41
NPS
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Zendesk is ranked #161 in Tech Brands
Zendesk is ranked #161 in Tech Brands
About Zendesk's Brand
Zendesk is redefining customer and employee experience. Our AI-powered solutions help over 100,000 companies build better relationships and grow. We push boundaries of what’s possible and create tech that brings people closer. Zendesk’s brand is ranked #509 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Zendesk. When compared to other organizations within the Tech industry, Zendesk is ranked #161. Among its major competitors, Zendesk is ranked in 5th place for NPS while Freshdesk is 1st, and Help Scout is 2nd. Overall, Zendesk has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $9.63B
Brand at a Glance
81%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Zendesk CMO
Zendesk Ranking
- #509 in Global Best Brands
- #161 in Tech
- #1 / 4 of its competitors
Zendesk NPS
Zendesk's Net Promoter Score (NPS) is a 41 with 63% Promoters, 15% Passives, and 22% Detractors. Net Promoter Score tracks whether Zendesk's customers would recommend using the product based on a scale of -100 to 100.
Zendesk Overall NPS
| 63% | Promoters |
|---|---|
| 15% | Passives |
| 22% | Detractors |
Zendesk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 43 | Feb 2024 | 43 |
Mar 2024 41 | Mar 2024 | 41 |
May 2024 41 | May 2024 | 41 |
Jun 2024 41 | Jun 2024 | 41 |
Jul 2024 41 | Jul 2024 | 41 |
Aug 2024 41 | Aug 2024 | 41 |
Sep 2024 41 | Sep 2024 | 41 |
Oct 2024 40 | Oct 2024 | 40 |
Dec 2024 42 | Dec 2024 | 42 |
Jan 2025 42 | Jan 2025 | 42 |
Jul 2025 40 | Jul 2025 | 40 |
Jan 2026 40 | Jan 2026 | 40 |
How Other Brands Compare
Zendesk is ranked first for NPS among its competitors. Atlassian and SAP come in second and third, with Oracle coming in at #4. Among those competitors, it is the lowest valued company behind Oracle.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zendesk NPS by Gender
Female customers rated Zendesk's NPS 16 points higher than Male customers.
Male
39
Zendesk's NPS was rated 39 by Male customers on Comparably.
65%
Promoters
9%
Passives
26%
Detractors
Female
55
Zendesk's NPS was rated 55 by Female customers on Comparably.
65%
Promoters
25%
Passives
10%
Detractors
Zendesk NPS by Ethnicity
Zendesk's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 35 | Caucasian | 35 |
Hispanic or Latino 25 | Hispanic or Latino | 25 |
African American/Black 42 | African American/Black | 42 |
Asian or Pacific Islander 80 | Asian or Pacific Islander | 80 |
Other 0 | Other | 0 |
Zendesk NPS by Age
Zendesk's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Zendesk NPS by Usage
Zendesk's NPS was rated the highest by customers who have used Zendesk's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 29 | Less than 1 Year | 29 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 38 | 2 to 5 Years | 38 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Zendesk NPS vs. Competitors
Compared to its competitors, Zendesk's NPS is rated right above Salesforce, and is preceded by ServiceNow.
| COMPANY | NPS Score | |
|---|---|---|
 | Freshdesk | 100 |
 | Help Scout | 54 |
 | HappyFox | 52 |
 | ServiceNow | 44 |
 | Zendesk | 41 |
 | Salesforce | 36 |
 | Atlassian | 35 |
 | SAP | 34 |
 | Helpshift | 28 |
 | Support.com | 12 |
 | Oracle | 11 |
 | Progress Software | N/A |
 | Parature | -33 |
Zendesk Customer Reviews
Out of the 7 Zendesk customer reviews 4 were positive and 3 were constructive. Zendesk customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Zendesk Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Zendesk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zendesk Customer Loyalty Score by Gender
Zendesk's Customer Loyalty score was rated 87 by both Female and Male customers on Comparably.
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Male
87%
Yes
Female
87%
Yes
Zendesk Customer Loyalty Score by Ethnicity
Zendesk's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zendesk.
87
out of 100
Caucasian
78
out of 100
Hispanic or Latino
87
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Zendesk Customer Loyalty Score by Age
Zendesk's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 100% | 26-30 | 100% |
31-35 75% | 31-35 | 75% |
36-40 94% | 36-40 | 94% |
41-45 78% | 41-45 | 78% |
46-50 100% | 46-50 | 100% |
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
Zendesk Customer Loyalty Score by Usage
Zendesk's Customer Loyalty score was rated the highest by customers who have used Zendesk's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Zendesk Customer Loyalty Score by Industry
Zendesk's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Zendesk Customer Loyalty vs. Competitors
Compared to its competitors, Zendesk's Customer Loyalty score is rated right above SAP, and is preceded by Support.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Helpshift | 100% |
| Help Scout | 87% |
| ServiceNow | 86% |
| Support.com | 83% |
| Zendesk | 81% |
| SAP | 80% |
| Atlassian | 76% |
| Salesforce | 75% |
| Oracle | 72% |
| Freshdesk | N/A |
| HappyFox | N/A |
| Parature | N/A |
| Progress Software | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Zendesk's Customer Loyalty score is rated right below Peloton.
