35
NPS
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Nextiva
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About Nextiva's Brand
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Among its major competitors, Nextiva is ranked in 2nd place for NPS while Zendesk is 1st, and RingCentral is 3rd. Overall, Nextiva has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $2.45B
Brand at a Glance
52%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
2.7/5
Customer Service
Nextiva Ranking
- #2 / 4 of its competitors
Nextiva NPS
Nextiva's Net Promoter Score (NPS) is a 35 with 60% Promoters, 15% Passives, and 25% Detractors. Net Promoter Score tracks whether Nextiva's customers would recommend using the product based on a scale of -100 to 100.
Nextiva Overall NPS
| 60% | Promoters |
|---|---|
| 15% | Passives |
| 25% | Detractors |
Nextiva NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 46 | Apr 2022 | 46 |
Jun 2022 44 | Jun 2022 | 44 |
Jul 2022 43 | Jul 2022 | 43 |
Oct 2022 43 | Oct 2022 | 43 |
Dec 2022 41 | Dec 2022 | 41 |
Jan 2023 39 | Jan 2023 | 39 |
Apr 2023 39 | Apr 2023 | 39 |
May 2023 40 | May 2023 | 40 |
Jul 2023 38 | Jul 2023 | 38 |
Aug 2023 37 | Aug 2023 | 37 |
Dec 2023 35 | Dec 2023 | 35 |
Jun 2025 35 | Jun 2025 | 35 |
How Other Brands Compare
Nextiva is ranked second for NPS among its competitors. Zendesk and RingCentral come in first and third, with 8x8 coming in at #4. Among those competitors, it is the lowest valued company behind RingCentral.
Nextiva |  RingCentral |  Zendesk |  8x8 | |
| Global Ranking | #- | #209 | #509 | #- |
| NPS | 35 | 25 | 41 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.45B | $24.48B | $9.63B | $3.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nextiva NPS by Gender
Male customers rated Nextiva's NPS 6 points higher than Female customers.
Male
-34
Nextiva's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-40
Nextiva's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Nextiva NPS by Ethnicity
Nextiva's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other -66 | Other | -66 |
Nextiva NPS by Age
Nextiva's NPS was rated -100 points by customers ages 36-40 on Comparably.
Nextiva NPS by Usage
Nextiva's NPS was rated the highest by customers who have used Nextiva's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years 39 | 1 to 2 Years | 39 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Nextiva NPS vs. Competitors
Compared to its competitors, Nextiva's NPS is rated right above RingCentral, and is preceded by Zendesk.
| COMPANY | NPS Score | |
|---|---|---|
| Zendesk | 41 |
| Nextiva | 35 |
| RingCentral | 25 |
| 8x8 | -21 |
 | Vonage | -31 |
Nextiva Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Nextiva users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nextiva Customer Loyalty Score by Gender
Male customers rated Nextiva's Customer Loyalty score 22% higher than Female customers.
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Male
55%
Yes
Female
33%
Yes
Nextiva Customer Loyalty Score by Ethnicity
Nextiva's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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70
out of 100
Caucasian
40
out of 100
Other
Nextiva Customer Loyalty Score by Age
Nextiva's Customer Loyalty score was rated 33% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 33% | 36-40 | 33% |
Nextiva Customer Loyalty Score by Usage
Nextiva's Customer Loyalty score was rated the highest by customers who have used Nextiva's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Nextiva Customer Loyalty Score by Industry
Nextiva's Customer Loyalty score was rated 10% by Insurance industry customers.
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Nextiva Customer Loyalty vs. Competitors
Compared to its competitors, Nextiva's Customer Loyalty score is rated right above 8x8, and is preceded by Vonage.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RingCentral | 85% |
| Zendesk | 81% |
| Vonage | 68% |
| Nextiva | 52% |
| 8x8 | 49% |
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Nextiva Product Quality
3.7/5
Nextiva has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Nextiva Product Information
Nextiva serves markets in the United States. Nextiva supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Nextiva’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Nextiva's product the highest. Reviewers from the Banking and Financial Services industry rated Nextiva the lowest at 3.4.
- Website
- https://www.nextiva.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Communication Software
CRM Software
Customer Experience Software
Call Center Software
Contact Center Software
Unified Communications Software
Online Survey Software
Survey Software
Customer Satisfaction Software
Polling Software
Employee Engagement Software
Instant Messaging & Chat Software
Live Chat Software
Market Research Software
VoIP Software
Telephony Software
Cloud PBX Software
Business Phone Systems Software
Quick Insights into Nextiva Product Quality
Nextiva's Product Quality score was rated highest by customers from the Real Estate industry, and rated lowest by customers who have used Nextiva's products/services for 1 to 2 Years.
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Ranked Nextiva Product Quality the Highest
Ranked Nextiva Product Quality the Lowest
Nextiva Product Quality Score by Gender
Male customers rated Nextiva's Product Quality score 0.9 stars higher than Female customers.
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Male
3.4/5
Female
2.5/5
Nextiva Product Quality Score by Ethnicity
Nextiva's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2.6 | Other | 2.6 |
Nextiva Product Quality Score by Age
Nextiva's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Nextiva Product Quality Score by Usage
Nextiva's Product Quality score was rated the highest by customers who have used Nextiva's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Nextiva Product Quality Score by Industry
Nextiva's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Insurance industry customers.
