Vonage NPS & Customer Reviews

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Vonage

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About Vonage's Brand

Communications have profoundly changed. So have we. Change is an essential part of the Vonage DNA. Our original business brought VoIP to families and small businesses. And now we’re making communications more flexible, intelligent, and personal to help enterprises the world over stay ahead. We've brought leaders in unified communications, contact centers, and communications APIs all under one roof. Together, we’ve created the world’s most flexible cloud communications platform. Among its major competitors, Vonage is ranked in 7th place for NPS while SendBird is 1st, and Nextiva is 2nd. Overall, Vonage has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.01B

Brand at a Glance

68%

Customer Loyalty

2.8/5

Product Quality

3/5

Pricing

2.7/5

Customer Service

Vonage CMO

Rishi Dave

Rishi Dave serves as the Chief Marketing Officer of Vonage. Rishi started at Vonage in September of 2018. Rishi is currently based in the Greater New York City Area.

Vonage Ranking

^#4 / 4 of its competitors

Vonage NPS

Vonage's Net Promoter Score (NPS) is a -31 with 28% Promoters, 13% Passives, and 59% Detractors. Net Promoter Score tracks whether Vonage's customers would recommend using the product based on a scale of -100 to 100.

Vonage Overall NPS

-31

NPS

28%	Promoters
13%	Passives
59%	Detractors

Vonage NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 -48	Sep 2023	-48
Oct 2023 -40	Oct 2023	-40
Nov 2023 -45	Nov 2023	-45
Jan 2024 -39	Jan 2024	-39
Mar 2024 -39	Mar 2024	-39
Apr 2024 -41	Apr 2024	-41
May 2024 -32	May 2024	-32
Jun 2024 -33	Jun 2024	-33
Jul 2024 -35	Jul 2024	-35
Jun 2025 -34	Jun 2025	-34
Aug 2025 -37	Aug 2025	-37
Oct 2025 -31	Oct 2025	-31

How Other Brands Compare

Vonage is ranked #4 for NPS among its competitors. Twilio Inc. and RingCentral come in first and second, with Ziff Davis coming in at third. Among those competitors, it is the lowest valued company behind Twilio Inc..

	Vonage	RingCentral	Twilio Inc.	Ziff Davis
Global Ranking	#-	#209	#328	#-
NPS	-31	25	31	-7
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	-
Valuation Updated every 24 hours for public companies	$3.01B	$24.48B	$56.34B	$5.47B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Vonage NPS by Gender

Male customers rated Vonage's NPS 50 points higher than Female customers.

Male

-17

Vonage's NPS was rated -17 by Male customers on Comparably.

33%

Promoters

17%

Passives

50%

Detractors

Female

-67

Vonage's NPS was rated -67 by Female customers on Comparably.

11%

Promoters

11%

Passives

78%

Detractors

Vonage NPS by Ethnicity

Vonage's NPS was rated -63 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -63	Caucasian	-63

Vonage NPS by Age

Vonage's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

51-55

20%

80%

61-65

100%

Vonage NPS by Usage

Vonage's NPS was rated the highest by customers who have used Vonage's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -100	Less than 1 Year	-100
1 to 2 Years 67	1 to 2 Years	67
2 to 5 Years -75	2 to 5 Years	-75
5 to 10 Years -34	5 to 10 Years	-34

Vonage NPS vs. Competitors

Compared to its competitors, Vonage's NPS is rated right below 8x8.

COMPANY		NPS Score
	SendBird	46
	Nextiva	35
	Twilio Inc.	31
	RingCentral	25
	VoxOx	N/A
	Ziff Davis	-7
	8x8	-21
	Vonage	-31

Vonage Customer Reviews

Out of the 4 Vonage customer reviews 1 was positive and 3 were constructive. Vonage customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Vonage Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Vonage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68%

32%

Vonage Customer Loyalty Score by Gender

Male customers rated Vonage's Customer Loyalty score 25% higher than Female customers.

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Male

85%

Yes

Female

60%

Yes

Vonage Customer Loyalty Score by Ethnicity

Vonage's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Vonage Customer Loyalty Score by Age

Vonage's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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20%

40%

60%

80%

100%

Summary	Age	Score
51-55 100%	51-55	100%
61-65 10%	61-65	10%

Vonage Customer Loyalty Score by Usage

Vonage's Customer Loyalty score was rated the highest by customers who have used Vonage's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	46%
1 to 2 Years	70%
2 to 5 Years	78%
5 to 10 Years	70%

Vonage Customer Loyalty Score by Industry

Vonage's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.

