21
NPS
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Brand Page
Infobip
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About Infobip's Brand
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Infobip NPS
Infobip's Net Promoter Score (NPS) is a 21 with 58% Promoters, 5% Passives, and 37% Detractors. Net Promoter Score tracks whether Infobip's customers would recommend using the product based on a scale of -100 to 100.
Infobip Overall NPS
| 58% | Promoters |
|---|---|
| 5% | Passives |
| 37% | Detractors |
Infobip NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -33 | Mar 2022 | -33 |
Apr 2022 20 | Apr 2022 | 20 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -1 | Dec 2022 | -1 |
Mar 2023 13 | Mar 2023 | 13 |
Apr 2023 10 | Apr 2023 | 10 |
Jul 2023 18 | Jul 2023 | 18 |
Aug 2023 14 | Aug 2023 | 14 |
Sep 2023 8 | Sep 2023 | 8 |
Nov 2023 7 | Nov 2023 | 7 |
Dec 2023 10 | Dec 2023 | 10 |
Feb 2024 20 | Feb 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infobip NPS by Usage
Infobip's NPS was rated 60 points by customers who have used Infobip's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
Infobip Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Infobip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Infobip Customer Loyalty Score by Usage
Infobip's Customer Loyalty score was rated 82% by customers who have used Infobip's products/services for Less than 1 Year.
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Infobip Product Quality
4/5
Infobip has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Infobip Product Information
Infobip’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.infobip.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Infobip Product Quality
Infobip's Product Quality score was rated highest by customers who have used Infobip's products/services for Less than 1 Year.
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Ranked Infobip Product Quality the Highest
Infobip Product Quality Score by Usage
Infobip's Product Quality score was rated 4.5 stars by customers who have used Infobip's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Infobip Pricing
Infobip ROI & Value For Money
3.5/5
Infobip has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Infobip ROI
Infobip's ROI score was rated highest by customers who have used Infobip's products/services for Less than 1 Year.
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Ranked Infobip ROI the Highest
Infobip ROI Score by Usage
Infobip's ROI score was rated 4.5 stars by customers who have used Infobip's products/services for Less than 1 Year.
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Infobip Customer Satisfaction (CSAT)
Infobip Customer Satisfaction (CSAT) Score
64 / 100
Infobip has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
29%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Infobip Customer Satisfaction
Infobip's Customer Satisfaction score was rated highest by customers who have used Infobip's products/services for Less than 1 Year.
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Ranked Infobip Customer Satisfaction the Highest
Infobip Customer Satisfaction Score by Usage
Infobip's Customer Satisfaction score was rated 75 points by customers who have used Infobip's products/services for Less than 1 Year.
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Infobip Customer Service
3.7/5
Infobip has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Infobip's Customer Service
Address
United Kingdom
Website
http://www.infobip.com
Quick Insights into Infobip Customer Service
Infobip's Customer Service score was rated highest by customers who have used Infobip's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Infobip's Customer Service score.
Ranked Infobip Customer Service the Highest
Infobip Customer Service Score by Usage
Infobip's Customer Service score was rated 4.5 stars by customers who have used Infobip's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Infobip as an Employer
4.7/5
Infobip has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Infobip scored a 21 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Infobip would recommend the brand to a friend. ENPS measures how likely Infobip employees would recommend working at Infobip to a friend.
Net Promoter Score
21
NPS Score
| 58% | Promoters |
|---|---|
| 5% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