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Nextiva Product Quality vs. Competitors
Compared to its competitors, Nextiva's Product Quality score is rated right above 8x8, and is preceded by RingCentral.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zendesk | 4.2/5 |
| RingCentral | 4/5 |
| Nextiva | 3.7/5 |
| 8x8 | 3.3/5 |
| Vonage | 2.8/5 |
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Nextiva Pricing
Nextiva ROI & Value For Money
3.4/5
Nextiva has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Nextiva Pricing Plans
Nextiva has a pricing structure that accommodates small, medium, and large businesses. Starting from $20.95/month, Nextiva uses a subscription model. For the users that are not ready to commit yet, Nextiva also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Construction industry think that they had the lowest ROI from Nextiva.
Who Uses Nextiva?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Nextiva ROI
Nextiva's ROI score was rated highest by customers who have used Nextiva's products/services for Less than 1 Year, and rated lowest by customers who have used Nextiva's products/services for 1 to 2 Years.
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Ranked Nextiva ROI the Highest
Ranked Nextiva ROI the Lowest
Nextiva ROI Score by Gender
Nextiva's ROI score was rated 2.6 by both Female and Male customers on Comparably.
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Male
2.6/5
Female
2.6/5
Nextiva ROI Score by Ethnicity
Nextiva's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2.1 | Other | 2.1 |
Nextiva ROI Score by Age
Nextiva's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Nextiva ROI Score by Usage
Nextiva's ROI score was rated the highest by customers who have used Nextiva's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Nextiva ROI Score by Industry
Nextiva's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Construction industry customers.
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Nextiva Pricing vs. Competitors
Compared to its competitors, Nextiva's ROI score is rated right above 8x8, and is preceded by RingCentral.
| COMPANY | Pricing Score | |
|---|---|---|
| Zendesk | 4/5 |
| RingCentral | 3.8/5 |
| Nextiva | 3.4/5 |
| 8x8 | 3.1/5 |
| Vonage | 3/5 |
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Nextiva Customer Satisfaction (CSAT)
Nextiva Customer Satisfaction (CSAT) Score
36 / 100
Nextiva has an overall Customer Satisfaction score of 36 rated by its users and customers.
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Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nextiva Customer Satisfaction
Nextiva's Customer Satisfaction score was rated highest by customers who have used Nextiva's products/services for Less than 1 Year, and rated lowest by customers who have used Nextiva's products/services for 1 to 2 Years.
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Ranked Nextiva Customer Satisfaction the Highest
Ranked Nextiva Customer Satisfaction the Lowest
Nextiva Customer Satisfaction Score by Gender
Male customers rated Nextiva's Customer Satisfaction score 7 points higher than Female customers.
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40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Nextiva Customer Satisfaction Score by Ethnicity
CSAT according to Other
Nextiva's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
Nextiva Customer Satisfaction Score by Age
Nextiva's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Nextiva Customer Satisfaction Score by Usage
Nextiva's Customer Satisfaction score was rated the highest by customers who have used Nextiva's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Nextiva Customer Satisfaction vs. Competitors
Compared to its competitors, Nextiva's Customer Satisfaction score is rated right above 8x8, and is preceded by Vonage.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zendesk | 81% |
| RingCentral | 53% |
| Vonage | 43% |
| Nextiva | 36% |
| 8x8 | 34% |
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Nextiva Customer Service
2.7/5
Nextiva has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Nextiva's Customer Service
Address
9451 East Vía de Ventura, Scottsdale, AZ 85258
Website
https://www.nextiva.com/
Phone Number
800.799.0600
Nextiva's Social Links
Quick Insights into Nextiva Customer Service
Nextiva's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Nextiva's products/services for 1 to 2 Years.
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Ranked Nextiva Customer Service the Highest
Ranked Nextiva Customer Service the Lowest
Nextiva Customer Service Score by Gender
Female customers rated Nextiva's Customer Service score 0.2 stars higher than Male customers.
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Male
2.5/5
Female
2.7/5
Nextiva Customer Service Score by Ethnicity
Nextiva's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 1.9 | Other | 1.9 |
Nextiva Customer Service Score by Age
Nextiva's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Nextiva Customer Service Score by Usage
Nextiva's Customer Service score was rated the highest by customers who have used Nextiva's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Nextiva Customer Service Score by Industry
Nextiva's Customer Service score was rated 1.5 stars by Insurance industry customers.
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Nextiva Customer Service vs. Competitors
Compared to its competitors, Nextiva's Customer Service score is rated right above Vonage, and is preceded by RingCentral.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zendesk | 4/5 |
| RingCentral | 3.6/5 |
| Nextiva | 2.7/5 |
| Vonage | 2.7/5 |
| 8x8 | 2.3/5 |
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Nextiva as an Employer
4.9/5
Nextiva has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nextiva scored a 35 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of Nextiva would recommend the brand to a friend. ENPS measures how likely Nextiva employees would recommend working at Nextiva to a friend.
Net Promoter Score
35
NPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 83% | Promoters |
|---|---|
| 11% | Passive |
| 6% | Detractors |