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Tech	100%
Insurance	70%

Vonage Customer Loyalty vs. Competitors

Compared to its competitors, Vonage's Customer Loyalty score is rated right above Nextiva, and is preceded by Ziff Davis.

COMPANY		Customer Loyalty Score
	RingCentral	85%
	Twilio Inc.	80%
	Ziff Davis	69%
	Vonage	68%
	Nextiva	52%
	8x8	49%
	SendBird	N/A
	VoxOx	N/A

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Vonage Product Quality

2.8/5

Vonage has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

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Vonage Product Information

Vonage’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Vonage's product the highest. Reviewers from the Insurance industry rated Vonage the lowest at 1.5.

Website: http://www.vonage.com

Company Size: 1,001-5,000 Employees

Industry

Tech

SaaS

Quick Insights into Vonage Product Quality

Vonage's Product Quality score was rated highest by customers who have used Vonage's products/services for 1 to 2 Years, and rated lowest by customers who have used Vonage's products/services for Less than 1 Year.

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Ranked Vonage Product Quality the Highest

1 to 2 Years	4.6
51-55	3.6
Tech	3.5

Ranked Vonage Product Quality the Lowest

61-65	1.5
Insurance	1.5
Less than 1 Year	1.5

Vonage Product Quality Score by Gender

Male customers rated Vonage's Product Quality score 0.1 stars higher than Female customers.

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Male

2.6/5

Female

2.5/5

Vonage Product Quality Score by Ethnicity

Vonage's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5

Vonage Product Quality Score by Age

Vonage's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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Summary	Age	Score
51-55 3.6	51-55	3.6
61-65 1.5	61-65	1.5

Vonage Product Quality Score by Usage

Vonage's Product Quality score was rated the highest by customers who have used Vonage's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	4.6
2 to 5 Years	3.2
5 to 10 Years	2

Vonage Product Quality Score by Industry

Vonage's Product Quality score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.

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Tech	3.5
Insurance	1.5

Vonage Product Quality vs. Competitors

Compared to its competitors, Vonage's Product Quality score is rated right above VoxOx, and is preceded by Ziff Davis.

COMPANY		Product Quality Score
	SendBird	4.1/5
	Twilio Inc.	4/5
	RingCentral	4/5
	Nextiva	3.7/5
	8x8	3.3/5
	Ziff Davis	3.2/5
	Vonage	2.8/5
	VoxOx	N/A

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Vonage Pricing

Vonage ROI & Value For Money

3/5

Vonage has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Vonage Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Insurance industry think that they had the lowest ROI from Vonage.

Quick Insights into Vonage ROI

Vonage's ROI score was rated highest by customers who have used Vonage's products/services for 1 to 2 Years, and rated lowest by customers who have used Vonage's products/services for Less than 1 Year.

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Ranked Vonage ROI the Highest

1 to 2 Years	4.5
Tech	3.5
51-55	3.2

Ranked Vonage ROI the Lowest

61-65	1.5
Insurance	1.5
Less than 1 Year	1.5

Vonage ROI Score by Gender

Vonage's ROI score was rated 2.4 by both Female and Male customers on Comparably.

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Male

2.4/5

Female

2.4/5

Vonage ROI Score by Ethnicity

Vonage's ROI score was rated 2.2 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2

Vonage ROI Score by Age

Vonage's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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Summary	Age	Score
51-55 3.2	51-55	3.2
61-65 1.5	61-65	1.5

Vonage ROI Score by Usage

Vonage's ROI score was rated the highest by customers who have used Vonage's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	4.5
2 to 5 Years	2.4
5 to 10 Years	2

Vonage ROI Score by Industry

Vonage's ROI score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.

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Tech	3.5
Insurance	1.5

Vonage Pricing vs. Competitors

Compared to its competitors, Vonage's ROI score is rated right above VoxOx, and is preceded by 8x8.

COMPANY		Pricing Score
	SendBird	4/5
	Twilio Inc.	3.9/5
	RingCentral	3.8/5
	Ziff Davis	3.7/5
	Nextiva	3.4/5
	8x8	3.1/5
	Vonage	3/5
	VoxOx	N/A

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Vonage Customer Satisfaction (CSAT)

Vonage Customer Satisfaction (CSAT) Score

43 / 100

Vonage has an overall Customer Satisfaction score of 43 rated by its users and customers.