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Zendesk Product Quality
4.2/5
Zendesk has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Zendesk Product Information
Zendesk serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Zendesk supports Web devices and offers products for small, medium, and large sized businesses.
Zendesk’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Zendesk's product the highest. Reviewers from the Arts and Entertainment industry rated Zendesk the lowest at 4.3.
- Website
- http://www.zendesk.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Quick Insights into Zendesk Product Quality
Zendesk's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Zendesk Product Quality the Highest
Ranked Zendesk Product Quality the Lowest
Zendesk Product Quality Score by Gender
Female customers rated Zendesk's Product Quality score 0.3 stars higher than Male customers.
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Male
4.1/5
Female
4.4/5
Zendesk Product Quality Score by Ethnicity
Zendesk's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zendesk.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.9 | Other | 3.9 |
Zendesk Product Quality Score by Age
Zendesk's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zendesk.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.8 | 26-30 | 4.8 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.4 | 36-40 | 4.4 |
41-45 4.2 | 41-45 | 4.2 |
46-50 4.6 | 46-50 | 4.6 |
56-60 3.1 | 56-60 | 3.1 |
61-65 4.5 | 61-65 | 4.5 |
Zendesk Product Quality Score by Usage
Zendesk's Product Quality score was rated the highest by customers who have used Zendesk's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Zendesk Product Quality Score by Industry
Zendesk's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Zendesk Product Quality vs. Competitors
Compared to its competitors, Zendesk's Product Quality score is rated right above SAP, and is preceded by ServiceNow.
| COMPANY | Product Quality Score | |
|---|---|---|
| Help Scout | 4.4/5 |
| HappyFox | 4.3/5 |
| ServiceNow | 4.2/5 |
| Zendesk | 4.2/5 |
| SAP | 4.1/5 |
| Freshdesk | 4/5 |
| Salesforce | 4/5 |
| Atlassian | 3.9/5 |
| Oracle | 3.7/5 |
| Helpshift | 3.7/5 |
| Parature | 3.5/5 |
| Support.com | 3.2/5 |
| Progress Software | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Zendesk's Product Quality score is rated right above Google, and is preceded by Spotify.
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Zendesk Pricing
Zendesk ROI & Value For Money
4/5
Zendesk has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Zendesk Pricing Plans
Zendesk has a pricing structure that accommodates small, medium, and large businesses. Starting from $153/month, Zendesk uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Zendesk.
Who Uses Zendesk?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Zendesk ROI
Zendesk's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 56-60.
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Ranked Zendesk ROI the Highest
Ranked Zendesk ROI the Lowest
Zendesk ROI Score by Gender
Female customers rated Zendesk's ROI score 0.3 stars higher than Male customers.
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Male
3.7/5
Female
4/5
Zendesk ROI Score by Ethnicity
Zendesk's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.4 | Other | 3.4 |
Zendesk ROI Score by Age
Zendesk's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.2 | 31-35 | 3.2 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.6 | 46-50 | 4.6 |
56-60 2.3 | 56-60 | 2.3 |
61-65 3.5 | 61-65 | 3.5 |
Zendesk ROI Score by Usage
Zendesk's ROI score was rated the highest by customers who have used Zendesk's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Zendesk ROI Score by Industry
Zendesk's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Zendesk Pricing vs. Competitors
Compared to its competitors, Zendesk's ROI score is rated right above Salesforce, and is preceded by ServiceNow.
| COMPANY | Pricing Score | |
|---|---|---|
| Help Scout | 4.5/5 |
| HappyFox | 4.5/5 |
| ServiceNow | 4.1/5 |
| Zendesk | 4/5 |
| Salesforce | 4/5 |
| Atlassian | 3.9/5 |
| SAP | 3.9/5 |
| Parature | 3.8/5 |
| Helpshift | 3.7/5 |
| Oracle | 3.7/5 |
| Support.com | 3.3/5 |
| Freshdesk | N/A |
| Progress Software | N/A |
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ROI for Other Tech Brands
In the Tech industry, Zendesk's ROI score is rated right above Google, and is preceded by Zoom Video Communications.
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Zendesk Customer Satisfaction (CSAT)
Zendesk Customer Satisfaction (CSAT) Score
81 / 100
Zendesk has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
35%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zendesk Customer Satisfaction
Zendesk's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.
