65
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SendHub
Marketing or Exec? Claim Your Free Account
About SendHub's Brand
SendHub a leading Out-Of-The-Box SMS messaging company makes business communication fast, simple and effective
Brand at a Glance
4.3/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
SendHub NPS
SendHub's Net Promoter Score (NPS) is a 65 with 75% Promoters, 15% Passives, and 10% Detractors. Net Promoter Score tracks whether SendHub's customers would recommend using the product based on a scale of -100 to 100.
SendHub Overall NPS
| 75% | Promoters |
|---|---|
| 15% | Passives |
| 10% | Detractors |
SendHub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 65 | Aug 2020 | 65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SendHub NPS by Usage
SendHub's NPS was rated the highest by customers who have used SendHub's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
5 to 10 Years 45 | 5 to 10 Years | 45 |
SendHub Product Quality
4.3/5
SendHub has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SendHub's overall Product Quality score rated by its users and customers.
SendHub Product Information
SendHub serves markets in the United States and Canada. SendHub supports Web devices and offers products for small, medium, and large sized businesses.
SendHub’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://sendhub.com
- Company Size
- 11-50 Employees
Industry
Telecommunications
Languages Supported
English
Product Type
Communication Software
SMS Marketing Software
VoIP Software
Telephony Software
SendHub Pricing
SendHub ROI & Value For Money
4.1/5
SendHub has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SendHub's overall ROI score rated by its users and customers.
SendHub Pricing Plans
SendHub has a pricing structure that accommodates small, medium, and large businesses. Starting from $44.95, SendHub uses a subscription model and offers the following: We offer a free 14 day trial on all of our plans., -Starter (2,000 SMS), and $36.62/ per line, per month billed annually.
Who Uses SendHub?
Small Businesses
Medium Businesses
Large Enterprises
SendHub Customer Service
5/5
SendHub has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SendHub's overall Customer Service score rated by its users and customers.
About SendHub's Customer Service
Address
4695 Chabot Drive, Suite 101, Pleasanton, CA 94588
Website
http://sendhub.com
Phone Number
5136454221
SendHub's Social Links
Consumer vs. Employees
SendHub scored a 65 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of SendHub would recommend the brand to a friend. ENPS measures how likely SendHub employees would recommend working at SendHub to a friend.
Net Promoter Score
65
NPS Score
| 75% | Promoters |
|---|---|
| 15% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
