http://www.xo.com
Phone Number
(214) 291-5157
Xo Communications as an Employer
2.8/5
Xo Communications has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Xo Communications
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Xo Communications scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Xo Communications would recommend the brand to a friend. ENPS measures how likely Xo Communications employees would recommend working at Xo Communications to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
