65
NPS
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MessageBird
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About MessageBird's Brand
MessageBird’s mission is to create a world where communicating with a business is as easy as talking with a friend. We power communication between businesses and their customers — across any channel, always with the right context, and on every corner of the planet. If you’ve ever ordered takeaway, returned a package, contacted customer service, or requested a login code, it’s almost guaranteed your interactions have been powered by MessageBird’s technology. Among its major competitors, MessageBird is ranked in 1st place for NPS while Bandwidth.com is 2nd, and SendBird is 3rd.
Brand at a Glance
4.5/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
MessageBird Ranking
- #1 / 4 of its competitors
MessageBird NPS
MessageBird's Net Promoter Score (NPS) is a 65 with 73% Promoters, 19% Passives, and 8% Detractors. Net Promoter Score tracks whether MessageBird's customers would recommend using the product based on a scale of -100 to 100.
MessageBird Overall NPS
| 73% | Promoters |
|---|---|
| 19% | Passives |
| 8% | Detractors |
MessageBird NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
Mar 2023 64 | Mar 2023 | 64 |
Sep 2023 63 | Sep 2023 | 63 |
How Other Brands Compare
MessageBird is ranked first for NPS among its competitors. Talkdesk and Twilio Inc. come in second and third, with 8x8 coming in at #4.
MessageBird |  Twilio Inc. |  Talkdesk |  8x8 | |
| Global Ranking | #- | #328 | #934 | #- |
| NPS | 65 | 31 | 43 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $400.00M | $3.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MessageBird NPS by Usage
MessageBird's NPS was rated the highest by customers who have used MessageBird's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
MessageBird NPS vs. Competitors
Compared to its competitors, MessageBird's NPS is rated right above Bandwidth.com.
| COMPANY | NPS Score | |
|---|---|---|
| MessageBird | 65 |
 | Bandwidth.com | 46 |
 | SendBird | 46 |
| Talkdesk | 43 |
 | Telnyx | 39 |
| Twilio Inc. | 31 |
 | Nexmo | 22 |
 | Infobip | 21 |
 | Telesign | 10 |
 | Syniverse | 6 |
 | IMImobile | 0 |
 | Sinch | 0 |
| 8x8 | -21 |
 | Vonage | -31 |
 | Mitto | -100 |
MessageBird Product Quality
4.5/5
MessageBird has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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MessageBird Product Information
MessageBird serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. MessageBird supports Web devices and offers products for small, medium, and large sized businesses.
MessageBird’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated MessageBird's product the highest.
- Website
- http://www.messagebird.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Italian
Product Type
Application Development Software
Appointment Reminder Software
SMS Marketing Software
IVR Software
VoIP Software
Telephony Software
Quick Insights into MessageBird Product Quality
MessageBird's Product Quality score was rated highest by customers who have used MessageBird's products/services for 1 to 2 Years, and rated lowest by customers who have used MessageBird's products/services for 2 to 5 Years.
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Ranked MessageBird Product Quality the Highest
Ranked MessageBird Product Quality the Lowest
MessageBird Product Quality Score by Usage
MessageBird's Product Quality score was rated the highest by customers who have used MessageBird's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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MessageBird Product Quality Score by Industry
MessageBird's Product Quality score was rated 4.7 stars by Marketing, Advertising and Research industry customers.
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MessageBird Product Quality vs. Competitors
Compared to its competitors, MessageBird's Product Quality score is rated right above SendBird.
| COMPANY | Product Quality Score | |
|---|---|---|
| MessageBird | 4.5/5 |
| SendBird | 4.1/5 |
| Talkdesk | 4.1/5 |
| Twilio Inc. | 4/5 |
| Nexmo | 4/5 |
| Infobip | 4/5 |
| IMImobile | 4/5 |
| Telnyx | 3.7/5 |
| Telesign | 3.7/5 |
| Bandwidth.com | 3.6/5 |
| 8x8 | 3.3/5 |
| Syniverse | 3.1/5 |
| Vonage | 2.8/5 |
| Sinch | 2.2/5 |
| Mitto | N/A |
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VS
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MessageBird Pricing
MessageBird ROI & Value For Money
4.4/5
MessageBird has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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MessageBird Pricing Plans
MessageBird has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Non-Profit industry think that they had the lowest ROI from MessageBird.
Who Uses MessageBird?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into MessageBird ROI
MessageBird's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Non-Profit industry.
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Ranked MessageBird ROI the Highest
Ranked MessageBird ROI the Lowest
MessageBird ROI Score by Industry
MessageBird's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MessageBird Pricing vs. Competitors
Compared to its competitors, MessageBird's ROI score is rated right above Talkdesk, and is preceded by IMImobile.
| COMPANY | Pricing Score | |
|---|---|---|
| IMImobile | 4.5/5 |
| MessageBird | 4.4/5 |
| Talkdesk | 4.2/5 |
| SendBird | 4/5 |
| Telnyx | 4/5 |
| Twilio Inc. | 3.9/5 |
| Nexmo | 3.9/5 |
| Telesign | 3.8/5 |
| Infobip | 3.5/5 |
| Bandwidth.com | 3.4/5 |
| Syniverse | 3.1/5 |
| 8x8 | 3.1/5 |
| Vonage | 3/5 |
| Sinch | 2.7/5 |
| Mitto | N/A |
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MessageBird Customer Satisfaction (CSAT)
MessageBird Customer Satisfaction (CSAT) Score
100 / 100
MessageBird has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MessageBird Customer Satisfaction vs. Competitors
Compared to its competitors, MessageBird's Customer Satisfaction score is rated right above Telesign.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MessageBird | 100% |
| Telesign | 100% |
| Twilio Inc. | 75% |
| Syniverse | 67% |
| Infobip | 64% |
| Bandwidth.com | 63% |
| Talkdesk | 62% |
| Telnyx | 57% |
| Sinch | 50% |
| Vonage | 43% |
| 8x8 | 34% |
| SendBird | 0% |
| Nexmo | 0% |
| IMImobile | 0% |
| Mitto | 0% |
Unlock MessageBird Customer Satisfaction vs. Competitors Data
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MessageBird Customer Service
5/5
MessageBird has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About MessageBird's Customer Service
Address
Trompenburgstraat 2C, 1079 TX Netherlands
Website
http://www.messagebird.com
MessageBird's Social Links
MessageBird Customer Service vs. Competitors
Compared to its competitors, MessageBird's Customer Service score is rated right above IMImobile.
| COMPANY | Customer Service Score | |
|---|---|---|
| MessageBird | 5/5 |
| IMImobile | 5/5 |
| Telesign | 4/5 |
| Talkdesk | 3.8/5 |
| Twilio Inc. | 3.8/5 |
| SendBird | 3.7/5 |
| Nexmo | 3.7/5 |
| Infobip | 3.7/5 |
| Telnyx | 3.4/5 |
| Bandwidth.com | 3.3/5 |
| Syniverse | 3.1/5 |
| Sinch | 2.7/5 |
| Vonage | 2.7/5 |
| 8x8 | 2.3/5 |
| Mitto | N/A |
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MessageBird as an Employer
2.4/5
MessageBird has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MessageBird scored a 65 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of MessageBird would recommend the brand to a friend. ENPS measures how likely MessageBird employees would recommend working at MessageBird to a friend.
Net Promoter Score
65
NPS Score
| 73% | Promoters |
|---|---|
| 19% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 31% | Promoters |
|---|---|
| 11% | Passive |
| 58% | Detractors |
