39
NPS
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Telnyx
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About Telnyx's Brand
Telnyx is a VoIP service provider that offers a cloud-based platform that offers access to carrier grade voice services over the internet. Among its major competitors, Telnyx is ranked in 1st place for NPS while Twilio Inc. is 2nd.
Brand at a Glance
66%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.4/5
Customer Service
Telnyx Ranking
- #1 / 2 of its competitors
Telnyx NPS
Telnyx's Net Promoter Score (NPS) is a 39 with 64% Promoters, 11% Passives, and 25% Detractors. Net Promoter Score tracks whether Telnyx's customers would recommend using the product based on a scale of -100 to 100.
Telnyx Overall NPS
| 64% | Promoters |
|---|---|
| 11% | Passives |
| 25% | Detractors |
Telnyx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 54 | May 2022 | 54 |
Jun 2022 54 | Jun 2022 | 54 |
Sep 2022 52 | Sep 2022 | 52 |
Jan 2023 49 | Jan 2023 | 49 |
Mar 2023 45 | Mar 2023 | 45 |
Apr 2023 43 | Apr 2023 | 43 |
May 2023 40 | May 2023 | 40 |
Sep 2023 40 | Sep 2023 | 40 |
Feb 2024 38 | Feb 2024 | 38 |
Mar 2024 40 | Mar 2024 | 40 |
Oct 2024 36 | Oct 2024 | 36 |
Jul 2025 37 | Jul 2025 | 37 |
How Other Brands Compare
Telnyx is ranked first for NPS among its competitors. Twilio Inc. comes in second.
Telnyx |  Twilio Inc. | |
| Global Ranking | #- | #328 |
| NPS | 39 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $56.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telnyx NPS by Gender
Telnyx's NPS was rated -34 by Male customers on Comparably.
Male
-34
Telnyx's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Telnyx's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Telnyx NPS by Usage
Telnyx's NPS was rated the highest by customers who have used Telnyx's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 65 | 1 to 2 Years | 65 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
Telnyx NPS vs. Competitors
Compared to its competitors, Telnyx's NPS is rated right above Twilio Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Telnyx | 39 |
| Twilio Inc. | 31 |
Telnyx Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Telnyx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Telnyx Customer Loyalty Score by Gender
Telnyx's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Telnyx Customer Loyalty vs. Competitors
Compared to its competitors, Telnyx's Customer Loyalty score is rated right below Twilio Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Twilio Inc. | 80% |
| Telnyx | 66% |
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Telnyx Product Quality
3.7/5
Telnyx has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Telnyx Product Information
Telnyx serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Telnyx supports Web devices and offers products for small, medium, and large sized businesses.
Telnyx’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.telnyx.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Hardware and Devices
SaaS
Languages Supported
English
Product Type
VoIP Software
Cloud Communication Platform Software
Quick Insights into Telnyx Product Quality
Telnyx's Product Quality score was rated highest by customers who have used Telnyx's products/services for 2 to 5 Years, and rated lowest by customers who have used Telnyx's products/services for Less than 1 Year.
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Ranked Telnyx Product Quality the Highest
Ranked Telnyx Product Quality the Lowest
Telnyx Product Quality Score by Gender
Telnyx's Product Quality score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Telnyx Product Quality Score by Usage
Telnyx's Product Quality score was rated the highest by customers who have used Telnyx's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Telnyx Product Quality vs. Competitors
Compared to its competitors, Telnyx's Product Quality score is rated right below Twilio Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Twilio Inc. | 4/5 |
| Telnyx | 3.7/5 |
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Telnyx Pricing
Telnyx ROI & Value For Money
4/5
Telnyx has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Telnyx Pricing Plans
Telnyx has a pricing structure that accommodates small, medium, and large businesses. Starting from $1/month, Telnyx uses a subscription model and offers the following: Inbound DIDs: $1 per number, $0.0075 per minute, $12.00 per channel per month, Inbound toll-free number: $1.00 per toll-free number, $0.015 per toll-free minute, and Outbound calling: $0.009 per minute.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Telnyx?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Telnyx ROI
Telnyx's ROI score was rated highest by customers from the Tech industry.
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Ranked Telnyx ROI the Highest
Telnyx ROI Score by Gender
Telnyx's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Telnyx ROI Score by Industry
Telnyx's ROI score was rated 4.1 stars by Tech industry customers.
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Telnyx Pricing vs. Competitors
Compared to its competitors, Telnyx's ROI score is rated right above Twilio Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Telnyx | 4/5 |
| Twilio Inc. | 3.9/5 |
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Telnyx Customer Satisfaction (CSAT)
Telnyx Customer Satisfaction (CSAT) Score
57 / 100
Telnyx has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
24%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Telnyx Customer Satisfaction
Telnyx's Customer Satisfaction score was rated highest by Male customers.
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Ranked Telnyx Customer Satisfaction the Highest
Telnyx Customer Satisfaction Score by Gender
Telnyx's Customer Satisfaction score was rated 17 by Male customers on Comparably.
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17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 67% |
Telnyx Customer Satisfaction vs. Competitors
Compared to its competitors, Telnyx's Customer Satisfaction score is rated right below Twilio Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Twilio Inc. | 75% |
| Telnyx | 57% |
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Telnyx Customer Service
3.4/5
Telnyx has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Telnyx's Customer Service
Address
333 W Wacker Drive, Ste 460, Chicago, IL
Website
http://www.telnyx.com/
Phone Number
13129628828
Quick Insights into Telnyx Customer Service
Telnyx's Customer Service score was rated highest by Male customers.
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Ranked Telnyx Customer Service the Highest
Telnyx Customer Service Score by Gender
Telnyx's Customer Service score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Telnyx Customer Service vs. Competitors
Compared to its competitors, Telnyx's Customer Service score is rated right below Twilio Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Twilio Inc. | 3.8/5 |
| Telnyx | 3.4/5 |
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Telnyx as an Employer
4.2/5
Telnyx has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Telnyx scored a 39 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Telnyx would recommend the brand to a friend. ENPS measures how likely Telnyx employees would recommend working at Telnyx to a friend.
Net Promoter Score
39
NPS Score
| 64% | Promoters |
|---|---|
| 11% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 72% | Promoters |
|---|---|
| 9% | Passive |
| 19% | Detractors |