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Very Satisfied	29%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	48%

Very Satisfied

29%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

48%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Vonage Customer Satisfaction

Vonage's Customer Satisfaction score was rated highest by customers who have used Vonage's products/services for 1 to 2 Years, and rated lowest by customers who have used Vonage's products/services for Less than 1 Year.

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Ranked Vonage Customer Satisfaction the Highest

1 to 2 Years	100%
51-55	50%
Female	43%

Ranked Vonage Customer Satisfaction the Lowest

Male	40%
Less than 1 Year	0%

Vonage Customer Satisfaction Score by Gender

Female customers rated Vonage's Customer Satisfaction score 3 points higher than Male customers.

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40 / 100

Male

	Very Satisfied	40%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	60%

43 / 100

Female

	Very Satisfied	14%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	57%

Vonage Customer Satisfaction Score by Ethnicity

Caucasian
37%

CSAT according to Caucasian

Vonage's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.

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37 / 100

Very Satisfied	13%
Satisfied	24%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	63%

Very Satisfied

13%

Satisfied

24%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

63%

Vonage Customer Satisfaction Score by Age

Vonage's Customer Satisfaction score was rated 50 points by customers ages 51-55 on Comparably.

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100

Breakdown

Age

Score

51-55

50%

Vonage Customer Satisfaction Score by Usage

Vonage's Customer Satisfaction score was rated the highest by customers who have used Vonage's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	0
1 to 2 Years	100
5 to 10 Years	33

Vonage Customer Satisfaction Score by Industry

Vonage's Customer Satisfaction score was rated 0 points by Insurance industry customers.

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			"label": "Insurance",
			"groupId": 526,
			"score": 0,
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Insurance	0

Vonage Customer Satisfaction vs. Competitors

Compared to its competitors, Vonage's Customer Satisfaction score is rated right above Nextiva, and is preceded by RingCentral.

COMPANY		Customer Satisfaction (CSAT) Score
	Twilio Inc.	75%
	Ziff Davis	67%
	RingCentral	53%
	Vonage	43%
	Nextiva	36%
	8x8	34%
	SendBird	0%
	VoxOx	0%

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Vonage Customer Service

2.7/5

Vonage has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

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About Vonage's Customer Service

Address

101 Crawfords Corner Rd, Holmdel, NJ 07733

Website

http://www.vonage.com

Phone Number

1-844-365-9460

Vonage's Social Links

Quick Insights into Vonage Customer Service

Vonage's Customer Service score was rated highest by customers who have used Vonage's products/services for 1 to 2 Years, and rated lowest by customers who have used Vonage's products/services for Less than 1 Year.

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Ranked Vonage Customer Service the Highest

1 to 2 Years	4.5
Tech	3.5
51-55	3

Ranked Vonage Customer Service the Lowest

61-65	1.5
Insurance	1.5
Less than 1 Year	1.5

Vonage Customer Service Score by Gender

Male customers rated Vonage's Customer Service score 0.9 stars higher than Female customers.

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Male

2.7/5

Female

1.8/5

Vonage Customer Service Score by Ethnicity

Vonage's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.9	Caucasian	1.9

Vonage Customer Service Score by Age

Vonage's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
51-55 3	51-55	3
61-65 1.5	61-65	1.5

Vonage Customer Service Score by Usage

Vonage's Customer Service score was rated the highest by customers who have used Vonage's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	4.5
2 to 5 Years	3
5 to 10 Years	2

Vonage Customer Service Score by Industry

Vonage's Customer Service score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.

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Tech	3.5
Insurance	1.5

Vonage Customer Service vs. Competitors

Compared to its competitors, Vonage's Customer Service score is rated right above 8x8, and is preceded by Nextiva.

COMPANY		Customer Service Score
	Twilio Inc.	3.8/5
	SendBird	3.7/5
	RingCentral	3.6/5
	Ziff Davis	3.4/5
	Nextiva	2.7/5
	Vonage	2.7/5
	8x8	2.3/5
	VoxOx	N/A

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Vonage as an Employer

4.8/5

Vonage has a 4.8/5 stars for its overall company culture rated by their employees

top

CEO of Vonage

Rory Read

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Vonage scored a -31 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Vonage would recommend the brand to a friend. ENPS measures how likely Vonage employees would recommend working at Vonage to a friend.

Net Promoter Score

-31

NPS Score

28%	Promoters
13%	Passive
59%	Detractors

Employee Net Promoter Score

eNPS Score

73%	Promoters
17%	Passive
10%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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