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Ranked Zendesk Customer Satisfaction the Highest
Ranked Zendesk Customer Satisfaction the Lowest
Zendesk Customer Satisfaction Score by Gender
Female customers rated Zendesk's Customer Satisfaction score 17 points higher than Male customers.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 15% | |
Very Dissatisfied | 0% |
92 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
Zendesk Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zendesk's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
57%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
7%
CSAT according to Hispanic or Latino
Zendesk's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Zendesk's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Zendesk's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Zendesk's Customer Satisfaction (CSAT) score was rated 83% according to Other users and customers.
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83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
Zendesk Customer Satisfaction Score by Age
Zendesk's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 34% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 86% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 61-65 | 67% |
Zendesk Customer Satisfaction Score by Usage
Zendesk's Customer Satisfaction score was rated the highest by customers who have used Zendesk's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Zendesk Customer Satisfaction Score by Industry
Zendesk's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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}Zendesk Customer Satisfaction vs. Competitors
Compared to its competitors, Zendesk's Customer Satisfaction score is rated right above Atlassian, and is preceded by SAP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Freshdesk | 100% |
| Help Scout | 100% |
| ServiceNow | 83% |
| SAP | 82% |
| Zendesk | 81% |
| Atlassian | 80% |
| Salesforce | 79% |
| Oracle | 67% |
| Support.com | 57% |
| HappyFox | 0% |
| Helpshift | 0% |
| Parature | 0% |
| Progress Software | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Zendesk's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.
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Zendesk Customer Service
4/5
Zendesk has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Zendesk's Customer Service
Address
989 Market St, San Francisco, CA 94103
Website
http://www.zendesk.com/
Phone Number
415-418-7506
Zendesk's Social Links
Quick Insights into Zendesk Customer Service
Zendesk's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers ages 56-60.
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Ranked Zendesk Customer Service the Highest
Ranked Zendesk Customer Service the Lowest
Zendesk Customer Service Score by Gender
Female customers rated Zendesk's Customer Service score 0.3 stars higher than Male customers.
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Male
3.7/5
Female
4/5
Zendesk Customer Service Score by Ethnicity
Zendesk's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zendesk.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.5 | Other | 3.5 |
Zendesk Customer Service Score by Age
Zendesk's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Zendesk.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4 | 36-40 | 4 |
41-45 4 | 41-45 | 4 |
46-50 4.6 | 46-50 | 4.6 |
56-60 2 | 56-60 | 2 |
61-65 3.4 | 61-65 | 3.4 |
Zendesk Customer Service Score by Usage
Zendesk's Customer Service score was rated the highest by customers who have used Zendesk's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Zendesk Customer Service Score by Industry
Zendesk's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Zendesk Customer Service vs. Competitors
Compared to its competitors, Zendesk's Customer Service score is rated right above SAP, and is preceded by ServiceNow.
| COMPANY | Customer Service Score | |
|---|---|---|
| HappyFox | 5/5 |
| Help Scout | 4.3/5 |
| ServiceNow | 4.1/5 |
| Zendesk | 4/5 |
| SAP | 4/5 |
| Salesforce | 4/5 |
| Atlassian | 4/5 |
| Parature | 3.7/5 |
| Helpshift | 3.7/5 |
| Oracle | 3.6/5 |
| Support.com | 3.2/5 |
| Freshdesk | N/A |
| Progress Software | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Zendesk's Customer Service score is rated right above Google, and is preceded by Apple.
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Zendesk as an Employer
4.5/5
Zendesk has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Zendesk scored a 41 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Zendesk would recommend the brand to a friend. ENPS measures how likely Zendesk employees would recommend working at Zendesk to a friend.
Net Promoter Score
41
NPS Score
| 63% | Promoters |
|---|---|
| 15% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 47% | Promoters |
|---|---|
| 27% | Passive |
| 26% | Detractors |
Global Ranking Snapshot
Zendesk is ranked #509 in the Global Top 100 Brands. It ranks just behind Upwork and just ahead of TaylorMade Golf.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
507 |  | Malwarebytes |  | Marcin Kleczynski | Tech |
508 |  | Upwork |  | Hayden Brown | Tech |
509 | | Zendesk | | Tom Eggemeier | Tech |
510 |  | TaylorMade Golf |  | David Abeles | Retail |
511 |  | Astrazeneca PLC |  | Pascal Soriot | Health and Wellness |
512 |  | W.W. Grainger |  | D.G. Macpherson | Energy and Manufacturing |
513 |  | Smart & Final |  | David Hirz | Retail |
Tech Ranking Snapshot
Zendesk is ranked #161 in the Tech Industry. It ranks just behind Upwork and just ahead of Astrazeneca PLC.
| RANK | COMPANY | Location | |
|---|---|---|---|
159 | | Malwarebytes | Santa Clara, CA |
160 | | Upwork | San Francisco, CA |
161 | | Zendesk | San Francisco, CA |
162 | | Astrazeneca PLC | London, AR |
163 |  | Pegasystems | Cambridge, MA |
164 |  | Rockwell Automation | Milwaukee, WI |
165 |  | CoStar Group |
